Took my 2013 Optima Hybrid in for a new tire and oil change a week ago. The service attendants were friendly and professional. I got the usual bullshit up sell crap...you need this, this should be changed, and we recommend this. You know what I'm talking about. I left the dealer and went to work. On the way I noticed an obnoxious squealing noise when I accelerated. The car ran perfectly with ZERO squeaks or squeals! I took the car back in today, a Saturday, because it was my next day off. Just how how I want to spend my day off. They had me take a test drive in my car with the service manager, Mike. As we are driving, you can hear the noise clear as day and he says it's a belt, which very well be the case. With that being said, there is absolutely no way in Hell the car and belts made no noises before the car was brought in. I do not trust Airport Kia service as far as I can throw them. Do not bring your car here for service because your car will probably need more work after you leave than what you brought it in for!! #airportkia #airportkiaservicesucks read more

From beginning until now, it has been an absolute nightmare. If i could give 0 stars I would. The sales people are incredibly rude and not helpful. I purchased a 2012 Chevy Cruze from them despite my better judgement. About two months later, the transmission went out! I went back to them and again, I was treated poorly by them. They would not help and advise me. I ended up at Chevy of Naples. I feel completely scammed. They basically fixed up the car long enough to resale and have it work for a week. These people do not value customers and do not care about helping. Take your money and run anywhere else but here!!! read more

The light went on warning me that a tire was low on air pressure on my Sorento, so I went to the dealership to have them add air and turn off the warning light. I left the car with the engine running, only one empty car was in front of me. The service person took down the car information and I went for a walk. I came back 20 minutes later and the car was not moved, the engine was running and I was told I needed to fill out a form. I went inside and the service manager told me to have a seat and it would be a while. I went to the Mercedes dealer next door and asked them to take care of this and they did it immediately. I guess that tells me alot about customer service. read more

These guys are crooks. The finance manager will try to add (aka "slam") optional products into your loan. They also illegally tie financing to Kia incentives telling you that's the only way to get the incentive - after you've already spent hours in the dealership. Avoid this dealership at all cost - unless of course you want to get ripped off. read more

Great initial negotiation and purchase experience, unfortunatelyjust by the mere fact of putting my name on the interested list for the new telluride I started receiving repeated unsolicited phone calls and emails from their salespeople. Typical unprofessional used car the new car sales persons.the most shocking thing was I continue to receive communications after I had directly asked them to take me off the list and furthermoretheir sales person or manager or whoever it was, one of them was Leo or Reggie or both of them, proceeded to argue about it and defend the fact they're sending unsolicited communications and they don't even have an opt-out Link in their email or text read more

Worst service ever! I am used to driving a big car so when we switched from our gl450 to the optima I instantly felt the downsize. As the new telluride was released, I decided that I will either trade my optima in for it or buy the telluride as a family vehicle and keep the optima as a daily driver. I asked for a test drive, after all if I was to commit to a new car I need to make sure I like it. The sales person was more interested in what my trade is worth and how much I owe on it. He also wasn't too eager to let me test drive the telluride as it's "high demand vehicle" and he doesn't want to put any miles on the cars on the lot..... ok, how else will one test drive a car?! Very rude and unprofessional. Will never buy a car at this dealership! read more

The salesmen lie, specifically Peter. They say what they can to sell the car and then cant back it up and you are left with the bill. It is unfortunate but salesmen like this give car salesmen a bad reputation. They got the sale by conning an older lady unfortunately and wont be getting anymore. read more

Wanted to buy a soul. The young kid who was forced to take me on a test drive was sarcastic/and seemed annoyed. Wouldn't let me test the more expensive version. They didn't have time for me...period. So i bought a car at Honda down the road after i left. read more

I just could not get over the service I got at airport Kia everyone was so friendly and helpful and they did my oil change in a timely manner also checked out my other concerns what a big difference is between this dealership and the one I used to use in Fort Myers Galeana Kia the service has gone downhill at Galeana Kia on my last visit so I went to airport Kia in Naples and I'm glad I did just goes to show you everything happens for a reason and thank God I did read more

