They never have enough vehicles. EVEN if you've made a reservation weeks/months in advance for a specific pick up time. I tried giving them multiple chances to prove my opinion wrong but the last straw was waiting nearly 45mins passed the pick up time and the vehicles tank was on "empty" AND to top it off the car was dirty. read more

The car rentals at LGB are conveniently located across the street from the terminal in a portable. Love the easiness of renting cars at LGB. It's quick, great location and friendly customer service. Anytime I don't have to ride a shuttle to get to a rental car is a plus. read more

Easily accessible rental car spot at LGB - their staff is friendly and efficient, getting everyone checked in and in their vehicles ASAP. Cars are clean and well maintained. Decent available fleet. They have a shared counter across the drop-off circle with a handful of other rental companies. It's a narrow lot, so they end up moving/adjusting the vehicle for you to pick up and drive away. If you're dropping a vehicle off in this lot, be careful navigating around as well since there are tons of cars and people walking around. No issues with our check out and our vehicle was perfect for our family trip. read more

Renting a car on the mainland... Using Dan O.'s suggestion, I found the past two rental cars through AutoSlash.com. I can specify the "least expensive vehicle" or search by car size (SUV vs. Compact car, etc) with this website. This time, I needed to pick up a car in Las Vegas and return it to Long Beach Airport. Autoslash sent me quotes from Priceline, and I chose my Car Rental Company from the quotes they gave me. Alamo had the best options, so we used this company. We were quite happy with the Toyota Corolla, but I couldn't figure out how to get my phone to sync with the car's monitor. I went back to Southern California a few days later for a last-minute trip. I used Autoslash again and got a Kia Forte. No problem! Hooking up with the car's system was simple! The gal who gave me the car keys didn't push me to get extra coverage... yay! Even bringing the car back to the Rental Car Center was easier this time. I was greeted in the parking lot and went on my way. (I didn't have to go inside the building and drop the keys in the slot.) The polite young man even reminded me to get my jacket from the front passenger seat... thank you! I left the keys in the car and went across the street to check in my luggage at the Long Beach Airport... Easy! I received an email with the invoice... everything went smoothly! read more

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This rental car facility is so convenient. It's literally across the street from the Long Beach airport. When you return the car just pull into one of the Alamo stalls and park. All the rental car companies here share a lot. One of the workers from Alamo will come out and inspect the car. They'll tell you to leave the keys in the car ignition. They glance over the car and say that they'll send you an email. The whole process took less than 30 seconds. read more

Alamo Rent A Car - Car Rental Near Me - Long Beach, California

The rental process at the airport went very smoothly. On the last day of our rental, while driving down the road, the tire pressure in one of the tires began plummeting inexplicably. We pulled into a gas station to refill tire and air was escaping as quickly as it was entering. To our utter amazement there was no spare tire. We dialed the "800" number in rental agreement. We are advised that a tow truck would be arriving within an hour. A link for an Uber to take us to another rental place to get a replacement car was texted to us. 3 1/2 hours, multiple phone calls and nonsensical excuses later, a tow truck finally arrived. After wasting our last day of vacation, we then received a call from the business where the car was towed asking what they should do with it. The tow truck driver had no information except our phone number. Thus should have been an easy fix read more

I dont know how this location cant be rated less than 5 stars. My guy Dee is there almost every single time I am at this airport which is at least 2-3 times a month. Dee is always right there to greet me and dab me up. Couldn't ask for anyone better to end my day! read more

Randy at Alamo's LGB returns was genuinely helpful and friendly. He made the return process quick, checked me in with a smile, and answered all my questions clearly. I wish more rental returns had employees like him--he made it hassle-free and pleasant. read more

I'm doing something I've never in my life done. I'm giving a car rental agency a five-star review. Car pickup was effortless. Absolutely no attempt at ridiculous upselling. Pick up took all of 10 minutes. It's a 2-minute walk from the terminal. Car return also effortless. The guy that checked me in could not have been more polite. Feels like pulling up to a friend's house. Another 2-minute walk to the terminal. Car had 5,000 miles. Jeep Cherokee hybrid. $10 worth of gas to get back and forth to the Port of Long Beach. I hope this wasn't an anomaly, but I was shocked and amazed by the service. read more

The Alamo price was very clear upfront, no add's or confusing extra's. Car was clean and ready when picked up. Drop off was easy and efficient. Final price paid was exactly as originally quoted. I recently rented a car from Budget. Their pricing was confusing and ended up substantially higher than I was originally quoted. I will never use them again and I will now make sure to use Alamo for my rental vehicle needs. read more

