Lowell did a great job installing our furnace. He is very very knowledgeable and patient And left the site clean. We have heat again! I will definitely refer him to my clients! Thank you again Lowell! Your customer service is great very grateful customer. Shirley Russell read more

They do a great job as long as you're paying out-of-pocket. a warranty job, they're more concerned blaming it on you. They keep it cheap for the warranty company so they can keep the contract. If they are doing a warranty job for you videotape the whole thing or they will make things up on the report afterwards. Third trip to my location and the AC unit still keeps going out. Replace the Freon, replace the thermostat, replace the filters. Still not working must be you? read more

I recently had an AC issue addressed at my residence. It is a two-story home built in 2021 with a single AC unit. The upstairs was cooling--although not to the desired temperature--while the downstairs was not cooling at all. I went through American Home Shield (AHS), and the job was dispatched to A&R Complete Service Corp. The technician responded to the residence and determined the unit was three pounds low. I asked if there was a leak, to which he stated there was nothing that indicated to him that there was a leak. I was not provided with an explanation as to why the unit would be three pounds low. I was charged $255 for the three pounds of refrigerant. The issue was not resolved and the same technician returned to the residence a week later, only to submit a new diagnosis of a broken damper motor. A basic Google search reveals it's possible that a failed, closed zone damper can starve the indoor coil of airflow, creating low system pressures that mimic a refrigerant shortage. If the technician skipped certain diagnostic checks, then they potentially misread these pressures, injected three unnecessary pounds of refrigerant into my system, and charged me $255 for a product the system did not need. To complicate matters, A&R informed AHS they refused to perform the actual damper motor repair due to safety concerns regarding navigating my attic and having to walk on the trusses. I can appreciate safety and understand A&R's related company policies; however, I now must seek the repair to be performed by another company. Because A&R is unable to complete the required repair, and because their technician's potential diagnostic error has possibly left my expensive AC unit dangerously overcharged with excess refrigerant, I requested a prompt, full refund of the $255, since I must now reallocate those funds to hire a fully equipped contractor who can safely access the attic, replace the motor, and recover the excess refrigerant A&R's technician added. Unfortunately, A&R is unwilling to accommodate the request for a refund and has ceased all communication with me. read more

Technician came out and said he couldn't find the source of our AC problem. Was a little disappointed because we obviously have a problem. Unable to use our AC as it blows hot air then makes a screeching sound. I did go through my home warranty so this company was on their list of companies to use. The technician took almost 48 hours to upload his diagnosis and photos which caused me to have to wait to be able to call another company to dig deeper and find the problem. I found that to be unprofessional and just poor business. The technician was nice but that all. read more

I had an AC unit go out on my home and Jason came out to address the problem. It ended up being a fried compressor. My unit was 30 years old and definately needed replacing. The following morning, they came out and installed the new unit. They were very profeesional and respectful of the property. Very happy with the service they provided. read more

To the owner: I would strongly encourage you to have a direct conversation with Lacy, or make a staffing decision. Read the other reviews on this page. This is not the first complaint about your front desk. She is costing you customers and credibility. That needs to be addressed. =============== We contacted A&R for a second opinion after American Home Shield's technician told us rocks and debris had gotten into our AC unit, causing leaks in multiple places, and that we needed a full system replacement. Casey came out on the 11th and told us something completely different. No rocks. No need for a new system. He said it three times. I have it on audio recording. Then the written report came back as "not normal wear and tear." The story changed completely from what Casey told me in person. That is not a small discrepancy. That is the difference between a covered claim and me being left without a working AC. And I have the recording to prove what was actually said. Brian, the supervisor, wrote the report because they couldn't reach Casey. So he owns what's in it. I made at least five requests for a copy to be sent to me and to American Home Shield. Five. They kept telling me they didn't have it. You wrote it. You have it. There was zero follow through, and every time I called I was back at square one. Then there's Lacy, the receptionist. She looked at some pictures and decided to override Casey's diagnosis, telling me the rocks caused the damage. She has zero HVAC training. She directly contradicted a technician's recorded findings and used that to shut down my claim. I also asked her to have someone call me back. I doubt she passed that along either. What she told me was dishonest, and it had real consequences for my claim. Remember I have recordings. I even mentioned that to her and she said she was OK for me to give that to AHS. You cannot lie to a customer when that customer has a recording of the conversation. It is that simple. Today is the 24th. Casey came out on the 11th. It has been 13 days and we still do not have a working AC unit. No resolution, no follow through, no one willing to make it right. In the middle of summer, that is not acceptable. Casey was honest. The office was not. There was no follow through, the story kept changing, and no one in that office took responsibility for any of it. read more

