I had a Compressor issue, (just at the start of a triple-digit week). My Home warranty company used ULTRA Heating & A/C. Ultra contacted me within the hour, and scheduled me the next day. Their technician, Victor was excellent. Punctual, well informed and professional. read more

Ultra air is an embarassing HVAC company. They sent a technician who barely understood the basics of HVAC (clearly a very junior employee who was just hired last month (which hthe tech told me)). He took almost 2 hours to identify a common leak in a highly visible pan. Instead he had to keep calling his boss every 20 minutes to: 1) identify where to look for the failure 2) how to diagnose it -- which they concluded was a primary coil pan leak, and 3) then he had to call him back on how to complete the paperwork. It was embarrassing. When he ultimately completed the paperwork, it didn't even denote the 2nd air conditioning failure cause/issue/resolution which was part of the initial claim/service call. With the primary coil pan leak/rust out, despite concluding it was a clear failure (we both have pictures of the leak) he merely wrote on the paperwork "could not diagnose or repair". I questioned it and he said "sorry, dude, that's what my boss told me to write. You can call the office." This is on recorded surveillance video. It's disgraceful to rely on this company who does not employ the properly skilled technicians and then unethically opts to state they could not diagnose when they (the boss and the tech) had identified the exact problem. Instead they tried to upsell me non-warranty work and seemed disappointed the actual failure was warranty work afterall which is likely what resulted in the misrepresented invoice. The cherry on top was that the tech left the house a mess. He didn't wear booties and left feet print everywhere. Left attic dust all over the floor and didn't even close the attic. Disgraceful. PM if you would like a reference to an ethical, reasonably priced HVAC technician who actually completes jobs and is respectful of your house. read more

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Extremely disappointing experience with Ultra Heating & Cooling through American Home Shield. The first technician came out and said the system was iced over and that he couldn't properly evaluate it. I understood that. However, even after I explained that we have an infant at home and were without adequate cooling in the Las Vegas heat, it took another three days for him to return. When he finally came back, he gave me very little explanation of what he had actually checked or what was wrong. I was told there was "physical damage," the refrigerant looked low, valves might be leaking, and that they needed authorization from the home warranty company. Then I was told it could take another one to two weeks. He did not take the time to clearly explain the diagnosis or investigate other possible causes with me. He was not FRIENDLY at all !!!! I finally called my own HVAC technician. The difference was remarkable. He spent at least an hour thoroughly checking the system, including the wiring and refrigerant/cooling levels. He discovered that wires were disconnected, corrected the wiring issue, checked the rest of the system, and the unit is now working properly. That is what makes this experience so frustrating. I was being prepared to wait another one to two weeks for warranty authorization and possible repairs, while another technician took the time to actually troubleshoot the system and got it working. This was a waste of time and money, and the lack of communication, thoroughness, and urgency was unacceptable. American Home Shield should be ashamed of the level of service provided by a contractor representing them. When a family with an infant is without adequate cooling in Las Vegas, they deserve a technician who will thoroughly investigate the problem--not simply leave them waiting another week or two without even clearly explaining what is happening. read more

A few minutes after turning on the air conditioner, it shut off; then the fan came on, so I contacted American HomeShield Home Warranty. It was assigned to Ultra Heating and Cooling. Within 30 minutes, Veronica called to schedule an appointment ON THE SAME DAY. It was Friday morning, and I was expecting to get an appointment by Monday at the latest. Joel, their technician, called two hours later and said he would be here in 30 minutes. As senior citizens, we appreciate it very much, since Las Vegas is extremely hot. I don't think we could survive the weekend. Joel arrived and greeted us with a smile. He was very polite and asked what the problem was. Joel listened intently as I explained the situation, while checking the thermostat and listening to the A/C. In the sweltering heat, he climbed up to the roof and analyzed the problem. Although he thought he needed to replace the parts, after checking and rechecking, and going up and down the roof, for I don't know how long, he was able to fix it. And we were a happy camper. Joel was very knowledgeable and knew exactly what to do. He is a professional and reliable technician, and we appreciate that very much. Joel fixed the problem quickly and efficiently. The work he did for us was excellent. I would not hesitate to call him or Ultra Heating and Cooling again if we have any future issues. His expertise and professionalism are truly commendable, and I highly recommend him to anyone who needs reliable air conditioning services. read more

