Quickly diagnosed the bad capacitor on my 13-year old condenser but boy were they expensive. $394 to replace a $25 35/5 capacitor! Unlike some of their competitors they wouldn't include the $159 diagnostic fee into the repair cost so I had to pay that on top of the inflated repair cost. Wouldn't even agree to a military/first responder discount. Like I said, they got the job done, but at very premium price. read more

I usually use Shreve but they were busy so I asked who they recommend as a backup and they said Arlington Heating. So I called and they came out on an already hot day and fixed my ac on the spot very quickly just before the terrible July 4th heat attack. I can't tell you how thankful I am for how quickly they solved my issue bc I had family coming in that very day and these guys got me fixed and back in the game. I still like shreve m but I won't hesitate to also call Arlington heating. read more

This company has installed an HVAC system, a boiler and hot water hearer for me over the past 25 years and their service is top notch. It's a family owned company (3 generations) They are always responsive and well trained. read more

I called for an estimate to repair HVAC ducts in the basement and kitchen... the technician was very thorough and outlined a good solution, but never followed up with an estimate... I called 2 or 3 times to make sure they had my contact info but no estimate... if they didn't want to do the work, they could have said so and saved me some time... read more

I don't ever post reviews, but these folks provided prompt professional service when we needed it most. The tech who performed the work - Jarrell was outstanding and is an asset to the company. Our issue was resolved within an hour. Jarrell was knowledgeable and polite. A real person answered the phone and even gave me a call when the tech was enroute. Five star company all the way. Highly recommend! read more

The pricing is obscene. I called them because I had some AC issues and needed someone to come and check it out. The person comes out and, granted, does diagnose the problem fairly quickly, which is that the Freon in the unit needs to be replaced. He does the job promptly and has done a good job. And then I get the bill.... For a diagnosis and to replace 3 LBS of Freon, it was $680!!!!! The Freon alone was $521, which is higher than even the highest of the high end, which, inclusive of labor, should probably be closer to $100-$120 per pound. I must admit, though, they did do a good job with respect to the work read more

Gave one star because you can't give less. We had an estimator come out to give us an estimate on replacing our heating and AC. Eleven days later, we have not seen the estimate. We figured it would be too high based on the sales talk we received, but I guess our job wasn't considered important enough to pursue. We have a small house by today's mansion standard. We were told the estimate would arrive in a few days. read more

As a homeowner and someone with 20+ years of experience in commercial real estate I have high standards. Richard is the smartest HVAC expert our family has worked with and is a kind, thoughtful craftsman who is family and dog friendly. Ask for Richard! read more

Are you kidding me? I needed a new thermostat for my heating system because the old one has been here for about 25 years. I called and explained what I needed, and the woman with whom I spoke said it would be... Nearly $650!!! Every other quote I got came in between about $125 - $200. I hired someone else and paid less than $200 including both parts and labor. I thought she was joking or misreading something so I asked "are you really telling me it's around $650 for you to install a new thermostat?" She confirmed that is the right number. I used this company years ago to service my AC system and dropped them because I thought their prices were too high. This tells me that was the right decision. So if you have a bunch of money you don't know what to do with, call Arlington Heating and Air Conditioning. read more

Richard, the tech is the reason they get 3 stars. Richard is a professional and thoughtful tech. He came out to my mother house after finishing his calls for the day to make sure she had heat and got water. A different tech had come out earlier and forgot to open the valve manualing. Richard came out and made sure it worked. Thank you, Richard, and great work. read more

We've used Arlington Heating & AC for service and maintenance for years and they've always been great -- reliable, on time, helpful, great service. Recently we needed to replace our heat pump (a major project) and got several quotes. Theirs wasn't the cheapest, but we decided to go with them because we were convinced we'd get the highest quality from them. Everything I read about installing a heat pump said the installation itself is key, and that the quality of the technicians who install it will make a big difference in how it functions for years to come. Arlington Heating & AC made a compelling case for why that was them. They installed it today and we could not be happier with the work. read more

Arlington Heating has been to our home several times--we are a contract customer so they come for routine seasonal checkups and have also been out for several repairs. They are always prompt in getting us on the schedule, professional, and they get the job done effectively the first time. One of their technicians, Richard, has come out several times including this past week to repair a Freon leak and replace a coil outside. He not only does great work and has gotten to our system inside and out... he is highly personable and provided great entertainment for our 9 month old daughter while he worked! He showed her pictures of his son, made faces through the window while he worked on our AC unit, and made her laugh. What a nice bonus on top of the quality repair job that had us back up and running quickly. Thank you! read more

