I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an "Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized. read more

I am puzzled by this location. Using National Car Rental at other locations, the service is quite a bit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck. read more

Thanks to national team at Long Beach airport for another great customer experience! Thank you Randy for working on a holiday and accommodating my request for a car. Thank you Karen for the great service when I returned my car! She was quick efficient and friendly Both - deserve some kudos from national. Please recognized them. read more

Dee was amazing check me in excellent person!! Outstanding always helps me....all staff is excellent

The car was nice and clean decently. Process was easy and smooth from start to finish. Customer service was mid at best. First time renting from national so not sure if they are known for their customer service. Would definitely rent again. read more

Khan at the pick up kiosk was super helpful and pleasant. Also, Long Beach airport is easy in and easy out.

Always a pleasure dropping a car off. Today Alejandra was quick, professional and helpful. I like the fact that she actually introduced her herself with a handshake. Professionalism is a lost art and she has it. read more

I absolutely love how quick it always is to get my vehicle. I get there and they literally show me which lane of vehicles I have to choose from, pick one, get in, drive to the gate and leave! The last vehicle I chose ended up only having 11 miles on it so you can imagine the authentic NEW CAR SMELL!! It was a hybrid which I'd never driven before and LOVED IT!! I've been with National for over 15 years and I have ZERO complaints!! Highly recommend. read more

Great customer service, and I love the short walk from the gate to the counter. No Emerald Executive Aisle, but you don't miss it. The cars are right beside the counter. Super quick and easy. The only problem is I cannot, for the life of me, get through to anyone by calling the local number. I left my makeup bag on the floor in the front passenger seat upon returning the car. My 15 year old just gifted it to me for my birthday, along with all of the makeup inside of it. The website lost and found process is not returning any results, but this location is so small and personal, I know that I could just speak to someone live, they would find it. I am so sad. There's also a fake diamond tennis bracelet in there my mother in law just gave me. I'm so sad. Please please return it. I will send you a prepaid FedEx packing label or UPS. Please respond. read more

So at first I was upset because the wait for me to get a car was long however the customer service was so good. Everyone was really nice and upgraded me for the inconvenience. read more

Excellent customer service.. Vinny has a great smile and a winning attitude! 10/10 will be back

Rental Cars. I am a power user of National Car rental and have recently switched to the Long Beach airport because I am hating LAX... The good thing about Long Beach airport is that you can walk a few yards to the car rental places - because it is such a small airport the corresponding car rental yards are on the small side. Being an Emerald club member I can normally just take a car but due to the small size of this location, you need to pop by the booth first where they hand you the keys and get you on your way- hardly any delay and they were super helpful and happy to see me. Got me wheels, and pointed in the right direction, off I went on my usual California business jaunts. Drop off was just as easy and a quick stroll puts you right into the terminal. Definitely a good location. read more

This is the 2nd time I have rented here and they have been fantastic for getting me into my car quickly and wrapping up the rental process and getting me on my way when I return the vehicle. The cars are in great shape you usually have options in the class you rent and their staff is super friendly. Nikki has been a great staff member to work with I highly recommend National for LGB and local rentals. read more

Appreciated the help front start to finish I arrived and the car wasn't ready however after a brief wait I was taken well care of. At drop off diondre was so sweet and nice. He takes care of you and makes you appreciate why you use National. Keep up the good work. read more

Rude, lazy service when I dropped off the car tonight. They think it's ok to let people stand around in their parking lot while one poor woman does the check out process and three of them sit and do nothing in the office. As soon as I started complaining and left the key on the counter the manager jumped up and started processing my drop off. I was so angry I just left. And telling me "there's a woman in the parking lot who can check you out" and then changing it later to "you have to go wait at that hut" are both inconsistent AND rude when you're the one at work not helping and just sitting on your ass!!!! read more

Inefficient. 3 check-stands, 8 customers in line, 1 employee helping. 3 in the office chatting and laughing. Learn to look up and get off your duff. It's not funny when it's late at night and customers have to wait because the employees don't want to work. read more

