Professional, knowledge, and efficient service. This is my second service in 2 years (thanks to I5…read morein the Tumwater-Olympia area) and this time I was quickly serviced and taken care of. I promptly got a call to schedule an appointment after my insurance submitted my claim. They had me on the calendar immediately. Drop off was easy, notification of completion was efficient and courteous, pick up was also easy and informative. The quality of customer service and work was 5/5 both times. I highly recommend using them for your glass replacements. They value you, your time, and your vehicle.

Just stopped in and they took care of my windshield right away. Two guys worked on it and they did…read morenot charge me anything. I am grateful and will recommend them for sure.

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Windshield ding- my insurance primarily works with a company with questionable reviews. I contacted…read moreBruce at Glass Works because of their glowing reviews. Bruce took as much time as I needed to explain their process and the strong likely hood that a dine sized ding could be repaired. I stopped by the next day and was in and out within 30 minutes. Professional, HONEST, kind man. My insurance required I pay the difference between what they paid and the cost of the repair. Bruce would not accept my money. Great service, good experience. And not a big franchise. So pleased.

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

We had some huge cracks in our vehicle window and called around for quotes. A-Z was not only…read moresubstantially cheaper, but they also come right to your house and do the work on site. They wound up with the wrong windshield, so they sealed off the vehicle for the night and came back with a new windshield a day later. They replaced it and it looks great! I will use A-Z for all of my car window work in the future. I won't even bother getting quotes next time. They were truly fantastic to deal with and I highly recommend them.

Called on a Thursday, got my supplied junkyard glass installed on a Friday for a great price. He…read moreinstalled the glass in my driveway saving me time and the hassle compared to a shop.

Our visit today was for rock chip repair was awesome. Such friendly staff and welcoming…read moreenvironment. Price was incredible and service was fast. The chip repair was very clean and we are very happy with it. Thank you again for the amazing service today

BLUF: Fast, efficient, reasonably priced (1/3 the cost of that national chain), and they went above…read moreand beyond. I went to Valueglass because the big national chain said they couldn't get the OEM glass because it was out of stock nation wide & that i should go with their brand because it was cheaper. After going through my insurance, valueglass called me within hours and said they could get the (OEM) glass from the dealer in 3 days (the chain waited a week before canceling my appt). i made my appointment , showed up 20 minutes early and they got me inn right away. I had a RFID tag that they were able transfer (unlike the other guys - are you seeing a theme here??). When i signed the bill, it was 1/3 the price from that national chain. Truth be told, this is my second windshield this summer. the other was replaced by that national chain in june. in comparing the two experiences . ValueGlass gets 10 stars. Unfortunately, i'm sure i'll be back, cause they are now my glass guys!!

For years I didn't even know they were just down the hill from me. I've been going to Speedy Glass,…read moreSafelite or Novus all this time. I had Lucky Dog fill in a window ding. They were very professional, great communication, quick, and did a superb job! Done in 30 minutes. I highly recommend these guys for auto glass repair or replacement.

Two things ultimately lead me to a negative review, and I assure you, both are avoidable. 1) Did I…read moreget what I paid for. 2) Did the business make the situation right after the problem was brought to their attention. In this matter, the transaction should have been simple, I needed my windshield replaced. That means, I come in, you replace the windshield correctly and hopefully, I don't see you for a long while. None of that happened. Things did not start off well, but I will blame my insurance agent for 90% of the issue. I told them where I wanted to take my care, but they continued to push Safelite. They scheduled my service with Safelite and told me that the business I chose could have the claim transferred. When I came to Lucky Dog, they called the 3rd party State Farm uses and their computers were down and they advised they planned to be back online in less than 90 minutes. That meant Lucky Dog wasn't going to start service for 90 minutes despite me having an appointment. Not wanting to wait, I suggested they verify coverage with my agent despite already showing them my insurance card that denoted a $0 deductible. I felt challenged, like I wasn't being honest and what bothered me most is they told me service would take up to 3 hours. So why not start service and if there is any issue with payment, we work it out in the end. They refused to do so, so my service was delayed about an hour. Ok, not my business and I felt if Joe was being that thorough on payment, his people would be that thorough on installation. Service was complete and I left. I also noted I was not offered either of the two items they advertised with windshield replacement. It was a $25 refund or new wiper blades. Since I Just replaced the blades, I was going to request the $25 cash, but it wasn't offered. 2 days later, the rain began that lead to record flooding. I was driving and noticed I couldn't see. It was scary and dangerous, because visibility is the foundation for safe driving. I looked down and the wipers that are automated were in the auto mode. I turned them from auto to on and they began to work. Once home, I called Lucky Dog and scheduled to come back to have the system looked at. When I arrived there the following week, I asked for Joe, the owner, he was on the east cost according to staff. I also noticed a bubble where the windshield sensor was and I pointed that out to the tech. He drove the car, confirmed the auto wipers were not working and went to work. After about 90 minutes, he told me the system had been fixed and apologized the work wasn't done correctly the first time. Again, no offer for blade replacement or cash rebate was made. In the end, the work was not done correctly the first time. A serious safety issue was the result of it and none of the offers that came with service were offered and I had to take nearly 3 hours of my personal in pursuit or having them do what they failed to do on my original appointment. Lucky Dog got full payment, but did not provide the service or support I expected. And rather than take another 2 hours to drive back and talk to Joe, I felt my time would be better served leaving a detailed review. Mistakes happen, but as I say, the measure of a business is what they do when this transpires. I am not at all impressed with Lucky Dog and how this all shook out.