It's been over 24 hours since I've dropped off my rental and the location hasn't checked in the car. I've spoken to about 3 different customer service reps telling me the same thing, "we've added in notes for the location to check in the car". One rep even told me to fly back to Long Beach to check the lot and speak with the team directly. What a joke! read more

My daughter left her laptop in the car and simply asked them to give us a call when the car is returned if they find or not find the next day no call back so the second day after our return which the car should have been returned walked in because there's no way you can call the desk at that location, which is very inconvenient left my information went back three hours later. They said the car was returned. No laptop was found. I asked so why did you not call me to let me know???? why did I have to drive here to ask ? Oh, we were probably just backed up in the back of house my response , I know your manager is sitting behind The wall nor managing afraid to come out and your giving excuses excuses for him?? This is a company and should always call the customer with an answer whether it's negative or positive very unprofessional do not understand that kind of service. it's a shame because I have my customers rent cars from there and I reimbursed them for my business. I'm done with Alamo. Terrible terrible management. It's a shame. read more

Rented 2 vehicles one for ourselves and our son and daughter in law. One rental went well the other seemed to have problems from the start with having the fuel service charge applied and getting it removed even before getting into the vehicle. Alex said we'd get an email confirmation of that removal so we left the lot. Apparently we never got an updated email but since she's the manager it should be ok right......wrong. Onto the vehicle a "2024 new vehicle" in which they praised so highly before giving it to us. We used it to drive to the hotel, to get food and back to the airport so 3 times in 3 days and the day of return the battery died. It only had about 5k miles on it. Got charged a jumpstart fee for that. I mean who would've thought a "2024 new vehicle" as the manager mentioned who proudly gave it to us said in that manner would need a jump on the day we were returning. It's a good thing we had enough time before our flight. So upon returning we mentioned this to I believe he said his name was Eduardo he didn't have a name tag. He said it happens apologize for the inconvenience and said he'd remove the jumpstart fee and fuel service fee since we returned it full and we explained that it should've been removed before we took possession and never got confirmation of that. He said he'd also put a small discount for the trouble. However he'd have to that once he gets inside at the computer. He must've forgotten because it took more than 48 hours to get the receipt that never came by email. It was only after a few days of trying to access under past receipts to find out that they had never removed any of the charges they were supposed to. So if you rent from here keep in mind if you have the time make sure to get a paper receipt for everything. We even called and they said they'd take care of it and have yet to anything resolved. It's been a week since that call and a week and a half since we returned the car. The only reason for the 3 stars is I can't deny that they are all very pleasant however the inconvenience of everything else takes away from the experience. read more

Would never ever rent from this place! You'll take forever to get someone attention. The car was in a bad condition and not clean. I've rent with Avis, Enterprise with no problem using my Apple Credit Card but the employees there insisted that it is an Apple Store Credit and not Credit Card? They kept telling me that it can only be used at a Apple because it is an Apple Prepaid card? Like what? i even explain to them that this is the Apple Credit Card with Goldman Sach and all of that but they just ignored and wont let me get the car. I went to John Wayne airport and rent from Avis using Apple Credit Card wiith no problem read more

Got helped by Esteban today. Amazing customer service and I was in my rental within 10 minutes! Will be a returning customer. Thank you!

Recommend! I arrived at the scheduled time for my pickup. I was not comfortable with the vehicle I had reserved and the agent, Imtiaz K selected a much more practical vehicle for me and my elderly mother. Imtiaz K was attentive, polite, and prompt! Just like it should be. Thank you Julie B read more

Great service and lovely staff! Khan's customer service was brilliant! We had a mare trying to get hold of a Mustang convertible last minute and initially we were told there wasn't one available so we accepted a Dodge Charger instead. When we were in the car park finding the car, Khan was running around trying to find us to tell us a Mustang had just been returned and handed us the keys for our lovely new car for the day. We were super pleased, the car was in a brilliant condition and the whole process was seamless. Price was as promised. Would 100% recommend and would use Alamo here again. read more

