I have mixed feelings bout Northwest Energy Systems (NES). I used them 3 times, once to install a…read morewater heater (great experience; original review), a second time to repair a gas leak (things went terribly wrong), a third time to investigate this oily burnt foul smell in the kitchen (dissatisfied). PROS + Most of the people at NES are nice. Chris in Sales is professional and easy to work with. Dan, the own, went out of his way to make things right when my gas leak repair went REALLY bad. CONS - When I had a gas leak in the garage, this one technician misdiagnosed and replaced a gas pipe that was not leaking. A few hours after the technician left, I called them to ask to send the technician back as I was still smelling gas in the garage. The receptionist REFUSED to send him back because she did not believe I was still smelling gas. As it turned out, the technician had replaced a line that was not leaking. After spending several hours, the technician finally located where it's really leaking. Unfortunately, this is not the end of my ordeal. They put a temporary hookup so that I can at least use the water heater before they can fix the leak on a later day. Then, the temporary hookup leaked! It was after hours, but I called NES and left a message for the on-call person. I ended up having to call the Cascade Natural Gas emergency line as I did not receive a call back, and Cascade Natural Gas shut off my main gas line. Because of the misdiagnosis and the failure to respond to my after-hour request, Dan, the owner, gave me his personal cell number in case I have difficulty reaching them. - The same technician was sent to my house a couple days ago when I requested to investigate the foul smell I noticed in the kitchen. Ok, the previous time, he was reluctant to investigate the issue any further as he thought he had fixed the leak. This time as well, he was reluctant to do anything. First thing he said was "I don't know what to tell you." So, I asked him to at least check for a gas leak. 10 minutes later he left, and I received a bill for $92.40 ($85 trip charge plus tax). As I requested a service call, I did pay (the entire bill), but I expressed to the office my concerns about this technician's unwillingness to help me TWICE. I am not even calling this technician incompetent, but it's a waste of money at least if he's not willing to help his customers. The office promised me to send someone else in the future. It is my Yelp review policy not to name names to avoid "public shaming." However, if you're considering to hire NES and want to know which technician I'm talking about, please PM me. I can share the information in private. ************************************************************ If you found my review helpful, don't forget to hit "useful" and/or "cool"! It helps other Yelpers. If you liked my review, follow me on Yelp or send me a friending request. Stay safe and healthy and keep Yelping!

I have had great experiences with this company. They have been helpful and friendly. Big shout out…read moreto Mindy and Dan for doing everything so safely during the pandemic. Also very much appreciated that I actually had a scheduled time and a call alerting me to arrival.

These guys are great...James was running a bit late and texted...he and his partner left the place…read morespotless. Our chimney was fairly new, about 6 years old. James gave a good recap and said given our usage, we didn't need service for 5 more years! Who says that? Honest trades do....! Recommend!!

I have a free standing gas fireplace that i do not believe had been cleaned in a decade.. or ever!…read moreCody spent hours cleaning and servicing it. He was concerned about a large amount of carbon soot.. the next week, he brought his boss back for another visit to check out the unit for safety. They added a little more sealant. And gave me the the ALL CLEAR. Their commitment to service and safety as well as multiple trips? A M A Z I N G! I highly recommend!

We wanted what we call a hot tub and the industry calls a "spa," did a ton of reading up and…read morebrowser shopping online, and stopped in to a few brick & mortar retailers. We found what we wanted and were offered a good deal at Innovations, with the kind and knowledgeable help of Breanna, who also took time to orient us to what we'd need to do to maintain the Nordic tub we bought. We handled transport and installation ourselves since we live outside the shop's service area, but the experience overall was pretty ideal for us..

Really disappointing customer service. Submitted a form on their website for inquiry and never…read moreheard anything back. After several weeks went in person to the showroom and asked a lot of questions about an electric fireplace insert. Was told it didn't pull much power and you "just plug it in." Then when the unit arrived and we plugged it in and it didn't work we were told we needed a dedicated 15 amp circuit and that "most customers do their research before coming to us." What is the point of shopping local and having salespeople if I have to do all of my own research? Also, they NEVER mentioned that the unit was not refundable. Very expensive mistake - just buy off Amazon or try Barron where at least the customer service is good.

