Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

I enjoy picking my own parts but to have them pull something big like an engine or transmission is…read moreworth it. I paid 100 bucks to have them rip it out of a ford and got the warranty in case it blows up (crossing my fingers it doesnt)

Yesterday with the heat index at 106 I ventured to the junkyard after speaking with Preston. I was…read moreimpressed with his knowledge base and how he knew exactly what I needed to fix my ac. When I arrived in the sweltering my part was waiting for me. Shout out to Preston and all the staff that helped me get my ac serviced. This is customer service at its best

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

I bought 3 cars from them so I went to trade my car in that i bought from them they really low…read moreballed it. Then they didn't want to sell me a car unless it was for an outrageous price. My car i was trading in yes it had one problem but that problem was the same when I purchased it from them. Im telling you they didn't even try to work with me unless I pay $800 a month for a used car are u serious. So no I wouldn't dare patronize them again. I have a 627 credit a $1500 down payment and a 2020 ford fusion sel for the trade in and u still want my payment to be more than $800 dollars a month. What it was they thought I was just another stupid black man. The thing is a black man was trying to sell me the car. This here is wrong all the way wrong. Don't do this to yourself whit comes to Enterprise Car Sales keep it moving, please.

Scott Davis was my sales rep. He was wonderful. Extremely responsive and kind. I would do it all…read moreover again. This was a seamless car buying experience when it comes to dealing with Scott.

Zero‑Star Review for CarMax…read more CarMax quoted me a written offer of $2,400 for my vehicle -- an offer they confirmed in writing and tied to my VIN. My vehicle is fully registered and titled in a U.S. state, exactly as their own requirements specify. Despite that, when I arrived to complete the sale, CarMax refused to honor their own written offer and claimed they could not accept the vehicle. No explanation made sense, and none aligned with their published policies. This was a complete waste of time. I followed every instruction, brought every document, and met every requirement. CarMax still refused to honor the offer they themselves generated. A company that won't stand behind its own written appraisal is not trustworthy. Zero stars.

A+ transaction. Pleasure doing business. The overall experience was professional and easy. Out…read morethe door in less than half an hour.

Simple as eating a slice of apple pie. Was very impressed at the simplicity of it all. The price…read morethey gave for my car was awesome.