I rented a van from Alamo using my Costco Membership which resulted me getting a Dodge Grand Caravan for 5 days with unlimited mileage for a little more than $300.00. I was very happy with that price and the size of the van was great. The service was absolutely horrible. The lady at the counter ( name I think was Jordyn) was exceptionally rude. She was not even paying attention to me when I walked up to the counter. The lady at the Budge rent a car place had to get her attention because Jordyn was too busy looking at her phone. Like I said the van was great except for a couple of things: 1) the windshield wipers hardly worked. They could not clean the windshield at all. Also, there was so much trash in the van: three large Starbucks cups that were not all the finished, a can of bottle spray, and some other hygiene products. That was very disturbing to have to clean out the van for the company. Upon returning the van this past Saturday, the lady at the counter was not very pleasant at all. I wanted to switch my payment method upon returning the car which I was told I could do when picking the car up and it seemed like I irritated the lady at the counter. I do not know her name because she had no name tag on. She was rude and disrespectful to my wife and I. One of the few bright spots in customer service was one of the counter representatives who helped us when picking up the car was very kind. I am not sure his name because he did not have a name tag on but he wished me a belated Happy Birthday and really made sure he helped us in anyway that he could. read more

Sometime between when I started renting cars & now, Alamo has emerged as my favorite rental car company. That's based on renting from quite a few different rental car companies over the years & eventually noticing that most of my experiences at Alamo were generally good to better, while that wasn't nearly so much true of other places. That trend continued when I rented a car from Alamo at LGB. Quick, convenient, & trouble-free, that sums it up. They're right across the street from the terminals. I reserved compact & got a Toyota Corolla that was in perfect condition. The counter agent didn't hassle me with all the usual upsell stuff. Both pick up & drop off were a breeze. That's as good as it gets in my book. read more

Bait and switch Picture showing was a new Dodge Transport. I got an old Chevy Pedophile truck, getting 10 mpg for $987/week. I should have gotten the title for this POS at this rate Shop elsewhere, you will be happier, you may get something "similar" to the photo and certainly better mpg. $80 to fill it and had to fill it twice As an added bonus, we had it not only delivered with trash already in it; it needs an oil change read more

Alamo Rent A Car - Chevy Passenger Van - Car Rental Near Me - Long Beach, California

Worst experience of my entire life with this company. Jacked up rates, terrible customer service, no walk around, sales person is a liar, and they jack your rates by more than quadruple to then say we are doing you a favor by lowering it by half. Bro you jacked rates from $40 to $160 to bring it down to $80 a day. For a car that wasn't even the one I was supposed to get.. NEVER GO WITH ALAMO! read more

this review of Alamo is only for this location. I've largely had a good experience with Alamo otherwise. I had booked an intermediate SUV last week. getting the keys to the car was no problem. When I turned on the engine, the Maintenance required indicator came on. When I went to the desk to let them know that the indicator was on, they almost fought with me saying how can that be. then I waited for the agent to go and see it for herself. She came back and gave me the keys to another SUV. I opened the doors and the car had not been vacuum cleaned. There were tissues in the door side, there was a McDs drink cup under the seat... I mean isn't cleaning a basic task when the previous person returns the car?? The seats were stained as you can see from the photo. When I took it to the guy checking out the cars, he said, "Yeah too bad our guys didn't spot it". The car itself was good, so we just took it and went. But wish they did a better job of keeping the car presentable between rentals. read more

Alamo Rent A Car - dirty seats - Car Rental Near Me - Long Beach, California

I had an outstanding rental pick up with Randy on 12/20/19 at the Long Beach airport. It was the fastest and most efficient pick up I've ever had!Usually it takes forever to pick up a rental! He was very nice and professional. Thank you again Randy! read more

Worst customer service. Rented from LAX and needed to change cars due to fuel gage not working. Came to Long Beach because it was the closest to us. Waited over an hour and still no one assisted. Got some bogus extra fees that just started today. Do not rent from this location. read more

I hate renting cars because there are always extra weird fees attached that you don't find out about until later. However this was not my experience with Alamo. Check in was very quick - less than 5 minutes and drop off was about the same. I was quoted $70 for a small car but got a free upgrade to a Nissan SUV. They actually answer their phone if you have questions. It was a very pleasant experience. read more

I booked my reservation through Costco and got a fairly good deal on a Sedan. I arrived on a Saturday around 5pm and to my luck, there was no line at all. I spoke with a man named Mark who was truly a professional. We had a real conversation and he talked about his life and I spoke about mine. Most of the times, I'm talking with employees that are just straight business so it was refreshing this time. I was sad to be told that there was no sedan available but they had other options. They really sold me on a pick up truck and said they would match the price I would've paid for the sedan. I would've never gotten a truck but they told me about all the benefits it provided and it could be a different experience for me. They also helped out with gas too which I was truly appreciative of. Everything turned out great, the truck drove smoothly and I'll definitely consider it during my next rental. Thank you Alamo! read more

