This company is a good honest company and they don't jerk you around. I had an older HVAC system that was having some leaking and they quickly came over and fixed everything and gave me a good honest price. The owner even helped me with a smoke alarm issue while I was there just out of the kindness of his heart, and checked to make sure there was no carbon monoxide in my house. Just a good honest dude who will do a good job for a good price? I highly recommend.!! read more

We have used Jacob Bailey and his excellent staff for two years, and their service, knowledge, and attention to detail are all exemplary. Our recent service is a case in point. One of our two AC units ceased functioning in late morning on Friday, 7/21. We called their office, spoke with the office manager, Brigette, who scheduled us for a service appointment for Saturday, 7/22, between 10:00 and 12:00. Jacob and his assistant showed up at 11:15, they diagnosed and repaired the problem and had our unit up and running perfectly by 12:10! Jacob us a native Las Vegan, as am I, and he has many years of experience - including having worked on our home when it was built in 1995. We shared many stories of mutual contractors from over the years. I highly recommend them to you for your AC needs. read more

I used this company to do an HVAC inspection before I bought my house a few years back. I scheduled an spring maintenance check up pretty late in the year. They replaced a few parts and here's hoping to keep my 20 year old unit going for at least another year or two. I'll continue to use them for maintenance and service. Much better than the big company in Vegas that starts with a G. read more

AC stopped blowing cold air last night. They were able to squeeze us in today. Just replaced some parts, didn't upsell into changing our units. Glad to support a husband&wife/local business! read more

We've used Air Zone for a number of years. During our latest heat wave, our downstairs A/C stopped working. I called on a Sunday night and Jacob was out to fix the problem early Monday afternoon! He quickly found the problem. Luckily it was a relatively inexpensive part, and he had a replacement on his truck. All said in done, we were back to cold air in about 15 minutes! He also gave me some tips on what to look for and some maintenance tips. While we were talking outside by the repaired air conditioner, our second unit turned on and he offered to do a quick check on it since he was there. It checked-out great, and he didn't try to sell me services I didn't need. It is refreshing to find such an honest company that knows what they are doing! Jacob was great - very friendly, cleaned-up the work area when he was done, and said we could call him immediately if we have any other issues. Great service! read more

So here's my Air Zone story. My mother (78 years old) calls me on Friday and says her house is blowing warm air, so she calls her "Home Warranty" company. They say they can come out Sunday to take a look. Of course it's 110 all weekend. They say that even with her "Home Warranty" she owes them $1,200 to repair the compressor and it may be 5 days later to fix. I advised her no way that would work and that they are ripping you off. So I have her stay at my house and call AirZone on Sunday afternoon and speak with Jacob. He says that once the compressor is gone (basically the engine of the AC unit) you might as well replace it. He said he would come out first thing Monday morning and that he had a spare condensing unit that would fit perfectly. He showed up first thing in the morning and the unit was running within an hour. Ice cold. It sure is nice knowing that an AC business cares about people first than making a fast buck on a stressful situation. Relationships are very important to me and I will be a lifelong customer. LESSON LEARNED: Avoid expensive Home Warranties and just find a honest Heating and AC company like AirZone. read more

EXCELLANT CUSTOMER SERVICE My unit went down during the last heat wave of the summer[hopefully]. At the recommendation of my sister, i called AIR ZONE. they worked with me and my schedule as i was unable to get the day off, followed up with phone calls and it went smooth. I usually don't like to pay for something i can usually do, but when i have to this is the way i want to be treated. So, this SATURDAY i am enjoying a day off at home in air conditioning. Rather than dealing with a repair. thank you. read more

Jacob did an amazing job getting our older AC unit back to perfect working order. Air Zone will now be the only company we call for cooling and heating maintenance and, of course, when we finally have to get a new unit. Thank you, Air Zone! read more

Horrible service. My home warranty referred me to this company and my home warranty said this company would call me. Well it's been 3 days and today my husband had to call. The women that answered was extremely nonchalant and said oh yeah I have you down for Tuesday. My husband was was shocked and asked her why didn't we get a call and she said she wasn't sure! Like WHAT?!?!? So you mean to tell my my work order sat on your desk and you couldn't even have the common decency to call us? When I called she was annoyed that I had call and kept telling me oh yeah I have your work order here like, I mean it's obvious they have an incompetent dispatcher. read more

Fantastic service. They were able to come out same day as my air conditioner broke, next afternoon they were out with a new unit, crane and all. Very much appreciated guys, nothing like the air conditioner going down in the summer heat. Thank you!! read more

Our air went out at 4:00 pm in the afternoon and the temps were around 108. We called Jacob at Air Zone and he was able to squeeze us in. He saved us hundreds of dollars in hotel bills for multiple misbehaved animals. He's honest, reliable, experienced and a lifesaver. Thank you Air Zone!!! read more