Arlington Heating & Air Conditioning - Richard providing quality repair work and entertainment for our daughter at the same time. - Heating & Air Conditioning/HVAC Near Me - Arlington, Virginia

Arlington Heating and Air is class act. Our AC went out in June, and we called Arlington Heating & Air to take a look. The man who came out explained the problem and admitted that the problem would return. The only solution would be to replace the entire HVAC system. Ouch. The estimate, which was provided on the spot, included two different options and varying price points. He even acknowledged that buying a new HVAC system is not something one does on a whim and did not pressure me to make a decision. Fast forward to September. We were ready to bite the bullet. The initial quote was updated and actually came out a bit cheaper due to a current special. The financing was done in-house, and a crew came out the next day to begin the work. The work was flawless, and the guys thoroughly explained their work each step of the way. They even left our basement cleaner than it was when they began working. We will definitely use them again. read more

Kaitlyn was great at helping to get my account issues resolved. Their HVAC work is good and fast.

Edit to add: I woke up this morning to a nice email from the owner and a refund. As I mentioned in my review, they are nice people to deal with and I wouldn't hesitate to call them for my regular HVAC system. I would, however, call someone that specializes in your brands ductless unit if that needs repair. Lesson learned: look up on the manufacturer website for certified repair tech for your brand of ductless unit. We have a fairly common brand of a/c / heating ductless unit in our basement. It stopped working a few weeks ago and was flashing error codes. Our unit is 3.5 years old. I texted the owner of the company about a repair. But unfortunately, he has closed his business and recommended Arlington Heating. Arlington heating was very prompt and nice on the phone. But it should have thrown up a red flag that scheduler had to put me on hold to see who could work on the ductless units. (I even gave her the brand name.) She told me they had 2 techs that could repair ductless units. Great! We made an appointment. The tech came out. He was COVID safe and friendly. He admitted that he had never worked on this brand of ductless but could see what he could do. After an hour or so, he "thought" it was working because he reset the unit. (Meaning turned it off and then back on.) But he wasn't sure what caused the issue. We were happy that he said it was working and paid him the service fee. Two days later, we notice that the unit was still flashing the error codes and it wasn't working again. I called Arlington Heating back again to ask for my service fee back. I explained that I wanted to hire someone familiar with this brand. The person answering the phone suggested instead that their "service tech manager" would come take a look because he also has experience with the ductless units. Another appointment was made. Tech came out. He was also friendly and COVID safe. He said that he had never worked on this brand but got to work trying to figure it out. After a while, he thought it could be the sensors on the unit. He suggested ordering all 3 sensors to make sure we get the on that wasn't working. The said the office would follow up. The office called today with the price of the sensors: over $600! When I asked what would happen if it wasn't the sensor, I was told that the he was the "service tech manager." (I'm not even sure what that means.) Before dropping another $600+ on parts that "could be" the issue, we called a company listed on the ductless unit brand website for install and repairs. Within minutes, they got me to the correct person that understood these units. I was told that the most common issues with these units and they were able to look up to see my unit was still under warranty. (So if it needed sensors, it was covered!) The new tech came out a few hours later and was quickly able to diagnose that we had a Freon leak in the outdoor unit. The sensors were just fine. For the first time in a while, the unit is working again!! Bottom line: Arlington Heating are nice people. But they aren't skilled at ductless units and they should have suggested I call another company because I dropped money on them coming out. Expensive lesson learned. read more

We called yesterday and I didn't expect they to come by but they did. Richard the tech was amazing, very thorough and knowledgeable. We had let our service agreement laps for a few years but decided to re-up because of him. Good companies hire and keep good people. read more