I feel compelled to update my review only to include the unfortunate range of experiences I've had with airport kia's service department. While I stand by my initial review and maintain that my experience with the sales team was superb, my interactions with the service department have been consistently disappointing at best. Even with an appointment, we experienced very long wait times. The better part of many of my mornings have been spent waiting on an oil change. Once I waited around for an hour then checked in just to inquire as to the status of my vehicle, and was told they hadn't even gotten to it yet, then found out after another hour of waiting that my car was actually done and no one cared to let somebody know - so it was just sitting in the bay for over an hour. More importantly than the wait times, however, is the fact that nearly every time I went in for routine maintenance (including my first visit approximately 10 weeks after purchase), the service techs tried very hard to sell me more service and/or more parts. And I don't mean they simply suggested that perhaps I could use a new air filter/radiator flush/tire rotation/what have you, I mean that I was constantly approached and told a catastrophic story about how terribly my brakes/tires/battery/air conditioning/etc needed immediate replacing, and that if I didn't have "x" service performed right this second, then "y" horrible thing would happen. This occurred so frequently that I started taking the car in (and paying out of pocket) for a second opinion following my visit to airport kia. I did this three times with two different mechanics. All three times the other mechanic told me kia was b.s-ing me, and once I was actually taken out to my vehicle and shown the measurements on my own brake pads and saw for myself that the measurements given to me by kia were an utter falsehood. Anyways, I have since cancelled my service package and am satisfied being serviced elsewhere. So no hard feelings I guess, but overall definitely would not recommend airport kia's service department. read more

It's unfortunate to see any negative reviews regarding Airport Kia Naples and their staff. We are on our second Kia purchase from this dealership and have always had such wonderful service (enough to keep us driving 16 hrs+ from the Midwest to this dealer!). We've dealt with multiple members of their team - sales people, managers, service - and have always been impressed with the level of customer service and attention to detail. Their team outshines all of the local Kia dealerships we've dealt with back home so we will continue to give our business to Airport Kia. Highly recommended! read more

Sort the yelp reviews by newest reviews first. Nothing but 1 star reviews. I smell a rat with the glowing reviews on google! Go in with both eyes wide open and keep your hands on your wallet at all times and do not - REPEAT DO NOT SIGN ANYTHING until it's time to execute the sales contract. My wife and I went in to negotiate a deal on a Certified Preowned (CPO) Soul. Fail #1: Advertised as a CPO with Carfax stating it had been certified we were told that CPO costs an additional $450 to the advertised price. We wanted to the car so decided to pass on the CPO. We then started negotiating the price less the $450. They have a very bizarre negotiation process where they write the offer on paper and ask you to sign off on it where it is then run upstairs to "the manager" for approval (DO NOT sign this!! I swear they Altered it!). We finally agreed on a price and then decided to leave $3k and finance the balance. Fail #2: First off I am an idiot for signing it but they asked me to sign a non refundable deposit agreement with zero wiggle room. Against my better judgement I signed it and left. It was the deal I wanted and I wanted the car. I did kick myself after I left and awoke in a cold sweat thinking that i did a really bad thing by signing it. I left with a handshake deal (no sales contract, nothing with the price in writing whatsoever) and the non-refundable slip I signed - that's it. See the image I uploaded. Fail #3: The next day I called to see when I could pick up the car. I was told a price $450 higher than what was agreed upon. A misunderstanding I was told. Both my wife and I had the same misunderstanding I guess. At that point not being happy with the misunderstanding I said I no longer wanted the car. Fail # 4: The salesman then said he was switching me to the manager at which point I asked, "why so he could throw the non-refundable deposit in my face?" He was evasive to that question and it was at that point I knew that the non-refundable deposit was going to be shoved in one of my my body cavities and boy was I right!! The manager was nasty right out of the gate and basically said he has my non refundable deposit of $3k and that I could go scratch. He was aggressive and nasty and flatly refused to return my deposit saying that they have lawyers that crafted the agreement and that I would lose in court. This convo took place less than 24-hours after the deal from hell so it wasn't like I dragged it out for a week. And you need to steal my $3k, in damages because I hindered your ability to sell the car, really??? I negotiated on a Sunday at 3:00 p.m. and called Monday a 9:00 a.m.!!!! Rather than getting caught up in a legal battle or just going down to to exact some good old fashioned street justice (I value my freedom) I agreed to buy the car. Further research indicates that they took a non-refundable deposit illegally under Florida Statute 501.976(10) since they never provided and I never signed a sales contract. I may just go to the state AG with this. So there you have my buying experience. As I said,, go to yelp and sort reviews by newest first. I wish I did cuz the Google reviews are very misleading. If you still go there after reading this and yelp reviews I give you this advice: 1. Do not sign any offers while negotiating. They will Dr them like a Pennsylvania presidential mail in ballot. 2. DO NOT sign a non-refundable deposit agreement. If you do, do not be an idiot like me and give them $3k. 3. Be aware that they will try to tack on $450 to a CPO car even though this is not disclosed in their ad. #4. Do not leave without the Out the Door sales price in writing. And lastly, not mentioned in my review, they have a very high document processing fee so add $700 to the price of the car. That I knew going in but you may not. This dealer takes the term buyer beware a new level. read more

