No customer service to speak of, and errors in their billing that never seem to get fixed, even…read morewhen they acknowledge their mistake. They bought out my original company and it's been nothing but problems ever since. Moved to a new supplier

Avoid Musco (Superior Plus) at all costs. They have been servicing my property for the 15 years I…read morehave owned it as well as for the previous owner and today they lost my business after they allowed the tanks to run empty on a rental property resulting in the fire department showing up to shut off the propane service. Upon calling their customer service line I was basically told this is my problem and they offered to do nothing for me. Inexcusable for a long time customer considering the error is on Superior for accidentally switching the account to 'will call' that has been on auto refill since 2012. Now I will pay another fuel company to switch the tanks, restart the heating systems, and fill the fuel on a regular basis.

If you need honest, hard-working, extremely reliable and knowledgeable repair and installation men,…read morethen this is the business you call!! It is a long-time family established and run heating and air conditioning service. My family and I have been using them for over twenty years. They are all extremely kind, trustworthy, and simply outstanding! They will go out of their way to help you. You definitely have to give Chris' Refrigeration a call the next time you have a problem with your heating or air conditioning. They are well worth it!!

Just moved in to a new place and the central AC went out, which was no surprise since the place…read moreneeded a lot of maintenance. They recognized the problem right away and solved it for me. They also gave me lots of information about maintaining the system and further need of repairs. Reliable, honest and courteous. A good experience.

The technician they sent over Sage Cote was it a pleasure to have working on my main line? What a…read moreproblem He knew exactly what to do took all the necessary steps to correct. The problem was clean, friendly and very professional. I would definitely call ff Hitchcock again and request him. Should I need their service again

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.

Had the misfortune of having this company recommended to me for an A/C and central heating…read moreinstallation over the summer. They were awful and unprofessional. First, they did not obtain all of the necessary permits for the work they were contracted for. They didn't even bother to call for an inspection for the permit they did pull. Second, when they started the work they were there for a few days over 1-2 weeks and then did not show up again for another 5 weeks without any explanation or apology from the office. This company treats the work they are performing like they are doing you a favor instead of work you have a contract for. Finally, while the work they did seemed good initially my heating has been malfunctioning since I started to use it. I didn't even bother giving them a call about it. They barely showed up for the installation and don't offer any warranty. Sometimes finding a good contractor is as simple as looking up reviews online and I'm not surprised they are reviewed so poorly.

When taking the totality of my interactions with this company into consideration, they only deserve…read moreone star. The ccASHP that they installed had a pinhole leak that was only discovered around the 2-year mark. Effectively, this was only found then, because the system was rated and charged to handle a larger capacity than initially needed (ie. 400 sq. ft. bonus room), but when the leak was discovered this year during the colder periods, not only did they not have capacity to come out and service this still very new system, but they told me to turn it off and turn it back on and even suggested that the ccASHP might not be able to keep up with the colder temperatures and that is what I saw system performance issues. I ended up getting a licensed HVAC technician to come out and look at the system and immediately larger issues were identified. In the end the system was down 8.5 lbs of refrigerant and a leak was identified in the line set from the condenser outside to the rest of the system inside. While I openly will admit that this issue was identified outside of initial one year the warranty period, I had the company come back out within the first year to install the additional ductwork for that bonus room. They admitted that they never checked the refrigerant during the install of that additional ductwork. When the company was confronted with this news, they stated that they are not responsible, and that they had been bought out (meaning they might not have honored the warranty anyway), and that the system was charged appropriately to begin with, which is why they didn't check the refrigerant levels during my add-on. There explanation is that this issue simply happened between year 1 and year 2 and it is not their problem. In speaking with the technician that DID fix the issue, he stated "that this should not happen on this new of a system" and was very much on my side of things. While, I don't think that All American should have been responsible for the ENTIRE repair bill, given the timing of the issue, the likelihood that this existed since initial install, the fact that I was a repeat customer of theirs, and that they did not check the refrigerant levels with the additional ductwork install, I feel strongly that they are culpable in some capacity and cannot recommend that them to anyone else.

I highly recommend Almonte Heating and Cooling! After another HVAC company told me I needed to…read morereplace my entire air conditioner system for around $ 15,000, I decided to get a second opinion. That was the best decision I could have made. The technician from Almonte Heating and Cooling arrived right on time, unlike several other companies that couldn't keep their appointments. He quickly diagnosed the actual problem and repaired my air conditioner for just $320 instead of trying to sell me a brand new system. It's hard to find a company that is honest, professional, punctual and truly puts the customer first. They saved me thousands of dollars, and my air conditioner is working perfectly. I am incredibly grateful for their honesty and expertise. If you need HVAC service, don't hesitate to call Almonte Heating and Cooling. They have definitely earned my trust and my future business!

I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

I called HVAC Solutions when my AC went out a few weeks ago. The owner Jim came out within a few…read morehrs. To diagnose the issues we had with our system. Jim was very knowledgeable and explained everything in a way that I could understand he was able to fix the problem repaired a few electrical issues and recharged our system I thought we we're going to need a new system but Jim said we should be OK for a while. He gave us a price on replacing the system which is reasonable. We are planning on doing the replacement of a new oil furnace and new ac system. I highly recommend HVAC Solutions to anyone in need of service or repair to there Hvac systems. Fair pricing , Quality workmanship.

From the owner: More then 35yrs in business offering all your HVAC solution needs.read more

They were incredibly knowledgable and very good about keeping us informed during every step of…read moretheir process. Our technician explained to me very clearly (but not condescendingly!) what was going on and actually helped me to understand our own A/C system better. They didn't try to upsell us anything either. I am glad our HVAC system is now in this company's hands.

From the owner: At STARCO, we never subcontract—our experienced team handles every job, so you’ll always know who’s…read morecoming to your home. We’re your local experts for HVAC service, heating oil delivery, water heaters, and more. Our Specialties Heating & Air Conditioning: Expert repairs, replacements, and new installations for oil, gas, and electric systems—featuring quality products from Burnham, Utica, Heil, and State. Water Heaters: Oil, gas, or electric service and installation. Fuel Oil Delivery: Superior-quality fuel oil and automatic delivery, so you never run out. We specialize in heating oil delivery, automatic refills, and residential fuel service. Quality You Can Trust: Fast, reliable service with a focus on safety, product quality, and customer care. Free estimates, honest pricing, and senior discounts available—just ask! Call STARCO today for all your air conditioning, heating, water heater, and fuel oil needs.

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

I reached out to American Heating about a furnace tuneup and service call. They scheduled me 2 days…read morelater and gave me a time window. The tech (Ken) showed up as expected and was very helpful. He was able to address the issue I was having and also tuned the furnace. It was installed a year and a half ago and it runs more smoothly now than it did new. I was extremely happy to have Ken work on my furnace and will be a repeat customer with American Heating!

They called me less then a week before my appointment for a tuneup as a new client to cancel. Told…read moreme they had a boiler replacement they were doing instead. They didn't have any availability to reschedule within a decent time frame (5weeks+) after having to wait that long for the original appointment.