DO NOT GO HERE FOR SERVICE. EVER. They will absolutely take advantage of you if you are not knowledgeable about cars. $300 for a battery that they drained. $250 for a tire. And that's before labor. Absolutely shameful read more

I leased my Sorrento from Air Port Kia, then purchased it after lease, and spent more money to extend the lease. No complaints here. It's the service department that has failed miserably. I made an appointment weeks in advance, brought the car in first thing in the morning (as they suggested) ;called in the afternoon and was told they hadn't looked at it yet. They knew it was my only vehicle, and there weren't any rentals available. Fran W read more

We love Manny the service department manager and sorry we wont be doing business with Airport Kia. HE is one of the reason we loved Airport KIA. Manny thanks for your help over the years. You see, early in February we inquired to sales person we were interested in the Niro EV. Since KIA just came out we were wondering if one would be available by the time our Optima lease was up March 16. They were not familiar with the EV rollout and did not appear to go out of their way to find out. They could not tell me if the NIRO EV qualifies for the $7500 IRS tax credit. They told me to check with my accountant. That is not job of accountant before your purchase it is a tax credit given after you purchase. So we left and did our own research. Closest Niro EV was in Georgia, but after thought the charging infrastructure was not developed enough to make a long road trip to purchase. So NIRO EV was off our radar. So several weeks later we went again to test drive PHEV NIro. They tried real hard to make the sale but we were not sold on the NIRO period. All along, we received no follow up from Airport KIa as to our desire to purchase after we left. There was a hot lead sitting right before them and there was no follow up. They knew the lease was up on March 15 So we went on a road trip to find a Hybrid Sonata or Optima. We contacted True Car to help (that is another story). However when Airport Kia saw our inquiry they apparently called right away and supposedly left an voicemail. We found out about their communication attempt when we drove up to dealership in brand new Hyundai Sonato Hybrid to return the lease on the KIA Optima. We showed the sales manager that there was no voicemail indicating on the phone number they supposedly called and that they followed up They were quick to let me hear the voicemail in their recording. To the managers dismay there were no calls from their number or voicemail on our phone and we showed them as such. Sale lost.......Happy Hyundai Owner Hybrid. read more

This dealership/ business is just too awful to buy another car from them. They are too busy to say 'hello can we help you?" That is rude service & it does not get better! They are waddling thru their work in a daze. read more

This store has taken advantage of my 80 old mother. Car sent in for an $80 fix then charged $1000, after damaging her car during this service wants to charge another $400 and holding her car hostage. read more

Lauren is the absolute best! She's incredibly knowledgeable, really listens to what is wanted, willing to take the time to show me whatever I wanted to see and is just an overall pleasure to work with. Best car shopping/buying experience!! read more

Unreal! I had a shady feeling from the start. I am In the market for a new suv and wanted to drive a telluride and sorento. They take all my info and go to find me a truck to test and come back claiming there is not a single suv I can test drive because they are all spoken for already! Seriously? You just let a 40k sale walk out the door. I'm speechless! Betcha galleana has something I can sit in! What kind of dealership doesn't have any test drive able cars? read more

My mother, a single woman who lives alone and is in her 60s, just purchased a 2019 Hyundai Kona with 7,000 miles on it from here yesterday (05/05/2020). All was well until this morning (05/06/2020) when she got a flat tire on the front left side. Naples Kia told her she probably ran over a nail and she needed to have the car towed back to the dealership, but refused to tell her if there would be an associated cost. She instead had the car brought to a tire shop, where they discovered the flat tire was HEAVILY used, and had been patched and plugged. The tire shop said it would be safer to put the spare on the back, so as they were swapping the spare and the back left tire, they discovered that tire had also been patched and plugged, and was also entirely flat by the time my mom made it home. The dealership is now ignoring my mother in her efforts to communicate with them. She can't get through to a manager and has yet to receive an email response. Just some texts where she's told the 2 flat tires in 24 hours of owning the basically brand new car was somehow her fault, and only her problem. you would think that a car with only 7,000 miles would have tires that have about the same distance. Buyer beware, I don't recommend patronizing this place that practices in deceit and denial. read more