My husband and I have been using Air Zone Cooling & Heating after we purchased our first home, 2012. They were the only company I found that had so many positive reviews. I also liked that it was a family owned and ran company. Anytime I call the main number and I leave a message I want to say Bridget is her name, I am horrible with names. She is always happy to talk to us and gets us scheduled. The technicians that come to our home are trust worthy and always nice. Michael and Jacob are hilarious. I can't remember what parts are called and when we got a part replaced, they would tell me ways to remember what they are called. Like the capacitor, Back to the Future. The flux capacitor. Hahahahaha! This company is Awesome! They explain everything to me to help me understand and always put me at ease knowing my HVAC system is in great hands. During the winter we have another gentleman come to take care of our heating system and he always makes sure it's clean and taken care of. I wish I could remember his name, I am so bad with names. Every year we try and get their special, I can't remember the costs, but we like to get the 3 pt inspection package for our AC and Heater systems every year. It's cheaper to pay for it in advance and their office calls you when it's time to schedule for it. I want to send a HUGE Thank you to Bridget and Jacob for your services today. It is a huge relief knowing that our AC units are in good working order. And thanks again for the laughs, I love how you still remember us. I will continue to use your company as long as we have a home that needs HVAC system maintenance. read more

We have been getting our A/C and heating units serviced by Air Zone for many years. We first connected with them when presented with a $4000 repair by another company and received a 2nd opinion from Air Zone. They noted that the repair proposed by the other company was not necessary and explained the real problem. The fixed it for about 1/10 of the other company's quote. Since then we signed up for their annual service. They come out twice per year and confirm that all is working well. They don't propose repairs unless they are really needed. In about 6 years or so, if I recall correctly, they have recommended a repair only once, maybe twice. I appreciate that they are not always trying to upsell me, just to upsell me. They will even change your filters for you if you like (and have the replacement filters on hand). I have also recommended them to others. In one particular case it was a neighbor who needed to replace 3 units. They had received a quote from another company and I suggested they obtain a competitive quote from Air Zone. They did and it was about 1/3 of the quote they received from the other company. They are a family owned/run business and they seem determined for their customers to be happy with the service. read more

On August 12 my tenant called and stated the AC is making a loud noise. I asked her to wait I will send my handyman to take care of the issue. She stated there was a company she used in the past which was great and highly reputable. I didn't want her to wait so I said okay have them come check. They came to look at the AC on the same day. Jacob was the service technician that came to our home. He took the unit apart took the condenser fan out and said this was the issue. I received a call from Jacob stating the condenser fan needs to be replaced the cost would be around $585. Breakdown was $75 labor rest on parts. What bothered me the most was that he stated he had the fan in stock. Given that I have been a landlord for a while I know that ACs have generic parts and OEM parts and if I am being charged $500 plus for the part it better be an OEM part. He also stated it needs to be a 2500 RPM fan and went on that it needs to be exact RPM that's in the unit. This just didn't feel right to pay almost $600 to have a fan replaced. The fan isn't even in the attic its in the floor unit. I told him okay we will hold off until I decide what to do. He charged me $75 for diagnosing the unit however left everything apart and didn't put fan back. Before he got there the AC worked just made a noise now, I have a tenant with no cool air. I sent my handyman to Johnston supply per the unit fan part # it is 850 RPM not 2500 like Jacob stated. Johnston quoted me $80 for generic part and $168 for OEM part. They also stated use the OEM if its available because generics don't last long. Now the repair went from costing almost $600 to $170 plus $50 labor. I just want everyone to be careful this is not right to rip people off like this and still charge diagnosis fee and leave unit apart and not working. read more

Air Zone Cooling & Heating - 850 RPM fan not 2500 like i was quoted. See review posted. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

So my air conditioner conked out earlier this week (It's been a long week of various electrical goods in my house breaking down for inexplicable reasons - A friend attributes it to "mercury in retrograde" - I call B.S.). While it has been an unusually chilly year in Vegas thus far, one can feel the hints of heat creeping in. I was at a crossroads: See if the cold weather last for a while, or risk not having A/C when it's 120 degrees outside. Hahahahaha. No. Regardless, having one of those nifty home warranties actually helps, so I was recommended to this company. They gave me a time frame to work with today, and they'd call me before hand. Sure enough, I got a call this morning, and within a few minutes, the repair guy and his partner were here. Quick, efficient and to the point, they immediately diagnosed what was wrong, and I swear that i turned away for a second, and they had already replaced my shorted-out control unit. The repair guy pointed out that I needed new filters, gave a quick run-down on how to work my unit, and like Santa Claus, was gone in a flash. You know, if Santa Claus were to specialize in air conditioning units and not toys (What kind of messed up Christmas tradition would that be?). The new unit works fine and was done quickly and painlessly. I'm enjoying the cooler air once more. Now to get all of my other dead appliances repaired/replaced. read more

