A quote request to repair and/or replace an existing fixed corner window fell on deaf ears. No response received even after supplying window size. Poor customer service. Do not recommend. read more

Nobody would bid this job...but Akamai came through when no one else would. Thank you for an excellent job that was tricky and precarious! read more

Never would I recommend this business to anyone! After Garrin came out for measurements, he hasnt returned our call for 17 days! When I called to check on the status of the measurements, I was referred to Zack, then to Ritchie.... Still no call back. So I've enlisted another company, who is way more caring and reliable! I have also heard that I'm not the only one who's been treated this way..... their reputation is pretty bad. The good comments must be family and friends!!!!! read more

Great service, very helpful in getting what I needed which was a little complicated. Location is a little difficult lol.

I recommend this business for your home glass repair needs. Although I was not the one to communicate job details, my 5 star rating is for the timeliness and for the end result. A very large picture window (not on ground level) had to be removed because of a very large crack. Then, installed with a brand new one. Two guys did the job. And, the final cost was very reasonable from what I heard and also based my previous searches. It's a local business in Honolulu which is always a plus to support. read more

brought them a window from my apartment and they got the glass replaced so quick!!! i called around many other glass shops, getting stuck with AI answering machines, corporate crap. support small business!! will recommend 10/10 read more

Needed a custom made glass for a dresser. Called Akamai Glass & Supplies Co. Spoke with Richie who was able to give me a quote, which was $158.00. I was told my order would be ready in a week. Received a call 1 week from my initial call stating product was ready to be picked up. Their shop is located in Mapunapuna. Parking is tight. So make sure you park directly in front of their business to make it easier to load your item into your vehicle. Staff was friendly and loaded my custom made glass into my vehicle. I was in and out in less than 5 min. Excellent price & service from beginning to end. What more could you ask for :) read more

Akamai Glass - Windows Installation Near Me - Honolulu, Hawaii

2/12 - Akamai installed a glass window. Via email, I notified them that the installed window had what looked like a scratch. 2/13 - I called Akamai & Zach acknowledged receiving my email w/pictures of the damaged window & would have Charijean call me the next day. 2/14 - no returned call. No response to my email 2/18 - I called Akamai, again. Per Zach, Charijean told him to handle my situation. So, he was going to see when they could send someone out to check out the damage (whether it was a scratch or crack). 3/15 - over a month has gone by and still with a damaged window, still no response to my email, still no returned call, & nothing scheduled, yet! I feel that Akamai is now giving me the run around!! At this point, i have no more patience & understanding!!! Update: 3/16 - after doing this review, I emailed Akamai Glass the date line above. 3/17 - got a response to my email from Charijean with an apology, stating she was not aware of my situation, and she would have Clevis the scheduler call or email me. Shortly after receiving Charijean's response, got a call from Clevis. Long story short, Akamai Glass will be coming on Friday.... read more

We hired them to remove a mirror and also to install a new mirror. Communication with them could've been better but they came and got both jobs done. The measuring guy came at the scheduled time and was quick. The scheduler guy told me they would come after 11:00am and said they would call me after their earlier job so I could meet them at home. On the day they were to install, they showed up at 9:00am, no phone call or anything. Good thing my daughter was off that day and were able to let them in to do the job. The mirror is beautiful and am happy with it. Thankful that my bathroom is finally done! read more

Akamai Glass - Windows Installation Near Me - Honolulu, Hawaii

My balcony glass door shattered in the middle of the day. No one was outside or touching the door. It was a weird experience. Building management recommended me a glass company but the estimate came out to $6000+. One piece of glass for $6000+ is ridiculous. I called my insurance company and asked them for a recommendation. They told me to call Akamai Glass company. I called them and they were available to come check out the door as soon as possible. They provided the estimate a day or two later via email after checking the glass. And by the following month they installed the glass door. Their service is very fast. The price was still expensive for me personally but it was half the price of the initial glass company I was introduced to. Service was excellent and the glass installation went smooth. They brought all their equipments and knew what they were doing. Also, no shattered pieces were left behind. I definitely will be calling them again if we have another glass problem. read more