My Home Warranty Company, Old Republic, assigned Ultra to me when one of my 4 ton air conditioners kept shutting off. Veronica assigned a technician to come to the house that same day and Steven arrived on time. Steven has 15 years of experience and diagnosed the problem within 15 minutes after checking everything. He installed a new motor the next day and the unit has been working great. I highly recommend this company. read more

I highly recommend Ultra Heating, Cooling & Refrigeration (Las Vegas NV). Thank you, Joel, for your excellent service. You identified and fixed the real issue--a faulty breaker/disconnect--at my home, something no other technician had been able to figure out. Others had incorrectly blamed the compressor, but you diagnosed it accurately and resolved it quickly. It has now been over a month since the repair, and my AC continues to run perfectly. read more

Avoid this company at all costs. We were assigned them through our home warranty service. The technician misdiagnosed the problem, charged us over $1,500, and the AC stopped cooling again within a week. When the warranty company sent them back, they claimed it was a completely different issue and quoted nearly $10,000 for additional repairs. We ultimately replaced the unit with a different company for far less. It's clear this company isn't focused on fixing your problem -- only on taking your money. read more

I recently contacted AHS regarding an issue with my heating system failing to turn on. Over the course of three separate service visits, the initial technician was unable to determine the root cause. Even after replacing the thermostat, the system continued to malfunction and would not activate, despite being set to 78°. On my fourth request for service, I asked that a different technician be assigned. Luis arrived and, within 15-20 minutes, accurately diagnosed the problem: a malfunctioning furnace valve. He retrieved the necessary part and completed the repair promptly and correctly. Since his visit, the heating system has been functioning properly. I want to extend my sincere appreciation to Luis for his professionalism, efficiency, and for ultimately resolving the issue. Although my experience throughout this entire process was not the greatest. The last technician was able to resolve my problem, which I am grateful for. read more

One of my AC units was not working properly not blowing out cool air had ultra air conditioning come out and look at it and they told me that my compressor was bad it turns out that they had removed one of the parts from my compressor and told me that it would be $4,000 to repair the unit so I had another company come out and look at my unit and it turns out the only thing wrong with it was a capacitor which turned out to be $170 fix I would be very leery about this company I would not rely or recommend them to anyone that was a really bad experience read more

Through American Home Shield January 8th 2024 I was assigned to Utra Air, and Kris was the technician who repaired a circuit board that was the problem. Here is the final assessment...Until December 3rd 2025 the air and heating worked flawlessly. The statement here is that I have been a AHS customer for 28 years and never ever did I have my H/V repaired so expertly than by Ultra Air. Kris needs to be commended for his expertise and professionalism. By the way, there will be wear and tear on any equipment in time...so getting the right H/V tech is imperative for a lasting working equipment... read more

We initially hired Ideal Services to conduct routine maintenance on our A/C units before the summer heat, and the technician just tried to sell us brand new units. He didn't even ask me to turn on the a/c to diagnose the several things he said were wrong. Red flag! Our house was built in 2006. I contacted our home warranty who assigned us to ULTRA Heating/Cooling and Refrigeration. I read reviews and was optimistic. Ben came to the house timely and was very professional. He clearly explained what was needed and took care of the one minor issue right away. He also explained what to look for in the future based on our aging units. We will definitely use ULTRA going forward. Knowledgeable Technician and Excellent customer service!! read more

My house has two AC units. The AC unit that cools the top had stopped blowing cold air on a Friday mid-afternoon. I had opened a case with American Home Shield and the company assigned ULTRA Heating, Cooling and Refrigeration to the case! As soon as I had opened the case, ULTRA Heating, Cooling and Refrigeration had reached out to me via a phone call to schedule a appointment. I was excited because the company had next day availability at 1. The technician arrived on-time and listened to the problem with the AC unit. After approximately 30 minutes, the team member was able to get the AC unit online and functioning. A capacitor had failed and needed to be replaced. I'd highly recommend this company if you're looking for a AC repair shop. read more

ULTRA Heating, Cooling and Refrigeration - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

