I have used Sahara Air Conditioning for about 15 years--including the replacement of my air conditioning unit and all the old duct work. Their service was impeccable. They prepared my home so as not to track dirt throughout the house and cleaned up after themselves--vacuumed! The new system is so energy efficient, my monthly power bill decreased by almost $50 per month. Brenda in Customer Service always seems to find a way for me to get service quickly. They are fortunate to have the staff that they have--honest, reliable and respectful of my home. I would not go anywhere else. Respectfully, June W. read more

I had an interesting attempt at doing business with Sahara AC & Heating. I got so far as giving a deposit and setting a temporary installation date for a humidification system. Having owned a system before, I knew what I wanted, I did my due diligence, and I was prepared with knowledge and experience. The technician, Lucio, informed me that what I wanted was being phased out and that it could become difficult to get parts. Although I found nothing about this online, I was grateful for the information and took the expert's suggestion to consider another model. All was going well - no problem, otherwise I wouldn't have given a deposit, and Sahara wouldn't have accepted my deposit and set a temporary installation date. Sahara sent me the agreement, I signed it and asked that they sign it and send me a copy. They didn't; instead, they signed the deposit verification line, for which I had already received a receipt, so no signature required. This made me curious and I began to wonder if I'm doing business with a reputable company. I asked myself why a company would not sign their own agreement. Still, I asked again for a signed agreement, thinking it can't be possible that Sahara wouldn't sign their own agreement. I asked three times for a signed agreement and even explained that a valid agreement requires the signatures of all parties; it also helps to make the agreement enforceable. Made me wonder if they don't want an enforceable agreement or if they want an agreement that could be difficult to enforce. In any case, the bottom line is, why not sign your own agreement? Minutes after emailing my third request for a signed agreement, I received an alert from my bank that Sahara credited my account the amount of my deposit. There was no phone call, no conversation, nothing from Sahara, so I reached out to them asking what the credit was for. Sahara owner, Blake Ballard, phoned to tell me he didn't want to do business with me, citing something along the lines of 'things not being right from the start'. I have no idea what he was referring to. If things weren't right from the start, which was only two days ago, how did we get to the point of a deposit, a temporary installation date and multiple email exchanges regarding Sahara not signing their agreement - all in two days? Was the work outside the scope of their experience or expertise? Do they prefer not to have informed customers? Why not sign the agreement? From my perspective, the only thing that wasn't 'right' was Sahara not signing the agreement, as is evidenced in the emails included in this post. It's all very strange and unprofessional, IMO. I think I may have dodged a bullet here, so I'm grateful that they didn't sign the agreement. An aside: Blake Ballard's son, Matt Ballard, owns Sunrise Service Cooling, Heating, & Plumbing, who I also invited out for an estimate (I was unaware of the relationship). Matt told me that his father owns Sahara Air. Blake informed me that Matt had told him that he also gave me an estimate. Weird? Given some of the comments made, one might get the impression that there was bad blood between father and son, but perhaps not, since they discussed me with each other. So weird. Caveat emptor! Get a signed agreement. Response to owner's response: That's an interesting angle. They didn't mention that on the phone minutes after the third time they ignored my request for a signature on the agreement. Only after I publicly exposed that they didn't sign their agreement did they come up with that angle, but they get kudos for the CYA effort. read more

Sahara Air Conditioning & Heating - Refunded deposit notice - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

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Purchased a condo and hired Sahara Air to determine why the heat pump kept turning on when in the off position. Tyler immediately determined there was a timer place on unit overriding the wall control. There was also a form of gererig wiring found, which affected efficiency and would potentially high cost electric bill. Tyler was highly skilled, efficient, knowledgeable, patient, and thoroughly explains to laypersons options for replacement or continued service. I am EXCEEDINGLY happy with Sahara Air - I have had experience with severl other companies who pale in comparison to Sahara Air (including a shady company with dishonest, high pressure salesmen that swindled my 85 year old father, not Sahara Air). Sahara Air is HONEST and has earned my business for life. Purchase the Annual Service - well worth the cost. If you want fair, trustworthy, excellent service, hire Sahara Air. read more

Sahara Air Conditioning & Heating - Timer added to Heat Pump that was overriding wall termostat - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Have used them twice and Tyler has been upfront and thorough with his inspection. Once I locate a property to purchase I will definitely use this company. read more

Great job came after dark and did not rob me. Very good service after hours Lucio was pro fast effient, knows his job this place hires good guy...........p.s. I am surprised James is still alive (he didnt com). read more

The guys at Sahara installed a whole house humidifier for us. They did a great job, and cleaned up nicely after themselves. Everyone, from Tyler and the guys to the woman scheduler, was top rate. I'd definitely recommend them. read more