BUYER BEWARE.... I'll start by saying that Kias are good cars. Seem to last awhile, and I've read good reviews on them, both before our purchase and after. Our salesman Mr. "Lamborghini" was great. Liked him a lot. He's why they got a second star. He seemed nice, and we bought a warranty to go along with our car, used, a 2014 Kia Sedona. Here's where you need to be careful. Airport Kia will NOT guarantee that the options advertised as inclusive with the car will actually work. You need to check out EVERYTHING. In our case, intermittent wipers, not a cheap thing, because they operate on a sensor, which in our newly purchased car, DOES NOT WORK. Didn't from day one. When we brought it to their attention, right after purchase they said "bring it on in", which we did, but they said it was our problem, and while they'd happily fix it, it was on our nickel. NOT CHEAP. I get it that you're buying a car basically as is, but then don't advertise that it has a feature without disclosing that it is broken. I feel that since it was said that this was a feature of this car, that the expectation should be that it was functional. But they did, and since it wasn't raining on our purchase date, we didn't figure that our until it was too late. Shady business practice, in my opinion. It was, and still is not working. We ABSOLUTELY would NOT have purchased this car had we known advertised features didn't work. We would have told them to fix it prior to our purchase. It's like selling your car with the Bose stereo system in it and not disclosing that it was broken. Buy a Kia. They seem like decent cars for the price, but DO NOT BUY IT FROM AIRPORT KIA. Run, do not walk to any other Kia dealership in Southwest Florida and buy your Kia there. We sure wish we had. For the record, I do NOT recommend this dealership. I cannot recommend this dealership to anyone else and I will continue to let people who are thinking of buying a Kia to go elsewhere. read more

Great service!! Went to Ft. Myers and Fucillo kia and came to realize that the Kia dealership in my town (Naples) had the best deal. Santos was my salesman and he was very helpful. He showed me my options, and unlike most car salesmen, I felt pretty comfortable dealing with him. Gave us a great deal on a 2012 Kia Optima. Hands down, great service and professionalism. read more

What a terrible, terrible experience at Airport Kia. I sent an email detailing exactly what we were looking for, our trade in, and what we needed the price to be. We were told that they had a vehicle that would fit our specifications and so we came in to see it. We were pleased and ready to buy the car. When we went back the next day, we were told that they couldn't do the deal and wanted an additional $4,000. Parish, specifically, was deceitful about this all and when my husband called him out on it, he personally insulted my husband. We are shocked at our treatment and the lies that this dealership operates under. Don't bother even checking Airport Kia out. They'll trick you into believing something they can't deliver. read more

I cannot speak for what happened on the other reviews. I was treated very well by all the staff at Airport Kia. They listened to my needs, explained everything to me and answered any questions I had. For the record I have never bought a new car in my life and hate the whole car buying process. My experience today was so easy and I bought a new 2015 Optima with everything I needed and nothing else. read more

Went to checkout the stinger new kid wouldn't even let me test drive the car. Him : we gotta check out your trade! Me : ok here you go but i don't even know the car , i just want to check it out. ( brings the manager out ) Him : you're too deep in your car , we have to look at your credit first before we can put you in the car just to make sure you can afford it. Me : i don't even know the car , i just want to check it out. Him : well we don't want to put miles on our car for no reason. How much are you making a month ? Me : dude , who said I'm gonna even get the car. I was planning to check it out. I make enough money to afford it. You know what it's cool and i walked out. As I'm walking out he walks out and tells the guy to put me in any of the ones i like which i responded I'm ok and i headed to Galeana , they actually let me test drive it and i ended up purchasing the car and keeping the other one. read more

We just bought a used car at Airport Kia in Naples. I would have given 5 stars if it had not been for the finance guy (His name starts with C) who was insulting and arrogant. Luckily we were able to finish the paperwork with John who was courteous and professional. Goldony was GREAT! Very enthusiastic, great communication and just an overall decent guy. Not pushy at all. I recommend Airport Kia. read more