American home shield dispatched cool dudes DBA ultra heating and cooling. Technician came to my home twice. 1st to check the AC, and belived it might be a leak. Came back 3 days and couldn't find the leak, and they claimed they needed additional access. Unfortunately, ultra said that there was no access. There was direct access, but they mislead the warranty company. I had to call and outside AC company. They found the leak within an hour, and replaced the faulty parts, and recharged the Freon. I had to pay this other company $950 to correctly repair the AC. It would appear that ultra was not completely honest with the warranty company because they wouldn't get paid enough. If your warranty company refers you to them, you may want to see if there's an alternative company. I hope you don't make the same mistake I was subjected to read more

Ben was my tech and repaired my A/C units. He went above and beyond. Best company I've ever had for my A/C system.

Over this weekend, my a/c unit decided to stop blowing cool air, and we woke up to the house at a steamy 85 degrees, which is not good at all in the Vegas summer! On Sunday morning I booked a service request with AHS, and they set us up with Ultra Heating & Cooling. By that evening the house was at 91 degrees, and I was really hoping this was not going to be yet another journey into the land of disappointment dealing with service companies. At 7:00 am this morning (Monday) I received a call from Veronica at Ultra to set up our service call, with an ETA of 8 am to noon. Juan arrived at 9:00 am and immediately checked things out up on the roof. By 9:30 he was done, and the temperature is now slowly dropping back down to normal! After reading all the negative reviews posted here I was kind of nervous about this issue, but I have to say I'm very pleased with my experience. Juan was courteous, very professional and got the job done fast! Thank you Ultra! read more

So we have American Home Shield and I was told by my renters who have disabilities that this vendor named Ben refused to do any services because he assumed my home was a commercial property. So now my renters who are adults with disabilities and immunocompromised are sitting in 115° heat because these people think they have the right to determine what homes are and are not. Do not use them! Shame on you and your person that you sent out! This is sweltering heat that is life-threatening for people with disabilities as well as all of us. Shame on you! read more

Kris was very knowledgeable and fixed the leak in the line. We finally have air! Kris is a nice guy too! read more

This company was assigned via my Home Warranty. They reached out to me immediately upon receiving my work order. They don't schedule weekends, which would be the only negative but not enough to subtract a star especially because the receptionist honored my request to have the tech contact me about 30 minutes prior to his arrival so I could minimize time away from work. Ben was my tech and arrived right on time. He diagnosed and fixed the issue promptly. He was very courteous, friendly and even changed my filters. It's nice to have heat again! If I have heating, AC issues in the future I hope this company is still available via my home warranty even if I have to play Russian roulette on their website to get them assigned. read more

Kris came to check out my AC that just wasn't sounding right, he was very professional, nice and knowledgeable! Fixed the issue! Had a great personality! It's always good to find someone who knows their job and has a good personality!! read more

Assigned through Home Warranty. I was told twice they would clean the coils on the ac/heater unit. After, they said no. They told me turn off the unit before the techs arrives. Now it takes a while for the unit to act up. They can't wait. So they recommend selling me a new unit 12k. It was a simple fix. I got it working now. I needed another repair, Home Warranty assigned them I declined. They sent another company which repaired the appliances. read more

ULTRA Heating, Cooling and Refrigeration - No heater failure, recommend a new $12,000 unit. LOL - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

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I recently had Ultra Heating and Cooling service my Air Conditioner. The Technician's name was JUAN. Juan was on time as promised, clean, very polite and respectful. The work was performed in a timely and professional manner. Juan took the additional time to perform numerous checks on the entire A/C system in order to give me a high level of confidence heading into the Summer months. Juan was sure to inform me of any additional items that I should watch for, and inform me about the importance of changing the Intake Filters more often. I highly recommend Juan and Ultra Heating and Cooling to anyone looking for 5 Star Service. read more