Lucio came today to do a semi annual check up. I felt bad he was outside in all that heat, but he never sped up his work in order to get out of the sun. He was thorough to the end. made sure I understood my statement before he left the house. I know my two units are fast approaching their demise so his news was not new to my ears. read more

The owner BLAKE wont call you back if you have any issue with this company. I called they put me through to Brad that informed me he used to be an attorney here in Las Vegas and he was a contract attorney etc etc. which means nothing. he was running interference for the owner. the guy wouldn't shut up he kept spootin about his expertise as an attorney that has no license to practice law any longer. buyer beware GOOD LEAP FINANCE COMPANY, LOOK AT THE BETTER BUSINESS BUREAU REVIEWS BEFORE YOU DO BUSINESS WITH THESE BUSINESSES. SAHARA OWNER DOES NOT WANT TO DISCUSS THE GOOD LEAP PROGRAM WITH YOU! HE HAS HIS EMPLOYEES DO IT! Read the reviews. you will be amazed they are still doing business in Nevada as a Licensed Lender. read more

I have used Sahara for my A/C for a few years now. Recently they came to repair my A/C twice but nevertheless the system had a problem and there was damage to my ceiling. So why 5 stars? Mistakes and problems can happen to anyone. It's how it's handled that really matters. Sahara handled it right. They arranged a repair crew who came quickly and made everything like new. And of course the A/C was fixed. Service companies in Las Vegas are mostly terrible and they run and hide if something goes wrong (see my review of budget blinds). Sahara stood behind their work. What more can we ask. I recommend Sahara. Michael read more

O my goodness- Finally a company that works. My air conditioner fan would not shut off. A friend recommended them and I love them. Over the years I have had all types of service company's come to my house but they are the best. Tyler (the tech) checked everything out told me what was wrong and went to his truck to get the needed parts and then proceeded to fix it. He explained what maintenance would be needed for winter as it's a heat pump type heat & air in the future. He prepared me for the future as my air conditioner is 28 years old but keep in mind it's still working:-) I could not ask for better service starting with my call to them this morning, receiving a complete explanation of what to expect, and when a tech would be contacting me. Great Great service. Thank you so much. I don't know a thing about fixing things but I do know great service and great value. read more

I called Sahara Air Conditioning & Heating and scheudled an appt to check out my air conditioner. After the hard rain, I had a water spot on my ceiling and wanted to rule out leaking of the air-conditioner. Lucio showed up at my scheduled appointment time. He was very professional and considerate of my home. After going into the attic he said the air conditioner was fine, but he did see where water had leaked. He asked me, If I would like for him to go on the roof and take a look. I said yes. Without any hesitation with a smile on his face, Lucio went up on the roof and inspected for any visual leaks. He then drench the roof with water to see if he could re-create the leak. He was not able to determine where the leak came from and said my next step would be to call a roofing company. I would definitely recommend Sahara Air Conditioning & Heating. Lucio went above and beyond what was expected of him. I was very thankful for him being so through, patient and kind. I asked a lot of questions! LOL. I will definitely call them again for any air conditioner needs. read more

They charged a lot of money to install the wrong type of thermostat in my home, when I called to resolve this matter that we're not helpful and when I told them that I would complain to the BBB they hung up on me - I now have to pay a lot of money "again" to have the correct thermostat installed - I would not personally recommend this company. they were not friendly and did not offer a solution read more

My AC was out. My fiancé called for an appointment and gave our info to an operator. She was told someone would call to set up a date and time for the repairs. Over 24 hours later and no call. Called another place and they are coming today. I can't speak to the quality of the work as they never bothered to set up an appointment to do any. As to customer service they are terrible. read more

My name is manuel, I really feel frustrated about the service, I have a condominium in Las Vegas I'm renting my house. one time I called for service because the system wasn't cooling, I live in San Francisco I don't have time to go to repair ( I own my business of air conditioning at the Bay Area) they explain me is low in freon and for the repair and cleaning inside the coil they charge $1,700. I was agree, but after 3 months again fail. my surprise was they don't cleaning, the guy was working only 2 hours its a rob. I replace my self and when I removed the old system they don't do nothing. I have a pictures. not honest company. read more

This is the best AC company in Vegas, hands down! Always professional, always responsive. Great office staff and great service technicians. Fair and transparent pricing. Not there to sell you something you don't need. They always try to prolong the life of your ac system as long as you service it properly. Our system is complicated: we have a zonal system as well as a built in humidifier. Sahara services it beautifully twice a year. Highly highly recommend! read more

I had been without a working ac unit for almost 3 weeks when I called Sahara Air Conditioning. I got thir answering service & left a message for someone to call me back. Michelle called me about an hr later & set me up with an appt for 12-5pm the next day for a technician to come. I would like to thank Michelle for getting me assistance so quickly. Jesse came the next day before noon, looked at my ac unit & had me financed for a new unit to be installed the following morning. I can't thank both of these people for their swift response & solution to my problem. They are excellent & cared about my situation in mid June in vegas without air conditioning. Highly recommend this company!! read more