An otherwise positive car buying experience was completely negated because of the rude, angry, confrontational and dismissive manner of Finance Manager, Chris Freeman. I am a 40+ year resident of Collier County. I prefer to do business with local companies. I believe in supporting people who are trying to make a living. On Sunday, June 25th, we found a car we wanted and negotiated a fair deal. I had a bank draft ready to print. The interest rate Suncoast Credit Union quoted me was 2.5%. When Chris Freeman told me he might be able to get me a better interest rate, maybe .5% less, through my bank, Suncoast Credit Union, I decided to let him have a go. My husband took delivery of the car on Monday, June 26th. On Tuesday, Chris Freeman contacted my husband by phone to tell him Suncoast would offer 3% and to get another .5% off the rate, we would have to sign a document allowing Suncoast to have automatic debit set up from our Suncoast account. Since I work in Naples, I ran out on my lunch break to pick up this important document. When I got to Airport Kia, I was told I would have to wait, that there was nothing left at the reception desk for M/M Porter. (This piece of paper could have easily been faxed, signed and original delivered to the dealership. There was no mention of it on Monday when my husband took delivery and no offer to get the single sheet of paper to us any other way. It is also apparent that Chris Freeman neglected to have us sign this document with all the other paperwork at the dealership on Sunday.) I felt like "The Contract #???" that was incomplete. I was not treated with the respect a new customer deserves. Why? Becuse I became a number. A contract to push through before then end of the month... I confronted Chris Freeman about neglecting to take care of this detail for the convenience of the customer and that he had manipulated his representation in his ability to work with Suncoast Credit Union to our advantage. He then literally got red faced and raised his voice, yelling at me. He told me that he would not stand for my attitude and tone of voice and then muttered something about how this is why he hates working with Suncoast, an opinion he voiced loudly in his office on Sunday when I told him we were preapproved by them. He repeated that this was the bank's fault and then yelled again at me about having a voucher for the purchase...he repeated more than once, "Did you have a voucher when you were here?" At that point, I chose to end the exchange and walked out of the dealership. Chris Freeman has an obvious problem with anger. How can you be in "Customer Service" and treat a customer that way. I can only speculate that he treats others the same way. It was obvious to me that he sees customers as "contracts" and not people. I will never do business with Airport Kia again. I feel bad about that because I know you have great sales people and a good product. The vehicle we purchased is our 2nd Kia. We kept our first one for over 250K miles. When we are asked about Kias, we are huge fans! However, I will be relating this ridiculous experience with this off balance finance manager, Chris Freeman. I will be telling people not to even walk into Airport Kia. It's not worth the anxiety and stress. read more

Salesmen are way too pushy. I have had 3 phone calls, 3 voicemails and 3 text messages within 24 hours after leaving the dealership telling them unfortunately I could not afford the vehicle I had looked at and that I am not ready to buy. read more

I've leased two cars from Airport Kia and they have been great. The prices were competitive and the service was top notch.

I Was told by the sales manager if I can find the same car for a cheaper price to go to that dealership instead. I found the sales manager extremely rude and unreasonable considering the vehicle in question had been in 5 car accidents yes that's right 5. The salesman was nice but the sales manager was rude and unprofessional. I would have respected him more if he could have at least matched the price of the vehicle I found that was the same make, model and year with less miles on it also keep in mind the vehicle was accident free. Bottom line rude and overpriced. Make sure to run a carfax before making a purchase. read more

I just bought a 2016 Sorento from this dealership. I want to let other people become aware of their services and tactic to avoid them. First of all ask them to bring the car to a bright spot so that you can inspect them carefully. When I tested drive the car, it parks in a dark spot and I could not see all of the blemishes. They did not even clean the car before transfer it to you. I found tons of dog hair and the gas tank was almost empty. I had to bring the car back to the dealership the week after so that they can touch up some of the scratches that I missed. Judge it yourself and aware of their tactic during the financing (switch to higher interest rate). read more

Horrible experience, drove off lot on empty, back window doesn't work, extremely dishonest, open glove compartment, tampons from previous owner fall out, was told by Blake, the previous owner had the 2nd key and she was mailing it, never ever received it, then they wanted me to pay for a new one!!! Never was able to contact a manager, every time I called the call got intercepted by the same sales person who sold the car!! If you want a Kia run from this place, we will see what happens when I call Headquarters for a key... read more