I just had my air conditioner replaced through Ultra Heating and Cooling. Joseph and Luis are very knowledgeable and did an outstanding job. I stood out and watched while the crane moved the new unit and the old unit and all that these guys had to do in order to prepare for the new unit. They worked most excellently as a team they answered all my questions and from everything I could see they were very very professional and efficient. Additionally I have dealt with Ultra Heating and Cooling in the past and have found their technicians, Juan and Pilot to be very knowledgeable and professional. I have a home warranty that I use and I have had probably eight different heating and cooling companies over the last 5 years or so. I had gotten where I only ask for Ultra to come out. Many of these companies have staff that don't know what they're doing, technicians that are clueless in their profession. I feel that the technicians at Ultra are very educated and talented in what they do. When you call Ultra, the person that generally answers the phone is Veronica. She is hands down the most knowledgeable office staff that I have run into. She's very professional and efficient. When she says she's going to do something and call you back , that's exactly what she does. It all starts in the front office. That is where people form their initial opinion of a company. You don't find people that are that professional or efficient anymore. I can't say enough about Ultra Heating and Cooling. Also, I want to add that I entered an upgrade program through my warranty company and Ultra Heating and Cooling as they are a preferred vendor of the warranty company. I got a great discount compared to the prices that other companies were quoting me for the same units. read more

Awesome Service!!! That pretty much sums up my experience with Ultra. The Tech who came out for both heating an a/c issues was extremely professional, knowledgeable, open and honest about what he found and was able to address and resolve everything during his visit -- many thanks to Juan and the team. If you have issues and need a solid company I recommend Ultra Heating and Cooling to address your needs! read more

The service was awesome!! My AC was out today and they were able to get me in the same day while other companies told me it would be a 3+ day wait if I was lucky. Pylet & Luis were my technicians and they were just the best. They were so polite and communicative throughout the whole process which was extremely calming. They were super careful around my pets as to not spook them and the service was super fast. I would definitely recommend and if anything else happens to my AC I know who to call first! read more

Today, 8/7/2025, HVAC Techs whose names are: Pilot and Luigi came to service our AC Unit. Both Gents were very nice, respectful and friendly....not to mention, professional. They took care of our problem fairly quickly and got our unit up and running in no time. Was worried that we may have had to go another day in this heat but that did not happen. Thank you very much guys!! read more

UPDATE TO MY ORIGINAL REVIEW I had a/c technicians from 4 companies come to my property to check my system. Two of the techs confirmed that Gabriel could not have done a nitrogen leak search on my system after I explained how brief his visit was. Most of his time at my property was spent in his car. Yes my system was low on refrigerant, but Gabriel failed to address and identify the cause of other issues causing my system to under perform. Gabriel also confirmed he removed all of the refrigerant from my system and disabled it, which I was told is not legal. It was my refrigerant! Gabriel also labeled the units in my attic incorrectly by writing on them with his permanent marker, which caused additional confusion when I was explaining the issue to other technicians. Gabriel's incompetence and unethical behavior has left me and my children without cooling for a week. The fact that he told me about the issue and how it wouldn't be covered BEFORE he looked at my system is very suspicious. He made sure my home warranty claim would be denied and held me hostage by leaving me with no a/c only to offer me a quote for HIM to fix it. PLEASE DON'T FALL VICTIM AND BE TAKEN ADVANTAGE OF BY GABRIEL OR THIS COMPANY. If your home warranty assigns ULTRA, request another company ASAP! See the YELP reviews if you want proof. read more

This is an update to my earlier review. Today from another A/C company a tech, who knew what he was doing, fixed our problem. It took him 10 minutes and he replaced a $1 capacitor. The motor that Ultra was going to have us wait 2-4 weeks to replace is working just fine. So obviously the Tech from Ultra not only missed the problem, but caused us great inconvenience, as we sweated it out for 2 days in the August heat in Las Vegas due to him. The tech's name is Pilot. Consider yourself warned. Here is a picture of the capacitor that went bad. It is about 2X4 inches. read more

The receptionist is not personable and quite rude. The technician was very personable, professional and did the work. With that being said, they are not willing to come back out to fix an issue after a repair without charging $$$. I will never use them again, nor will I ever recommend them. read more

Wow, I am very impressed with this company. Customer service is top notch, especially Veronica in the office. Very pleasant and efficient. The technicians were reliable and patient with explaining the issue with our air conditioner. At a time when I was stressed out and wilting in this awful heat I appreciated the willingness of everyone working to resolve the issues. Would definitely recommend. read more

