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    Airbusters Heating and Cooling Service

    5.0 (1 review)

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    4 years ago

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    Allen's Air Care

    Allen's Air Care

    2.5
    (6 reviews)

    We have used Allen's Air Care Inc for several years. They are always so polite, knowledgeable and…read morehelpful. They truly go above and beyond. I cannot imagine using anyone else.

    We called Allen's Air Care (AAC) to look at our HVAC unit. We are selling our house and wanted to…read moremake sure it would pass any inspections. AAC came out and inspected the unit 3 weeks ago. We were charged $125 and were told that everything looked good. We accepted an offer on our house and passed inspection, though they only checked to see if the HVAC was working and did not send a specialist. It is now Thursday and the unit has completely stopped working. We close in 5 days, with the final walk through in 4. I called AAC about 30 minutes before they closed and explained the situation, including the clean bill of health they had given me three weeks prior. The lady who answered was nice, but said they couldn't send anyone out today. If I want, she told me, they could send someone out tomorrow, and it will be $65 plus whatever parts are needed. No mention was made about the apparently incorrect inspection we paid for. When I agreed to have them come out, I was told that they would be by "sometime tomorrow". I understand that AAC can't catch everything; no one could. But to me, a company is defined by how they handle situations like mine. The fact is they gave me a green light on my HVAC unit and charged me for it ($40 more then others I called after the fact). To make no mention of this - not even acknowledge it - is unacceptable. What exactly did I pay for? Don't you stand behind your work at all? Then, knowing my time-sensitive situation - not to mention how HOT it is today - the best you can give me is your standard price and an 8 hour window for when you'll show up? I ended up canceling my appointment and going with Parker's Heating and Cooling, who were far more helpful, talking me through some things (after hours on their own time) to look at in case I could fix it myself. At no charge. We couldn't figure it out, but you can bet I scheduled them to come, and they'll be here first thing in the morning. That's the kind of customer service that will have me calling Parker's for the rest of my life. If you're looking for the same, do yourself a favor and steer clear of Allen's Air Care.

    Air Systems Incorporated

    Air Systems Incorporated

    3.8
    (6 reviews)

    I have been using this company for several years now. I have been very happy with them till just…read morerecently when they took advantage of seniors and cost us an unnecessary $ 99.00. I called them for a repair and my husband told them it needed the gas. So they come out and tells us yes it needs gas! But get this they say we don't put the gas in anymore! They purposely withheld that information from us just so they could charge for a service call knowing fully well they couldn't perform the service needed. I have now decided to file a BBB report . I will be looking for a new service company. I had been paying $ 119.00 a year for Spring and Fall check ups. Not bad very reasonable. My husband called and was told the plan was 100 a year. Then why am I paying 119.00? I called up and to inquire about the rates and was told they do not offer the yearly maintenance plans anymore. Well how can that be if not 5 minutes before they gave my husband a quote for a 100.00. I do not like dishonest companies. I thought so highly of this company for a long time. Nothing good lasts I guess. Very disappointed. I have never heard of an AC Company not having a yearly plan. They also said we needed another capacitor at 150.00. The one they put in didn't even last 5 years, and they should last from 5-20. I had asked for a refund of the 99 dollar fake service call and was denied so therefore I did not let them put this in. We bought one from Amazon for less 20 bucks. Big mark up.

    They quickly repaired my unit, and were swift to resolve an issue that came up after the repair…read more They always call the following day to see if everything is okay.

    Airbusters Heating and Cooling Service - hvac - Updated July 2026

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