For whatever reason they put us out for over a week. during high temperatures. Instead of using this company through AHS we decided to go with Gold Medal. Called on Sunday came out the same day. Yeah we are not getting any insurance deal. New york air conditioner is going in tomorrow & I am sure it will be great But I have a feeling that this company would not have been honest. If you need air, call Gold medal , Tana. will treat you right. read more

The reviews speak for themselves! Do not hire them if your life depended on it. If you go thru home warranty quickly call and ask them use another vendor. they wont give you any answers. I also spent lots of times on hold. read more

My upstairs bathroom toilet sprung a leak and water was everywhere. I caught it and shut off the valve. Fire it became a major problem. Rail came in today, looked at the problem and had the parts replaced in no time. Very nice and very professional. read more

A&R Complete Service - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

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My bad! Dealing with the home warranty company, there was a miscommunication that lead to the denial of my claim (rather than A&R misrepresenting what had occurred). I called A&R and explained the denial. They worked with me to get it straightened out with the home warranty company. Once the warranty folks got all the info, A&R was able to come out and get the A/C working again. Once again, I am a happy camper. read more

Nick the technician has come to my home twice now for issues with my AC units. He has always been up front about cost and my options and has always double checked his quotes. I appreciate this because I trust his work now and have never had any issues. He's been on time and always provides details to all my questions and concerns. Absolutely great customer service. read more

Our AC went out in the dead of Summer and the best they could do was come out five days from now. The woman, I spoke to had no empathy and said they only have one tech. We live in the Mojave desert and jobs are scarce. Hire more techs!! I quickly canceled our appointment and we were able to call Air Pro Max and they came out within the hour. AC is fixed no thanks to this company. read more

Amazingly quick diagnosis and part replacement. Part was in the work truck, and repairman arrived early with notification!

This is for their branch in Reno, NV Our AC recently stopped working, and we quicky realized the fan was not spinning on the outside unit. Our home insurance company was contacted, and they contracted A&R Complete Service to come out to fix it. First off yes the tech Anthony that came out was courteous, but as far as ability to actually fix the unit he was hopeless. I had to loan him my WD40 spray and a wrench to be able to get the fan off the fan motor. He had to constantly call someone else to troubleshoot how to wire it back, and when he still couldn't get it to work he said maybe it would work in the morning and he left. The job was half done, he knew he couldn't do it, said maybe needs a whole new unit, but said the insurance company would only replace parts which was wrong. When I contacted the company directly they showed little concern that I have two kids and two dogs in the house and even with fans running it's 85 degrees, instead just saying well maybe in 3 days they could send someone. When I pointed out that the job was half done, covers weren't put back on, the circuits weren't even put back and that the tech gave me wrong information, their reply was then to say well we will drop your account and the insurance company can contract someone else to do it. AKA they won't cover their work and won't take credit for messing up. Would never in my life use this company again, cause as far as service they'll leave you in the dust if they messed up. read more