Had the AC service work inspected by another company. They inform for me that new part installed by Ultra had not been welded correctly which cause all the coolant to leak out and the noise. The new company repaired the bad welding job and replaced the coolant so now the AC works great. read more

Very disappointed! My home warranty assigned my work order to them, and they couldn't treat a customer worse. From the moment I called to check when they will come to inspect the issue, the staff were unhelpful. I called on a Thursday, and the lady scheduled us for Monday afternoon and had us wait for 5 days with no heater only for their technician to come and say they can't help! read more

Cannot begin to express how pleased I am with the service I got from this company, and very specifically from my service technician, Juan C. Upon the initial assessment, all were already willing to go above and beyond in working with me scheduling wise to get my repairs done. But then Juan went even FURTHER above and beyond and was actually able to get the repair done right then and there. No problems with my unit since. read more

Good people but unfortunately their hands are tied by my home warranty and couldn't do what needed to be done due to verbage in the written diagnosis of my AC unit. read more

I recommend calling another company this one doesnt have experience or just refusing to do job the 6 or 7 times came to my house couldn't figure out what wrong with central heat and air. two other companies called and within 10 minutes both told me issue and part would have to be ordered. Ultra not once out 6 or 7 times could figure out.. i guess tech that came out doesnt want do job and even made comment "i dont work for free" whatever he ment by that. Not mention hes disrespectful and loves just mad dog customers..also they hot wired my unit and bypassed a switch they replaced and didnt even do that correctly and could have caught my unit on fire if i actually tried to use my unit could killed me and my family..obviously inexperienced or did intentionally either way was not wired correctly. Do yourself a favor find another company before they kill you and family or ESA animals.. read more

Chris from ULTRA HEATING & COOLING was awesome! Extremely professional, knowledgeable and on time! I would definitely recommend!! 5-STARS!!!

I had excellent service from ULTRA. My AC died (mid July) and was diagnosed by Ultra as a failed compressor. The home warranty company approved a replacement based on the diagnosis. The warranty company designated a local source for picking up the new one. Ultra picked it up same day, was at my house at noon, by 2 pm the replacement was finished and system cooling again. I had two excellent technicians, Joseph and Roberto, who did a great job. You will be happy with ULTRA read more

I am dissatisfied and disappointed and extremely frustrated with this company! They came out Monday to fix my heater, at 4pm, Tuesday the temp started to drop and BAM no heat! It's now 61 degrees in my home after they fixed the problem. Mind you the technician was at my home less than 10 minutes (verified by camera time stamps). Honestly, they are a rip off stay away! They also say it will be another 48-72 hours to send someone out? How is that fair? You didn't fix the problem in the first place! You were paid to do a job you didn't do. I already missed 1/2 day of work waiting for their 4 hour service window, now I will need to miss another 1/2 day for their service window. Completely unacceptable! read more

ULTRA Heating, Cooling and Refrigeration - This is the temperature In my home less than 12 hours after they said the "fixed" the heater! - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

My first memory of a Vegas summer is that it was F'n hot. There's no other way to look at it, it's F'n hot, as if the sun was in our backyards. However, if you have an AC car or AC in your house, you would be okay. This past summer my AC went out, Pilot from Ultra Heating, Cooling, came over and told me all he needed to do was change out the capacitor. Loveee the honesty by him and this company. I would recommend them to everyone I know. read more

--Update-- I decided to call my own AC company, separate from the home warranty, to inspect my AC unit. When the technician arrived, I explained the situation, including what happened during the visit from Ultra's technician. Immediately after turning on the AC, the technician confirmed that the compressor was working. He then checked the freon level, which was low, and refilled it. Within 30 minutes, my AC was up and running again. This experience has shown me that Ultra's company is not trustworthy. They deliberately emptied the freon from my AC during a heat wave with temperatures reaching 112 degrees, then falsely claimed the compressor was bad to sell me a new one. This is incredibly unethical. read more

Gabriel and Carlos came to service my furnace, as the downstairs heat was not working in my home. They reconfirmed my appointment, arrived on time and were very professional. Within 15-20 minutes at the most, I had heat once again! I would highly recommend Ultra Heating and Cooling. Thank you read more

ULTRA Heating, Cooling and Refrigeration - Nice and toasty! Heat is back on - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada