I requested an estimate for the installation of an EV charger. Unlike other electricians, AirPlus required a $185 fee in order to provide the estimate. When I pressed them on this, they said that the $185 would be deducted from the final bill *in the event that I chose them.* Of course, this would put me as a customer in an awkward position; they could give me a much higher estimate than others, and effectively strong-arm me into accepting because I've already spend $185. I've worked with many electricians and other contractors, and I have never seen this before. AirPlus may have a good reason for doing this, but it seems shady and precarious to me. For this reason alone, I decided not to work with them. If you're considering working with AirPlus, I strongly recommend getting other estimates, as well. Not only *might* you save money on the actual work, but you most assuredly *will* save money by not having to pay for an estimate upfront. read more

BUYER BEWARE. I had an annual service membership with AirPlus for years was very happy with the services they provided. I heard that this family-owned business is now part of an out of state company. Last month after the fall furnace inspection was complete, the tech mentioned that my hot water heater was more than 20 years old and that it needed to be replaced. AirPlus sent over a plumber to work up an estimate but wasn't able to confirm the unit's age. Turns out the unit was @ 10 years old (called the manufacturer and provided the serial#) and is in good working order (I flushed it 2 years ago and no sediment). Watch out...I think there has been an attitude change over there. I am changing providers. read more

I spent 2 weeks trying to get in touch with AirPlus in October to obtain an estimate for a repair- we fully intended to give AirPlus our business (as we have in the past through our HOA @ the Exchange) but after no reply, we had to go with another company. We called over 10 times over the course of 2 weeks with promises for calls back from Dana each time. To date, I have never received the estimate for the repair. Instead, I have received a bill in the mail for a $99.95 diagnostic fee, which I never signed for and do not agree with. The bill states, I find and agree all work performed by AirPlus Heating, Cooling & Electric has been completed in a satisfactory and worklike manner. I have been given the opportunity to address concerns and/or discrepancies in the work provided, and I either have no such concerns, or have found no discrepancies or they have been addressed to my satisfaction. My signature here signifies my full and final acceptance of all work performed by the contractor. I agree to all of our Terms and Conditions listed here and on the Terms and Conditions page. I will not be signing this bill because I do not agree with the above statement; As we explained to Dana, 1) the "work" aka inspection was not completed in a worklike manner, per two different reports from my tenants that the technicians were rude and dismissive to them during the inspections. They also were not made aware of what was being done to the unit, which Dana agreed should have been done. 2) I have not been given the opportunity to discuss concerns as evidenced by the lack of communication from AirPlus since October. 3) I do not agree with the work performed since no actual repairs were made; nor were we able to move forward with any repairs because I never received an estimate on the cost of the job. I was told by Dana that due to the oversight, the dismissive tone, and the lack of communication by the technicians during their initial (free) inspection through the HOA, that the diagnostic fee for the second visit would be waived. I should not be receiving this bill. Since I cannot get a call back from anyone, I am writing this review. I attempted to call the billing department on 1/8/2024 around 3:45pm, which routes to the main AirPlus number. I explained my situation to a representative. She tried to connect me to Dana, but said she was on the phone with someone else. She said she would write a message to Dana and that I would receive a call back. I am unable to get in touch with her/you, I'm writing this review. I called again on 1/9, 1/10, 1/12 and each time, a representative states that no one is available but "Dana will call you in the morning". I keep my phone on loud all day, waiting for this call. For context: Each time the valves are switched or the unit is adjusted in any way, tenants and owners should be notified. Otherwise, the resident can cause additional stress on the unit by trying to get the AC to work when the unit was switched to heat. Dana and Derrin both confirmed this standard when we spoke with them. Our management at the Exchange at Van Dorn also agreed this is problematic and leads to wear on the systems. The communication with AirPlus has not been poor, and this has led to undue stress on our tenants. I hope they can improve their communication and customer service practices in the future, starting with waiving this diagnostic fee as promised. read more