The staff went out of their way to accommodate fitting a glass panel they cut but would not fit. Appreciate them saving me the cost of having to cut another plate... great service! read more

When shopping for glass be sure to get a few estimates! I got 4 estimates for our shower and the estimates were all very different! Of the 4 estimates we got Akamai Glass was the only company we could afford! The other 3 were outrageous! They came in before our business was open to do the install and was done in 2hrs! Great job Thank you! read more

Akamai Glass - Sliding glass doors! Great job! - Windows Installation Near Me - Honolulu, Hawaii

Great service at reasonable charge! My Store glass was broken by burglar, they fixed immediately in couple hours.

I had Akamai Glass Company install a 4 ft sliding glass door and large mirror in my condominium. $2000 just for the glass door. Recently a slat that fits between the stationary glass door and the sliding glass door fell out. First response was that they have no record of this transaction. I then sent a photo of the receipt and the picture of the piece that fell out. Response "We no longer sell this product so best to find another glass shop." No referral, I felt abandoned. I then asked if someone could help point me in the right direction if I brought the piece to their shop. I would have given them at least 3 to 4 stars if I didn't get this reply. Charijean in her own words said "Please find someone else to work with. You can name me as the owner and our conversation. You think its not rocket science yet you ask for help." Pretty sarcastic if you ask me. I was totally surprised! Best take your business elsewhere and save yourself some grief. I wish that Yelp had a negative star rating. :( read more

When I messaged them for an estimate on Yelp they responded right away. I called them regarding my estimate and got my order in right away. They said 5-7 days for my table top but didn't get anything and needed to follow up with them after two weeks has passed. They said they were gonna follow up on my order and called me back on the status but didn't get a call for a week. When I finally got a call from them they said they were delivering it the next day. So to sum it up, orders may take up to 3 weeks even if they give an estimated time. The thing I liked about them is that they made my table and didn't let me pay until it got delivered! That is great service! Delivery was $50 and they set my glass top on top of my table. read more

We had Akamai glass install two exterior fixed windows and they did it with just top and bottom u type metal framing. I thought that was odd as one tall glass is next to the shower. They said that's how they do it but my contractor said they should have framed on all four sides. Now I'm stuck with this install. Horrible customer support with no concern for customers wants after job was done. A wong install is a wrong install. read more

Akamai Glass - You can see the top and bottom u type metal frames but none on the sides. - Windows Installation Near Me - Honolulu, Hawaii