I just drove a brand new leased 2018 Optima out of Airport Kia today and my experience was excellent. If I had read all the negative YELP reviews in advance I may have been scared away - glad I didn't read them! I dealt directly with the sales manager, Leonard, because I did the whole deal over the phone before coming in to pick up the car. He worked very hard to meet my desired price/payment and didn't play the typical game of bantering back and forth. I told him the vehicle I wanted, told him the monthly payment I was willing to pay and associated terms, and he called me back within 1/2 hour to explain what he could and could not do. I feel I was treated fairly and the pricing was quite aggressive. When I came in to pick up the vehicle I was handed off to a sales person, Daniel Yanich, who was efficient and professional. BTW, Airport Kia was able to beat 36 month, NO MONEY DOWN leasing deals I got for: Honda Accord LX, Honda Civic, Mazda3 Touring, and Hyundai Sonata. It seemed that Airport Kia was the only dealer that wanted to earn my business. I was shocked because I was coming off a 36 month lease on a 2015 Accord...you'd think these other guys would have been aggressive to earn my business. Kudos to Leonard and the team at Airport Kia for earning my business. read more

If I could 1/2 of a star my gosh I never seen such a cold hearted people don't take pride on what they do and talk to customers like if they the ones needing service I'm specially talking about the service department besides the guy that receives the cars outside so nice can't wait to have this chapter close in my life would never buy a Kia because of the service they have it is awful read more

All these other reviews are weird. I've bought 2 cars over the past 3-4 years from them, and they're really really nice and awesome about price. The finance lady has spent HOURS each time getting me exactly the loan I wanted. And the sales guys are cool. The service part where you bring in your car to be fixed or whatever is pretty quick and they're efficient. I've gotten complimentary tinting on all my windows with both of the cars, awesome payment plans, no money down, and always been surprised how friendly everybody was. And I think the thing about test driving is that you can't just walk in and do that. You have to be an interested buyer. They're not there to take you on joy rides. I remember once I had picked out my car and was waiting on them to draw up paperwork, they let me take the exact one I wanted out on a drive around the back roads. read more

Worst experience I've ever had at a car dealership. My girlfriend went in to purchase a fairly new, used car a few weeks ago, which would make it the second car she's bought from this place. During the whole process of buying the 2011 kia soul, we were told it was in perfect condition and that there was nothing wrong with it. Well, after three days of having it the check engine light comes on and the battery dies. We get it checked out and get told that the manufacturers battery is still in the car, and it's completely shot.... meaning we need to cough up $150 to pay for a new one including the installment. So much for a car in great condition. Never shopping there again, nor will I be recommending this place to anyone I know. read more

I really did have a great customer experience at airport kia, staff was really nice and willing to help in any way. I was moving to Florida and wanted to purchase a car to be ready for me when i arrived, but not being able to be there in person hurt me because other companies wouldn't sell unless I was there in their lot, face to face. Airport kia held a car and it was waiting for me when i arrived. Although- they have caused so much issue in my life because they were so friendly and did all the paperwork fast so that I didn't have to spend hours in their store, they put the cars owner as my co-signer ( which was my father) and put me ( the suppose to be owner) as the co - owner. This has caused so much hassel in my 'car' life- since my father lives in ohio and I just moved to WA. and i need to transfer the plates over. All the paperwork says that i am only the co-owner and that my father is the owner. When i first approached Airport Kia about this mistake they said they would not help me because I gave them a 4 out of 5 stars on their survey rating they sent out- and the reason i gave them that 4 out of 5 was because they put the car underneath the WRONG PERSON. Even thought as I was signing the papers the guy looked at me right in the face and confirmed to me that the car was 100% in my name, and my father was just there for the loan as a co- signer. To reregister the car under my ownership costs money and its just one big mess that Airport Kia has caused, and for that lie- I give you now 2 out of 5 stars! read more

It has been several years since I wrote an update for Airport Kia but felt compelled to do so as I had another great experience in purchasing a new car. The staff were friendly and I have been very happy with my purchase. I recommend their team if you are on the lookout for a vehicle. read more

Oh my God, I walked in the door to test drive a Kia Soul. The sales person asked if he could help me, I told him what I wanted and I went to give him my license so he could copy it for the drive. He said no let's sit down and I will get your name and phone number, etc. I said no, I just wanted to test drive the car. He got loud with me and aggressive and said no, well do you want to buy a car or not? I walked out and would never go there again. Too rude! Lost a sale. read more