I am incredibly disappointed with the service from A&R Complete Service Corp. in Henderson, NV. Our A/C unit was acting up, and I reached out to my home warranty company, American Home Shield. This was the company they gave me to work with. I set up my appointment for August 30, 2025 and they quoted me the usual 4hr window, which was between 9a-1p. I hadn't heard anything from them by 1:00p so I waited another hour. After still not getting a phone call from the company, I finally decided to call them. They said the technician would be on his way in a half hour. Another hour went by, still nothing. I called again. They gave me the same answer, he'll be there in a half hour. This went on hours and hours later. I was told something anout he was working on a frozen unit or something but he was packing up and on his way. Well he didn't show up to my house until around 4:15ish pm. And the time frame was supposed to be between 9a-1p. He gets here and my husband lets him in the back yard where the unit is. I come downstairs to let them in the backdoor and needless to say, I was very upset. I told him that I was upset because he was 4 hours late. When I said that, he gave me a death stare, as if he couldn't believe that I called him out on his lateness. He then said that he was "knee deep in someone's a.c.for the last 5 hours." I then said that he or someone should have called me to update me on his status. And instead of apologizing he said, and I quote, "I don't have to tell you anything!" It was at that moment that I said, no thank you. I no longer want your service. Because that was the most disrespectful, unprofessional response that he could have given me. And HE was the one almost 5 hours late to a service that I paid for and that is contracted to work with American Home Shield. I couldn't believe the way he spoke to me! He then proceeded to go to his truck. I tried to call his company to let them know what was going on, but nobody answered. When I went to find him he was standing outside of his truck parked in front of my house casually eating crackers and talking on the phone. I asked him if he was talking to his supervisor, because if he was, I wanted their phone number so I could speak to them. He ignored me and continued eating his snack and talking on the phone. I asked him, (the technician) for his name and he refused to give it to me and kept his back to me the entire time. I asked him again for his name and his supervisors' contact info and he finally turned around and rudely said "call the number on the side of the truck." Then he took his phone out and pointed it towards me as if he was recording me. I was like, the audacity he has to treat me the way he did and then have the nerve to record me as if I did something to him. It was the worst experience I've ever had with a company. And after he recorded me and refused to give me his information, he got in his truck and took off. Please be warned. This company is nasty to work with. And after all that, he never even looked at my a.c. unit. I'm currently waiting for an apology or something from the company after leaving several messages with them. And when I get the technicians name, I will add it to my review. I would never recommend this company. It was the worst customer service I've ever had. Be warned! Update: I found out that they lied to American Home Shield and said that THEY canceled the service because I was rude. That was absolutely not true. I called the company and Missa, the one I spoke to from day one, answered and kept hanging up on me because she didn't want to hear my complaint about the fact that they lied on me. She is the one who usually answers the phone. She's also very unprofessional. I ended up speaking to a very lovely person named Vanessa who actually took the time to listen and was very apologetic and understanding about everything that I had gone through with the company. Again, Vanessa was wonderful! She was the only bright light that I dealt with from that company. She deserves all the good things. All I wanted from this company was an apology and she did that for me. Thank you Vanessa. I'm still hoping to hear from the Manager. read more

A&R Complete Service - His truck. - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

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I recently had A&R Complete Service Corp come out through my home warranty after our AC stopped working and our smart thermostat started acting up. They scheduled us quickly, and the next day Shadd was at our door. From start to finish, Shadd was awesome--super friendly, professional, and clearly there to actually solve the problem. I've dealt with some tough vendors through home warranty before, but Shadd was a breath of fresh air. He walked through every troubleshooting step, knew exactly what to try next when something didn't work, and even let me tag along so I could learn what he was doing. Thanks to him, our AC is running again and our Ecobee thermostat is fully working before he left. We're really grateful for his service. Shadd is the man! Highly recommend A&R and especially Shadd for anyone needing AC help. read more

Justin was super nice, explained what was going on, was on time and was professional. I would totally recommend A&R services !

We've had A&R come out for our plumbing and AC with our home warranty company. They have always been professional, on time and reliable. Everyone we worked with were kind and honest. This is spanning over several years as well. Consistently wonderful. read more

Carson and the lady on the phone are completely incompetent. Argued with me that theres nothing they can do to fix the AC and that its working as it should while its 79 degrees in the house. If i could give a lower review I would. Carson told me he would be at the house in 15 minutes. Over an hour later I call back and the lady on the phone said they needed to talk to my landlords management company to get approval to come back after being here yesterday. Didn't consider calling me back to tell me he wouldn't be coming at all. inconsiderate and incompetent company read more