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With so many ups and downs, it's tough to rate Akamai Glass - especially given the meaning of "akamai"; I really want to recommend them but am reluctant to do so unless you're really patient. The low cost comes with a challenging customer experience. I'll let the this complete pre-sales to post-sales story help you judge for yourself... Pre-sales / Sales Experience ====================== When evaluating three vendors for a custom shower enclosure, Akamai by far was the worst to deal with. After multiple calls and messages explicitly saying that I am trying to give money to someone, we eventually got an appointment set up, though I was ready to write them off then. Wayne Nitta and an assistant came out for a free on-site estimate and to make exact measurements. They were nice but couldn't tell me much about the products, simply deferring me to the manufacturer's website and leaving their catalog for me to peruse. It does seem odd that they could not tell me more about the main product line they sold. After some time though, they were able to get me an estimate. They were able to offer a customized frameless solution that was at a lower cost than that of two other vendors. Akamai said they would charge a deposit but in the end, did not - that seems to have been a mistake on their part rather than a generous gesture (as you'll see later). Installation Experience ================= The bumpy experience didn't stop there. Akamai said that it would take some time for the glass to be made on the mainland and shipped to Hawaii. That was fine but when the scheduled time came without a phone call, it felt like I had to chase Akamai for an ETA. The phone calls didn't inspire any confidence in terms of feeling like they knew where it was. But a couple of weeks later things eventually settled on an actual installation date. The installation itself was good - the guys came in professionally and got things installed just fine and we're happy with the finished product. Except for some rubber-scratching noise that can't be removed, the shower enclosure is as expected and surprisingly doesn't need any maintenance. Post-Installation Experience ===================== A few months later, I get a call saying that they need to charge me the full amount for the shower. They were wrapping up their year-end financials and somehow did not charge me for the product and service. I contested this and asked if I had not already paid for the deposit, but they they I had not. I did double-check and sure enough they had not and so paid for it all later. One might think that this would be a good thing, but as someone that runs a business, this is indicative of very poor business practices. Regardless, we got it settled in short order. A little while ago, the shower door would no longer roll, and instead just scrape along the shower edge floor. A service call was made and after the scheduler called me 4 (yes, four) consecutive times while I was in a work meeting, we eventually made an appointment. (Not sure why the company rep does not know how to leave a voicemail.) After taking time off work to accommodate their request of waiting until they were able to get staff in town, the help didn't arrive at our agreed-upon time. A call back to the scheduler revealed that despite what he promised, his workers could not come into town but had to go to their office in Salt Lake first instead. He was trying to get them out to town as soon as he reasonably could. Eventually they arrive, apologized, left their shoes outside and fixed the door; however, it was just another experience that showed how Akamai is not really well run at all. Summary ======= It's a family business (or a business with family) and while each individual you interact with may be nice and may try; my experience has shown me that time and time again with Akamai, you will suffer poor customer service. On the bright side, in my case, the price for what we were looking for helped compensate for the difference, but looking back on it, I can't help but wonder if paying $300 more with any of the other vendors would have saved a lot of (unpleasant) surprise, and anxiety. Tough to recommend to anyone. read more

Akamai Glass - Great job on the custom shower enclosure with the pony wall! ...whole customer experience was tough to swallow... - Windows Installation Near Me - Honolulu, Hawaii

So we were about to close on our property and we needed the shower doors in! I called Akamai Glass Company explained what we needed and they got it done! With everything on my end so last minute, They were able to install the door 2 days before our deadline! Amazing! Thank you and Mahalo to the team at Akamai Glass for your beautiful install! read more

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Horrible service. Ordered in December and the Measurer didn't come out until January. Then they didn't order for 3 weeks because our Contractor didn't give them the deposit (he had authorized the Credit Card on file). Then they didn't order for another 3 weeks because of COVID. Then they cancelled the install because one of the workers called in sick. They finally came out to install and the measurement was off by 4 inches. Today, March 09, I was waiting for their call to see how they were going to make it right, and was dealing with Zack. If you call and talk to him, he doesn't sound like he wants to be there. Uncomfortable silences waiting for him to answer. Finally started dealing with Sherry and she decided to cut her losses as the fix was eating into their profit margins on this job. Bottom line; Akamai glass will not make it right, even if the mistakes are on their part. This review obviously will not put them out of business, that's not my intent. They have plenty of business feom large contract jobs,"Up to 300 per day! (as per Sherry). My intent is to let you know, if you're a small homeowner, that Akamai Glass does not value your dollar, and will treat you as a thorn in their side. Finally went with Guru Glass. Aloha! Be Akamai! Don't just say you are! Update: March 10 rec'd a call from Zach. We agreed to a discount and a second attempt at installing this glass. Not cancelling Guru just yet. Waiting on the discount and the glass. Update: March 16 rec'd an email from Chari stating they would refund all the $ since I announced on Yelp that we were going with Guru. I had previously talked to Zach and it sounded like we would be able to work something out. Unfortunately, it sounds like they let their emotions get in the way of business. Glad I didn't cancel Guru! Be Akamai, don't just say you are! read more