I called AirPlus and they arrived within hours to diagnose an intermittent heating problem that I've been having for quite a while. Beginning with Mark and followed up by Darren relentlessly trying to fix the problem, this company and their highly skilled technicians have been a pleasure to work with. They are downright honest, trustworthy and fair. They are not looking to take advantage of their customers but only trying to earn customer satisfaction and a good reputation. If you need heating or air conditioning services, AirPlus is the company you can trust. Sincerely, Barry read more

Mr. Robert Jenkins of AirPlus added a manual interlock switch and a power inlet box so that we can hook up a generator to our home should we need it when the power is out. After completing the installation as per code, he also checked a sub-panel located in another section of the house where he found one issue that wasn't correct which he quickly fixed as a courtesy to me. If you are in need of an electrician, I highly recommend Robert Jenkins and AirPlus. read more

My home Cummins generator works. That's all I can say good about this company. It took about a year to have it installed, albeit during/post Covid pandemic. I believe I was charged to install the transfer switch, which A+A did not do. I had it pre-delivered so my electrician could install when the house walls were still open (rebuild). Repeatedly I have been getting empty promises on delivery and call backs, refunds, etc for services not delivered at the time. Many emails and few responses to same over the years (yes, years). A few months ago I was promised the small refund for the option A+A has decided they cannot provide, paid for at initial "contract". Now that refund seems hung up in Accounting and no updates, no payment. I've tried to contact Joe A, the owner, twice. Neither he, nor "Vickie?" (the "complaint department?) seem to have email addresses at airplusair.com and nobody at the office will give me any email addresses to write. Barring amicable payment of my refund in the next week or so I will be contacting the BBB, not that A+A is BBB accredited, but hoping that will move things along. PS, guess my ISP thinks I'm in SF... nope, this service was in Fauquier, VA. read more

We live at the end of the Yellow Line in Alexandria, VA. Have used AirPlus since we contracted them to install a tankless water heater. Today they serviced our HVAC unit which wasn't blowing warm air. Michael Ford, our technician, was showed up and identified the problem. Did a great job checking all the systems and replaced the thermostat. Was very helpful in explaining what he was doing. This was great because it was a last minute scheduled appointment. read more

Beware of this company! They billed me for parts to repair my condo HVAC and I never hired them.

The technician communicated well, provided appropriate lead time and was professional at all times. The price for service was fair and reasonable. What is preventing them from that 5th star is the diagnostic fee. While it was less then a $100, it would resonate with the customers a bit more with a$40 -$50 fee. read more

AirPlus Heating, Cooling, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Lorton, Virginia

My property manager and I (owner) I spent 2 weeks trying to get in touch with AirPlus in October to obtain an estimate for a repair- we fully intended to give AirPlus our business, but after no reply, we had to go with another company. We called over 10 instances total, with no calls back. To date, I have never received the estimate. Instead, I have received a bill in the mail for a $99.95 diagnostic fee, which I never signed for and do not agree with. The bill states, I find and agree all work performed by AirPlus Heating, Cooling & Electric has been completed in a satisfactory and worklike manner. I have been given the opportunity to address concerns and/or discrepancies in the work provided, and I either have no such concerns, or have found no discrepancies or they have been addressed to my satisfaction. My signature here signifies my full and final acceptance of all work performed by the contractor. I agree to all of our Terms and Conditions listed here and on the Terms and Conditions page". I will not be signing this bill because I do not agree with the above statement; As we explained to Dana, 1) the work was not completed in a worklike manner, per two different reports from my tenants that the technicians were rude and dismissive to them. They also were not made aware of what was being done to the unit, which Dana agreed should have been done (routine inspection through our community HOA). 2) I have not been given the opportunity to discuss concerns as evidenced by the lack of communication from AirPlus in October or now in January. 3) I do not agree with the work performed since no actual repairs were made; nor were we able to move forward with any repairs because I never received an estimate on the cost of the job. I was told by Dana that due to the oversight, the dismissive tone, and the lack of communication by the technicians during their initial (free) inspection through the HOA, that the diagnostic fee for the second visit would be waived. I attempted to call the billing department on 1/8/2024 around 3:45pm, which routes to the main AirPlus number. I explained my situation to a representative. She tried to connect me to Dana, but said she was on the phone with someone else. She said she would write a message to Dana and that I would receive a call back. As of January 15th, I have not received a call from her to waive the diagnostic fee. Since I am unable to get in touch with her/you, I'm writing this review. I called again on 1/9, 1/10, 1/12 and each time, a representative states that no one is available but "Dana will call you in the morning". As of today, I have never received a call or email from Dana. Each time the valves are switched or the unit is adjusted in any way, tenants and owners should be notified. Dana and Derrin both confirmed this standard when we spoke with them. The communication with AirPlus has not been clear, and this has led to undue stress on our tenants. read more