I agreed to terms to purchase a used car there. Since I lived out of town, they asked for a $1000. Non-refundable deposit which I provided to them. The next day after 6:00pm (Even though I had been communicating with them during the day to arrange the payment), the manager texted me (yes texted me), that another manager sold the car during the day. All I received was a "sorry", our mistake, but we won't keep your $1000. Deposit. They are not honest people. Buyer Beware! read more

Honestly, I'm so frustrated with this dealer right now. I wish I had never heard of the place. Car dealers get a bad wrap, and I never understand why. I usually have good experiences buying a car. Well, this place helps me understand why people despise car dealers. After someone ran a stop sign sending mom to the hospital we needed to replace her destroyed vehicle. You certainly don't get what you pay for at this place. Don't trust anything they post online about their vehicles. If it says "one owner" or "non-smoking" it's not true. They must have sprayed something in the vehicle before we test drove it to mask the scent. They tricked us. Two days later the vehicle smelled like an ash tray. It's so bad a bet people see a cloud of smoke above the car where ever she goes. I can't hardly stand to ride in it. Mom is 74 and this can't be good for her health or mine. When you smell something, you are breathing something in on a microscopic level. We have complained and they want us to drive 90 min, wait a minimum of 5 hours for them to work on it, and then drive 90 min back without any compensation. You know, Kias are not know for fuel efficiency (although Kia is known for lying about it and was sued). I have to take of from my work and use a tank of gas it's worth $100. I make triple that in a day, but they would rather play games. Originally I was told they would take care of it nearby, now they say "it cost too much" if we don't do it ourselves. That is not my problem. You tricked us, and should have known this would happen. Its been 6 weeks that I have been trying to get this resolved. They won't return calls unless you just call a dozen times. When you get the sales guy he says "I lost my phone". Did the sales manager and General Manager lose their phones too? I bet if I was buying a car today you'd call me back asap. Now that you have our money it's different of course. I have been told twice the General Manager would call me. This morning came and went and still no call from him like I was told. Also when purchasing the vehicle they wouldn't even fill up the gas tank. "Oh, not for used vehicles" he said. I've purchased a dozen used cars in my lifetime and never came across a place that wouldn't put gas in your car as part of the sale. Pathetic. When we got to signing the documents either the guy was on something or hadn't slept in a week and his eyes were all red and veined up. He had us leave without even getting the payment and misquoted out tag/title cost so we got another bill in the mail. I usually get a refund, not an additional bill. SOLUTION: You need to make this right. No more phone games. And we are not going to some junk yard you found on craigslist or something so you can save a buck. Have you people do do the ozone treatment. Make sure it's done right. Compensate us a $100 for gas money, travel time, waiting, and for our trouble. Trust me I still lose money on this deal. Also waive the $31.80 additional tag fee for making her upset and having to breathe all that crap for months. And lets get this over with. We shouldn't have to post 50 reviews everywhere or go to court to get what should be a simple solution. read more

Airport Kia - Our Kia Soul smells like an ashtray. We were tricked. It was not previously a smoke-free vehicle like we were told. - Auto Repair Near Me - Naples, Florida

Absolutely DO NOT go here. Never have left a yelp review but here I am. the worst and most pushy cliche car salesmen ever! I don't know what kind of training they go through but I wonder how big the gun is that the manager holds up to his and the employees heads. The experience we went through was terrible and in incredibly unprofessional. WIILL NEVER BUY HERE. If there was negative stars I'd give 'em. Terrible experience and the biggest waste of my time. Very upset. Enjoy your "lowest ever prices" SEE YOU NEVER. read more

SCAM Do not use this dealer for anything- you have been warned. Tried to buy a used car but could not get an interest rate or total fees until I put down $1000 non refundable deposit. Car ended up over $2000 more than the agreed price. read more