The technician completely misdiagnosed the problem with my air conditioning unit. Hi said the compressor was bad, my home warranty wouldn't cover it and quoted $4650 to replace it. I asked AHS to send out another company for a second opinion. They fixed it in 30 minutes. The compressor was fine. The unit disconnect/breaker was obviously bad. (It was burnt and partially melted). They replaced it and all costs were covered by the home warranty. read more

A&R Complete Service - Bad disconnect for air conditioner. - Heating & Air Conditioning/HVAC Near Me - Henderson, Nevada

My air conditioning unit stopped working Sunday afternoon, so I immediately requested service through AHS. I was assigned A&R Complete Service. At 7:30am Monday, Michelle was very professional and helped dispatch a technician to my home with an estimated time 8am-noon. Shadd, the technician arrived at 9:10am and was able to figure out that I have an Evap Coil leak which resulted in low refrigerant. It was estimated to be about $1125 for just the frion. He said $125 x 9. When we only have a 7 lb unit capacity. This service has 24-48 hours to submit their diagnoses to AHS so don't hold your breath. read more

My Tech Lowell was so great!! He was professionally personable and seemed to really care about fixing my problems with the two units. I would recommend A&R to everyone. Thank you so much Lowell and A&R Complete Service!! read more

I had an issue with my unit and A and R complete service came to the rescue. The technician was amazing. He took his time and went over everything with me. I would definitely recommend this company. Lowell was excellent at his job. read more

A&R Complete Service - A Tale of Two Service Calls This review is a two-part story spanning three years, and unfortunately, both parts were disappointing. In short: avoid this company. In July 2022, during a scorching summer, A&R Complete Service was dispatched through our home warranty to repair our AC. The tech, Carson, quickly diagnosed a bad compressor and advised that the only available unit in town was an oversized 4-ton system. He also recommended we replace the furnace to match. Because of the extreme heat and our parents' age, we felt pressured to move forward, even though the unit was far too large for our 1,300 sq ft home. The initial installation was sub-par. The outdoor unit was loud and not even properly on the concrete pad. Inside, screws were left loose, and the drip pan was full of debris. We had to call the owner directly to complain. He came out, corrected the installation, and cleaned up the mess. While the air was cold, we voiced our concerns that the larger unit didn't seem to be performing any better than the old one. We were reassured it was fine, and at the time, we left it at that. Fast forward to July 2025. Over the last few months, the vibration from the outdoor unit became worse, and the airflow into the rooms was almost nonexistent. The air coming from the vents was cold, but it barely moved. I called A&R and was told there would be an $89 service fee, as the labor warranty had expired. I agreed, hoping they would fix what they had installed. That was a mistake. The tech came out, said the system was working fine, and left after cleaning the outside unit and collecting the fee. He didn't check the airflow, and my requests to speak with him were ignored. I spent weeks trying to get a tech to call me back, only to be told by the receptionist that it was at their discretion. With my bedridden mother in a hot room, I finally gave up and called another company: A-Tech Heating and Cooling that I used recently last year at another property. The new company came out and fixed the problem in under five minutes. It wasn't a duct issue; it was a simple control board setting. The fan speed was set incorrectly from the original installation by A&R. In the end, A&R technicians either lack the proper training to install a system correctly or simply don't care to take the time to do so. They were quick to take our money for a service call that solved nothing, then refused to provide the follow-up communication we needed. I have since requested a refund for the service fee but do not expect a response. If you're looking for an honest and ethical company with the knowledge to do the job right, I recommend you look elsewhere. read more

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I had A&R complete service out to my property through my home warranty company. The technician Isaiah showed up on time and diagnosed the problem with my fan replaced it in my AC is now working. Thank you A&R. read more

Lowell was very professional and friendly. I would definitely recommend!! He was very polite and cleaned everything. He was wonderful with our dog too! I will rate him a 10! read more

