J.P. came out within about an hour of my call on a Sunday for a very reasonable surcharge on their normal service call fee. Diagnosed the problem (compressor is shorted) promptly. Very professional. So thankful AirOne has responsive weekend service! read more

I had a commercial freezer that was not going sub zero. They sent a technician. He diagnosed it as a bad fan and motor on the evap. I asked if it was iced up. He said it needed to be replaced. I took it apart the next day. It was iced up. I cleared the ice and the fan works again. I called to ask them to come out and look at it and make a new diagnosis as it is colder but still not sub zero. They said i would have to pay again even though their diagnosis was incorrect. The customer service agent was less then helpful. If you do not mind paying for their errors, call em up! Manager followed up and refunded my money and offered to come out to make the situation right. they sincerely made a mistake and offered to follow up in the best way they could. i will give them another try in the future! read more

I was referred to AirOne through a friend as my ac was hitting 80 degrees at night when it was in the 70's outside. I had a different local ac company come out first, stayed all of 20-25 mins and left after complaining how tired he was. I spent that night with my ac still running all night (high electric bills coming I'm sure with days of this) not getting down past the mid to high 70's at best. JP at AirOne saved me. I was frustrated and worried I would have to replace so many items or he would leave like the last tech with no resolution. Instead he stayed professional, he let me just grill him on his troubleshooting and he STAYED until the job was done. He made sure my ac was cooling, it shut down when it was supposed to, and when I vented he didn't feed into but just listened as made suggestions. My ac is still cooling and shuts off and I can have my house at 75 in the afternoon without issues and at 68 at night. I would definitely refer JP to my friends! Super nice guy! read more

Vaughn stepped up during a bad time for us in 2020, providing an affordable used compressor when ours failed and other companies were quoting sky high estimates. He followed up without question over the last two years, doing the right thing when others might not have. We now have another crisis he was trying to solve but I let HIM down via a miscommunication and I am embarrassed. You can't go wrong with these folks. They might take awhile to call you back, but they are busy for good reason. When you hire them, they are excellent, knowledgeable, and trustworthy...they will do what they agreed to do. In this day and time, pretty darned rare. read more

Lance and staff are the greatest heating and A/C people I have ever dealt with. My A/C went out one day before my back surgery on a 99 degree day. They not only fixed it one day, they found some of the parts were under warranty, saving me money. They are also looking to help us convert a useless wood-burning fireplace into a gas unit. They are helpful above the norm. Amazing, knowledgeable and respectful of your home. read more

We had to completely replace our old unit in our 3 bedroom, 2 bath home. Our old 15 yr old unit was going to be too expensive to repair. Lance and his team installed a brand new Carrier unit with a single-stage compressor, variable speed fan, and a digital wi-fi thermostat. We had an issue with the fan being out of round, causing a vibration in the home but Lance's team came out within a reasonable about of time and replaced it under warranty and were very apologetic for the inconvenience. What I like about this system is that it's constantly circulating the air. I was skeptical thinking that my energy bill is going to increase. My June 2018 bill was $138.62 and my June 2019 bill was $94.49. My July 2018 bill was 148.87 and my July 2019 bill was 99.83 so I am saving money. The system is super quiet both inside of the home and outside. It doesn't make a loud sound outside when the compressor turns on. I'm very happy with my purchase. The process was very professional. He came out and did a full analysis of our space to confirm what size unit my home would need to cool it properly. I feel like I have peace of mind knowing that Lance and his company will always do me right. I recommend them. read more

I recently moved back to the Austin area after living in Seattle for the last year. Up in Seattle, it's pretty common to not have an a/c unit in one's residence. I get back to Austin, and it's stinkin' hot. No bueno. So, my 8-month pregnant wife and I moved into a condo here in Austin about a month ago, and right out of the gate, our a/c does not cool efficiently. We'd set the a/c to 75 degrees, and by 4 or 5 o' clock in the afternoon, it'd be around 87 degrees in our home. Think about it... hot house, over-heating 8-month pregnant wife -- this is a bad combo. Before contacting AirOne, we had 4 different a/c companies' technicians come over to "diagnose" and fix our system. Our property manager decided he would need a second, third, and fourth opinion on whether we should fix or replace the a/c unit. None of these technicians took the time or made the personal effort to really diagnose our system. A couple of these a/c companies sent a guy who came over and spent 5-10 minutes at the most looking at the system and making a diagnosis -- no tools were involved, just empty promises and broken dreams. Seriously. My wife and I would be told one thing, just to have another technician tell us something else. Basically, we were not in good shape. As a last effort, we called AirOne. I explained my situation and they made the exception to pay us a visit from San Marcos. Lance, the owner of the company, came over and spent time running diagnostics with actual tools and he explained the results of the tests. He checked the indoor and the outdoor unit, replenished the coolant, and made sure that we understood why the temperatures were getting so high during the day. He not only made recommendations but explained what his thought process was behind those recommendations. Needless to say, our a/c is working better than ever, and has been holding in the 70 degree range since Lance's work. All in all, I would wholeheartedly recommend AirOne for all things a/c. If only they were located in Austin! read more