Got my new Trane HVAC system installed today (80k BTUH Furnace & 3 Ton, 14-SEER AC). The work looks excellent, they wore masks and shoe covers, were very professional, efficient, & cleaned up well afterwards. I got a fair price on the project and extra discount for paying cash. read more

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I have used this company for a long time. when I called them they were always there to complete the job. on march 18 2022 the tech came to check the heating and cooling system problem he troubleshoot and also did diagnostics and he said the igniter need to be replaced I said ok and he replaced it; well, that didn't work and he said the inducer motor was bad, so I have to pay half so he can order I paid $590 and the rest when the job is done he ordered the motor and try to assemble it but that wasn't the problem then he was telling me it is the heat exchange. And he called someone talking about my unit then he was telling me my unit is on recall so the tech said he will be back on Monday at this point I called another vendor to take a look and they found the problem right away this is very upsetting first, they couldn't find the problem second, I have been asked for the remainder of the money $ 588 for the job they didn't even finish which I paid. I asked them why they charge me for a job they didn't even finish, their answer was since I signed I have to pay! does this look like a good relationship between vendor and customer? if they care for their customers they wouldn't do that!! read more

We've had so many issues with our older home and airplus has come to the rescue on all of the occasions. We are loyal customers and will always go back to them for our needs. read more

Adding back the stars I took away, as AirPlus followed up on my concerns and went above and beyond to make the situation right. Kudos to AirPlus's customer service manager Darren for his diligence in not only seeing through a ton of warranty work, but also taking the time to address my concerns about the way my customer service situation was handled (ref: prior review ~1 month ago). Looking forward to continuing to work with AirPlus, who has shown that it values its customers and stands behind its work. read more

I had issues at my rental property with the A/C and unfortunately, my regular AC guy was not very diligent in providing any proactive information. So I searched on Yelp for a reputable A/C company...Brad at AirPlus Heating and Cooling promptly responded, along with 2 other companies. It is often difficult to find a company you can trust, especially when you are not in town to assess the situation yourself. I am so thankful I found Brad, he was an absolute BLESSING. He listened to my issue and arranged to go by to assess the problem. When he went by to see the issue, he explained the situation and sent lots of pics and we walked through exactly what he was seeing. He was very knowledgeable and explained my options. He wanted to ensure that we were not just putting a band aid on the issue, but getting to the root of the problem. He also made it clear that this was not just about getting money, but about "doing the right thing" for his customers. Brad went above and beyond to make sure things would be resolved properly. Knowing that water damage and mold situations need to be resolved quickly, Brad ensured me it was a priority and scheduled for the work to get done quickly. When he examined further, he discovered there was more than one issue - and he assisted with finding other contractors to fix those items and took care of coordinating with them. He was also mindful of additional costs I would incur if the work schedule was prolonged, and he made sure things were tightly coordinated so my tenant would not have to be displaced any longer than necessary. Ultimately the repairs ended up costing me quite a bit more than expected, but I know they advised me properly and I did the right thing. My tenant has already told me that the fixes have made a world of difference. In sum, Brad is awesome and I would HIGHLY recommend him and his company for anyone in need of heating and cooling services. If I have any future HVAC issues, Brad will most definitely be the person I call! read more