My wayyy too old of an HVAC finally died (after 50+ years). I was looking for estimates. Called on a Monday, and couldn't get anyone to come out until Thursday. The other 4 companies I called came out the next day. The "young boy" who showed up gave me an estimated RANGE. Umm what? I wanted a 2.5 ton HVAC unit, 14-16 seer. Preferable Carrier or Rheem. However, I would entertain Trane even though I don't care for them and their history. How are you going to give me a range (and a $1000 range on top of that) when the other 4 vendors I talked to gave me an exact number? "It'll be about $xxxx, but maybe $xxxx." I was floored. He didn't even tell me what brand the unit would be. What are the specs? Other vendors asked about square footage, number of people, rooms, etc. I could have gotten that on the phone. He just said he'd go back and send me a proposal via email. Needless to say, I never got one. Total lack of concern from this man. He seemed uninterested in his work. I didn't get the proposal that day-or ever, but based on the "range," the price was a joke anyway. This company's price was 50% higher than the other 4 vendors. I'm not even comparing one brand to another different brand. Arlington Heating came in at 50% or more than EVERY brand (Carrier, Rheem, Trane and Goodman). This person was Arlington Heating's first impression. He didn't care. So I have no faith the company cares. Besides, go away with your fake numbers and "ballpark." This isn't a renovation or addition to a house where estimates can vary based on material or what they find after digging everything up. I'm buying 1 unit, and installation. Get your sh*t together Arlington Heating. You're in my house, looking at my unit, and you know exactly what inventory you have. You won't be doing any work from me in the future. If you're okay chasing down your contractor/vendor, sitting in the clouds with a price RANGE and not really sure what number it'll be, then pursue at your own risk. If they didn't care and pay attention already, imagine when they have your money and you can't do anything but wait. read more

I reached out seeking a quote for a specific service but received no reply. Not even a "sorry, we don't offer that service" reply. Nothing to recommend. read more

After moving to Arlington a few years ago, I originally contacted some of the places that advertise extremely low cost maintenance specials to service the older HVAC unit that came with our townhouse. It seemed like they all had the same process, a very minimal "inspection" and warning about the age of the unit and offering to price a replacement system. I understood the system was older, but I wanted to maintain and get the most out of it. It was a different experience with Arlington Heating & Air Conditioning. They listened, tested and fixed some minor issues to get an extra few years out of our furnace. Then when it came time to replace, they did a great job replacing our furnace and explaining the system they recommended and configuring it to work with our smart thermostat. We've since moved and converted that unit to a rental. In the new place we have had Arlington Heating & Air Conditioning come inspect the existing system. They helped identify some potential issues with install and suggested some low cost fixes to prevent long term damage. I really felt confident in Richard's explanation of the problem and proposed solution. I definitely recommend Arlington Heating & Cooling to anyone in the area who wants their HVAC work done correctly and professionally. read more

This place is such a rip off! They over charged and they do a half assed job. Do not get the "service contract "because they don't call to schedule the fall and spring check up they promise. When I called the office to find out why they said they "had too many customers to service." I despise this company. Also, their accounting sucks and a credit card payment over the phone was never recorded and I was hounded for nonpayment. Go anywhere else. read more

I have used Arlington Heating and A/C twice for complete HVAC installation, at 2 different houses. I went with them the 2nd time, as I was impressed with the first installation and system. The employees clearly know their stuff. We just had the 2nd installation a few weeks ago and everything went well. They took the time to install some extra intake vents to improve circulation and flow, and did not charge us for that. They were professional, respectful of our space, and cleaned up well. I might have been able to find a cheaper install, but I am willing to pay a little more to have it installed correctly, but true professionals. It is worth it. read more

We have used this company for many years. They take good care of us for regular maintenance as well as the occasional emergency. All of the technicians have been professional and courteous. We recently had Richard over to work an old thermostat, and he did a great job diagnosing the problem. Thanks so much! read more

Arlington Heating & Air Conditioning was great! They were personal over the phone and even had records from 15 years ago when they serviced the house for a previous owner as this was my first time calling. They were able to send a technician to the house within a couple hours to diagnose why our heater had stopped working. The technician, Richard was fantastic. He wore a mask to the door and through the entire process, put on foot coverings before entering by the house, asked if I wanted an explanation of what he was doing, and walked me through the entire process. He was able to diagnose the issue and solve it on the spot and even talked me through how I could do a temporary fix if it happened again or what exactly was needed for a longer term solution. I would absolutely have Richard back for future service and will be calling Arlington Heating and Air Conditioning for any future issues. read more

Arlington Heating was recommended by a neighbor. We found ourselves without heat last weekend. I called Monday morning and they had a technician scheduled for the next day. Richard Rivera was our furnace guru. He quickly determined what was wrong with our furnace and explained the process for getting it fixed. The part arrived and Richard arrived to install. We had heat within a few minutes! Richard also handled our seasonal service check and did a great job in explaining what he was doing and giving us helpful tips to keep our unit running properly. I highly recommend Arlington Heating. Ask for Richard! read more

