The FOOD IS BAD and OVERPRICED and SMALL SERVINGS and SERVICE IS VERY SLOW. We had to wait forever for someone to take our order we eventually had to get up and go find someone to serve us. And then the server kept forgetting what we asked for. Had to wait forever for everything when there weren't many people coming at. For the omakase, they tell you it's 9 courses(I can't believe they count each piece as 1 course) but turns out all there is is what's in this plate in this photo and it costs $50. Every thing we ordered tasted bad except for the dessert. Of course we waited a long time for the check in the end. Good atmosphere at this place though. The seats by the window were uncomfortable because the table was small and too low so we had to switch tables. read more

Alaloa Lounge - Omakase - Lounges Near Me - Kapalua, Hawaii

Food here was great and it came with a beautiful view as well. Loved everything we tried. The only downside is that because it is mostly outside, one of the times we are here we encountered roaches, not the best, but overall good. read more

Definitely not a way to start off our trip! We were waiting for our table to be cleaned so we stepped aside. While waiting another customer went over and sat at the table. We let the waitress know we were already waiting on the table and my goodness did she flip an attitude! She was absolutely rude and barking around the situation! Needless to say, we walked out and are looking into shortening our stay! Absolutely rude and unwelcoming!! read more

Let's start by saying the food here is amazing, the burger is a must try, the calamari and all the sushi rolls were fresh and amazing, my daughter loved the Korean wings and had them two nights in a row. They had live bands and singers every night. We came here with family and really enjoyed ourself. Now in regards to service, all the servers were amazing!. And as far as the bar...One night we had a date night and came back to bar for some drinks and I must of have a few because I left my Chanel bag there, and the guys turned it in. So big THANK YOU for that. If it would have been anywhere else I probably would have never seen my bag again. I wish I could remember the name of the bartenders that night, but they were great, so friendly and we had a great time with them. read more

Alaloa Lounge - Hanging with Koa - Lounges Near Me - Kapalua, Hawaii

Nice to be a bit away from the bustle of whalers. Great live music and relaxing atmosphere.

Fantastic lounge experience! The live music created a great atmosphere, and the food was outstanding. The sushi was top notch, and the octopus appetizer was a standout--perfectly crispy on the outside and tender on the inside. The views overlooking the pool and ocean made it even better, especially during sunset. I also highly recommend the mai tai--it was amazing. A perfect spot to relax, enjoy great food, and take in the beautiful views. read more

This was our nightly sanctuary during our stay. It's so comfortable to sit and enjoy a drink or a nosh while listening to live music. Each night there is a lovely sunset service. Drinks range from around $9 to a bottle of wine for $200 plus. Food is between around $10-75. The food, drink and service are tops. Hours are 4-9pm. You can find their menu online view the hotel website. read more

Alaloa Lounge - The view - Lounges Near Me - Kapalua, Hawaii

Love my sushi. Fresh and delicious. Wines by the glass were good too. Nice selection of basic options. Server was meh. Felt I was an inconvenience. Expect more from the Ritz. read more

It was nice, my husband gives it a three, but that is because he paid and their prices are silly and service was nice but just okay at best. We ordered omakases and at 10 pieces of sushi for $95 I would have anticipated something special, perhaps uni which I told my server was my favorite minimally three times, but instead they replaced the beef (I think it was wagu but I do not eat meat) and octopus with ebi (cooked shrimp, not even sweet shrimp) and tuna, skipjack quality. Even bream / snapper would have been nice. The toro and scallops were incredibly prepared, I could have eaten 5 of each happily! Most of what came on the plate was delicious, but should have been sweet shrimp and uni or along those lines; the bream and salmon eggs were yummy. Husband then ordered a roll, since we had not been asked about appetizers. It was pretty good but I can't remember it. I enjoyed the sushi, my husband less so, and the junmai options were tasty. They made a mistake in writing the menu and I ordered a nigori for dessert, which should have been removed because it was not nigori but that's okay, my husband drank it (mostly because she took too long to check in). Anyhow, it was not a $500 dinner, not in terms of service, definitely not in terms of care, or quality. Maybe our expectations would have been sated had we stuck with rolls and mixed drinks, but I love nigiri and sashimi. That said, I enjoyed myself, as I said, the saki was great. At $250 this would be a higher rating but for $500 I most definitely expect more. read more

