I had the company come out for fall inspection as I have for the last 6 years. He said I needed an…read moreigniter and a capacitor replaced. I let him. I was charged $509 for less than 40 minutes work. The parts were under warranty and free. I asked why so high. He said hourly rate $220 Then travel time ( they are less than 15 min away), sending parts back, and paper work I had signed a contract so let him work. Afterwards I talked to neighbors, posted on Nextdoor, and called three firms others said they had used. One was one was $350 and the other two under $300. Although regular service contract reasonable, The replacement work bill was unreasonable

Find another business, the quality of work is garbage. I had 2 qualified contractors come through…read moreafter A&E claimed the thermostat was at fault for no cold air and was going to charge us $80 for a new one. Oddly enough, it worked fine with the furnace. Luckily, the professionalism is as incompetent as the labor, so Frank blew us off for the second time with no response. That's when we called someone else and both contractors agreed that there was a leak because he fried the valve while brazing the pipe. That's not pretty either but better than the kink left in the copper pipe, titled unit and ridiculous amount of tape used. The filter drier wasn't even in the correct location. Please, save yourself the headache and money for repairs and RUN. You will regret any work done, not one aspect of the job was done correctly.

Service is great and technician is very knowledgeable and professional. I would recommend them for…read moreyour service needs.

One of the most dependable appliance repair company I have ever dealt with…read more On time, know what he (Cliff) was doing. able to diagnose the problem in minutes. Said he would have the part no later then tomorrow and called two hours later that he had the part. My dryer was up and running within minutes. I now have a Family owned and operated appliance repair that I can depend on to do the job right.

Rude, dismissive, and now ghosting us. During the repair i would ask how things were going, how…read moreit's looking, etc, and Tony would just shrug, mumble something, and walk away. After 8 hours and $2500+, Tony could not tell us what the issue was, making us look negligent to our builder when this was a clog in an unused guest bathroom. Not personable and was not considerate of our home. Complained about having a long day and upset that our tiny dogs barked at him. Left poop marks everywhere, resulting in my gf and I spending 8 hours together cleaning up after him. When we pointed out a leak in the ceiling, he literally laughed and said yup thatll happen. Not sure what precautions he took to try and minimize that, but based on his reaction, I doubt it was much. We cannot recommend this service under any circumstances based on our experience

I rarely leave negative reviews, but after spending $2,500, I feel other homeowners should know…read moreabout our experience. Our plumbing issue required over 7 hours of troubleshooting and wasn't finished until around 11:30 p.m.-midnight. At that point Tony decided to call it a night and leave. I understand it was late, but the house was left covered in sewage contamination from the work. That night, my boyfriend and I were up until 3:00 a.m. cleaning sewage residue off our walls, doorknobs, carpet, floors, and other surfaces. We had specifically asked him to be careful about touching things with contaminated gloves, but he continued working without taking precautions. The next day, we spent another three hours scrubbing our bathtub because the sewage stains would not come off without continuous scrubbing. I'll let the photos speak for themselves. The original plumbing issue was never given a definitive root cause. There was no clog and no debris found. The problem simply began working after Tony accessed the attic and moved insulation around to reach the plumbing vent. Because no clear cause was identified or documented, we've had difficulty pursuing our builder warranty claim for what appears to be a construction-related issue. During the troubleshooting process, our downstairs toilet was also broken and had to be replaced. We were told the replacement toilet and labor would be covered, but since we never received an itemized quote beforehand, I have no way of knowing whether those costs were actually removed from the final bill. When we later asked whether water leaking through our ceiling during the work was normal, the response became dismissive instead of reassuring or helpful. I submitted a very reasonable, itemized request for $500 to cover the cleanup and damaged items we paid for out of pocket. I was told I would receive a response over the weekend. After following up on Monday, I still have not received any response. Mistakes happen, and I understand that plumbing work can be unpredictable. What disappointed me was the lack of cleanup, the property damage, the communication afterward, and the lack of trying to help resolve the situation. Based on my experience, I cannot recommend this company.

Mebane Air is the HVAC contractor for my apartment management company. When my AC unit went out, I…read morecontacted my landlord, who immediately called Mebane Air to set up an appointment. A technician came to my apartment within 24 hours and determined that the part needed to be replaced. The part took two days to order, but I was able to check on the status of the order by calling Mebane Air. The woman who answered my call was very patient and helpful. The technicians who came out to install the new part were also kind and professional. I was very satisfied with the service I received from Mebane Air.

If I could give them 6 stars, I would. Everyone from the office staff, to the installation crew and…read moreeven the owner of the company were nothing but incredibly polite, timely, and professional. They did excellent work and at a fair price. Mebane Air installed a completely new HVAC system and all new duct work for us and I cannot recommend them enough. We would use them again in a heartbeat!