National Car Rental - Car Rental Near Me - Long Beach, California

It wasn't a bad experience, but it wasn't a great experience either. I'm an Emerald Club member and am used to going to the Emerald Aisle to pick out my car and be on my way pretty quick. I understand this is a smaller location, which is no big deal, but the offer the Virtual Aisle, which can be useful IF they have cars. I flew in on a Thursday morning, which should be day when they have some cars, but apparently someone messed up the night before and didn't bring any cars up to the stalls so there was nothing available immediately. I walked up to the booth around 7:25am and didn't get a car until around 8:00am, which is unfortunate because I was the only one waiting...I watched people from my flight renting from other agencies leaving in their cars within just a couple minutes of flying in and I won't lie, I was a little jealous. As far as the car, I got a Hyundai Sonata and it drove alright and I was glad it had Bluetooth available but I really hate Hyundai's and wish they didn't have so many. The smell weird and only have maybe 3 horses in the engine, which makes driving in LA fun... Overall, the experience was alright, not great...the staff wasn't overly apologetic for the wait, but I got a car that got me from point A to point B, which is all that really matters. read more

Not my favorite National Car Rental location! I don't get to pick any car on the lot and I don't even get to go to a car on the lot - I have to go to the booth first - a bit better then going to the office first, but I'm just not use to this sort of service from National. Though I did get a decent car - I did NOT get a 300, a Jeep, a Mustang, nor did I get the charger - I did get some sort of Nissan Altima - not bad, but not my type! Gas was filled up, car was clean and it was fairly easy to get out of the parking area - so long as you don't follow the signs! read more

Summary based on several rentals at this location: --ok cars --getting a car generally ok, though sometimes you have to wait, even with a resetrvation --occasional Prius (make sure you gas it before you return, even if it shows full. They'll ask and you pay a fuel charge if you didn't put gas in it.) --ok prices when you get a rental through Hotwire --limited upselling of insurance/gas when you're in the Emerald Club --return in the lot and not at the counter, which is a plus at LGB read more

What is the point of putting in your flight information if they're going to close the counter anyway and leave you stuck at the airport with no car? I was at the rental counter at 9:35 and they had left me behind. Glad you got to go home, guess I don't get to. read more

After reserving and pre-paying for our car rental one month in advance, we showed up and National had run out of cars. The customer service agent said it would be a 30 minute wait for them to get additional cars. Fortunately it was only a 20 minute wait, but still.. come on National! Our car was clean, but had a handful of dings, scratches, and dents. I guess I I'm spoiled by other rental car companies who have a bit newer fleet. All in all, a decent experience given the circumstances. read more

Nice new car, good service at LGB. Some issues getting in touch with them in advance.

I had an excellent experience renting a last minute car for a holiday weekend. I missed my plane because Jet Blue does not allow you to re-print your boarding pass within 30 minutes of boarding time. This bizarre rule meant that I needed to find alternate transportation to Vegas as the following flight was booked. My husband booked the vehicle online, applied a coupon and I was able to immediately pick up the vehicle minutes later with the assistance of Darrin and Erica. They went above and beyond to get me a great car that in the end was a great option allowed for me to get some calls done with the blue tooth phone connection and had great music with the Sirius stations! read more

True, I did not have the full "Emerald Club" experience at this smaller location. However, because I interacted with national staff, I had a better experience... tips about the area, advice on future rentals, and still a speedy in and out. I really appreciate National. So far, their people always treat me like a welcome customer, and the LGB location is no exception. read more

My favorite car rental shop at LGB! Emerald Club members will love this place. Very nice staff, never any hassles. And Southern California's best kept secret. Long Beach Airport. If I ever spend more than 15 minutes picking up or dropping off it's my fault! read more

I had an absolutely wonderful experience renting a car for the first time for business by myself! everyone was so nice and helpful especially Adrian being a member of the Emerald club got me a convertible Mustang which was the icing on the cake very easy location close to the airport I was quickly in and out renting and returning I highly recommend this location read more