First stop after check-in at The Ritz Carlton Maui, the Alaloa Lounge. Upon entering, we grabbed 2 seats at the bar to enjoy some cocktails to kick-off #vacation2022. We were promptly greeted by our super friendly bartender, Dustin. Not only does Dustin make great drinks, but he gave us some great recommendations for restaurants in the area. The lounge has plenty of seating, but according to the staff can get pretty packed when there is a special event besides the regular nightly music. We came in too lat to enjoy the entertainment, but looking forward to catch some during our stay at the resort. read more

Alaloa Lounge - Lounges Near Me - Kapalua, Hawaii

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We only came here for drinks and it's definitely overpriced but what do you expect at the ritz Carlton? Great views, good service, and decent live music. But the Mai tai itself was very average. No comparison to the Mai tai at monkeypod. The only reason to go there is to chill after a swim in the ocean. Sunset ceremony was not worth waiting for. read more

Alaloa Lounge - Sunset ceremony - Lounges Near Me - Kapalua, Hawaii

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Service is a little unwelcoming. As I sat at the bar I was immediately told that food wasn't available. This was at 4pm and the sushi spot opens at 5. Order a couple of drinks. Sadly I don't think I got the correct drink. It was supposed to be some Gin Lychee concoction. The Gin was supposed to be a Japanese gin I drink regularly at home and either they used an eye drop to serve the gin or they used some minimal amount of speed rack gin. Had a couple rolls for dinner. Fairly generic options. Tried the calamari. Interesting Korean spicy aioli (not really spicy). The holland peppers were a nice touch. read more

Alaloa Lounge - Calamari - Lounges Near Me - Kapalua, Hawaii

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Big thank you to Stephanie for being such a great server when we visited for cocktails and pupus. We had a lovely evening and she was a huge part of it with her excellent customer service. Mai Tai - strong and fruity Coconut Mojito mocktail - really refreshing and delicious Crispy Rice with Tuna - delicious, crispy, and moreish Hamachi Carpaccio - melts in the mouth Salt and Vinegar Calamari - not as strong a taste as I though it would be but good with a mixture of rings and tentacles The Alaloa Lounge is a great place to hang out and listen to live music while you share pupus and enjoy a drink, and you don't need a reservation. Just seat yourself and wait for Stephanie to show you what excellent customer service is! read more

My favorite seat is typically at the bar. The level of hands on service, vantage view of cocktail artists at their finest and conversing with others makes this the fun seat in the house. If you're searching for the same thing, look elsewhere. This was our last night on the beautiful island and we decided to splurge a bit. We ordered: *Rainbow Roll ($34): Tuna/ Hamachi/ Salmon/ Shrimp / Crab /Tobiko / Avacado. Excellent quality of fish and generous amounts of Avacado. *5/5 *Spicy Tuna and Hamachi Roll ($34): Jallepeno/ Scallion/ Micro Greens. Fish again wonderful quality and a super Roll. *5/5 *Dynamite Roll ($30): 1/2 California Roll / Scallop/ Shrimp/ Tobiko/ Dynamite sauce. The flavors were very complimentary but I didn't understand as to why the sushi was presented in a small bowl. The tight container of the bowl left the sushi like a hot soupy sushi. Very unappetizing and the texture of the rice was that of rice pudding. I would have like to have enjoyed the dish presented as a typical layout, laid out on a flat plate with the Dynamite sauce then poured over so to not make the sushi a messy, hot soup. *2/5 *Apple Cheesecake Lumpia ($14): Lemongrass / Caramel. Think of it like a wonton dessert with a pleasant apple taste and yummy Caramel goodness to dredge your bites in. We throughly enjoyed this dessert. (*5/5) ***Don't make the same mistake and expect discounted Happy Hour prices. Expect to pay a hefty amount with the name Ritz-Carlton attached. Overall, our drinks and food were very good, not phenomenal. The varying level of service from wait staff seems to depend heavily on your status quo and you risk receiving subpar service if you're not of the desired class and look which I really thought we could be over by now. Our bartender really seemed disinterested in conversing with us outside of taking our order. Doesn't typically bother me unless I notice you're extra friendly with all of your other clientele. We waited extra time in between our drinks while he warmed up the people all around us. Next time, I'll return to other restaurants that warmly welcome our presence. read more

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We love it here! Such a beautiful setting with great views and wonderful food! We had several sushi rolls which were delicious and the octopus was fabulous! We will definitely make this a must have whenever we are here! read more