DO NOT RECOMMEND! James Crumpton is a con artist who tries to sound professional but only wants to…read morereceive payment in advance without doing the work. He came out and found the issue, stated the parts needed to repair and that he needed the money upfront to purchase the parts. Once he received the money, he started stalling and making up excuses as to why he hadn't gotten the part or when he'd be able to come back out. He will ask for cash or to use PayPal so he can take the money and not complete the service. He will state he's a small business owner, his truck/van is down, and a boatload of other foolery to make you think he's legit. Do not trust anything he says or hire him for any work. He will take your money and not complete the job - and the give excuses like his mom passed away and how hard it is for him. He will sound legit initially and the go ghost. He will say he's purchased the parts and will come complete the work - then not show up and continually text that he'll be there. Consumers in Burlington and Al surrounding areas should beware of this foolery. Unprofessional scam artist - do not use this clown!

First of all the service call was not $50 he charged me $ 70. Then he told me it would be one price…read moreto get the part, Then the next day when he got the part he told me it would be $60 more because the manf. required a special compositor. which was a lie because i looked at the part and it was old. With rust on it. When I asked him to put the original compositor back in, he refused. The fact is I paid way too ,much for a service that turned out to be very poor!

Felt compelled to write a review for Tobacco Road Heating & Air after the terrific experience we…read morejust had with the company. Like so many people, when summer turned to fall we switched our heat pump from cool to heat only to find it didn't want to heat. To our regret we called another company that had been used by the prior owner of our house. They came out diagnosed what they thought was the problem, replaced the part only to find it didn't work and then started in telling us we were in for steep repair costs bordering on needing to replace the system (the system is from 2013). That's when we asked our neighbors for a recommendation and they told us to call Jonathan at Tobacco Road Heating & Air. We are so, so glad we did. It was the weekend so I sent an email to the company explaining the issue and asking for an appointment. Jonathan wrote back before I could finish my morning coffee and we were set to go with an appointment that week. Our appointment window was 9-12 and Jonathan pulled into our driveway at 8:59am(!). He checked out the issue; gave us a clear explanation of his thinking; and described his plan of attack. He called to check that the warehouse had the parts we needed and was back later that afternoon to install the parts. Problem solved. Not only was Jonathan timely, diligent, and professional but he saved us a ton of money by trying to actually solve the problem and not just sell us a new system. When you move to a new area, finding the right companies to maintain and service your house systems is always a challenge. We are happy that we've found Tobacco Road Heating & Air and can cross HVAC off our list.

Jonathan fixed our HVAC after three previous technicians from two different companies either told…read moreus there was nothing wrong as we sat there sweating, or tried to charge us $2,000 to replace a valve that did not need replacing. He diagnosed the problem as too little coolant, recharged the system, and suddenly my upstairs is cooler than it has been in years. Highly recommend.

PJ tried to sell me a new water pressure tank years ago when mine was perfectly fine. Always get a…read more2nd or 3rd opinion of a reputable plumber. I hate when I hear his voice on radio ads.

It was such a relief for us to find Carolina Plumbing and Water Systems. There were 4 issues and…read moreBrian resolved them all swiftly and completely. He was helpful, smart and totally there to help us. Carolina Plumbing put in my hot water heater a few years ago and I've had zero problems with it. He serviced it for us now as replaced a flange on a toilet, fixed a leak in the kitchen water filter, changed the filters for us and repaired a pop-up assembly. I'm so grateful for this company!

OUTSTANDING, QUICK SERVICE!! A superb, highly-SKILLED, kind, and "extremely" PROFESSIONAL team. A…read more100% HONEST business -- this company has integrity in spades. Pricing is FAIR and a VALUE, and the service FANTASTIC. The owner is an exceptionally kind man who raised his sons to be like him: stand-up, honest, skilled PROFESSIONALS. They are so impressive, extremely knowledgeable in HVAC, and POLITE. You rarely find this caliber of customer service these days. The owner also models the way for his team. Everyone I have worked with at James has been EXCELLENT. The company was recommended to me a couple of years ago with a stellar reputation and it continues to exceed my expectations. I highly recommend James Heating & A/C without any hesitation. Call them for your HVAC needs. You will NOT be disappointed; you will be BLESSED. I pray that GOD blesses the owner, his sons, staff, and the business forever. Companies like this are few and far between.

Called James Heating and Air a few weeks ago when the temps were in the high 90s, on a Friday. They…read morewere here within a few hours, diagnosed the issue, solved the problem quickly and got us cool again! Price was very reasonable too!