Alamo Rent A Car - Car Rental Near Me - Long Beach, California

Starting from 3 stars: --minus one star for sticking me with a car with no remote door/power windows--the "Priceline car," even though I'm a Quicksilver member and rent here regularly --minus one star for not even pretending to care read more

Alamo Rent A Car - Near terminal, but not in it - Car Rental Near Me - Long Beach, California

Discrimination is the only explanation. I had a reservation confirmation number in hand when the 2 young men at the counter (National and Alamo which share a counter in LGB) both said that they had no cars despite my reservation. Then I leave without the car that I had reserved and in the parking lot are no less than 50 cars in the Alamo section alone and at least that many more in the National section. Never again Alamo. #boycott read more

Do not rent a car from here. You will pay extra fees. Reserve a time only to be told that the vehicle you reserved is not available for hours. Try to convince you to take a "comparable" vehicle that is not comparable. Vehicles are not clean. No gas. Staff is not courteous, threatening to cancel your reservation cause you are upset that you are not getting what you paid for or reserved. Blame you for their incompetence, you should have come in not made the reservations online, wtf?!?!? Why have a website then ? Never again!!!!! read more

One of my best experience with a car rental agency. It started out being a one starred experience. I was in town for a wedding. I reserved a SUV to pick up other out-of-town family members from the airport. They didn't have any SUVs. It was Thanksgiving Day. The checking-in agent had an indifference attitude. After I declined the offer for a compact sedan, she told me I could wait in the lobby until a customer return a SUV. Because she had to be away from her family on a holiday, I gave her some slack. I didn't appreciate the attitude and resisted responding in kind. But everything turned around after a short wait. Raven Anderson, the station manager, called me to the counter and resolved the situation. She was very professional and kind. I heard her conversation with another customer when I initially check-in. She was a team player, explaining to the other customer that she wanted to be at work since her employees had to work on a Thanksgiving. She was honest and upfront about my rental situation, explaining that my reserved car was not available for the entire day. However, she rectified the situation by giving us an upgrade to a luxury car (Cadillac XT) without any additional charge. She went a step further and reduced a day's rental fee. This action was above and beyond my expectation. My business usually used Avis for our rental car needs. I was an AVIS preferred member. I used Alamo through Costco for this trip due to a significant cost difference. I would consider using Alamo when traveling through Long Beach Airport with this type of customer care. Ms. Anderson should be commended for her leadership and professionalism. Thank you Raven for making my experience with Alamo a very positive one. read more

Alamo Rent A Car - Unexpected upgrade to a luxury car - Car Rental Near Me - Long Beach, California

A couple of weeks ago, I rented a minivan to drive/move from Long Beach to Charlotte, NC. Unfortunately when I was in Texas one morning, it wouldn't start and I ended up on the phone with roadside assistance for nearly half of the day before I was told to get check back into a hotel and try again in the morning. I needed an entirely new car because the issue was irreparable on site. They told me that because it was Labor Day, all rental companies within 100 mile radius were closed so I simply had to wait, and then start over the following day. I was very tired, and frustrated, but checked back into my hotel and waited. It was then that Trey Weeks from the LGB Alamo caught wind of my situation, personally emailed me and asked me to call him so he could step in. He quickly worked to get the van towed (with allllll of my worldly possessions) to the airport. Upon arrival to the airport, I was told hey had no vehicles big enough to accommodate all of my stuff. I was stranded in Amarillo, TX. Trey, who had given me his mobile number so I could reach him quickly, then got on the phone with the associate at the airport and within a few minutes a brand new van appeared. Trey went above and beyond to ensure I was taken care of, safe, and back on the road ASAP. He also refunded me for all of the trouble I experienced. Overall it wasn't an ideal rental experience, but it was certainly the best customer service I have ever had. read more

We needed a 4 wheel drive suv. The time i was about to get the car there weren't any available. So the manager Raven told us that the moment they get one they will give us a call to switch cars. After a few minutes that we left we got the call and got the suv. It was an excellent customer service i must say. And the person in the counter too, Jordyn, was nice. Ill definitely rent here again. Keep up the good work! read more

Shout out to Nikki for being so caring and attentive. We've never rented with Alamo before but thanks to her exemplary customer service we will be using Alamo more often. When you're traveling (especially with a baby) you can feel anxious and overwhelmed but she made the process so easy and made us feel so welcomed Thank you! read more