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As noted by the other reviewers, the Alaloa provides nice views of the ocean and Moloka'i and is a great place to chill and relax after busy day at the beach. However, the food is overpriced and not particularly exceptional. But my biggest gripe is the service. The service is almost non-existent. This is the third time that I have stayed at the Ritz and there has been no improvement in the service at the Alaloa Lounge. You almost feel like the servers are ignoring you until you practically tackle them to get their attention, and then it seems like they are annoyed that you are asking them to take your order. And then you have to wait for your order. During my most recent stay at the Ritz, it took 45 minutes to get my order of miso soup and crudo. Management needs to figure out how to provide better service at the lounge. read more

Got a killer sirloin burger here and the fries were amazing. Seriously, the fries. The bacon and white cheddar were nice on the burger too. Yeah, it's pricey. But the view!!! The service from Dustin was nice too. I forgot to take a picture because we just devoured it. Oops. But that should be the most honest and convincing review I can post. Mmmm. read more

Alaloa Lounge - Lounges Near Me - Kapalua, Hawaii

This restaurant boasts beautiful views and incredible services. The nightly ritual with the conch shell and tribute to the historic site is a wonderful and exciting evening activity. We absolutely inhaled the calamari appetizer and the sushi was fresh. The kids enjoyed their dinner (chicken teriyaki with broccolini/rice and mahi mahi with broccolini/rice, $16 and $19 respectively). The burger was the best we had on the trip. A must eat restaurant if staying at the ritz! read more

Oh the ambiance and vibes were EVERYTHING. After a day of traveling we checked into the Ritz and chilled out before dinner. The dinner vibe at Alaloa with live music set the tone for our next 4 days and we couldn't have been happier with the service Zach provided. read more

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awesome view, good sushi, onolicious mix drinks, good local live music, friendly staff the best smash waygu-burger w/ egg or avocado read more

Alaloa Lounge - Evening view of Ritz pool - Lounges Near Me - Kapalua, Hawaii

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Israel is an amazing mixologist and a super nice bar tender. I ordered two Coconut Fevers and they were excellent. I also ordered a burger (I forgot which one) and fries. I was splitting it with my friend so the kitchen sliced the burger and separately plated the slices along with the fries and a pickle for each of us. Overall, service was great and the burger was delicious. The fries did not disappoint!! Atmosphere was relaxed and there was generally someone singing/playing live music in the late afternoons. Why the 4? ONLY because I didn't enjoy paying $24 for a burger and fries. For $24, I expect to be spiritually moved somehow. I expect to get a background on my beef including a rundown of his lifestyle, habits, and proclivities. read more

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Service was very poor. Beyond bad. 1/2 of the meals ordered came 20 min after the 1st two. 4 people in our group. Ordered two hamburgers, three sushi rolls & chicken wings. 1 burger & 1 sushi roll came out. Then........ we waited. Server stopped by after 10 min and said "oh, you are waiting on some food. Sorry, we are short staffed tonight." 10 more minutes and the 2nd burger, wings and other 2 sushi rolls came out. 2 of the people in our group were pretty much done with their meals. Normally I would never slam a server in this situation. They can't control it if people call off and don't show up to work. BUT the server didn't stop at our table for 20+ minutes after the other meals came out. Drinks were empty. We were all done eating. We sat patiently and waited for someone to clear our table and let us know about dessert options. 15+ min and I went up to the Manager and asked to have someone clear our table and for a dessert menu. He brought the menus. Our server then came by and we ordered 1 dessert, 2 coffees and asked for the check. Dessert and drinks came and server gave us the coffee free. We put our credit card with the check and waited 20min for someone to take it. Manager came by and asked how everything was. We very politely said it was very slow. He apologized and said our dessert was free. 10 more minutes go by. It's not about free food. It's about respect. We were polite during the entire meal. Always treat people with respect. But they didn't treat us with respect. This is a very expensive restaurant/bar. When you pay these prices ($300 bill w/only one cocktail, 2 non-alcoholic beers & a mocktail) usually the service is on par with the prices. We were just there last Friday. Service was slow but not anywhere this slow. Went to the Banyan Tree restaurant at the Ritz on Saturday. Excellent all around. Our server, Nick, was outstanding. Went to breakfast twice at the Ritz in the past week. Service was great. We love this place. The bar at this hotel is very poorly run. Avoid it at all costs. Management is obviously not paying their servers enough to show up to work. read more