The High Voltage Battery Safety Plug Fuse on our Kia Optima Hybrid blew leaving us broken down on the side of the road. The good news, a notice was sent out stating that "your authorized Kia dealer will repair the cause at no cost to you under this warrantee extension". Well Naples Kia does not honor this letter, Hunter the Service manages say's they don't have a code to honor Kia's warrantee. I suggested someone with authority at Airport Kia Naples call Kia and get it straightened out. Hunter suggested that I call which I have already done, there in nothing he can do....wow. I gave them 1.5 months to make this right...enjoy your one star! read more

Oldest tricks in the book, set up appointment on car lease and they sold the car. Said they could get another car in the color and trim level but would not supply the vin number and wanted a thousand dollar deposit. We where returning lease and could not believe they could treat customers so poorly. Leased a car from Kia in Fort Myers, could not have went smoother. read more

This is the worst dealership ever. I recommend Galeana instead because they treat women like real people and with respect, unlike airport Kia. I will never step foot in airport Kia ever again. read more

I have been to Airport Kia before. The first time I was shopping for a new car. I had good credit but I had just survived getting run over by a lady texting. I was really lucky totalling my Harley. I needed a car. I needed a sign and drive. Airport Kia said $2,000 down. I couldn't do it. I told them my situation and they said there was nothing they could do. I went up to Fucillo Kia and I negotiated a sign and drive when they saw my broken jaw and no skin on my body. I am back at Airport Kia in Naples to get my transmission fluid replacement. It is $217. It is a little more here but the service department can get it done in an hour. Very professional and I understand the whole sign and drive thing. No hard feelings. read more

Airport Kia - Auto Repair Near Me - Naples, Florida

See all

Purchased a 2017 Kia Forte here last year..had no problems with the sale or price. Every one was nice including our salesman Reginald. Have had it serviced here twice since also..they have free water and snacks and coffee in the waiting area. read more

Airport Kia - Auto Repair Near Me - Naples, Florida

My mother went car shopping last week and the shady salesman @AirportKiaNaple pressured her into signing this. Now since she didn't buy a car from them, they won't give her money back...Horrible business ethics.. the manager David Copello just told her to leave and no matter what she'll never get anything back. read more

Airport Kia - Auto Repair Near Me - Naples, Florida

Though I did not end up purchasing there, Lauren made my experience stress free. I would recommend her and this dealership highly. She actually listened to what I had to say, refreshing. read more

I tried to purchase a Kia Sorento from Airport Kia but ended up purchasing a Toyota Highlander from Germain Toyota instead. Airport Kia's sales department seemed to be incapable of answering straightforward questions. I wouldn't recommend doing business with these folks unless you're the type of person who enjoys being manipulated by sales people who seem committed to making the process as complicated and confusing as possible. They won't provide answers to specific questions in writing insisting that you have to physically come into the dealership & be subjected to their drawn out in-person sales pitch. read more

Great car purchasing experience! Reginal and Leonard were fantastic and very professional through the entire process. Quick and easy. Highly recommended, Thank you all! read more

This is my exact email response to Airport KIA today after countless times over 4 months, asking them to not contact me, rather I will contact them when I am ready...word of advice, never give them your contact information unless you want to be bombarded with texts, calls and emails. I had enough. Please remove me from all correspondences. Do not send me any more text notifications. Do not call me. Do not email me. I requested no correspondences back in January. I said that I would reach out to your company when and if I was ready to make my purchase. Airport KIA is very pushy. Your salespeople try to talk you into a car, any car even if it is not what you want. They don't have patience to even offer the possibility of getting the car you specifically asked for delivered to the dealership for you. They just want to quickly sell what they have in stock. I came to your dealership looking for a very specific make and model. I was being manipulated into taking another level model because that was what they had. To say that your sales reps made a fun shopping experience into an anxiety ridden frustration is an understatement. I was also "tag teamed" by 2 reps when I decided to leave. Purchasing a new expensive car is stressful enough. When I came into the showroom excited to pick out exactly what I wanted through months of research I left frazzled, confused and actually considered staying away from the KIA brand completely. So, no I am not interested in purchasing a vehicle from your dealership like I said on the phone to Tania a few weeks ago. read more