I had Barron install a new 96% efficient furnace and AC system. There were some positives to the…read moreexperience, but there were also several details that left me disappointed, especially considering the cost of a full HVAC installation. The installation team reconnected vents to the master and guest bedrooms and repaired a crushed return line, which I appreciated. However, I noticed the repaired return had multiple unsealed screw holes. While I can seal the visible holes myself with silicone, I have no way of knowing if there are additional leaks on top of the ductwork that I cannot see. More importantly, sealing those penetrations should have been completed as part of the installation. They actually sealed the seams where the old meets the repair. Prior to the installation, we discussed running the refrigerant lines adjacent to the existing HVAC chase. Instead, the lines were run on the opposite side of the hallway and continue through the middle of the laundry room. It's not the end of the world, and the system still functions, but it creates a much bigger challenge to conceal the lines and significantly lowers the ceiling in that area. I was also instructed to pour a concrete pad with minimum dimensions of 18" x 36", so I went above and beyond and poured a 24" x 40" pad to provide extra room. During installation, I was told the actual required dimensions were 36" x 36", which resulted in the installer placing a foam pad over the concrete pad. This could have been avoided with more accurate communication upfront. To bring the new system up to code, two vents needed to penetrate my single-membrane roof. Prior to performing the roof penetrations, Barron informed me that they were not qualified to seal the penetrations. While I appreciate the transparency, this information came only after I had already paid a 50% deposit and committed to the project. This left me responsible for finding and hiring another contractor to complete a very small roofing job. Finding someone willing to take on such a minor project has been frustrating, and two weeks later I am still waiting for the penetrations to be properly sealed. I understand that HVAC contractors may not perform specialized roofing work, but this should have been identified during the estimating process so the project could have been properly planned and coordinated before I committed to the installation. Overall, the equipment appears to be good, and there were aspects of the installation that were done well. However, the lack of communication, attention to detail, and coordination between trades turned what should have been a straightforward HVAC replacement into a frustrating experience.

Per my wife, Barron's website advertises that they can replace knob-and-tube wiring. When she…read moreasked for an estimate, she was told that they cannot do knob-and-tube wiring replacement and to contact an electrical contractor. I would think that an electrical company would be an electrical contractor. Anyway, we will never contact them for ANY electrical work.

I originally called Clean Air to check out an old scary pellet stove in a house I just purchased…read more They came out and did an inspection, free of charge, and then reasonably said "we can't fix this" (it was super old and rusty and definitely not going to be safe) - and so we discussed options. The guy worked through some different heating options with me, since I wanted to replace the old baseboard heaters. After we settled on a mini split heat pump, he stayed and took some measurements and we came up with a quote on the spot, considering the different pump sizes, brands, and layouts. They then worked with me to get the financing to make it possible. The installation for 2 outdoor units and 3 heads was done in a single day, and then another day for the electrical work to hook up. The crew was very nice and respectful of my space. Unfortunately some control wires got crossed during the installation (so the coolant was going to the wrong unit) and it took me a while to diagnose why the temps were so weird between the two units upstairs. But once I called and asked about it, they came right out and fixed the issue and it's been working great ever since!

Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

I would highly recommend. Seth did a great job on our chimney rebuild. He explained each step and…read morewhy it was done. He is very knowledgeable, does great work and his price was very reasonable

We called Seth in early Jan.2021 to fix a leaking chimney that roofers had given up on, claiming it…read morewas a masonry issue.He understood the problem over the phone but said he would not be able to fit us in until mid February. He said he would call back at that point to schedule an inspection. While we waited, rain periodically leaked through the ceiling. In the third or fourth week of Feb., not having heard from him, we called and left two messages three days apart without response. We left an email message and it's now been three days without any contact. Seth is obviously very busy, but if he can't bother to communicate and wastes your precious time better spent finding someone who's actually willing to show up, why bother in the first place?

What a great company to do business with in these strange times. From friendly Nicole in the office…read moreto professional, personable electrician Ruben. Our requested electrical work was scheduled and performed far and above our expectations at a reasonable cost. Would highly recommend Ronk Brothers, and we look forward to using this company for future projects.

Thank you Ruben! He was very professional and helpful - installed the ev charger and load…read moremanagement system for us - well done and would highly recommend them!

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

We've used CM for heat pump installations in two houses. Most recently, we purchased a heat pump in…read more2019. When it stopped heating in Winter (thankfully, we have back-up propane), CM quoted us $3,200 for a thermal expansion valve (TXV) replacement. They explicitly said that while the parts were covered under warranty, the labor was not. We got a second opinion -- and while the part failed, the second company pointed out that we had a 10 year parts and labor warranty (he was easily able to get to this info, which means CM should have, too -- especially since they sold it to me). I've now called CM several times to inform them that they need to cover the repair, but I've been ghosted. I assume this is likely because they can charge a higher rate for labor on a customer-pay job than they can be paid by the warranty company and are hoping I'll go to another company, but I have no proof of that. As far as I'm concerned, they sold me the unit and the warranty -- and they can do the repair. Once the warranty is over? I'll never deal with CM again.

I called back as they requested and got into a very, to me, strange conversation with the owner (?)…read morewho would not move forward unless I gave them my budget. I gave my best answer ($30-$50 per SF) but that was not satisfactory to them. Perhaps they have all the work they can handle or this was just not the right project for them? Would have been nice to know. Their work may be amazing but that conversation was a no go for me.

With respect to high quality landscape/hardscape design and implementation you "get what you pay…read morefor".... After a major large project for our new house, four years ago, I recently contacted Russ(the owner) and Tate from Borrowed Ground for a smaller project, and they were extremely responsive and once again, their high-quality work exceeded expectations. In this day and age when much in the construction business is purely transactional, Russ and BG staff help create a bit of Eden at a persons home with artistry and great communication skills.