I want to first thank CJ for being so awesome! I have been stressed over my snow tire situation but…read morehe was able to help me through it quick. I greatly appreciate it, CJ! I bought snow tires from Costco because Bridgestone had a sales with rebate and penny installation. 3 days after the purchase, I was not able to get my snow tires installed. In fact, Costco told me that I won't be able to bring in my car for another 3 weeks. That is ridiculous. You should try to meet your customers' needs as soon as possible. Or at least find an alternative way to show that you care. It had been snowing 3 times in the past week. My car has slipped multiple times in the snow. It was not acceptable to not have snow tires on especially after paying for them. I decided to go to Firestone since they offer the same snow tires for the same price. Only difference are the labor costs. Firestone also does price matching. Initially, they said they don't match wholesale company. But CJ somehow managed to get firestone to match what I paid for at Costco. It was maybe roughly $40 more than what I paid for Costco but that is completely okay! Firestone got my snow tires on the next day! I was able to drive safely without slipping! I felt that I was able to express my concerns. CJ made sure that my snow tires will be on as soon as possible. Overall, it is a wonderful experience. I should go to firestone for all other services since they seem like they care about their customers!

I have mixed feelings but overall not satisfied with this shop…read more Have had our vehicle serviced a few times here for alignment and oil pan (gasket?) repair. We were referred by our specialty auto place that doesn't perform alignments. Alignment went ok no problems after. The 2nd service for leaking oil pan repair. (Our specialty auto place was not available & teen son needed the car to drive back quickly to college an hour away). Brought car in. They held for a reasonable amount of time to get work done. Repair seemed to go well. With significant cost (probably typical cost). However when we returned to our specialty auto place we were told there was a complete mess left of the oil pan repair! We were advised to return the car to Firestone for a redo of the original repair! As well I had to confer directly with the manager (very accommodating) because the receptionist/shop clerk was very evasive when I initially called to request the redo!

Drove by to have air pressure double checked and received excellent client service…read more The guys didn't act like I was in their way.

It was unavoidable: my 2015 Prius needed new tires. The previous set were 6 years old and that's…read more42 years in dog years, isn't it? I was able to get a 25% discount through my insurance company on Goodyear tires and this shop was a qualified installer. When I showed up for an appointment, Jason, the manager, efficiently processed everything relating to the tires. I also asked about a brake fluid flush and fill, as well as coolant, both of which they were able to do then and there and at a price at least 30% below what the Toyota dealership had quoted. They also, upon my request, checked the brake linings as I thought that, at the ten year mark, I might need new pads but according to their mechanic, the car was still at a safe level so I can wait a while for that. I also don't drive all that much so that might also contribute to the condition of the brakes. I appreciate that they didn't try to upsell and scare me into thinking I needed to drop some 800$ on 4 brake liners. (Toyota have quoted an estimate of some $1200. No surprise there. But I think everyone knows that a dealership will be pricier than an independent shop. ) Bonus feature is that there is free tire rotation and brake check. In sum, I was sold on returning to Goodyear Auto Service and am happy to know of somewhere reliable for service that is not the Toyota service and dealership out on Auto Row on Jackson.

I came away from a $700 job believing that I had been treated fairly and that they were honest…read more The work was done right. Can't say much more than that. I'll be using them from now on.

Abbott was a lifesaver! Brian was so helpful and spot-on with his diagnosis. They were very…read moreefficient during the entire process; getting the initial done ahead of schedule and completing all of the work as promised. Abbott was honest and fair. HIGHLY RECOMMEND!

Update on the review below (original written 12/19/11): A…read morefew hours after I wrote the review below, I received a phone call from Ann Arbor Tire. The person with whom I spoke was quite apologetic for the less than stellar customer service I'd received. He stated that the person I originally spoke with should have asked me about the price I'd received. He then should have checked to see if they could match the price or come close to it. As I had already put a deposit on the tires elsewhere, I wasn't able to take him up on the offer. He had also pulled my records to check on the other complaint I mentioned in my original posting. A few days later, I quite unexpectedly received a check from them that was close to what I'd paid another shop to solve the problem. The letter that accompanied the check indicated that they'd discussed my concerns at their recent staff meeting. I'm feeling a lot better about these folks now. I'd give them a 3.5, if I could. I can't so I rounded up. 12/19/11 Disappointing -- I bought Nokian tires from here a while back. Now that it's time to get new tires again, I called them for a price quote. They're the only ones in town with these tires so, on a whim, I called a place not all that far from Ann Arbor. Same tires, same installation, same guarantees, etc. for $104 less. Amazingly, when I mentioned that I'd gotten a much better price quote elsewhere, Ann Arbor Tire didn't ask the price or offer to come down at all. I'd been seriously unhappy with the work ArborMotion did on my car a few years back; landed up taking it elsewhere and had the problem solved for very little money. I'm now a regular customer at that other auto shop. The Nokians were the only reason I had for still doing business with these folks. Now, that's gone.

Bought tires from tirerack.com and shipped them here. Ann arbor tire called when they arrived,…read morescheduled me for 3 days later, and dropped me off back at my apartment so I didn't have to wait at the shop. They picked me up, washed my car for free, and were courteous and professional. A+ service

I had to get my oil changed last minute, they were gracious enough to squeeze me in and they were…read moreSO friendly and quick, AND that's not even to mention that the price is unmatched. This will definitely be where I go from now on!!

Yeah, I came in with a problem with my car, quick diagnosis, BUT the charge was more like a…read moredealership charge. They fixed the car right away, and I don't want to go into details but be prepared for the payment. True, they have late hours and are convenient. Maybe have your car diagnosed first and not commit, then look for another shop for a second quote if you are not in a hurry.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

If it's German , this is the place to take your car. They are fairly priced, offer a 2 year…read morewarranty on parts replace and the work is done correctly, first time. My Beetle smiles when I take her in.

They set up a time for my car's tire rotation, and they completed it very quickly, with no upsale…read more Jerry was very kind and professional.

terrible the guy who did my alignment claims "THEY DONT DO ALIGNMENTS WITH FAULTY PARTS" did my…read morealignment with it needing 3k worth of repairs and I almost crashed on the highway multiple times

Took my Saab93 in for struts and shocks left it overnight. Picked it up the next bodies day they…read moresaid everything went fine . Two weeks later took it to my neighborhood Firestone for new tires and an alignment on the informed me that crazy thing everything up under My Car was pressing except the side frame. It was rusted completely. This was never mentioned to me. I'm picking My Car up for struts and socks. It can be my only assumption that they switched on. I haven't gone back since.!

Very disappointed. My son's vehicle overheated and had to be towed somewhere for repairs. I…read morepicked this place due to it's proximity to his house and the ratings I found online. I live a few hours away so I wasn't planning on fixing it myself and didn't have any personal knowledge of any repair shops in the area. The only thing the shop found was a bad water pump. However, they immediately quoted him $8,000 for head/head gaskets/cooling system rebuild (with no guarantee that it would be fixed completely) or $12,000 for a new engine (with guarantee). They did do a TDS test on the coolant which shows it was contaminated. That test alone is not enough to automatically assume head gasket or head failure particularly on a vehicle with 180K miles which just had a catastrophic cooling system failure I had the vehicle towed to my house, I replaced the water pump, serpentine belt and flushed the cooling system. I've pressure tested the cooling system, did a combustion leak test and have driven it extensively, it is just fine. Total cost $170. I won't be recommending he return here.