Alaloa lounge is a hidden gem at RC Kapalua. We were here five days in a row during our stay at RC Kapalua. Seared salmon roll, shishito pepper, garlic edamame were our favorite bites ordered twice or more. All tap beers are local (but 12oz is on smaller size). Mai Tai and East West Highball we're my fav cocktails. The mochi with baked coconut flake, macadamia ice cream was the best mochi dessert I've ever had in the country. Service was always at top level that you can expect at RC hotels (thank you Vyno, Jack) read more

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Mediocre food. Good atmosphere and vibes with a view over the pools and grounds. Service is okay depending on the time/day. The first day we sat down and had to go to bar for drinks twice because no one approached us to take our order even though we could see waiters going around to other tables. Bartender told us to seat ourselves so not a host issue. We got the spicy tuna roll and creamy popcorn shrimp Roll. Spicy tuna roll- Basic, nothing special - 3/5 Shrimp roll is just California roll with popcorn shrimp on top. The shrimp needs far more sauce. The only thing you can taste is the dough it was fried in which tastes like funnel cake. You could've told me there was no shrimp inside, that it was just funnel cake dough, and I'd have believed you. 2/5 - can't believe it was $30 for that. read more

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The food is tasteless and expensive. The portions are small so the value is definitely there. The ambiance and service was good, but totally not worth it for the food. read more

Unbelievable tasty sushi. Worth the price. Fresh as it gets. Yum yum yum. In ma belly. read more

The lava flows here were really good. Perfectly blended with no little chunks of ice at the bottom. The service was quick and friendly and the seating was casual and comfortable. It was a nice relaxing way to enjoy a drink after dinner before retiring to our hotel room. The prices weren't even that outrageous for a Ritz-Carlton. read more

Alaloa Lounge - Lava Flow - Lounges Near Me - Kapalua, Hawaii

Amazing service! The most delicious food! Beautiful view. Couldn't be closer to heaven!

What a great place to relax, sit back and enjoy. The Alaloa offers an abbreviated menu but it is perfect if you desire appetizers, sandwiches, pizza.... but, the food is outstanding! Not your typical tavern food. And the cocktail menu, you must give it a try. (Try the smoky old fashioned!). And without saying...the atmosphere and the view are breathtaking. read more

Stayed at the Ritz for 7 nights so we frequented the lounge for drinks and dinner. The lounge itself is beautiful as it overlooks the ocean with a nice breeze coming through. We enjoyed the live music every night and the food & drinks are pretty good Service, however, was terrible. We were waited on by a woman named Shannon one night who was the rudest waitress I have ever encountered. She treated us like we were bothering her and made several rude comments. The next night when we went back, we were in her section and she totally ignored us so we had to move. You don't expect this kind of behavior for any wait staff, let alone at a Ritz. read more

I've been to this bar several times before but it now sports a new name and has its own Yelp page. We stopped in for a drink before attending the 2017 Kapalua Wine & Food Festival. They open at noon and food is served until 10pm. ATMOSPHERE: This is the former "lobby bar" in the Ritz Carlton Kapalua. Seating is a mix of outdoor sofas and chairs on a gorgeous oceanview deck or in the open-air lobby with sofas, high tops and bar seating. Depending on events going on, it can get fairly crowded and noisy. A live entertainer/band is usually performing. MENU: Apps, salads, sandwiches, burgers, desserts, all priced very high. Think $25 for a burger. Yup, you heard right. BEVERAGE: My friend and I just had beers which were priced at $8/bottle for domestics as well as imports, so you know we chose the latter. Welcome to my "alcohol abuse" list, Alaloa Lounge. SERVICE: We sat at the bar and the service was friendly and quick despite a rush of people doing the same thing as us prior to the festival. Damn alkeys, lol! OVERALL: Pricey menu, gorgeous view, good service. read more

I know hotel bars are expensive. I would expect the Ritz to be even more expensive, but this place is ridiculous. There was barely any alcohol in the mixed drinks going for $15-19. Compared to the drinks at the Ritz pool, this was kind of a joke. The staff was nice and of course the view of the pool and beach was lovely. We got our drinks elsewhere for the rest of the trip. read more

Alaloa Lounge - Pina colada - Lounges Near Me - Kapalua, Hawaii

Per usual, we were hungry because we only snacked at lunch. So we wanted something hearty - we ordered the cheese pizza. And then of course we wanted to feel healthy, so we ordered the edamame. Greens! Haha. The edamame had a very lovely garlic crunch and sauce. Finger licking good. The pizza had this wonderful ricotta on it- house made. Made what could be a boring cheese pizza, quite interesting and yummy. read more

