I recently had an excellent experience at Fleet Farm in Oconomowoc that I felt deserved a shoutout…read more A few months back, I purchased a pressure washer that ended up being defective. When I brought it in, I was initially told I might have to go through the manufacturer for a replacement, which honestly felt like it was going to be a long and frustrating process. But to my surprise, about a week later, the store manager, Steve, personally reached out and let me know they were going to take care of it in-house. Not only did he make sure I got a working replacement pressure washer, but he also went above and beyond by refunding the gas they had to siphon from the old unit--and sent me home with a brand new gas can, filled with the gas they removed. The whole process was handled with professionalism and care, and it really turned what could have been a disappointing situation into a positive one. Steve and the rest of the Fleet Farm team showed that they genuinely value their customers and stand behind the products they sell. This kind of customer service is rare nowadays. I left feeling valued and appreciated, and I'll definitely be continuing to shop at this location. Big thanks again to Steve and the team!

2 things. Went to buy lures they had on sale…read more Empty pegboard. Gave me a "rain check". Remember those? Lures came in 3 weeks later. Just went to get a 7 pin to 4 pin trailer connector. Peg board was empty of any kind of connectors. I can buy a 7 pin to 4 pin connector at Menards or Walmart. Why are all pegboards empty of products?

Great customer service & selection of boots. They have the best women's leggings also.read more

5 well-deserved stars for Sherpers!…read more They have an awesome selection of tents, camping and outdoor gear, ice skates, hiking boots, backpacks clothes, etc. The staff at Sherpers is friendly and well-informed on their stock. You might pay a little bit more here but you know you'll be buying a quality item.

I am an Endurance House Success Story plain and simple. Were it not for their assistance, and…read morededication to me in kind to the dedication I invested in myself, I would have never met my goals. The success of a business is greatly influenced by the people behind the products...and the people behind the products at Endurance House are incredible people invested in turning your dreams into your realities. Aspiration and perspiration without education are just a lot of hard work, but when paired with the knowledge of the real life everyday athletes who happen to be moms, dads, employees, and business owners just like you....MAGIC HAPPENS! Thank you Endurance House... Jason, Don, Jack, and Julie!!!!!!

I went to Endurance House a couple of times to pick up a race packet as well as browse around, and…read morethey are so friendly. I live about 30 minutes away, but would have no hesitation going out there if I needed something I knew they carried since they're so helpful. Most recently, I went to look at hydration supplies as I'm preparing to run my first marathon, and the woman who helped me was so informative and provided different opinions on products that might help me make a decision. There was no pressure to buy and despite my indecisiveness, she was very patient - even at almost closing time on a Saturday night! In addition to asking questions about running gear, I also asked her and her husband questions about races in the area. Since they're experienced runners, I figured they would be great resources for well directed half marathons and marathons, and sure enough, they were. While locally owned running stores are not always the cheapest (compared to online), they cannot be replaced. You aren't paying solely for the product at locally owned and operated running stores, you're paying for knowledge and service that can't be provided online. Quite often, performance running stores are really intimidating for more recreational runners and in some of the local running stores they really aren't that friendly. In my running group, we have discussed which stores pressure their customers to buy, which ones we don't go to because we feel the people that work there are 'running snobs', and which ones are not helpful - Endurance House is not on that list. I highly recommend runners of all abilities visit Endurance House, particularly new runners.

Easily the best bait & tackle place I've ever been to. They have a great (and huge) selection at…read moregreat prices, all the best brands and the coolest, most down to earth and knowledgable staff you could hope to find anywhere. In particular, Becky and Mike have, in a roundabout way, helped my bass fishing success tenfold. I love Dick Smith's, and find myself coming back almost weekly, and for very good reason. This place is THE place for any freshwater fishing enthusiast.

Your #1 stop for all your fishing needs in Southeastern, Wisconsin. Their selection of LIvebait is…read morealways of the highest quality and their highly trained and intelligent staff will be able to answer any questions to put you just where the fish are biting!

I am a baseball coach with Waukesha Firebirds and we use this for winter indoor practices…read more They have moved from a previous bigger location and this one is much smaller with two poles in the area that prohibits some drills for baseball. What I do like: turf in good condition, two batting cages, loads of baseballs, two powernets, throw bases, 3 baseball tees, home plate with targets, bluetooth speaker (to stream your own music) and other sports equipment such as soccer balls, and cones. Pretty much everything I need to conduct my baseball drills. What I don't like: the two poles, the batting cages are not deep enough, ceiling is too low and the area is not big enough to simulate our base distance. I have not utilized other indoor facilities but our club has teams practicing at Burghardt's and there will be a new facility in New Berlin/Waukesha in 2022.

This local running store with multiple locations has a great common shopper program and local…read moreevents calendar. I've found the Delafield store to be a little less crowded than their other locations. Chris helped me find a shoe to try out - having a small track and treadmill in the store to do a trial run is a great bonus. Really like that they have a flexible return policy on their shoes for store credit for worn shoes so that you can have peace of mind when walking out of the store. Had a great shopping experience at this location

What a model for customer service. From the moment I walked through the door he did everything to…read moremake sure I was comfortable. Then went above and beyond in finding just the right fit i wanted. (I'm super picky.) I've never felt this in a shoe store, and they freaking help you into the shoe on a shoe cart. At first I was a little apprehensive cause their you know my feet, but after the second time I was ready to just let him help- anxiety washed away. Such a pleasure coming here!! Super knowledgeable- I recommend just telling the guys what your looking for and let them pick. Continue to adjust each try on with what you don't like about the last. Also they have all the "other" brands most places don't carry. I will always come here when I'm looking for just the right fit and wanna test some foams out. :)

Always greeted with a smile! Great downtown store with a large selection of clothing, shoes, gifts…read moreetc. Even have Berks, sunscreen, trial maps. They got it all.

This store is such a hidden gem. They have some amazing outdoor and athletic gear, which many times…read moreis only available online. They have a giant sales room with some amazing deals and a huge selection. We got some super comfortable sweaters and smart wool shirts for a great price. The staff is helpful and kind as well. Would highly recommend checking them out if you need some outdoor gear or are in the area