Akamai Glass - March 16, still no Akamai glass. - Windows Installation Near Me - Honolulu, Hawaii

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I ordered several glass table tops from them. They were all correctly sized. My mother picked them up and they helped load them into her car. It took a few weeks for my order, but it was worth it. Mahalo. read more

Cannot say enough good things about our experience with Akamai Glass. They gave us a very reasonable bid. They removed floor to ceiling mirrors in several rooms. They were on time, friendly, very careful and efficient, and neat. They did an incredible job. We will be using them for all of our glass needs in the future. Mahalo! read more

Called on a Wednesday to get a quote. Spoke to Zac who told me a Project Manager was to call back to set up an inspection. Because no one called me back yet, I called on Friday to follow up but no one answered the phone. Received a call the following Monday from Garri Miyashiro who was rude when I asked him if returning calls took that long and he said yes. That's how they do business. I would not recommend as they are not friendly and do not return calls on a reasonable time, not professional. How do you treat potential new customers that way? Unless you don't want customers which would make sense... read more

I recommend Akamai Glass to all of my family and friends. I checked out the competition before purchasing and no other "Guru" can compare to Akamai's quality, service, and price. I've had a great experience working with Zach to create a custom glass cut to match my live edge mango wood slab. I love the fact that they came to trace my table and were able to deliver this in one piece (a big risk for a glass company). This table is over 10 feet long and required 4 installers. They were careful with the glass and cleaned it to clear sparkling quality after install. I am not a contractor - just a regular homeowner - and I can attest that Akamai delivers with professionalism and courtesy. read more

Akamai Glass - 10' Glass Table - Windows Installation Near Me - Honolulu, Hawaii

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Akamai Glass was recommended by Angie's List for repair of my jalousies. Several aluminum rivets had broken on the handles/levers. They recommended replacing the jalousie frame in one window and re-riveting the others. Quote 6 days later (I inquired by email after 3 days): "All for the sum of $2532.00, tax included". I have no idea how 4 rivets and one replacement strip jalousie hardware could be $2500. I have the glass, I just don't know how to rivet. read more

Horrible service and work. Heavily regret using this company to install my glass doors.

Akamai Glass, and specifically Burt and his team, were an absolute pleasure to work with! We participated in Better Home & Garden's One Room Challenge which had a tight deadline and Akamai was able to deliver not only on time, but with great prices! The Akamai team made us a custom shower glass door(47" x 80") and two custom mirrors (22" x 40") with an anodized black bronze channel(which to the eye appears black). The results were stunning and truly completed our bathroom design. Thanks to Burt's help with sourcing the material and with the installation team's care and detail, our project was completed on time and we've received great feedback from the design community. Thank you to the Akamai Glass team for all your help! read more

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Glass top ordered for my coffee table. Reasonably priced and made quickly! Easy to find shop in Kalihi area and friendly service. Def will go here again for my glass/mirror needs! read more

My dad was looking for some mirrors and glass shower doors. Basically they couldn't answer any of his questions and the owner told him if he doesn't like it he can go somewhere else. She was very rude and unprofessional. read more

Excellent quality glass! Akamai glass helped me find a glass panel for my shower. Highly recommend!

A punk kicked in my business' front glass door this Saturday morning to do a Smash-n-Grab at 5:30am. After the cops left and we cleaned up all the broken glass I called Akamai Glass because they had helped us replace our door glass back in 2011. Their phone message said they weren't open on Saturday but I could "press '6' for Chari's cell phone." I pressed '6' and got Chari. She said a crew was going to be working today and she would send someone over to measure and get me a quote. Someone was there by 8am to measure - I got a quote texted to me by 8:15a which I accepted and the workers were there putting in replacement glass by 9am!! Wow!! We opened for business at 10a without any interruption! Charijean was very responsive and got me up an going for business before we even opened - I couldn't ask for anything more! They did a fast quality job! I would recommend Akamai Glass to anyone! read more

