Kens is the go to tow service around here. Good work, on time and on budget. Hope he keeps it up.read more

Mike was called to tow my vehicle after an accident. Feeling so ashamed, I got out of the car he…read morehe arrived and he instantly made me feel better. He treated me and my family with the upmost kindness. He tow my car to my home, then I had to have him reload it and take it over to the auto body shop. I felt like I was a customer and not just a fee! I got an invoice through my text message, called them up and talked to Bill. It seems that my insurance didn't give him enough information. Once my insurance paid the claim, I called back and took care of it. Bill apologized for my insurance not giving him better information. Well, that wasn't his place to apologize, but he did. Through this accident, I have found blessings! You don't want to have to call a tow truck, but if you ever do, call Ken's Auto Rescue! They will take good care of you!

the staff and owner were very caring and seemed to really care that we were having trouble. I told…read morethem that I would call them again if I needed to be towed. and I WILL! I would highly recommend!

I called pasco towing when the alternator went on my jeep they were fast and Courteous and it was…read morecheap I recommend them.

I had an amazing experience with ClearWater Collision! Kolton went above and beyond to help get my…read morerepairs covered and made the entire process so easy and stress-free. Offering amazing advice when my insurance was being difficult. He kept me informed every step of the way, and my car was returned looking absolutely perfect. You would never know it had been damaged! A huge thank you to Iris at the front desk as well. She is always so kind, welcoming, and helpful. She made every interaction pleasant and was always willing to help. The customer service and quality of work here are outstanding. I highly recommend ClearWater Collision to anyone looking for honest, professional, and caring service! -Hope and Family Social Services

Highly Recommend Clearwater Collision Repair - Kennewick, WA…read more Shout-out to Kolton and the entire Clearwater Collision Repair team for taking such incredible care of my husband and me after he was involved in a hit-and-run collision. We were already dealing with a lot, and Kolton truly made the entire process so much easier. From the very beginning, he helped my husband navigate getting the car into the shop and worked hands-on with our auto insurance, which took a huge weight off our shoulders. What really stood out was the communication. Kolton made sure we received consistent updates, even during the busy holiday season with Christmas and New Year's approaching. He didn't just keep us informed--he advocated for my husband by ensuring the vehicle was properly evaluated and appraised by the insurance company. The entire process was resolved within 2-3 weeks, which honestly exceeded our expectations. If you're looking for a trustworthy, professional, and supportive collision repair shop, this is it. Highly recommend Clearwater Collision Repair 100%--and yes, they are EV and Tesla approved! Thank you, Kolton and team, for your hard work and outstanding service!

Checked the alignment on our trailer after an accident. Guys were great with communication and…read moreupfront about pricing. Would definitely recommend.!

The team was friendly and worked with my schedule. I had a hitch installed on my 2022 XT6. I would…read moredefinitely go back to them if I ever need another hitch installed.

Highly recommended!!…read more I previously was quoted for a little over $1300 at a different auto repair shop for things that were "needing immediate attention" and was actually refused an alignment because I couldn't afford the $500 needed to buy these kits that were "mandatory" to be able to do the alignment. I was referred to Mel's through discount Tire. Gave them a call and explained the situation as well as what the previous shop said. I was able to get in within 2 weeks, and it only took that long because of the kits I said were needed would take a while to do, as well as working around my schedule. Dropped it off at 12:40 even though my appointment wasn't until 1:15 and got a call by 2:30 saying it was done. A total of $75 instead of the insane amount the other auto repair shop was trying to charge me. I will for sure be continuing my business here and recommending to anyone else!

wonderful Service. they do almost everything except Transmissions. decent price and amazingly kind,…read moreprofessionally and great to work with to get vehicle correctly repaired. I highly recommend them!

Great service, and owner was nice. Nice to support a family run business also! They cover a large…read morearea as I was almost to Moses Lake. Would definitely use them again!

Great to have El Toro in the community. My daughter is a single mom with two girls. Her car died…read morein the middle of a busy intersection in Richland. She was understandably panicky when a driver stopped, moved her car out of the intersection to an adjacent parking lot, diagnosed that she was out of gas, and helped her with gas so she could drive to station. Their only request was a handshake and a smile. This dad ( and grandpa) is grateful for guys like that. Thank you!

This business has been in business for a long time and it shows. No wonder my insurance company has…read morethem on their list of preferred companies. I dropped my truck off to replace tailgate, hardware, pairing and all the printing and body work. A week later I get a call it's dine and looks better than new. Great estimate, great communication with me and insurance company and friendly professional staff doing excellent work.

I came here willingly after hearing the shop was owned by my good friend's godfather. At first, the…read moreservice seemed great and I had no concerns. I chose not to take a total loss because my car was still drivable, so I went to pick it up. When I arrived, the front desk lady told me my car was ready and would be brought out. A few moments later, a male worker came out and told me my bumpers and lights were already off and asked me what I wanted to do with them. I was confused and told him I was not aware my car had already been torn apart. He went back inside, then came back out and told me to return in about an hour so he could put the car back together. At that point, the front desk lady who originally told me my car was ready apologized and said, "Oh my God, I'm so sorry, I didn't realize everything was off. Come back in about an hour and we'll have your car ready." That was all that was said. There was absolutely no mention of any fee. Later that day, I received a call saying my car was ready, but now there was suddenly a $150 reassembly fee that had never been mentioned. When I raised concerns, the lady on the phone clearly had an attitude and seemed annoyed that I was questioning it. Instead of explaining or taking accountability, she immediately offered the option of tearing my car back down and having me arrange my own tow truck since the car "wouldn't be drivable," which made no sense because the car was already put back together. After hearing I was upset, she offered $20 off for the so-called "miscommunication." When I arrived to pick up the car, the front desk lady immediately apologized and admitted she "forgot to tell me there was a fee." How you forget to mention a $150 charge is beyond me. I was then told to bring this issue to my insurance. I contacted them, and the insurance representative confirmed this was the shop's fault and did his best to help. He also mentioned the shop claimed I was given the option to take the car as-is or have it put back together, which is simply not true. If I had known my car was already torn apart, I would never have agreed to take it back. A $150 surprise fee for a single mother right around the holidays is absolutely insane. The lack of communication and training should not fall on the customer. Customers shouldn't be paying for the shop's incompetence, and the receptionist shouldn't even be working if important fees are going to go over their head. I should've chose Mathew's Auto Body instead.

responsive and reasonable pricing. the couple that towed my car was kind and friendly, very easy to…read morework with. there aren't reviews on here or apple maps but google has rated river city towing as 4.8 stars.

Absolutely recommend River City Towing. My car was in the shop last week and had a replacement…read morecooling fan module installed. Today while picking up my son from school my engine started to overheat. I checked and my cooling fan was no longer running. Ron arrived quickly and was so helpful! He was supposed to tow me back to the shop but took the time to look at my engine and quickly realized the new part had came unplugged. As soon as it was plugged back in it worked. He then followed me from Pasco to the shop in Kennewick to make sure I made it safely with no problems. He let the shop know what the issue was and went on his way. I'm so thankful for his help. He put in the extra effort and figured out the problem. Amazing service!!!