Paid a premium for two new A/C units based on a referral. These jokers left us with a bathroom and floor covered in urine from their crew, black marks all over the attic entrance and a unit that is so noisy we called pest control thinking the noise was caused by a wild animal! Pest control stated this was a hvac issue. Sahara said there was nothing they could do. Called them today and Matt L sighed and moaned through the entire conversation, acting as though I was inconveniencing him for asking that the brand new units make less nosie than than our 30 year old units! Don't pay more for less. read more

James is GREAT came in our house after 12 other companies just pointed to the intake and said that is your problem! $95 and solved !!! The unit was brand new!!! Factory could not figure out! Want a "TIP" ask for James! read more

Always a gamble going with any HVAC company, but I feel this paid off. At the front end, Michelle was very responsive and knowledgeable, worked with my schedule, and offered me a good range of service options. The tech that arrived, Tyler, was fantastic. Very polite and friendly, knowledgeable, and most importantly, confident and capable in his abilities. He sussed out the problem immediately and went to work. Also, proactively fixed a number of other issues that could impair my ac units in the future. I highly and fully recommend Sahara. read more

Jeremy did an amazing job! He found the problem and replaced the part in no time. He even took the time to check the filters in our home as well. 10000000% would recommend this company! read more

We have a service contract with Sahara Air and they are always prompt and friendly and keep our equipment running great!

I called Sahara Air in July to fix my AC unit, and they had a new one installed the next day. I called Sahara Air again for my heater not working at 8 a.m. on a Sunday, and they were at my house at 10:30 a.m., fixed that, and then did a service inspection on my other unit, with no extra charges. I'm sure glad I joined their membership. The most professional people I've ever had come to my home for anything. read more

We moved to Las Vegas in 2007, and during that first summer our air condition system stopped working. We called Sahara Air and they came out and fixed the issue promptly and at a reasonable cost. In the 12 years since then, we have been members of their Maintenance Club, which gets us two inspections a year and a discount on any service. Those inspections have always been very professional, with no pressure from the techs for unneeded service. Last year our original system needed replacing, and Sahara Air did a great job putting in a new system. The cost was very competitive, especially with the discount as part of our membership. They were able to get us on their schedule quickly, and they did a clean, professional job with the installation. We are very happy to have such a reliable, honest company to keep our home heating and cooling systems working great. read more

We just had whole house humidifiers installed. I read a lot about pros and cons of whole house humidifiers before we started to get estimates. We decided on Sahara for the job even though they were the most expensive estimate. It was because Jeremy explained thoroughly what they were going to do, and I liked what he said. The crew was the most polite, professional and considerate. When you have a work done around the house, so often, one guy knows what's going on and the rest of the crew doesn't. All of Sahara's crew (well, all of them I spoke with) knew exactly what was going on, and what they were doing. After the job, I requested to have a minor thing changed. Then, Lucio texted me to see if the job was done to my satisfaction. So refreshing. I can't say enough nice things about this company. I highly recommend it. read more

The most honest company I have ever used. They saved us $15,000.00 after we were told by another company we needed a new air conditioner. We called Sahara Air out for a second opinion and they fixed the air conditioner within 15 minutes by replacing the motor and capacitor. Our cost was less than $700.00. I highly recommend this company. The technicians were so polite and helpful. read more

Everyone at this company is very helpful and friendly. You don't have to wait very long if you need service. Great company

Our AC went out on a 108 degree day, and after calling around to probably 5 or 6 HVAC places, and the earliest anyone could come was the following afternoon, I eventually found Sahara and called their office. One of their techs, Robert I believe, was at my house in less than an hour. He found the lines frozen and said we'd have to let it thaw overnight because of how frozen it was, and someone would come back the following day to diagnose and fix the problem. We got a hotel for the night, and the next day Lucio came out and within 15 minutes determined and fixed the issue. We were only charged for the first visit and the part that needed to be replaced (at a very reasonable price too). There was no additional charge for them having to come out twice, and the cost of labor for the repair is built into the cost of the part, so there is no hourly rate for labor which can often add up quickly. All in all, our entire issue was fixed in 24 hours flat at a price that my wife and I were surprised by (in a good way, we were expecting several hundred dollars at least, it was about a third of what we were expecting). Can't say enough good things about these guys, and I'll be signing up for their annual maintenance plan from now on because they were so helpful (which, by the way, I asked about myself - the tech wasn't salesy or pushy about it at all, another bonus point for this company). Anytime I have an HVAC issue as long as I live in Vegas, this will be the company I call. read more

