I need to add my own experience with Stan to the reviews found here. I first contacted Stan in July…read more2020 to do a dishwasher repair. He was prompt in responding by text, even if his all-caps text style is a little weird--not a big deal. I paid Stan the $99 fee to visit my house, and he informed me that the dishwasher would be more costly to repair than the unit was worth. He agreed to help find a replacement unit and install it, and the cost of that came to $603 for what was ultimately a bottom-shelf HotPoint dishwasher, which included the installation. I was just glad to have a new and functioning dishwasher, so this was all fine with me. Here is the reason for my negative review: my very new, less than a year old dishwasher keeps on leaking, and I have now had to have multiple service visits in the last six months to fix it. The service people showed me how the leaks have been due to faulty installation--first because the unit was not level when installed, and second because it was installed too close to the cabinetry which prevents the door from shutting all the way resulting in--you guessed it--a leak! So I am now in the same position as I was in last year: with a leaky dishwasher, and nearly $1,000 poorer. Thanks a lot, Stan. Maybe he provides a fine and reliable service for repair work. Maybe. But I wouldn't take the risk. There are plenty of other excellent repair services in Durham who can do the job for you. Don't go with Stan, and end up in the same position I find myself in.

Stan came out last minute to help me diagnose a leaky refrigerator right before I had to go on a…read moretrip. He was responsive, flexible, and helped me not only diagnose the issue but understand the common failure modes so I had a better handle on diagnosing issues like this in the future. He had a good attention to time / value and was even though the ultimate issue was a faulty liner that would have been too expensive vs. getting a new refrigerator (mine was already 10 years+), he helped address my immediate concerns about stopping the leak and left me with good recommendations.

Alex was so easy to schedule with and his rates for the diagnostic and repair were very fair. He…read morewas polite and professional when he came to diagnose (he tested every single part of the oven to figure out exactly what was wrong) and repair and explained fully what was happening. I appreciate his work!

Our washer stopped draining. ABC Raleigh had a technician, Alex, out within a couple of hours to…read morediagnose it; get the replacement part ordered; and installed the very next day. Great service. Would use ABC again!

Hired to replace an aging HVAC and all existing ductwork. While the price wasn't the lowest, the…read morequality of work was. The unit was not sealed properly, nor the new ducts. Water was flowing into the ducts during heavy rain. Used a flex gas line to the unit (not at all allowed by code), and never registered the warranty. All this for $7000+. When called to come back and correct the issues, I was met with excuses and ultimately Chris stopped responding. I contemplated sueing but decided to not waste my time. I had to spend more than $2000 to get everything corrected by another company.

Unfortunately, my experience with Chris changed. After he returned to my house, he promised to…read morefind a part or have one fabricated that would fix the problem. He said he'd contact us again in a week or so. After two weeks I called him. Left a message. No reply. Texted. No reply. Called again a week or so later. No reply. Texted again a few days later. No reply. Called again a couple weeks later. No reply. Since I left my first review, no contact with Chris or RTP Property Masters.

So, your stove died. No biggie, you think. It's under warranty, you think. Surely, the…read morecontracted repair dude can come out and see you sometime before hell freezes over. Noooooope. I managed to luck out and was eventually connected with Scott Gentry. Instead of coming out late next week like the previous repair guy promised, Scott came out same day. By same day I mean "5 minutes after calling to check my availability. Not only that, he was able to fix my stove lickity split. Thanks, Scott! Hopefully my other appliances don't crap out anytime soon but, if they do, I know who to call!

I don't write many glowing reviews on Yelp. But this guy was fantastic…read more We had a broken Whirlpool dishwasher that wasn't producing water. Scott warned me he might not be able to get to me for a week, but he actually showed up in 2 days. He had the part with him. Fixed it in 30 min and clearly explained and showed me what the issue was. Very fair, not expensive at all and he saved me like $700. Seriously, there are very few home-visiting repair people who seem to give a shit, like this guy does. Heartily recommend!!

Got a text today. Someone will be out tomorrow to repair my washing machine. Thanks for reaching…read moreout.

Have them come out to repair a washer that was stuck in a spin cycle, they came out and said that…read morethe washer needed to be replaced with a new gasket as it was severely clogged shortly after they replace the part and we set the washer all of the water seeped out into my place of business throughout the carpet, and it flooded my workplace when I reached out for someone to come. They did come back out that day, but I have been asking for a manager or owner to call me and have yet to receive a phone call on flood damage.! they are now saying they need an additional two more parts as they realize a new coat that was never picked up originally that I am still waiting for an owner or a manager to call me on how this could have happened . No responsibility and no apologies were made for any of the of this caused!!

Did a good job on diagnosing and repairing my LG dual oven. Abraham was fast, efficient, and…read moreaccurate.

Appliances will eventually fail and never during a holiday sale and If I can extend the life of my…read moreappliance for the fraction of a new one then I will do it. Art is my go to repairman for an honest diagnostic and repair and saves me hundreds of dollars. There is also the bonus of supporting a local businesses.