Such a great experience, I don't understand any of the bad reviews . Had no problems from…read moreStart to finish. Scheduling was easy, service was quick. Affordable and efficient . Very happy with my experience.

If your home warranty assigns Safari Heating and Cooling HVAC to your service call, do yourself a…read morefavor and request another contractor. Immediately. Our experience with this company was frustrating from the beginning, but our interaction with their manager, Ernesto, was so extraordinarily unprofessional that it deserves its own review. Communication throughout the process had already been difficult. Because we were still having concerns with our AC system, we ultimately had another, more reputable HVAC company evaluate it. Safari subsequently requested photographs taken during that evaluation. Simple enough. Today, my husband contacted Safari to obtain an email address so that we could send them the photographs they requested. Apparently, obtaining an email address from an HVAC company requires significantly more conflict than one might reasonably expect. During the conversation, Ernesto became argumentative and then accused my husband of saying the F-word. There was just one problem with that accusation: He didn't. I was standing directly beside my husband and heard the entire conversation. When I joined the conversation and told Ernesto that I had personally heard the exchange and that my husband had not used the language he was being accused of using, Ernesto's response was not to de-escalate, clarify, apologize, or simply provide the requested email address. Instead, his demeanor became increasingly angry and unprofessional. At that point, the absurdity of the situation was almost impressive. We were customers attempting to send Safari documentation Safari had specifically asked us to send, yet somehow we found ourselves arguing with a manager over profanity that was never uttered. For a company entrusted with entering people's homes and servicing expensive, essential equipment, basic professionalism, communication skills, and the ability to handle a routine customer interaction without manufacturing unnecessary conflict should not be aspirational qualities. They should be minimum job requirements. We are new homeowners with a one-year home warranty, which means the warranty company selects the contractors dispatched to our home. We did not choose Safari. After this experience, we certainly never would. If our warranty company attempts to assign this company to another service call, we will specifically request someone else. I would rather pay a reputable HVAC company myself than deal with this level of dysfunction again. And that is perhaps the most telling review I can give a home-warranty contractor: I would rather pay out of pocket than have them return for free. There are plenty of HVAC companies competing for customers. Choose one that understands that customer service involves actually serving the customer rather than arguing with them, making false accusations, and turning the simple exchange of an email address into an ordeal. Our AC system may need repair. Safari's customer service and Ernesto needs an entirely new unit. Preferably installed by another company.

Amazing & Super Fast Service…read more I've had the occasion to do business with Chill Rite on two different occasions. Both times, they were able to schedule same day appointments. They are completely flexible and even offered to make a 6:30AM appointment so that I wouldn't have to miss work. Who does that? The technicians who worked on my unit were timely, professional and extremely friendly each time. Nobody wants to deal with a broken HVAC but these guys made it painless. I will definitely use them again and will recommend them to friends and family.

Absolute trash. This company has serviced my units in the commercial property I rent, and have for…read moremore than 7 years. We have air conditioners for our offices and our shops have swamp coolers. We turn our swamp coolers off over the winter, otherwise the water just continues to blow onto the roof. They come out and "inspect" our units a few times a year. I just received a proposal for over $14,000 for a generic swamp cooler for my unit - BECAUSE IT WAS TURNED OFF. These idiots didn't even bother to check if it was on before running to the landlord to send over a proposal for work. Never mind the fact that i had just had it inspected on my own and was told all my units are working perfectly fine it no issues. So many HVAC companies and techs are absolute crooks. I would rather sweat to death than give any business to Chill Rite. Do yourself a favor, call Excellent Aire (702) 715-5882 - they gave my mother a second opinion on her A/C unit after some unscrupulous HVAC tech told her she needed a new unit (it was 5 years old and serviced every year).

Wrich is the BEST!! This is my third time using this company. I can't say enough about the quality…read moreof service that I Received. I wanna give a shout out to Josh he is awesome very detailed! Along with great customer, service skills! This is the AC company that we will always use. They have a great team of Caring and honest people!!

We been using Wrich now for 9 yrs No games just great service family owned Gus is a Class…read moreTech very respectfull

My wife and I reside in Las Vegas, where we have lived in our home for 22 years. While the property…read moreremains in excellent condition, we grew concerned regarding our original HVAC system and two aging AC units. With temperatures reaching 110°, we determined that an immediate upgrade was necessary. We conducted thorough due diligence by researching reputable companies in the area, analyzing customer reviews, and consulting various resources to ensure we made an informed decision. After extensive research, it became clear that Sierra Air Conditioning & Plumbing was the superior choice. Their team provided a comprehensive consultation, sending a representative to share essential information, followed by a manager the next day to detail the warranty and scope of work. We opted to replace our entire HVAC system with two high-reliability Goodman units--one for the main residence and a smaller unit for the master suite. I was initially skeptical about whether such an extensive HVAC project could be completed in a single day, especially given the extreme heat. However, the team delivered exactly as promised. The crew was professional, courteous, and highly efficient. They finished the installation on schedule and proactively arranged a follow-up visit to handle minor drywall repairs and paint touch-ups around the new thermostats. We are thoroughly impressed with their work and highly recommend them for any repairs or full system replacements. Services A/C system dismantlement, A/C system repair, HVAC duct & vent repair, Install thermostat, HVAC duct & vent installation, Install AC, Thermostat installation Steve an Sue Las Vegas, NV

Our A/C stopped working today, and since Sierra Air originally installed the unit and it was still…read moreunder warranty, we gave them a call. They had a technician out within a couple of hours and kept us updated by text the whole time. Our tech was great--he took his time diagnosing the issue, got everything fixed, and even gave us some helpful maintenance tips. He mentioned their maintenance plan, but there was zero pressure when we said no. Before leaving, he asked if there was anything else he could help with, which I really appreciated. We had to pay for labor which is not cheap but anything to get my 70 degrees in my house please! Great service, great communication, and a very friendly technician. Highly recommend

Very friendly in making appointments. They always show up in time frame, get right to work at a…read morevery reasonable price. I found these folks a few years ago after my previous company kept missing appointments at a non reasonable price.

