Horrible!!! Left me on hold 13 minutes, then told me the pick up car from Simpson GMC was 5 mins…read moreaway. 30 minutes later, the pick up car showed up. Then waited from 4:05 to 5:20 for a car. The whole 'enterprise' ordeal was 2 hours +. And I forgot to mention from when I posted this originally fifteen hours ago, this elongated 'enterprise' initiated into a headache. (Physically) This place is mis-managed. I appreciate the reply from below. But in the end, having to deal with the dealership down the street and their mess... and then a rental car... which should be super easy... all I wanted was to get out of the enterprise building, and call Uber.

George was great! We were able to drop off our car 10 minutes before they closed and they ordered…read moreus an uber to our auto shop! Very polite even though we were running late

Good service, great vans! Thanks to Tracy! Will recommend…read morethis company to everyone! Thank you!

It was our second time renting from #topvanrental is always a pleasure renting with them ,Henrry…read moreis so nice and he's always there to help for what you need ,they have all kind of car for rent, we rent a 15 passenger van súper big ,my family is really happy and we know every-time we need a car for our family trips we can count on Top Van Rental thank you so much

Switched my return to this Cypress location from an LAX airport return…read more Everything about that monstrosity of a facility is a PIA. Well worth an Uber fee to get back to the airport. The manager on site in Cypress was very helpful and knew the nuances of doing the change without exorbitant extra fees.

Be careful because this place will charge u a fuel service charge even if u return the car with the…read moresame amount of fuel! We talked to Tony about this and he said he will credit the $71 fuel charge back. It has been more than 2 weeks and nothing. I will be reporting this establishment to BBB.

GIO GIO GIO, absolutely a pleasure to do business with. I'd never go with anyone else. Every time I…read morecall I get pleasant friendly sounding people but when I actually go in Gio is literally the only one with great energy, eager and genuinely looks happy to be there. Always welcomes us with a smile. This review is solely based off of the two times I've rented. Honestly if it weren't for him I'd give it a lower rating, the atmosphere in the office without Gio feels dense I'd rather wait outside unless he's the only agent there then I stay in the office for the process. I'm sure the others are pleasant their smiles just got lost somewhere.

They say no hidden fees but when you get there they tell you about a $500 deposit on top of the…read morerental price.

I had an excellent experience with Pacific Van Rental. I rented two Mercedes Sprinters last month…read moreand the vans were spotless, spacious, extremely comfortable, and easy to drive -- perfect for our event. What made it even better was their convenient drop-off and pickup service; they delivered the Sprinter right to our venue and picked it up afterward, making everything completely stress-free. Customer service with Murphy was great, he was very responsive, professional and friendly along with the staff. I highly recommend this company to anyone needing a reliable, high-quality Sprinter van rental.

I had family visiting from out of town, so we rented the MB Sprinter to accomodate our family of…read more10. Murphy made the rental process a breeze with excellent communication and prompt replies to inquiries. He even provided a carseat for my niece! The van was in immaculate condition, and to top things off, they offered the best rate. I would definitely use this business again for future van rental needs. Highly recommend!

Love using Enterprise for my auto rental needs. The people are always friendly and professional…read more The cars are washed and vacuumed before pickup. Their website makes it easy to compare vehicle rates. Thanks Sam Kimm and McKenna for your help!

Thank you Rachel . For the amazing customer service . I…read moremade a mistake and ordered a small truck but needed a full size . Rachel informed me that there were no full size trucks on the lot BUT would call other locations and find me one . In Between handling other customers as they came in she located one in Cerritos . She instantly arranged for a very polite young man to drive me to Cerritos .. I arrived in Cerritos promptly and instantly was in a f150 .. perfect .. all happened within an hour !!! Amazing service !!! Highly recommend!

Despite all these bad reviews, I was recommended to this place by a family friend after a freak…read moreaccident I had and costed my car a week and a half getting fixed up. This is my very first time getting a rental car myself and since I am insanely tall, I can't drive a smaller vehicle. I was given a fairly new Honda CR-V. The car itself was great. The steering control was great and the mileage was very good as well. True, you may get better service if you are Korean, because Buena Park is filled with those type of businesses. However, my first experience here was great and the service was great as well. I will definitely come here again if I ever need a rental car in the near future. They probably got new owners lately, because I was really comfortable being here at this business and have no complaints at all.

We needed to rent a cargo van to move some equipment we drove to Family Rent a Car on Commonwealth…read morein Buena Park on Friday and reserved the van. We picked it up on Saturday returned the van on Monday morning very friendly staff, very accommodating. I really appreciated the service and will definitely use them again. Scott & Leean Craven

Metro rent a car is such a great place to rent a car. Jose the owner has amazing customer service…read moreand always made sure I got the best deals and every car was always clean and fully equipped. I was in a big car accident and had to rent a car for 3 months. Before finding metro rent a car I rented from other places and always had horrible service, long waits and many up charges. Jose and his business are quick, reliable, and always friendly

Needed a van last minute. They were helpful & available & not too expensive ! Also it's a local…read morecompany ! Gotta support !!

DO NOT RESERVE A CAR HERE!!!!!! I reserved a truck a week…read moreago . Called to confirm on Monday . Ubered here on Thursday and the condescending kid at the counter said no reservation . Refused to help , when I got frustrated he said "go to enterprise I won't help you " How can Hertz hire such incompetence in employees ! The rudeness of the punk man in the front .. refused to give his name but he is in his 20s heavy set and African American ..

Here I am, 9th in line, zero employees. Door is open but does anyone even work here? This should…read morehave taken 2 minutes. Total fail. Oh! 5 minutes later one employee showed up. One.... Sad..