The service is very bad, they recommend me to change the brakes for the next service, I go to the next service and they tell me that everything is fine that my car does not need anything I tell them that they had recommended me to change the brakes for this service and they reply that the inspection It was made by a mechanic who is not certified and I was surprised! that bad service that, bad inspection will be that used cars sold by airport Kia will be safe read more

Airport Kia in Naples sold me a car which has defective tires. The first two I changed on my own because they denied coverage but the Third one actually exploded while on the highway with my family, putting my family at risk of death. I called to complain and get them to fix the problem, they simply dismissed me and told me that they are not responsible and to go call khumo because it is their responsibility. I bought the car from Kia, no where in my bill of sale that is mention khumo. They are responsible for their product and should honor the guarantee of anything that comes out of their doors. I am in the process of contacting the attorney general, consumer affairs and the BBB to make sure they know what kind of business AIRPORT KIA OF NAPLES IS DOING. read more

Airport Kia - Defective tires exploded and ruined the bumper. - Auto Repair Near Me - Naples, Florida

TERRRRRRRIBLE customer service!! (Like, worse than their TV commercials.) Last year I was working just up the street when I decided to buy a new car. (At the time, I had a Kia Spectre and was looking to move into a Soul.) Of course I went to Airport Kia first, because it was 5 minutes away. The kid I dealt with (A) shot down the model and color I wanted, stating it was discontinued in 2013, then (B) tried to talk me into another vehicle, and (C) wanted to charge me interest up the wa-zoo ... It's been a while, so I don't recall exactly what angered me to the point where I reached out to the manager, but I remember he called me back and we set an appointment to meet the following day. He said he was going to take care of me personally ... only when I got there I was told, "He's off today." (WTF?!?!) Had a negative experience with Galeana Kia, too ... So, bottom line, I ended up buying from a dealer all the way up in Cape Coral. I got the exactly make and model car I wanted, in the exact color I wanted, that was a year old with 5500 miles. Practically brand, spanking new. Oh yeah, AND I got free TV ... Guess it was meant to be. Thank you Airport Kia. read more

I had a fantastic experience with salesman Daniel Brodoff. Walked in knowing pretty much what I wanted w a trade in and lease. We enjoyed easy conversation - really nice guy. Ended up going through a couple of cars and ended up with the perfect car! I'm now the proud leasor of a 2019 Kia Sportage SX - white w a beige interior. Can't say enough about how much I love that panoramic roof!! Daniel worked with me to find that right fit and went the extra mile to make this a great experience. And John in their financing department was nice and organized and presented the information well. Very pleased with the experience. read more

In September I bought a 2017 Kia Sorento here. I love my Kia and plan to keep it for a very long time, but I know when the time comes- I will go back to airport Kia to upgrade. River specifically was very helpful and made the process very easy and painless. I can't say enough good things about airport Kia. They will ALWAYS have my business. read more

I wish I could say the salesmen wasted my time. But a manager did. After being promised a feature would be on my vehicle, it wasn't there. Was told I could walk. Away but they already had my money and wasted my time .. The good? I'm finished with this dealership. And they are done with me. One and done unless new crew gets hired. Very nice if you enjoy smoke and mirrors. read more

