My heat unit was having issues during the snow storm keeping up. I called to get it serviced and…read morethey had the repair guy here the same day. Rasheed was so knowledgeable, quick and polite. He had the part readily available and fixed it quickly. Such a great employee that you have working for you!!

Always so friendly and responsive. They've cared for our heating/cooling for many years and do a…read moregreat job.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

Just wanted to touch base to sing the praises of Bass Heating and Air of Fayetteville, NC. Their…read moretechnician, Zach Jones, came out to perform service/maintenance on our HVAC. Extremely polite and very professional. Myself, have worked in the service industry for 46 years. I would be honored to have an employee under my supervision of this caliber. Extremely polite and respectful. After service was performed, we left to go shopping. When we returned, the house was getting very warm. Calling for service, Zach returned. very conscientious of the situation, he retraced his steps. In his investigation he found in his cleaning for the system in the attic, the cleaner caused more debris to travel down the condensation drain causing a stoppage and shutting down the system. He followed up with not only additional cleaning but extracting any excessive debris and rinsing and clearing the drain line. All this at the end of the work day. Thank you Zach Jones and Bass HVAC for superb service.

A year ago they came to our rescue...twice. This time, they immediately arrived access the issue…read moregave their recommendations. Unit 21 years old best to invest in a new one vs wasting money not knowing how long it would last...I agreed. New unit I stalled today 8/21/25. It's sooo quiet. It looks Amazing too unlike the old beat up horse I had. The expenditures of owning a home. Eddie. Once again, Thank You and your team. Im a retired Marine a local barber at My Barber and I highly recommend this business.

I highly recommend this business. My experience was 10/10 from start to finish. The woman…read morescheduling was so friendly and helpful. Our tech who came to do our service was also amazing and a pleasure to deal with. He had our unit up in running in no time. I find Total systems to be honest and reasonably priced too. I would definately call them again for future service needs. Thank you again!!!

We were unlucky to be without heat prior to Thanksgiving as apparently many were. Everywhere we…read morecalled was super booked out and the one person who did come out didn't get back to us on cost for the part. Total Systems came out and diagnosed the problem, ordered the part and had it installed within the week. Sadly, it was more than just the part that was wrong and due to the age of the unit we opted to just exchange it for a new one. Not a cost you want to have prior to the holidays but they were reasonably priced for the work that needed to be done and reliable. Thankful to have heat again and a new eco friendly unit.

Amazing company, with an amazing team member in Mike…read more Early Saturday morning, like midnight, out A/C stopped working and we have a newborn, so we were freaking out. I hoped on Yelp to find an HVAC company with great reviews and after looking at a few, I decided to try Cape Fear. I called their after hours number and was immediately taken care of. The representative took my info and had Mike call me. Mike called me in less than 10 minutes and agreed to come out. He arrived about 30 minutes after we hung up, he located the problem, told us he could fix it and told us the cost. We agreed to the cost and Mike went to work. Our A/C was fixed and running in about 2 hours from the time I made the call. There was an after hours service fee and the cost of parts, but it wasn't expensive and I'm very frugal The only negative comment is that I see they offer military discounts, but we were not offered one. A little discount goes a long way. Thanks Mike, thanks Cape Fear.

I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

This is a family-owned business, with skills passed down generations. I made an appointment to have…read morethe AC and heating system replaced and they will prompt upon arrival. They got right to work, knew exactly what they needed to do get the job done, was very precise and professional. They were also very accurate as far as the length of time it would take for the installation. They also cleaned up their mess, which is a double plus. I would highly recommend them.

Service technician was here within 35 minutes of my service request. He quickly diagnosed and fixed…read morethe problem. Thank you

On August 6, 2026 our air conditioning went out. We called Sandhills heating and air conditioning…read more They sent out a technician Jesse who came in went under our house and took pictures of the problem. He explained what parts we needed and the time frame of the work required. He was very kind,informative, and professional. Jesse is a great technician.

This company is professional, quickly isolated the problem and gave me a quote for repair within…read moreminutes. The cost for the repair was much more than I expected. I was given the reason for the price and was even told to get other quotes. I'm in the process of that now and will update once completed. This company is quick, on time and professional.

Last year I went with honest air for a new HVAC unit because they were MUCH cheaper than the larger…read morename competitors in the local area. They were quick, friendly, and done great work. Fast forward to a little over a year later, I was having issues with my thermostat actually getting the system to keep the house at the set temperature. Mind you the service warranty had expired, they came out for free and determined I needed a new circuit board ($575) and came back today with the part to install it and charge me. It ended up being a low voltage issue under my house in another area instead of the board. Any company could've just fixed it and told me it was the board and still charged me. Since they already installed the board, they didn't charge me for it or the actual repair that was causing the issue. I HIGHLY recommend Honest air to anyone for their heating and air needs. This kind of service and honesty is hard to come by these days.