We've used Arlington Heating & A/C for seasonal checks for 3 years, and used them to replace an a/c unit. Richard is doing our regular checks, and he's gone above and beyond. He managed to fix a humidifier that other techs have told us needed to be replaced (to the tune of $$$$$). He seems to really enjoy the work, and enjoy leaving a house with happy customers. The a/c replacement was seamless. We got straightforward quotes on a couple of systems. After installation, we noticed that the installers had left a bit of insulation mess in the vents, and they came right back out to fix it. highly recommend this company. read more

4 pinocchios for this bunch! I called them to have a water heater restarted and test a boiler. The technician (Cory) said that the water heater was leaking and did not want to start it because the pressure might cause it to blow up. He also said that the wiring for the boiler was wrong and it needed to be replaced along a control module and gas valve. So he leaves without doing anything and charges me $124. I get another crew from Advance Tech to come by the next day and they start the water heater and test the boiler in 20 minutes. They also told me that the water heater was rusting a bit but not leaking. The boiler was started and they said that the control module and gas valve were fine. So 4 pinocchios to these bozos and I will never recommend or call on these lying jerks! read more

Know it all rip offs. Stopped in set an appt to replace an incorrectly installed bath radiator.Duh!! incorrectly installed with improper values that 2 supply houses could not figure out. This cost me 6 months of playing dumb and lots of time & monies. Finally I decided to get an opinion from a long standing hot water heat experts... Arlington Heat and Air has a so called radiator expert and complete tool. Gladly paid the ripoff of 105 dollars to see this guy down the road and I kept the receipt. BBB should see this one! Spare yourself and call a polite company such as Chandler's Heating and Air. These guys can repair what others cannot and not go off on some lecture. After all "who is the consumer" here? Me or the guy who is gonna get paid to "fix It". Just asking? read more

I scheduled an appointment with this company and was told they would send out a service technician the next morning between 8 and 12... excellent! Or so I thought. That morning around 9:30 I received a call saying a technician was on the way. Then I received another call at 10 to tell me that technicians don't work in my condo building because they've had problems with the management company. So I just took off a day of work to accommodate this appointment and now you're telling me you don't work on this complex? Obviously you had a record of these issues if you've had problems in the past - why was I ever scheduled for an appointment if your company knew it didn't perform work here? I told the dispatcher this was unacceptable, so she called her management and said they would send another technician anyway. The guy shows up, inspects the AC unit and thermostat in my condo and says he needs access to the roof. I take him to the condo office and the management company just needs some form of identification to hand over the roof key. The guy refuses, throws a temper tantrum, and heads outside to rant on the phone with his company. Obviously you aren't going to just be handed a key without some accountability, so I'm not sure why holding a form of identification is such a big deal. Either way the guy up and leaves and now I've waited aimlessly for two technicians from this company on my day of "vacation". I call the company one last time to explain how pathetic this whole process has been. The management calls the owner who explains the technicians should not have to give up their identification to get roof access. My rebuttal - I shouldn't have to give up a whole day of vacation time to get no AC service from a company that can't figure out which buildings they will and won't work on. I'm sure my cycling friends who work Long and Foster in Arlington are going to love this story on tonight's ride. read more

Just purchased a home in Arlington where this company had installed a new AC unit approximately 1 year prior. Home inspection showed the AC was not performing at peak, so I called them, gave them the address and they said they would transfer the warranty to me (as the new owner) and came out to take a look at the unit. Turned out the A/C needed a little more juice, which they did under warranty, no charge, and a friendly welcome to the neighborhood. I also signed up for their regular service plan as the sales associate I spoke with (Allison) was incredibly helpful and friendly. Turns out she was the same wonderful Allison that sold me my last A/C unit at my previous residence (different company though). She is the bees knees and I will continue to use AHAC for all my heating and cooling needs. Thanks for a great experience! read more

Have used this company for annual maintenance for 20+ years...Curtis is our regular technician. We have a 2 zone system and have only had to replace one compressor---the system keeps on ticking even after a lot of our neighbors have had to replace everything. So, we have been pleased---have him out twice a year---he takes his time and does a thorough inspection and tune up and we don't feel nickel and dimed. read more

I've been a customer for over 5 years and have two properties under Arlington Heating and Air maintenance agreements. I have found all their representatives to be friendly, prompt, and professional. They go the extra step of ensuring you understand how your system works, set up automatic thermostats, and provide tips on how to save money (ex. Temp settings and that simple fixes you can do yourself). Consistency of quality service is hard to achieve for any company, so it's worth recognizing when you see it. I highly recommend these guys. read more