Recently purchased two Kia sportsges from this dealer. My salesman Danny and mgr Leonard did an excellent job in trying to find the best car for the best price. When presented with an Add from an out-of-town dealer, they agreed to match it even though the price was significantly less than what they had originally offered. However, when it came to sitting down with the finance manager I found out that they like to pull surprises. The price agreed upon was was based upon final price plus tax tag and title. When he presented the final bill to me it added a $699 charge per car for dealer prep, this was never agreed to and he tried to convince me that tax tag title did not include fees After going back and forth for nearly 20 minutes he finally agreed to go to the owner and see what could be done, he came back and told me that the owner had agreed to waive the fees but that somebody "deserve to be fired"for not explaining it to me properly. He also stated the dealer was losing over $3000 on these two sales. Does hebseriously expect that I believe that a dealer will sell new cars for $3000 less than it cost him? In the end it all worked out but suggest you spell out all details in advance before you make a final yes. read more

Kia -Bait and Switch - Dealership - a disgrace to the brand ! Beware ! They Currently post sweet under $10,000 used cars on internet . All good until you alter your schedule and come in and write an offer on a low mileage SUV. Only then does this dishonest operation tell you the car is Sold ! Of course you are there and look at other cars. Very honest ?? Do not waste your time . The management of this impressive show room - should run a Pawn Shop where you expect to be treated so shamefully ! read more

Thanks for not selling us the car! After you made the offer you said you were losing money and really did not care if we bought the car or not. So we said no thanks, especially with that attitude. They must think they are the only Kia dealership in town. Second time this has happened to us at this dealership which is why we will never return. A coworker said the same thing happened to them and they ended up at Galeana also. read more

Marilyn Diaz was the consummate sales professional. She was courteous, knowledgeable and responsive. Everything one would like when purchasing an auto. read more

The salesman Danny brought us a vehicle to test drive and drove it underneath the carport so we were unable to tell there was any issues with the vehicle, after test-driving it we parked the vehicle in the Sun and I noticed that there was major problems with the paint on the vehicle and asked if the vehicle was in an accident, Danny said it was not in an accident and that it just needed to be polished and that they were going to fix the paint. Later when I called to find out when the paint was going to be fixed they acted as if they knew nothing about it and come to find out Danny put nothing in paperwork. I spoke then with Jeremy the sales manager who I would not trust for anyting due to the fact that he told me that Danny was reprimanded for not putting that in the paperwork and was given two weeks off, I just called to complain about the vehicle again and Danny told me that that was a lie and that he didn't take days off as a reprimand but that it was because of covid-19. Jeremy I later called me back to tell me that they were going to fix the paint on the top of the vehicle, keep in mind that this vehicle is a 2017 Kia Sportage with only 13,000 miles on it. We brought the vehicle back in on the day that he said that he was going to have it painted and they canceled the appointment on us and told us that they were only going to paint a small plastic visor on the back of the vehicle and leave us with the rest of the damage. I would greatly advised against doing business with such a dirty car lot and the sad thing to say is that the receptionist at the front desk advised me that they tried to not do any repairs for people and that this is normal. If I can update this review I will add pictures of the vehicle for the Public's eye as soon as I get home read more

Mike, the Service Manager was very short with me and hostile with my insurance agent. My 2014 Kia Sorento met with a rock which cracked the Panoramic Front Glass. I received a price quote for the part, which I needed to pay for up front. After making a phone call to another Kia dealership, I learned that they did not require a full payment for the part and they gave me an exact day and time that the repair would be done. Mike couldn't do any of those things for me. I asked to speak to his manager and was informed that he was the manager and there was not another person for me to speak with. They lost a $747.75 sale. I promise I will not be back. read more