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I had Akamai Glass do the install on a 3/8" custom frame-less shower stall enclosure as well as change the rollers out on 2 aluminum framed windows in my condo. They were timely and arrived when scheduled for both the estimates/measurement as well as the install. They did a good job with both projects and even added some fabric to the window frames to assist with some rattling issues I had. I thought pricing was fair, especially after speaking to Screens & Things, Inc. who I would NOT recommend just based on the outrageous quotes I got from them. All in it cost me a little over $2k, they were able to to all the work in about half a day but expect a lead time of 4-6 wks on the custom glass. read more

Don't wast your time with this company! They don't even live up to their name, how about Not So Akamai! I called for a quote, the guy on the phone said he'd have the estimator call and make an appointment. Two weeks later I received a call to set up an appointment. They are not interested in the small jobs, so don't bother calling. Go straight to The Glass Guru of Honolulu where they respond to your call and react! By the time I received the call from the (Not So) Akamai Glass Company I had already ordered my glass! This company is not interested in your business, go somewhere else!!! Don't wast your precious time contacting them. Al & Marj Kailua, Oahu read more

Called on a Friday to ask for an estimate on a window repair. Was told estimator would call back the next week to schedule a visit. They never called back. I called again on a Monday morning (9 days later) thinking that I would get better response. Was told the estimator would call me later that day. He never called. Sent a message on Yelp to ask for an estimate & got a quick reply saying they declined to service us. We wasted 2 weeks waiting for them to call back as promised, but they never did. Terrible customer service. read more

My sliding window shattered, leaving a big hole in my wall in my high rise condo in Waikiki. I called, texted, emailed, and chatted with every glass and window company I could find. Akamai was one of the few who are really available to help in an emergency. The company owner answered my call and had me text photos of the window to him. He had two of his guys at my condo in an hour. They took the window frame with them back to the Akamai warehouse and returned a few hours later with brand new glass in the frame and the wheels on the frame replaced. All of the other companies I had managed to reach gave me a six week estimate because they needed to have the glass cut and set to them from another location. Akamai does the work themselves in their warehouse in Honolulu. The guys were polite and friendly in my home. They discovered that one of my other windows was loose and fixed it on the spot at no charge. They even offered to help with cleaning up. The owner was kind and he made it all happen in one day. read more

These guys are awesome, I used them over 10 times over the last 20 years. The pricing is fair, and the service is good too! Someone (me or them) got the measurement wrong, was already at the job site, they came out to recut. read more

Akamai Glass is definitely a reasonable price and honest. They gave the best quote, and told me I didnt need to go with such a thick glass and suggested something thinner. I respect that. I will be honest, timing and communication was an issue but after all, reasonable and they did an awesome job. I would refer them again. As my job was custom and specialized so timing understandably could be an issue. Thank you Akamai Glass company. Supporting local business!!!! read more

Just called for a quote for a simple job and the rep I spoke to was very rude and kept interrupting me while I explained my project. Yes, I understand it is difficult to visualize someone's project but if you don't let them finish describing the project, of course it will be 'difficult' to give me and estimate. When I finally finished explaining to them what I wanted to get done, their response was a simple "umm, maybe $600-700 just for installation.. I don't know". which is already more than the cost of material & installation from 2 other companies I've called. You would think that when a potential customer is inquiring for a quote, a better attitude and approach is taken, but nope, not today. I have definitely experienced better customer service and will be taking my job elsewhere. I wish you good luck if you plan to use their services. read more

They put in a glass shower enclosure. They did it quick and did a very good job. The workers wore masks and were very polite and friendly. I would not hesitate to recommend Akamai Glass to anyone who needs this type of work. Great job! read more

Staff there does not return phone calls and are very rude!!!! Will not be using them in the future. Called another company and they are being told about the rude service also. read more

I woke up to a broken window. Brought my window to the shop and they had it fixed in 30 minutes. AMAZING. Thank you.