I would like to share my thoughts about Arlington Heating and Air...ALL of the technicians at Arlington Heating and Air are Absolutely AWESOME and very attentive to my needs. I had an issue and they were able to come out same day and diagnosed the problem!!! Had me up in running the following day due to some parts needed to be ordered.Great prices! Why pay less for something that won't last long when you can pay for what you need and last you A LONG TIME!!! I have the best Customer Service ever! The ladies in the office are so delightful and understanding to my needs and concerns.I would definitely recommend Arlington Heating and Air to ALL my friends and family!!!! and...... YOU SHOULD TOO!!! Definitely worth my dollar!! THANK YOU SOOO MUCH! read more

I called Arlington Heating and A/C on Tuesday and was scheduled for 10:00 am the next day, The technician, RICHARD, showed up on time and was completely equipped and prepared. He was very polite, professional, competent, knowledgeable and skilled. He diagnosed the problem quickly, and efficiently repaired the issue. I highly recommend Arlington Heating, as well as Richard, for any heating or air conditioning issue. They, as a company, are polite, skilled and efficient. I was completely satisfied with their response time, service and charge. read more

Had an issue with my house being freezing and a furnace that wouldn't turn off. Mike came out and after explaining the situation, he fixed the thermostat right away. Once inspecting the furnace he found a burnt wire and replaced that. He also recommended a replacement for the unit bc it's past it's lifespan. I feel the cost was reasonable, Mike was very thorough in explaining my system to me and he dealt with my yellow lab who clearly thought he needed an assistant. Thumbs up- i will keep using them. read more

I had a service contract with the company. Scheduled for a maintenance on my AC three weeks ago. On the morning of the appointment, I got a call telling me they had to push my appointment to the end of the month. Just that like. Canceled the last minute. In a matter-of-fact manner. This was 2 years ago. This morning I was supposed to have an appointment between 8-12 that I had booked a month ago. When I called the office at 11:20am and asked when the tech would come, Cathy said there was no appointment scheduled and kept asking to renew the contract. She then asked if I would like to have an appointment on Friday "first thing in the morning." I thought she was trying to make it up to me for messing up my appointment and said that would be great, but she said it would be between 8-12. How's that "first thing in the morning?" She just kept saying it was not her that missed booking my appointment. Whether it is her or another woman in the office, they both represent this company. It is not professional at all to tell customers about your internal training problems. It is even more unacceptable to lecture your customer, after you have messed up her appointment, "We have customers who are suffering because they don't have AC. Is your AC broken?" Excuse me? You should just apologize on behalf of your college and your company and show goodwill by making it up to your customer. It is not just one bad experience that I am writing this company off. I tried to work with them, but I am very disappointed after these two bad experiences. read more

Arlington Heating and Air Condition has been consistently excellent. Every so often, our furnace igniter gets dirty and shuts down - as it did yesterday with this first cold weather. Richard, the technician came to service our unit. He was cheerful, helpful and informative. Richard diagnosed and fixed our problem quickly and then spent time explaining some potential problems our unit might experience down the road. Our heat is back on! Great company, great technician! read more

A few years ago I needed a new hot water heater. They gave me an estimate of $2000. I called another company and they charged me $800. It has worked fine for over 5 years now. read more

OMG. Whatever you do don't use this company. I had this company replace my hot water heater. Not only did they forget to reattach my water line to my HVAC system, I got a letter from the county telling me they never did any of the inspections. I called the company and the receptionist told me it wasn't their job to get any of the inspections done. WTF. read more

Switched to them after 18+ years with another company that was doing my service contracts. Seem adequate in that department. Other areas of customer service, well, not so much. Won't install a customer purchased thermostat, unless it is a Nest, even though they don't carry the one I want from Honeywell. Found another heating and A/C company that will, for a nominal charge, and will also guarantee their installation work. As soon as my service contract expires with Arlington, I'll be moving on. In this day and age of Task Rabbit, and competition with so many other service providers, I want one stop shopping for all my heating and air conditioning needs and Arlington obviously can't provide that or doesn't want to. read more

Upon finishing our installation (we had not stuck around as we had to go to work) they called us and let us know everything. They also cleaned up everything they had moved and left it the way they found it. Also, we had a nice packet explaining our new system and everything, taped up in our utility room. Would recommend them to anyone! read more