I come here because the rates are sometimes more reasonable than LAX and it's closer to me. I've rented here twice and both times Jose has helped me. He was always very friendly and professional. I'm usually in and out and when I waited in line I was out quickly. I would definitely come back to this location. I do have to mention the lady who you return the cars to is very unfriendly. She was nonchalant the first time but rude the second time. I reported her to Alamo and apparently they've gotten numerous complaints about her. How she is still working there is beyond me but she gets this location one star off. I also reported how awesome Jose's service was because I believe in acknowledging the great experiences as well. The customer service inside along with reasonable airport rates is why I would return. Tips!! Airport locations are the highest to rent from but have the best hours. If you can rent during business hours you would save a lot of fees going to a location away from the airport. If you have full coverage insurance you can skip the additional coverage they offer. Some credit cards also offer rental protection. Alamo doesn't charge a big deposit on your card either, I've only been charged the amount I've booked when I returned. You get a one hour grace period before they charge a late return fee. read more

Be careful to read their fine print if rent a car without insurance. They claim if it is your fault or not you pay for a accident. I had a small dent in the car from another Alamo rent a car and it was their fault and they want me to pay for it. This is absurd, they are shady, unfair and dishonest Do not believe the review --beware. read more

Just remember cheap prices is sometimes gonna be shitty service. Example Alamo Rent A Car in Long Beach. Awful service, with the workers working there right now 08/09/19. They're trying to blame us with a dent on the car, that was clearly already there. They're probably just trying to save their butts, because they couldn't get the people prior to us that rented the car to confess. Or they just didn't do their job by inspecting the car prior to us, so they are looking to blame someone. Whatever the case is, if English is your 2nd language take someone who can help you out and translate. Because one of the girls talked down on my dad because he has broken English, luckily my dad even though he noticed her attitude didn't say anything cause he has manners. Just remember to take pictures and inspect the car prior to driving it off the lot, because these people are shady. read more

Positives: Our SUV (Hyundai Santa Fe) was clean and in decent shape for a cross country trip. The staff was professional. Negatives: Alamo had confirmed that the Long Beach Airport location, where we got the rental, had a wifi hotspot tablet available. We discovered upon the day of the rental that the location does not have the wifi device available for rent. Upon dropping off the vehicle, I realized that night that I had left my Ray Ban sunglasses in the vehicle. When I called the Long Beach location a few hours later to have them check the vehicle, they could not find them (...right), although I know I had left them in the sunglass holder in the vehicle. Tip: If you get the full ("walk away") insurance and are using a third party (I.e., Hotwire, Priceline, etc), for the rental, decline from the vendor and purchase it directly with the rental company at the day of vehicle pick-up. read more

I always try to remind myself of where I am when I rent a car or stay in a hotel or book a flight when it comes to prices. For So Cal, at the airport, for 5 days, I paid $176 for an economy rental. Unlike Budget, I didn't have some insane deposit to lay down, and unlike Dollar, they rent to those who have bankruptcy in their pasts. Unlike both, Alamo allowed me to apply two discounts to my rental online ($30 off a weekly rental, plus an additional discount for paying ahead of time). Sure, the first car they gave me was bright yellow. And it was a Chevy Aveo. But when I went in and asked for any other car, so long as it wasn't yellow, the service person gladly obliged. The car I ended up getting was a Hyundai with no power windows and a nonadjustable steering wheel, but it was a 2011 and it got good gas mileage. If my arm can't handle rolling down a window manually, then I've got problems that supercede rental cars. Count your blessings, people! I'd rent from Alamo again, for sure. read more

Dont even waste your time! I made a reservation, got there, and they gave me the run around. Never again! Thank God for the app Turo, got my car from them hassle free. read more

Customer service is horrible here. First I'm standing at the counter for 10 mins before anyone shows up, when the attendant finally showed up, she tells me she's on break and I need to wait 10 mins. I've never in my life experienced anything like this. I'm the customer, paying YOU to rent a vehicle. The least you can do is have another attendant available to help customers. The attendant is very rude. No customer service skills. I understand these are trying times but she did not smile one time, talked very abruptly to me as she's helping me, but also to the other customers coming in. A customer was returning his rental vehicle and she very rudely told him he had to wait because she was the only attendant. There is a way to talk to people. If you want respect you have to give it. She gave none nor showed any respect for paying customers. I'm extremely disappointed and will not rent from Alamo again. Should of stuck with my first mind and went with Enterprise like I always do. read more