So glad we took a chance on spending a birthday evening here after a disappointing experience at another famous restaurant down the road. The prices were steep but the food was amazing. We had sushi and shared a burger, which I must say was much better than the burger at their Burger Shack at the beach (but still a fun spot too). The view is stunning and the service is the right mix of attentive without being snobby. Enjoyed the live music and they were so kind to bring out a special birthday dessert. We encountered only gracious and friendly employees at this property and felt like the Ritz lived up to its reputation. read more

So the first thing to remember is it is in the lobby of the Ritz Carlton. We stopped I. On the night of the 18th after a long flight from the east coast. We had a couple of drinks that were suggested by our waiter Colin. The drinks seemed very strong and my wife could not drink the one that was brought for her. My drink was a reimagined Pina colada, ok but like I said a little heavy. We ordered burgers and fries and they were delivered in minutes. We watched the sunset ceremony that takes place in the lobby nightly followed by live jazz from a very talented musician duo. The burgers were good but nothing different than say Red Robin type fare. It is a little on the pricey side. It is the Ritz Carlton!!! read more

This lounge was ok. I was a little disappointed in the small menu that they had. I guess I am use to going to the Four Season's where the staff is super attentive and are constantly checking your water glass, and filling my hot tea pot. The chicken sandwich was good. The side salad that came with my sandwich was 90% lettuce so it wasn't very impressive. The chicken lumpia was really greasy. The veggie sushi was not well rolled. It fell apart when I picked up each piece. Overall, I felt ignored by the waitress and everything I ordered except the sandwich was incredibly mediocre. Sadly I won't be coming back to the lounge. This is not a reflection on the property. This review is only for the lounge food and service. read more

We ate her a few times while at the Ritz. We enjoyed lunches and dinner here a mostly. The service was consistently slow. That was the main downfall of coming here. In the afternoon and evening it gets windy so if you're sitting on the lanai portion of the restaurant be prepared. My favorite dish was the Ahi Poke with Shrimp Chips. The Poke is very fresh and the Shrimp chips were a very nice accompaniment. For dinner my children enjoyed the Chicken Fingers and I will say probably some of the best kids style food around. Their fries are on point! No mater what they come with the fries are excellent. So while staying in the hotel and you need a spot to eat for lunch or dinner stop by but don't be wowed. There are a ton of other options within walking distance to try. read more

Expensive, but expected if you're staying at the Ritz. My husband and I were not that hungry so we shared the ceviche and a chicken caesar salad. They split the salad and surprisingly each portion was pretty filling! they serve REAL croutons :). Love the presentation for both and I especially loved the ceviche - large chunks of seafood. read more

Alaloa Lounge - Ceviche - Lounges Near Me - Kapalua, Hawaii

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Very small menu and the waiter was rude. We are staying at the Ritz and everyone has been exceptional in customer service up until this experience. The waiter didn't know much about the menu and couldn't answer any of my questions. He just said "it's whatever it says on the menu." So I just ordered the turkey club. After my first bite I realized the special aioli sauce wasn't on it. I flag down the waiter and I said the sauce is missing. He looked confused. So I said " this is suppose to have an aioli sauce right?" He replies " I don't know, do you want to see the menu?" Oooook. No. I just want you to bring me the sauce that is suppose to come on it. I shouldn't have to review any menu. After 8 mins, my soda is getting watered down and my fries are now cold a manager comes over to apologize for the long wait for the sauce. He offers to comp the turkey sandwich meal which is nice but the overall experience with the waiter left a bad taste in my mouth. I shouldn't have to be treated that way in the first place. And then wait 10 mins for a sauce that should have been on there in the first place. I didn't even get to enjoy the rest of my meal because my baby woke up. If only I didn't lose those 10 mins waiting I could have enjoyed my whole meal. My dad ordered the Romaine salad with chicken. Only complaint from him was the chicken was dry and he had to ask for more dressing because they literally drizzled the dressing down the middle of the salad. read more

Alaloa Lounge - Turkey club and fries - Lounges Near Me - Kapalua, Hawaii

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Great place for a quick bite or even a full meal if you want. The sushi is really good and the views aren't too shabby either. Maverick was there everyday during our stay helping us out and making our stay excellent! read more