My home warranty company sent air zone out to help fix my a/c. They called but didn't leave a message. When I called them during business hours I talked to a very nice person who set up an appointment for me the next day because they are super busy, its really hot this week. They showed up on time and our technician was Michael. He was as professional as I would expect and worked very hard to try and fix my problem. It turned out my problem is not the a/c but the duct work so they were unable to fix it. They don't do duct work so Michael recommended a company to me that he would trust and got back to go fix someone else's a/c. I will call them again if I have problems, hopefully the next one they can fix. I now know my air conditioner is good though so I really appreciate their services. Thank you Air Zone and Michael! Edit: So Michael was not correct and since he couldn't figure out why my a/c was marginal the problem has gotten progressively worse. It is now 26 days later and the marginal problem has turned into a non working a/c. read more

Worst customer service I have ever encountered in a human. Total ripoff failed to do the job right the first time and then when you come out to fix the problem even more headaches read more

Our air broke this past Friday 8/16 which we noticed after normal business hours. On Saturday we had our landlord call the home warranty company to get someone to service the air conditioner. They originally had another company scheduled who came out on Monday, barely looked at the unit and said it was because our coils/filter were dirty. This was not the problem since after removing the old filter, leaving the air off, etc etc per the instructions it still didn't work. We called them the next day, and they told us it was because our coils were "filthy" and they could come out but it would cost us $225 dollars. Instead, the home warranty people set us up with Air Zone. They came within 45 minutes of our call, were very nice and quickly found the freon leak and fixed it along with cleaning the coils for FREE. We will be sure to use them if anything else comes up, highly recommended! read more

Our AC went out just as the temperature started reaching 100F. Jacob discovered it was a faulty unit and he replaced the entire unit the same day. From the moment we called and every step of the way we were treated like VIPs! They have integrity, are honest, and truly caring. These folks are who you need to call for all of your AC needs! read more

Very happy with the service I got. Friendly, efficient, professional, and all for a lower price than I anticipated! I've already recommended them to my friends, these guys are trustworthy. read more

Air Zone should get 6 stars for their customer service. The response to a last minute call was amazing. Jacob and Mike are real professionals at figuring out the issue and getting it taken care of. You won't go wrong with Air Zone as your go to company for ac and heating repairs. I'm switching my annual service contract to them next year. read more

I paid over $350 to have Air Zone came out to fix the air conditioner and do necessary maintenance. Within a few weeks the air conditioner stopped working, they came out to do the work again with additional costs. It worked for a few weeks and the hot air NOT cool air filled the room instead. I spent almost $500 for nothing but head aches. I had to use another company to finish the job not done effectivelyu I definitely NOT recomend to any one to this company, read more

Air Zone is one of the most dependable companies I have ever used. We own two houses and have had to use Air Zone on several occasions. They have always been able to come out the same day, which is essential when your air conditioner goes out in the middle of summer in Vegas. Jacob and Brigette, the owners, are great to work with. They are fair, work quickly, and get the job done right the first time. I use them whenever I need air conditioning services and would highly recommend them. read more

A broken AC in Las vegas is a Nightmare. With my kids at home and its almost 5pm, I honestly panicked calling all the AC repair numbers. Im super glad I found Air Zone right away. Thanks for responding very quick (less than an hour). Jacob is Awesome and I forgot the name of the person who answered the phone. Great people! read more

My home warranty contracted Air Zone to fix my condenser. They suggested that the condenser be replaced, the home warranty actually approved it. Air Zone was friendly and timely in contacting me to do the install. Works great and no issues with anything. read more

My technician, Michael was prompt, friendly, knowledgeable, and very communicative. Michael showed me exactly what the problem. He was able to resolve a tough situation and gave me a very fair price for the repair. I am extremely satisfied. I will be using Air Zone for all of my future HVAC repairs. Highly recommended! read more

Always excellent service from Michael. He's super nice and professional. He also explained clearly what was wrong with my heater, which he assessed very quickly and fixed immediately. Will definitely recommend! read more

I have been going with Air Zone for a better part of 20 years and I have left review in the past and I just wanted to update it they never disappoint me and they are always honest and they lookout for the customers best interest not their profit. Basically there are honest and care about their clients. Being that they are family owned and operated I've learned that when you take care people you build a long-term relationship which save lots of money in the long run without sacrificing the quality of service. I also like the fact that they maintain my system throughout the year avoiding costly breakdowns. So if you get a new unit I highly recommend having them do your annual service fee already have an existing unit I would sign up for their maintenance service to keep Ac running efficiently and not breaking down as often when you don't have them serviced regularly and that's a lot of money when you compare a new unit to a maintenance.. There are alot of other good companies in town, but I prefer Air Zone personally whether you're happy with your current AC Service provider or not I would urge you to at least give them a chance .. read more