I took my car in to Airport Kia to replace a battery. They charged me $160 to change the battery. I was then told I had a blown alternator fuse, just a regular fuse that you can buy at advanced auto or any other retail auto parts store, and do it yourself, and they were going to charge me $120 for that. I told them no problem, I will just go to an auto parts store and do it myself, and they told me that if I were going to do it myself, they would have to charge me $120 diagnostic fee for telling me about the problem to begin with. So I ended up paying $120 just to replace a fuse. After two days, I finally got my car back, and the radio was not working. When I asked him why the radio was functioning when I brought it in for service, and is not functioning now, they danced around and tried to tell me that the radio was not on when I pulled it, which it wasn't, because I turned it off, however it was functioning. After a few minutes of arguing back-and-forth, I finally got them to look at the radio at no charge, but they said there was nothing they could do, and tried to blame it on AAA service. I had the same kind of hassle when I bought the car there, they refused to give me a second key because they said they did not have one. From talking to other people, this place is notorious for being devious. In response to the response from airport Kia. They are lying. Straight out. My radio was working just fine and so was the fuse. It wasn't until after I got the car back that it was no longer working. I have talked to many people around town, and they have all come to the general consensus. This place is a shady business. The people I have spoken to have said that they have been lied to, deceived, and taken advantage of. Of course they don't realize it until it is too late. This is the craft of a car salesman. Advice stay away!!. Stay far away. read more

Just came back from Airport Kia dealing with the most miserable person, angry, dismissive and rude Finance Manager, Chris Freeman. My husband bought a car there several months ago, paying cash for his new vehicle. There was no trade in. At the time, the salesperson charged us for new plates and registration (we are new to the state). We were shocked when he received a ticket for $37.50 several days ago for an expired registration. Apparently, what we were charged for was a two month registration. We were not informed of this at point of sale--neither of us had heard of a two month registration. When we went to the dealership, we were brought into the office of Mr. Freeman. He was neither compassionate or helpful. He became progressively nastier as the conversation progressed and when we got up to leave, charged out after us,looming over us in a bullying fashion. It was extremely unpleasant and distressing. I felt threatened! As a former national manager of customer service for a major box retailer, I can honestly say this was the worst representative of any business I have ever encountered. Beware if you have to deal with this guy. I would NEVER go back there. PS In addition to reporting this on YELP, I called Kia's National Customer Service hotline. The woman I spoke to was most accommodating and sympathetic, but I did not anticipate any action. I was pleasantly surprised when, David, who identified himself as the General Manager of Airport Kia called me today. He was attentive and tried to be helpful, but said we were charged for a two month registration because the car was purchased in December and my husband's birthday is in February. He said the car owner has to renew registration on their birthday, and that the state tells the dealership how much to charge the customer for plates and registration. He said we should have received a notice in the mail to renew--we did not. I still don't understand this system, but suggested to him that if a customer is buying a car and THEY ARE NEW TO THE STATE OF FLORIDA, the salesperson should inform the buyer of this policy, and that they must go to motor vehicles to purchase a one or two year registration. I would like to know that reporting my experience would spare others from getting a ticket. He agreed. He declined to discuss the unacceptable behavior of his employee, other than to say he wish he could have been there to handle it, and I reiterated that I would not want to go there for service visits for my own Kia Rio for fear of running into that volatile aggressor. He told me I could call before coming in to find out this guy's day off--weird, but it works for me. We are still out the $37.50, but I am hoping that putting this out on YELP is helpful to others. read more

Just left with my third car from Airport Kia. This is my third time buying from Blake and we can't be happier with him. He's always attentive, helpful, and kind. Happy to see that Kia continues to live up to it's good reputation! read more

$699.50 undisclosed dealership fee. National average is $100 to $400. At Naples Mazda, only $199 is charged, and is fully disclosed at time of negotiation. Mazda has a better vehicle, and an honest staff. Letters to three Kia managers were unanswered. Deliberately deceitful and unapologetic. Avoid this dealership. $699.50! read more

I waited to see if anyone welcomed me but nobody acknowledged me I had to stop someone and asked them if they worked there .Horrible

Looking at starting a class action suit against Airport Kia (a multi case suit at least) if we get together we can stop there thieving of hard working people! I just bought a beautiful car from them on the outside that is / I saved and saved so I could buy a GOOD car cash and not have car payments This Lemon they sold me needs 8500 dollars in repairs 5 mons after I purchased a 10000 dollar used VW Eos conv cash and they could care less and told me basically I just got screwed plz contact my Facebook @ babsnfl@gmail.com read more