Last-minute, I chose to use AirPlus and am extremely happy that I did so. Their response time via Yelp as well as texting, keeping me informed was outstanding. From a timing perspective, they were perfect. They notified me when my technician (Chris) was on the way WITH A PIC and Chris was there within 15-20 minutes. Once Chris arrived, he was extremely respectful, asking me pertinent questions as to what I thought the problem was. He wore a mask and donned shoe covers as he entered into my home. Once at the unit, he was very thorough, explained what he was doing and engaged with me. He didn't make me feel like I would have no idea as to what was going on. He actually spoke with me as if I knew HVAC. If only he knew....LOL! He fixed the problem, and of course told me that if there were any issues, to let them know immediately. In a world where there are many "cons" running operations like this, I would highly suggest using AirPlus to all my friends and colleagues and if given the opportunity, to request Chris! Thanks again and here's to cooler days. read more

This company is all around outstanding. I've used them four times and each time the technicians were on time, informative, knowledgeable, ultra professional, and efficient. Special shout outs to AJ and Justin for excellent service! Highly recommend! read more

Please scale back on the persistent sales approach. That's what the two stars are for. Over several years we've had needed AC units and systems, furnaces and hot water heaters installed and/or replaced by AirPlus, all to our satisfaction and cumulatively at significant expense. In my experience all technicians have been good at what they do and are very personable. I've always left glowing reviews. A recent service call for routine maintenance under a renewed service contract included a pitch for a non-essential air filtering unit that I stated I did not want, for good reason. Towards the end of the call the technician went out to his truck for some tape and carried in a box containing the filtration unit. I did not even ask the cost and repeated that I was not interested. When the technician left, an invoice for the scheduled visit AND what confusingly looked like a second bill for the air filtration unit (over $1,000) was emailed to me. On closer inspection, language was written in to indicate that this was an "estimate" for purchasing the unit. Later that day I received a voicemail message from office staff at AirPlus "reaching out" to further discuss the item I do not want. I did not return the call and got a another the call the next day for the same reason. I returned that call and expressed my disappointment with AirPlus for the hard-sell tactics. I was told the call was made because I had an open-ended ticket--again, a persistent sales approach. Train your employees to listen to your customers when they say "no", or keep hammering them afterwards and risk alienating them. I guess that's your call. read more

I don't think you want to deal with this company. I made the appointment at 8:00am today. Time range 8:00am - 12:00pm. Hours went by till we got to 4PM and no one showed up. Stay away read more

Fantastic team! Needed some faucets replaced. Owner Danielle responded quickly and cordially to my requirements. Master Plumber Brian came out and surveyed the job. He assessed the kitchen requirement was simply a handle replacement and did it immediately at no charge. The bathroom faucets were another story, requiring me to contact Newport Brass for a second shipment of parts. When they arrived, Danielle worked us into the schedule. Brian came out today and finished the job. This is a first class team from the moment we began interacting, to Brian wearing protective slippers over his boots to avoid marking up the floor, to expertly making the repairs, and finally to cleaning up afterwards. I'll be calling these pros back when next I need a plumber. Oh, and yes, the price was fair and equitable! Mike read more

Brian was our technician for resolving a plumbing issue. He was on time, diagnosed the problem quickly and gave great, sound advice. Would recommend! read more

If I could give ZERO STARS I would. Earlier this year, Matt came out to my house to review several projects I wanted an estimate for and said I would get an estimate in a few days (by weekend). After several weeks of no response, I had to call the company to inquire about the status of the estimate. The lady who answered claimed the rep who came out no longer works for them. I asked why was there no follow up with my about my estimate during these several weeks - she had no response. She then said she'd pass this on to the owner who would reach out to me. That was about two months ago. You can guess what happened - I haven't heard back from them since. There are so many other HVAC, plumbing and electrical companies out there - go try one of those more reliable and professional ones first and avoid these clowns. read more

Requested a quote and stated that my time is flexible. All that was sent back was he was booked for that time. Unreasonably short and didn't care to read the request. I wouldn't expect this company or person reading a quote request to give someone the time of day. read more

Thank you for such quick service. We have small children and I was in a panic I would need to relocate due to our AC not working. Justin was professional and great to work with (and safe following Covid precautions). He was able to fix quickly and save the day. Thank you! read more

Quick response, thorough work and a fair price. Won't hesitate to contact them again.