National Car Rental - Car Rental Near Me - Long Beach, California

See all

Shout out to the great National team at LGB. We arrived late Xmas Eve, tired, cranky, and were greeted by a national team in good spirits who got us into an upgraded car and on our way in under 5 minutes. Emerald Club checkout is normally very easy, but is crazy easy at LGB. On our return, the check in was quick and friendly. I've tried them all, but always come back to National. Best of the best at LGB! read more

I honestly hate this location. I'm not an elitist that wears their loyalty status on their sleeves but I almost think they punish Executive Emerald members on purpose. The manager is extremely confrontational and rude; and the employees just end up walking her shameful path. As others have said, you can't pick your own car (no emerald isle), they rarely have the car type you reserve, basically first come first serve, so coming at the end of the evening renders barebones during busy times of the year. read more

Have rented from this National location two times recently. Very quick process and car selection was great. Returning he car is a quick and easy process. Jennifer is great! Customer satisfaction is top of mind for her. Great experience!! Thank you! read more

Never make reservations with National rental cars. They never have cars when you show up to get them. I wish I could give less than 1 star! Not only do they not have a car, but they don't know when they will have one and are waiting for someone to return one. Then to add insult, they tell me there are 3 people already waiting ahead of me for a car!! Never again will I use National read more

Beware. This place sucks. They will charge you for damage even though you didn't cause it.

Customer service is bad and i think it's because they deal with travelers often. Very difficult and uneasy to work with.

I had a rental from LGB tonight and even though the vehicles were parked in spots with signs clearly marked for executive (I am an exec. club member), the rep. explained that the larger vehicles would be an additional charge. Take a look at the photo and tell me what you think? Misleading/false advertisement. read more

National Car Rental - Signs clearly marked for executive (I am an exec. club member), the rep. explained there would be an additional charge! - Car Rental Near Me - Long Beach, California

I always use National Rental Car for all of my recruiting trips but this time the customer service was perfect. Cecilia Cisneros helped me find the right car, in a timely manner and was extremely helpful during the checking out process as well. She definitely makes me want to come back and rent from National again! Thank you Cecilia! read more

I've used this location several times with many more to come. Easy to get to (everything is at LGB). No Emerald Aisle, and you have to interact with a human to get a car. While car selection is,limited due to this being a small location, I've never been even slightly unhappy with the handful of vehicles that are available (one Durango I got recently was totally loaded - heated mirrors and seats - admittedly not crucial in SoCal! - Sirius/XM,and navigatIon) and the staff are consistently happy and pleasant. Despite the bare bones nature of this location, it's becoming one of my favorites. read more

Friendly, efficient location. Short walk from baggage claim to the office.

Being an Emerald Club Elite member, I deal A LOT with National. A few of the other offices nationwide have left a bad taste in my mouth. Long Beach definitely surpassed my expectations and the customer service given by this office was beyond superb. The woman that handles the Emerald Club... Marcy (sp?) is so pleasant to deal with and took GREAT care of me. They didn't have the car I wanted when I got in but Marcy kept looking for me and within a few days, called me to pick it up. I highly recommend this office. read more

It was great renting a car through national. Service was fast picking up & returning vehicle.

I have been a National Emerald Club member for over 25 years and have been coming to the Long Beach location for over 7 years (many times every other week). The customer service provided by Debra and Unity is exceptional. I've watched these two ladies go above and beyond to assist myself and other customers. Their personalities and interpersonal skills are perfect and befitting for customer relations. Thank you for all that you do to make my rental experience exceptional!! You both are truly amazing. read more

I rented a Chevy Malibu during last year's Christmas week. I remembered that it was raining really hard that day. The lines at the check-in counter were long, and they seemed like they were a little understaffed at the front end. It wasn't that big of a deal until you realize that there are a few of their employees chatting away at the back room even though when the lines were long. The guy who helped me out was really nice. I resevered a Chevy Impala, but instead was given a new Chevy Malibu and I was really happy about it because it was a brand new car. I drove it up to Oregon, and I had much fun with it. + They gave a full tank of gas before I left the lot. :) The return experience was just awesome. All I did was dropped the car at the lot, and it literally took me only one minute and I was out of there heading back home. No troubles at all. read more