Super friendly, communicative, and more affordable than other places I got quotes from. Highly…read morerecommend!

BEWARE!!! HOSTILE HUSBAND/WIFE ILLEGAL SCAM RING!!! NOT A REPUTABLE BUSINESS! WA state RCW states…read moreit's illegal to perform an unsafe & inproper windshield install as it introduces a safety hazard as it's considered part of the structural integrity of the vehicle in the event of a collision or roll over. We had them replace our windshield on our 99 Chevy Suburban 3/4/26. A rock had hit our windshield causing it to crack beyond repair, & we had told them there was a water leak by our rear view mirror. Upon picking up our car we noticed the windshield was no longer sitting flush & had nearly a 1/2 inch gap. And they left rust dust & dirt all over our dash, cd player, & gauges. They ensured us it was correct & if it leaked to bring it back as we have a lifetime warranty on the install. Within 1 hour of picking up our car it was leaking from the windshield in places it hadn't before due to the improper install. They told us to bring it back today at 10am & but we were only met with hostility. The male owner literally cussed my husband out refused to do the leak test threw our keys at my husband from across the room assaulting him, & told us to get out. My husband was calm the whole time. The female owner reluctantly stepped in & said she would do it while the male owner kept telling her not to. My husband asked if he could come back to watch her do the test & she angrily said no. So he watched her from the counter, while I watched her from parking lot as I had a direct view. She didn't even finish the leak test before she was slamming our car door into a ladder & it made us feel uncomfortable so my husband asked if he could have the keys back if she wasn't going to treat our vehicle with care. She started cussing him out telling us there's nothing wrong with their install & literally said, "if we didn't have a piece of shit car that's falling apart there wouldn't be an issue." She angrily came flying around the corner with our vehicle & got out cussing , yelling, & physically was up in my husband's face pointing fingers in his face, literally screaming at him. I walked over to try to calmly deescalate the situation & before I could even speak the male owner ran up to the door & locked us out. We had to call the police to assist & file a report. The officer even noted the gap was not appropriate. The owners REFUSED to let the officer watch the footage on their cameras, which he said people often do when they are in the wrong. They stole our money, giving us a bad install & refused to make it right, essentially voiding the lifetime guarentee they claim they have on all their work. When I booked it & asked if they guarantee their work Merle laughed & lied stating, "of course! We have a lifetime guarantee, the owner takes great pride in his work." They said everything they needed to to get our business but as soon as they had our vehicle they intentionally scammed us. They knew they did a bad install when they did the job & knew if they could say whatever they could to make us feel comfortable enough to pay & leave they wouldn't EVER have to make it right. We've already been told just based off of photos by 2 other local windshield repair businesses that their install is not only improper but an illegal install job requiring another windshield to be installed. We already scheduled an appointment to have their install inspected for documentation so we can file a complaint with the attorney general & a civil suit to get our money back since they refused to correct their improper install. DO NOT GIVE THESE THIEVES YOUR BUSINESS OR YOU RISK BEING SCAMMED AS WELL! Read the other reviews, ANYTIME they do something wrong the owners refuse to make it right, ripping people off seems to be his MO. We should have gone to LUCKY DOG in Kent, we hear they are the BEST, but this place was closer. BAD DECISION on our part.