Great and reliable Company!! Don't have to worry about being ripped off. If some thing is wrong they show you the problem and explain it all. Micheal has been the technician that has been out to my house and he is super friendly and cool guy. Love this air zone and glad I found them while living out here in this vegas heat! percent recommend them for any air problems or maintenance. read more

Been using Air Zone since I moved here two years ago. These guys are the best. Bridget is always helpful answers all questions. Jacob and his brother are the best. The best service in Las Vegas. read more

Unfortunately this company won't be getting 4 stars from me. I called and set up an appt--the staff were very nice and this company came highly recommended. I mentioned that my husband attempted to fix the air conditioner himself but was unable to get it to work. It didn't seem to be a problem. Unfortunately I had to cancel and reschedule for the next day due to my husband's work schedule. The staff were again nice and easily rescheduled the appt. However, when the tech got to the house--he refused to work on the unit stating that they "do not work on units that have already been worked on." Um? I called the company back and spoke with the staff and said I was confused--I thought I made it clear that my husband attempted to fix it. She said "well yes but I thought it was just one part, we didn't know that it was taken apart--we don't do that." I thought that's what air conditioner repair was for? I just called another company who is coming later today. I mentioned to them that the unit was apart and we needed help getting it working, but didn't know if they would come because of this. They were quite surprised that this was even an issue and said "of course--that's what we do." I wish I would of had a better interaction with this company as clearly they do great work for other people. read more

Very affordable service and friendly staff. We needed a blower motor replaced and Bridgette was very friendly and helpful and it came with a year warranty as well. We had this part and service quoted at 3 other places and they were trying to charge close to $900 but with Air Zone it only cost us $500. It's definitely recommend them and we week definitely be using them again if need be. read more

Michael was awesome. I have had terrible experiences with more than one air conditioning company so I was very impressed with how knowledgeable Michael is. He didn't try to rip me off and even went out of his way to clean up our filters and gave me the measurements to get what I need to replace mine in the future. He is also super personable and cute! Lol read more

Had air zone come out to inspect a heater noise that started happening, have a 1 yr old so ive been using the heater since mid to late October. The noise i have is a high pitched whistle noise and can here through out the house even more so in our master closet, bedroom and living room where we spend most of our time, they came out looked at it heard it and said it was normal... This noise was a nuisance and wasn't doing it before so how would it be normal was beyond me, got charged 60 dollars for them to come out and tell me that, they didn't even bother to go on top of the roof or perform and through inspection to see what could be causing or if they was a remedy to try. So i gave them the benefit of the doubt and had a second company come out to see what they find or say as a second opinion without them knowing someone already came... Company number 2 came out heard the noise spent some time and found that by moving or putting pressure on a gas line the noise would go away. Wow so its not normal i kinda figured that as an home owner.. Company #2 adjusted the gas line for the flow for noise in the meantime till the part comes in... Soooo with that said if you actually have a weird problem this company may not have enough experience to diagnose a problem you have, if you need just parts replaced when things failed already then they may be able to do that, ill never use this company read more

This guys are amazing. They came, diagnosed my problem, and gave honest opinions on how to proceed. Jacob and Mike were extremely professional, on time, and most importantly honest. This will be my go-to company for any future HVAC needs. read more

Air Zone is awesome!!! Jacob and Michael are right on! Came out to my house and figured out the problem and it was fixed in a very short time and the price was right. I referred my neighbor to them and Jacob showed up yesterday in this horrible heat (I do not know how they can be out in this heat) and fixed his ac as well. I would definitely refer this ac company! Bridgette is the one that answers the phone and you will get either Jacob or Michael. Air Zone is a great company and I give them a lot of at a boys for being out in this heat working on these VERY HOT roofs! Great job! read more

I bought my home about 5 years ago and the energy bill had gone through the roof. I assumed I needed a new AC and after calling several places and getting a few quotes and thinking we needed to replace the whole AC for a newer more efficient one. They called us and we already had a newer model and it just needed a few things replaced. The $5500 we were thinking went down to under a $1000 and our energy bill has dropped in half. They were a pleasure to work with and I will definitely continue to use them. read more

This family owned company is truly amazing. We have had great service provided by Air Zone for many years now including recently. We give them a call and someone is over in no time. Their last visit lasted only mins to fix our upstairs a/c. If your looking for a reliable, affordable, and credible cooling company then look no further. read more

Outstanding service. Got the residential preventive maintenance plan and could not be happier. Air Zone did the work on time at a fair price. They did exactly what they said they would do. Fast and friendly, highly recommended. read more

The staff is always professional and courteous. I have used their Maintenence program for years and have always had wonderful experiences. This past summer my AC went out and they had someone there within 2 hours of my call. read more