Airport Kia is the worst car dealership that I have ever had the displeasure to deal. They are misleading and do NOT follow through with anything that will help a customer through the buying process. They did not help me with transferring insurance to the new car. I have never had a dealership not do that. It appears the less they do for a customer, the more they can spout, "Our price sells cars. ". Shame on them for being so thoughtless about customer needs. read more

We bought a used Buick Encore and where treated very well until the sale was complete. Part of the deal made was they would repaint the bumper because it had scratches and scuffs from unloading.They offered a $500 discount if I took care of it myself. We decided to let them do the work. (mistake) and pay the extra $500. The work quality was poor and it flaked off after just a few hours. When I brought it back the sales manager Elfrado basicly said it was our fault, that we scuffed it. He was rude and very curt as well as our salesperson. Bottom line, go some place else. Read the other reviews !!! These guys are real jerks once they close the deal. read more

Wish there was 1/2 star rating because a full star is definitely too much! I hope it is their price tat sells cars, because it is not their customer service. They do not know the meaning. Maybe they should have stuck to lemonade! read more

Purchased a 2016 Sportage for my daughter, vehicle has locks on the tires. One would think a key would have been provided at purchase. Well it was not, now I am in need of a key, all I hear is that it's "supposed" to be in the trunk. I've checked the entire car. No where to be found. Customer service follow up is lagging. No calls returned just ignored. Unprofessional . Would not recommend! read more

We have visited this dealership twice, as recently as yesterday, with the intention of buying a Kia. Not one person even looked at us for sales help. There were people just sitting around at desk and, basically, just looked right through us. We asked one guy for help and he said I will find someone to help you. To make matters worse, all the vehicles were locked so we could not spend time viewing cars while waiting for assistance.. After 20 minutes (no lie) we walked out. Oh well! We'll have to go see Mr." Huge"! read more

I leased a KIA Optima from Airport KIA Oct. 2015. Our son leased from them earlier that year. My sales person, George, was wonderful! I drove from Daytona to get car from them as their customer service and deal was outstanding. Just now I texted George as I had misplaced my Service Coupon book. He immediately had his Service person call me and tell what to do. I can't say enough nice things about Airport KIA! And I love my car. read more

We had a great experience with Airport Kia today. We're returning to Maine after a long road trip down to Key West. My husband became aware a couple of days ago that we needed a left wheel bearing replacement, so despite knowing nothing about any Florida dealers, he called one and made a mid-morning appointment for today. We arrived early anticipating a long wait, but Mike Van Antwerp, the service director, took it in when he arrived, then drove us to a local restaurant so that we could have breakfast. His thoughtfulness was much appreciated. The repairs we needed, which turned out to be more extensive than we realized, were finished and we were back on the road in a few hours. I don't understand these negative reviews, as our whole encounter with Airport was positive. read more

VERY unsatisfied primarily due to the salesman's seemingly dishonest sales approach. Went to airport Kia because a fair price for the car I wanted had been negotiated online. Once there, I test drove the car and decided that this was the car for me. The salesman, Peter, then drew up the paperwork and showed me a price that was more than originally discussed online. I showed him the price that had been negotiated and he said he had to get it "approved" because it was too low. Once that was resolved and all of the papers were signed, I drove off in my new certified pre owned car. Two days later I had to return to drop off my second set of car keys for my trade in. At this time I asked where my second set of keys was for my new car seeing as they didn't give it to me at time of purchase. That is when I was informed, DAYS after purchase, that the car only came with one set of keys and that I should purchase a second set through kia if I want two sets. I let the issue go and left. But then the calls started. At least once a week, if not more, Peter would call me to "check in". I never answered or called back, so you think the calls would stop. But they didn't. Five months later I am still getting calls. I finally returned a call to again investigate the key situation after a service associate at Galeana Kia said that Airport Kia should have given me a second set since it was certified. Peter again said that I would not be given a second set and did not apologize when I said I was mostly upset given that he didn't inform me at time of purchase. The whole situation is very frustrating considering that I purchased a 2017 kia in 2017 and it was sold to me without two sets of keys or even a spare tire without informing me before the sale was completed. I honestly don't know if it's required, but it's certainly poor business ethics to not tell someone at point of sale. VERY disappointed that someone felt it appropriate to take advantage of me simply because this was my first time buying a car and I didn't know all of the questions to ask. read more

I cannot speak about the sales department, which I see some negative reviews. However their service department is first class. If I buy another Kia it would be because of Manny and the entire service department. read more