I would highly recommend Sahara air to everyone. In need of ac units or repair service. The professionals at Sahara air are honest and hardworking people who will do their very best work correctly the first time, I will always depend on Sahara air for all my ac needs. You will be well pleased to know this company stands by all their work and promises. -Col. Russell Smith read more

Great service and professional Explain to me in simple terms what my air was doing. Went above and beyond with cleaning my outdoor unit. read more

They require a credit card BEFORE they come. Buyer beware. Someone calls and ask for your credit card number over the phone. Who does that.... Sahara air I guess. read more

This company has completely earned my trust. They are responsive, reliable, and honest. They could have easily charged me for unnecessary services and didn't. Whenever I have an issue with my AC or heater they are who I call and who I recommended to everyone else. read more

Chad from Sahara Air stopped by and serviced my central AC unit in preparation for this summer. He is very good at explaining things. Chad thoroughly vetted the unit and changed my AC filter. I have been a customer of Sahara Air for twelve years. As a paid annual club member, they service my system twice per year at no additional charge. They are very responsive whenever I contact them. Sahara Air always does a great job! read more

I can not say enough about this company, we reported a problem with our unit around 11:00 a.m. this morning, we were told they would be out this afternoon or tomorrow, at 10:45 tonight they showed up to service the unit, I had no idea a company would even come out after 6. What a welcomed surprise, we have used this company for several years for our maintenance contract. They have always been great but, this was what I call superior red carpet treatment Thank you Sahara Air we will recommend you to everyone!!! read more

We have been using Sahara Air for 7 years, and they have been phenomenal. When they hear of a catastrophic illness in our family, they always acknowledge us with a card. Their thoughtfulness and HONESTY are greatly appreciated. Robert was the technician today for my winter checkup. He was terrific, changed, the filters, cleaned the filter vent, and offered to vacuum up the lint that fell on the floor. Cramer Family read more

Great service! I call Sahara Air for service at my work. The staff are all very friendly and knowledgeable. They usually schedule service for the next day and keep their appointment times. They are dependable! The technicians explain everything they did before you sign the receipt. One tech made a little mistake, and of course he fixed it, but he also told me about it. Can't get more honest than that! I will continue to call Sahara Air for all the company's A/C and heating needs. read more

Couldn't have been more happy with my service! My tech, Devin, was on time, courteous and extremely knowledgeable! Highly recommend

Robert came from Sahara Air this morning to perform our twice yearly service. It was over 100 degrees and our units are on the roof. He took the time to clean and maintain each of the units and took pictures to show us exactly what he did. He showed up at the time I was promised, and wore booties to keep my floors clean. I highly recommend Sahara Air! read more

Awesome company! Our A/C went out one evening and I called Saraha air after looking at the reviews. It was after hours but I still got an answer from a lovely woman who said she would have someone get in touch right away. Shortly after, a gentleman called me to schedule us in the next morning/walk me through the process of how the appt/payment works. Chad showed up the next morning and was able to diagnose/fix the problem within minutes! He took the time to educate me on one system and inform me on what we need to do in the future. 10/10 recommend! read more

I'm not one to leave reviews but I am truly happy with the work that Sahara Air has performed at my home that I feel like it is my duty to let people know what my experience was like with such a great company. I purchased my home last year and I knew going into it that it needed some updates/renovations. After spending my first summer quarantined in Las Vegas my 30-year old HVAC units were, as you would imagine, failing every other week (mind you, I have 3 units) that I knew I needed to get new HVAC units ASAP. It has been a year long search for THE company to do the job and I am super pleased that I chose Sahara Air to do it. They truly love their work and they do it right. First, Robert - the service technician was professional and very knowledgeable about the equipment. He was very thorough at explaining the work that needed to happen, and most importantly he was honest and clear about their pricing. I truly felt that he was working with me to achieve what was best for me and my home and not selling me the most expensive product. Flash forward ten days after Robert's visit - James and his team arrived promptly at 8am, they were very professional, not at all disruptive, and very polite and friendly. The job took 2 days and during both days the crew worked from 8a - 6p rigorously. I could see and feel that they knew what they were doing and they were doing it right and very carefully. You can tell if a company is half-assed if the job looks messy and all over the place. But let me tell you, Sahara Air is the complete opposite of that, their work is meticulous, tight, and super clean. Lastly, I have to give a shout out to Brenda - in the office. I was having some issues scheduling the inspection through the city's website that she went above and beyond to help me resolve this. I was able to schedule the inspection within 15 minutes with her help. I could also tell that she is well informed about all the jobs performed since she was familiar with the difficulties of my installation. That is a tell tell of good communication within the company and good communication comes from good leadership. So I will conclude with this, this company not only cares about its clients but I can also tell that it takes good care of their employees. A happy employee means a successful company. read more

Had an emergency fix needed. Left a message with after hours service, and called back a 2nd time. No call back. Went with another company and glad I did as Air Done Right did right by me! read more