Company refuses to take my calls for service after I spent $7500 for a new AC unit last year…read more The primary drain line in the attic was clogged. causing water to leack into the back up drain pan below the unit. The drain pan was not installed level, causing water to drip out and causing staing in my ceiling. The Condensate Overflow Safe-T-Switch failed to shut off the system. The primary PVC drain line wasn't installed to the correct PVC outlet. It goes out above a window on the second floor. It needs to be switched with the emergency pan PVC outlet that drains to the lower level of the house. I tried calling several times today. They must have my number blocked.

Moses came by and did a through check on our systems. He was very professional and told me the…read morespecifics about what he would or would not recommend for future HVAC maintenance.

When the air conditioning unit recently stopped working in my home, I called Mike (Michael…read moreBlankenship, the owner) of Mammoth Air to come out and diagnose the problem. He arrived promptly at the scheduled service call, diagnosed the problem and had the repairs completed in a timely manner. Mike has also done service/repair work on my other Las Vegas rental home in the past (and now on my primary residence). He is a very knowledgeable technician and extremely professional. He has been in the business for many years and is licensed, bonded and insured. If you are looking for someone to service or repair your heating or A/C unit before the Las Vegas summer heat is here, I would recommend his business to anyone in the Las Vegas/Summerlin/Henderson areas.

WOW! My ac was not reaching the whole house so I called NICK at ELITE, and within the hour JESSE…read morewas at the door. With a simple $40 adjustment I was feeling cool air everywhere. If I could give 5000 stars I would. This is the only AC plumbing company you will ever need. Thank you Elite for taking care of the problem in one visit, one afternoon. Don't waste your money on any other company, we can't beat the heat here in the valley, but we can't manage it

On March 13, 2025, Elite Heating & AC installed a new 5-ton HVAC unit on our roof. They also did…read moresome duct work for a total of $11.2K. That same day, they emailed proof of product registration with the manufacturer to us. The registration was necessary to start the 10-year warranty and showed the model and serial number. August 14, 2025, we called Elite to let them know the new AC was no longer blowing cold air. They came out and said the coil and some other component needed to be replaced. This was very surprising for a 5-month-old HVAC unit. So, we waited for Elite to come back and replace the defective parts. After waiting a few days, we had to call Elite to ask when they were planning on getting the AC up and running. They said they were waiting for parts and would get back to us once they arrived. Two weeks later, we still hadn't heard from them, so we called again. We were told they had to check with the technician to see what was going on and would call back. Another 2 weeks went by, and no word from Elite, so we called again. This time we were told the parts arrived damaged and were bow placed on back order. We were surprised no one at Elite bothered to give us this update. When we spoke with the "service manager," he said he would look into everything and call us back on Monday. Monday came and went with no word from him. We called them again and again and were given the same run around each time. "We need to check with the manufacturer, or check with the technician, etc., and get back to you. We called again, and they said since the parts are taking so long, we've decided to replace the defective HVAC unit completely. September 30, 2025, Elite came out and replaced the HVAC unit with a "new" unit. This time, we did not receive any proof of product registration. We did not know the model and serial number of the new unit they put on our roof, so, as it stands, it looks like we no longer have a 10-year warranty. Tired of their games and bad customer service, we filed a complaint with the Better Business Bureau, which was what finally prompted them to come out and replace the unit. We asked for the proof of registration, and they said we needed to call them with any questions. We didn't have any questions. We were waiting for the product registration so we could be assured our new HVAC is under the promised 10-year warranty. This needs to be emailed to us and cannot be accomplished over the phone. To this day, Elite Heating & Air Conditioning has refused to send any documentation of our "new" HVAC unit. We have no model number, serial number, proof of product registration, or warranty. We were without AC for over 6 weeks during the summer, which prevented us from listing the home for sale or from being able to rent it. Either way, Elite has cost us a lot of money and grief. Flash forward to 7/30/2026. This house was sold and the buyers just informed us the AC has quit working. I called Elite to transfer the warranty to the new owners and they refused. Beware! They are total scam artists!

Infinity Heating and Cooling came highly recommended by several neighbors and I can see why…read more They were on time with great communication. Their tech identified the problem, found the part in stock and made the fix all in one afternoon. It was refreshing to have a company come in and provide a service without trying to upsell everything We highly recommend this company

next-door neighbor used this company to replace his rooftop units a few years back. I was really…read moreimpressed with the clean install they did and the custom curbing pieces that they made for the roof units to sit on for preventing pigeon nesting activity. So naturally, I got Richard's number from my neighbor and gave him a call. I did get several other estimates, and I settled on Infinity Heating & Cooling for a couple of reasons. 1, they provided the best price on the higher end units that I wanted, and 2, their workmanship and Customer Service was simply spectacular. They kept communication going & always got right back to me throughout the process. They also offered me a discount for cash, as well as a senior discount, and I took full advantage of both. They moved 3 of my registers that the builder had put too close to the return duct. On top of all of that, they also included a 10 year full warranty. I can't say enough good things about Richard and his crew. They even went out of their way to coordinate scheduling with the roofers that I had come in to replace some of the old plywood & re surface the asphalt roofing material paper where the AC units live. I give Infinity Heating & Cooling my highest recommendation