Updated Review The Technician Roy is very professional and have pass lots of info to there clients. Also they called us back and apologies for inconvenience was cause by them and ensure will not happen again. They mentioned that there work load was quit high for few days and they came and fix the A/C as promised yesterday. There Tech Roy actually took extra few steps to ensure other things are OK with A/C unit as well. He also check the A/C Freon and place a cap covering as it was missing. Thanks will do business again. read more

Update: I wanted to thank Joe for fixing an issue from the previous owner. Crew was on time, did the job correctly, cleaned up and were friendly. Speaks volumes on Joe's care for getting the job done right and his reputation even though this issue wasn't done by him. I highly recommend them for all your HVAC needs. read more

I found communication was very open and timely. The technician (Justin) came out twice to work on our AC unit. He was very knowledgeable and professional. I think the rates were reasonable as well. I would recommend their services. read more

Well they did come out for an estimate on replacing our AC unit and promised a quote the following day. They did not follow-up even with prompting. Can't recommend. read more

Had a HVAC system put in and having called about 7 places for quotes and Airplus was the cheapest, but there were 2 others within $500. Everyone else were thousands apart with the highest quote at $14,000... (cough sears, cough). In terms of knowledge they were probably 2nd best. I asked all 7 a series of questions and recommendations and based results on the level of detail of their responses and their understanding of temperature, humidity, and btu. Their office staff who answer the phone and provide service seems to be the dead weight in the company. some of the members are very sub par and don't seem to get the information to Joe fast enough. Technicians are very professional and deserve 5*. The 1 tech even cleaned the area around the condenser so dirt wouldn't wash up into it in the future, also suggested i use rocks to help push the water away from it. I'm still waiting for my final invoice receipt, which Joe even told the accountant people but they seemed to ignore it. I'd consider giving this a 5* review once I get my final invoice since you generally don't deal with back office people day to day. Overall I would recommend Airplus. read more

My HVAC system was making a buzzing noise, so we called this company. They got pretty good reviews, so I was hopeful. The technician who came out changed the air filter, and the noise stopped. They said that was the problem, but it was strange because I change the filter every month, and have never had that problem before. This was before the filter had been in for even a full month. The technician apparently did some basic maintenance checks, and left. Well, 2 weeks later, the noise is still happening and I've already changed the filter once in those 2 weeks since it was last changed. It's obvious the problem isn't the filter alone (we've been using the same filter type for a while, and have lived in this house for years), and I wish the technician had spent more time looking for the root cause of the issue. Now we have to spend more time and money finding a more knowledgeable HVAC company. read more

Quick to respond to appointment request. However, failed to show during the 4 hour window they set. Didn't even receive a call. Took a day off from work and rearranged family schedule to support appointment. Disappointing when people don't show basic respect for other's time. read more

I needed them to come out and figure out why my mini split unit wasn't working. One of their techs came out, asked questions, and laid hands on the unit. He had it working in five minutes. Fast, professional, and reasonably priced. I call that a win. read more

I used AirPlus to replace my HVAC system one year ago and have continued to use them since then (including for a furnace valve replacement). Initially, while there was sticker shock at the price of the HVAC replacement, AirPlus' quote was very reasonable and they even matched the lowest quote (wasn't a huge cost difference, but every penny counts) I received from another company. They were also able to come out and replace the system right away, which is HUGE when it's Summer and you have a small infant. The AirPlus guys sent a team down to do the replacement and worked fervently for a day. As an aside, I really like that all of the techs take off their shoes or wear shoe covers when they enter your house. While we have had some issues immediately after the replacement and more recently with the freon levels (potentially a leak somewhere), Joe and Chris Allen have worked with us to make sure the issue is resolved. Joe is very prompt and knowledgeable and always returns your phone calls. I appreciate that he personally picks up the calls himself on the weekends. Customer service is excellent and I do not feel that these guys are only in it for the money. Similarly, Chris Allen is very courteous and has clearly been doing this for years. He has infinite knowledge on all things HVAC and has always gone out of his way to explain the situation and the next steps. He even helped me figure out why my kid's room is always several degrees colder than the rest of the house, which is something other technicians have been scratching their head over. So far, I will highly recommend AirPlus to all my neighbors (and I have!) and will continue to use them for my heating and AC needs. read more