This is the worst ac company in Vegas. They came out very unprofessional. This must be a family owned company from how the conduct business. One simple part became a huge deal with them as they like to take weeks for repairs but will hold your ticket open if you have one with your insurance. The office is very unprofessional and finds laughing to be how they treat clients. They rarely answer the phone and if you have any questions or concerns they will ignore you even more. I do not recommend them and this is the only company in Vegas that I have taken my time to review that does repairs. They will waste your time while sending unprofessional people and have no one to escalate anything to other then the rude receptionist who thinks every thing is a joking matter. She also hung up the phone from the initial contacts. Please don't waste your time or money in people who pretend to work on issues they corner cannot id like to give them 0 stars if possible and I wish I could upload the videos here is you could see how they conduct business read more

Although my call to AHS was not a pleasant one, A and R, who was assigned to my service request called me immediately and set up a ser visit for the next day. The tech Carson, arrived earlier than promised, was very polite and helpful, and proceeded to fix my problem in a matter of minutes. I am no fan of AHS but I am a fan now of A and R Complete Service. So if you are nervous about them being assigned to your service request, give them a chance. I did and I am very happy to have done so. read more

Lowell came out and fixed my AC, he was awesome. Excellent communication skills. had a different tech from the co. and couldn't resolve my problem. Lowell diagnosed the problem with if the first minutes of being in the house. thank you Lowell. read more

Absolutely terrible. Don't bother. If your warranty company uses them, request someone else. Still waiting repairs and no one answers or gets back to you. read more

These people are UNPROFESSIONAL and rude! The chick that answers the phone needs training. She said ALL the wrong things!

Justin came out to service my AC unit, he was great! Very professional and efficient. Would highly recommend!

A&R you have a good technician, Justin, on time, professional , honest and great advice going forward...thanks

Jason Lobo was amazing! He is fair, kind, and honest! Hands down, I will use his services again. Thank you for a great experience!

Buyer Beware - Extremely Unprofessional Experience I had an awful experience with this company after American Home Shield assigned them to handle a job for me. Michelle, the representative I dealt with, was incredibly rude and unprofessional. They tried to scam me into paying $1,056 for a brand new water heater--even though mine is fairly new and functioning well just had a few technical problems and was not producing hot water. To make matters worse, they attempted to tack on an additional 4% credit card fee, bringing the total to $1,098.24, which was never approved by Home Shield. Thankfully, American Home Shield stepped in and sent a different, much more ethical company. The second company informed me that my water heater was still in great condition and simply needed a few valves replaced--no extra cost to me. This first company was clearly trying to take advantage of the situation. Be cautious if you're ever referred to them--I would not trust them at all. read more

2 year old AC unit! Competitor came in and quoted me 5x the amount with parts and labor 100% not needed. Know your technician and the companies you build your relationships with. As an owner of a company myself, it is important to build relationships whereas the vendor respects the need vs what the seller wants. I can't even tell you how disgusted I am with A&R's competitor that literally lied to my face to the tune of $5K. Thank you Shagg and David for your honesty and timely response for repairs. read more

Work was done in a timely manner within the estimate time frame. Showed me the before and after pictures which was great.

Jason of A and R CompPete Services was friendly, professional, knowledgeable and completed the air conditioning service in a timely manner. I would not hesitate to recommend him. read more

I called A&R Complete Services on a Friday night, after hours because my central air stopped working. I hoped to hear back the following morning but to my surprise, the owner David personally called me to get as many details as he could to insure his technician had the supplies needed when he came the next day! On schedule, Lowell came and was very polite and professional and got me up & running! I am so grateful for them treating me as a priority and would not hesitate to call again for any HVAC or plumbing needs! Thank you David and crew! read more

Jeremiah is absolutely the Man! We bought a condo (midsummer) that the inspector missed a faulty furnace....Jeremiah noticed the issue and found a reasonable resolution after 2 other companies had come out and either demanded a replacement (which was warranted due to the age) but did not have the funds to replace it and it was such a brutal summer, fans weren't cutting it... custom windows, so no option even for a window unit. And the 2nd company said they could replace a part within 48 hours, yet I never heard back from them. I also appreciate the communication, he must've called me at least twice with updates on his arrival (because we were obviously not living there due to the heat) so was nice to not have to sit there all day with some 4 hour arrival window. Wish I would've found A&R and Jeremiah sooner, but just happy to be moved in after 2 1/2 months. read more