I rarely write reviews. But I'm at a bar and bored and a little drunk waiting for tonights lunar eclipse. And as I reflect on the week I feel compelled to share the positive experience I had with this company. I had a minor amount of work I needed done on my newly installed AC. I live in Martindale. I looked on Yelp and found what I thought was a good choice and made an appointment. So much for reviews. I literally chased this idiot off my property. Late, didn't have a vacuum pump on his truck(!), gave me an estimate that embarrassed both of us. (Review of them to follow) Then I called AirOne. They made a same day appointment, were on time, professional, did excellent work and charged me a ridiculously low fee for what turned out to be way more than anticipated. Five Stars. Good job. I'll recommend AirOne to anyone. And I'm a picky little bitch. :-) Robert Jenkins read more

Very honest and reputable local business. The owners are involved and very straight forward. I highly recommend these knowledgeable local experts. read more

I have to tell the world about these guys. They went above and beyond for us. My husband and I bought an old house in June of 2021, by the time winter came we realized our heat was not working at all. After calling several other companies and having everyone come out to give us diagnosis and quotes we decided to call one more place. This is how we ended up using Air One AC and Heating. The initial consult was nothing like the rest, every single employee we came across was polite and knowledgeable. Every single other company told me I had to not only replace the ducting system but the actual unit needed to be replaced as well. Air One comes in and said they could fix the unit we have it did NOT need to be replaced and did the entire job for a LOT less money. I highly recommend Air One, you will not be disappointed. Thank you so much for getting my house warm again and for always being GREAT read more

Hired AirOne for an HVAC inspection during the option period prior to home purchase. Was very specific that we needed to find out whether the home's system contained any mold. AirOne inspector was reminded when he arrived that our focus was on the efficacy of the system and on whether any mold was contaminating the unit. In his report he mentioned some minor repairs but made no note concerning his verbal finding of "no mold." When asked, he said he was not allowed by his boss, Ernie, to write any opinion as to mold. Charge: $75. Several weeks after closing on the house, unable to find the cause of allergic reactions, consulted a second HVAC expert who immediately found large patches of obvious green mold contaminating the interior of the air exchanger. Had AirOne's inspector been any good, we would not have bought the house. Now in a bind, needing HVAC replacement, I called AirOne. Reviewed these facts with proprietor, Ernie who then apologized and asked, "What do you want from me?" I stated that, in light of the bad risk that was taken with his employee's professional opinion, that a home investment was made that we would have otherwise backed out of. His company's lack of diligence put us in a bad spot where we had to now spend upwards of $10K to correct the situation and hope for the best. Given this, I suggested it would be reasonable for him to assist us in remedying the situation by offering a steep discount on a new system. Ernie flatly refused to bid on any system stating that, "When a house has mold, it's like a tar baby, there's just no way to get it right. If it isn't the central unit, it's the ducts. Mold spores can get on the walls. It's endless." I questioned him again, citing his responsibility for his employee's ignorance or sloppiness which caused us to make a bad investment. Despite this, Ernie reiterated that he had no interest in trying to remedy the situation again asking, "What do you want me to do?" Ultimately, AirOne would do nothing, would not stand behind his employee's major screw-up and, in my opinion, has no business being in business. Best advice: if you need HVAC expertise in San Marcos, go anywhere else. read more

About a week ago when it was incredibly hot outside, the office air conditioning went out. I called the company that the real estate management company used. That was a disappointing move. I then called Air One. They were awesome!!!! Kollin is a true professional. He correctly diagnosed the problem and stayed late to make sure that it was properly repaired and functioning. He was knowledgeable, honest, and a true professional!! AIR ONE is blessed to have such a good employee. I certainly know who to call when I need the job done right. Thank you AIR ONE!!! read more

Came out on a weekend and the staff was awesome and prices were a lot better than we thought. Will definitely be calling them for any AC issues. read more

I highly recommend AirOne. We have have used them for big jobs and small issues and have been very happy with their work. Their response time is excellent and everyone is knowledgeable and courteous. Their charges seem very reasonable as well. AirOne is definitely our go to company for AC work. read more

Pleasant, friendly and knowledgeable office staff helped me schedule the appropriate appointment to have my HVAC accessed.

Thanks again for your services. Had y'all come out and inspect my mother's air conditioning and your technician was very professional. Thanks for the help read more