They are absolutely outstanding! The AC unit in my rental house broke down and I needed a replacement AC system installed as soon as possible. Not only did they provide the best estimate for the job, they were able to do the installation two days later! I was thrilled as the last several days had been in the 90s and my poor tenants were suffering. I highly recommend Danielle and her team and I will most definitely use them again. read more

Very disappointed with the manipulative and deceptive tactics deployed by the company. They took my money but will not be using them again.

Brian was our tech for our plumbing issue - Brian was: Punctual Knowledgeable Courteous He identified the leak within a few minutes, corrected the problem and was on his way. Thank you Danielle for reaching out so quickly and sending Brian our way! read more

The tech got a flat tire but called and let me know but he still made it well within the time window. He checked the pressure in the condenser and said it was less than a half pound low and there might be a slow leak. He recommended getting it filled next spring and test for the leak. The entire experience was easy and pleasant. I will have them come back out next spring to check out the potential leak and top off the refrigerant. read more

I was ready to leave Airplus after they installed whole new HVAC system at my house in 2011 and I had problems with AC Coil. I was able to get Trane involved, and working with the Allen family get the issue resolved , but not for free! Maintain service contract with Airplus and they do a great job coming out, being thorough and checking all pieces! The Allen family has made a big difference in the customer service and Jake has come out the last few visits , and is very good to work. So I am fan now! read more

Called on Friday because my AC wasn't blowing cold. Nice guy showed, looked at the system, noted compressor not running. Told me capacitor was bad, and showed me how he tested it, demonstrating it was bad. Asked him how much to replace it, and he said he would have to call back to the office and find out. So far so good. While I'm waiting, I get on Amazon.com and find that a replacement for my capacitor can be had for a total of $14 delivered. Tech comes back and says ... wait for it ... $390 to replace it. Yes, I'm a little shocked, but I need the AC to work, so OK - replace it, which he does. Then he says system is a little low of R22. $125 for the first pound. OK, sez I; do it. He puts in a pound of coolant. Then he says the high side is running too much pressure, and I should clean my condenser coil. He's happy to do it, but I said no, I'd had enough. The final straw was when he told me I had a schrader valve leaking - the same schrader valve that *he* was just using to put in the R22. He showed me the tool he would use to replace it. While he calls to the shop to find out how much to charge me to replace a simple valve core, I go to Amazon again: the tool can be bought for $39. Their price to do the job: $295. Seriously. I ushered the tech out of my house $609 poorer. ******************************************************** EDITED on 28 July 2014: Everything you read above is factual, not opinion, witnessed by two people in my home in addition to myself. On 23 July, I received a call from a Mr Kim at AirPlus. Mr Kim was very agitated, and he threatened me with legal action if I didn't take down this review. Later that day, I received a call from Martha, also at AirPlus. Martha left a message on my voicemail, which I still have, telling me that Mr Kim had instructed her to tell me that if I removed this Yelp review, he would let the matter drop, but that if I didn't, that I would be contacted by his (Mr Kim's) lawyer. Martha even suggested that instead of removing the review, I should add another review stating that everything I've posted above is a lie. Well, it's not. That's what happened. ******************************************************** EDITED on 12 DEC 2014: No contact from Mr Kim or anyone else at this company. No calls from any lawyers. **************************************************­****** EDITED on 21 APR 2015: No contact from Mr Kim or anyone else at this company. No calls from any lawyers. **************************************************­****** EDITED on 1 JUN 2018: No contact from Mr Kim or anyone else at this company. No calls from any lawyers. I'm starting to see a pattern..... read more