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    Enterprise Rent-A-Car

    3.0 (196 reviews)
    Closed 7:00 am - 10:00 pm
    Updated over 3 months ago

    Enterprise Rent-A-Car Photos

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    3 months ago

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    6 months ago

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    2 years ago

    Dry friendly and customer service was excellent! They made sure we got what we wanted and were very accommodating

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    2 years ago

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    11 months ago

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    3 years ago

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    3 years ago

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    2 years ago

    Left item in car, in the middle console. Item never returned to lost n found. Employee must be enjoying it.

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    4 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 5

    Ask the Community - Enterprise Rent-A-Car

    Is this agency on site or do you have to take a shuttle?

    View All 2 Questions

    Review Highlights - Enterprise Rent-A-Car

    I have used the Enterprise car rental at Long Beach airport twice in the last six months.

    Mentioned in 2 reviews

    Read more highlights

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    National Car Rental

    National Car Rental

    3.9(61 reviews)
    0.0 mi

    I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

    I am puzzled by this location. Using National Car Rental at other locations, the service is quite a…read morebit better. Here, since it's so small, there are very few employees. As an Emerald Club member, I had reserved an SUV, but it was not available when I arrived. I had either two choices--a large pickup truck or a compact. Neither one was appealing to me, but I took the truck. So I ended up spending a lot more on gas, but it was a pretty decent vehicle. I would have preferred the car that I reserved. Normally, whenever I return a rental car, the employees are right there, checking me out immediately. Here, on the weekends, there are no people, and you have to walk up to the main national desk. Not a big deal but just puzzled me. At this location, there appears to be zero value to the Emerald Club. On the other hand, they were very quick to send me an email confirmation when I returned truck.

    Photos
    National Car Rental
    National Car Rental - Very Small Car Rental Center Directly Across Baggage Claim |  10.04.22

    Very Small Car Rental Center Directly Across Baggage Claim | 10.04.22

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    Budget Rent A Car - 2023 Dodge Charger with keyless ignition and Hemi engine!

    Budget Rent A Car

    1.5(242 reviews)
    0.0 mi

    No inventory. Don't call customer service. Don't rent. They provide no information…read more Good luck to anyone trying to rent a car in Long Beach.

    Rental process: Waited in line for 20 minutes, then another 1.5 hours for a "car to be brought…read morefrom the back." Me and many others waited, and waited, and waited while lone staff member Carlos continued checking in new people. A couple other staff leisurely strolled from the back after an hour but didn't appear to be assisting him in any way. I don't get it. I had a reservation and waiting 2 hours for a car is ridiculous!! Worst experience ever with Budget. Carlos seemed nice enough. He just needed help and cars. He stated they shared the fleet with Avis but there hadn't been anyone in Avis' line for quite awhile. Tension got high in the lobby because people were tired of waiting. Typically they walk out to the car and it is mutually inspected by you both when renting. Here they just send you out to where the vehicle is parked. It was a little confusing at first because there are multiple agencies with the same parking stall numbers. Since the Budget lot for available cars isn't clearly marked you don't know where their lot begins/ends. The car itself drove well and appeared clean. Return process: There was a lady sitting outside waiting for returns. Maybe that position could assist in the Rental process when not busy. I digress. Lol. After pulling in she gets in the car, checks the mileage and tells me they will email me a receipt. I requested one be printed. Of course we had to go inside for that (guess her handheld unit couldn't handle that function). She told me they wouldn't give me a receipt inside either. Wait what?! Once inside I observed she went to the Avis (vs Budget) counter. So I followed suit. You guessed it...no one was in line still at Avis so I approached the counter. The guy there says ok you're all set. I again requested a receipt. He stated it's in your email. So I pull up my email right there and there is a charge for over $65. He stated oh that will be corrected. Would you believe I had to ask him to correct it right then and send me a new email? Still no one in line so he's just chilling - doing nothing else. I believe he had his hands in his pockets. Lol. Begrudgingly (it appeared) he corrected the invoice and sent me a new email with a zero balance. Wow. Don't think I'll ever rent from this Budget/Avis location again. Sorry can't recommend at this time.

    Photos
    Budget Rent A Car
    Budget Rent A Car - Line

    Line

    Budget Rent A Car - I'm really enjoying this car... Changing lanes on the California freeway isn't so scary anymore!

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    I'm really enjoying this car... Changing lanes on the California freeway isn't so scary anymore!

    Hertz Rent A Car - Doris. She's great!

    Hertz Rent A Car

    2.6(164 reviews)
    1.6 mi

    where do i start. first i got to thank one of the best customer service rep. Neisha, when we go to…read morethe location she was the only one helping customers. being that said her attitude never change still smiling. all i can say this review is all about her, hope the upper manage see this review. I dont usually write review. if its bad i dont go back to that place end of story. If its really horrible then thats when i leave review and talk to whoever is in charge. but Neisha is an asset to the company. we dont really leave close by. from rancho palos verdes to signal hill is a bit of a drive. but her customer service will just make you come back to her store. no to mention hertz close to us. thats another story there. again to Neisha thank you so much for your help. we will be your customer for life. thank you again.

    If I could give zero stars, I would…read more Horrible customer service with associate Cameron. He was initially rude upon check in with a condescending tone. Gave him my drivers license and credit card but he threw my credit card down in an aggressive manner. I've rented at Hertz, Dollar and Thriftys before and never had an issue with having an additional driver. My boyfriend and I live together and Cameron said "I don't know where you went, but I CHARGE for additional driver". I asked even if we're living in the same household? To which he asked if we were married or domestic partners. I responded with domestic partner and he raised his voice and asked ARE YOU LEGALLY MARRIED? First off, if I said we're domestic partners so why are you asking me if I'm legally married? At this point, we felt targeted because we are an interracial couple. Neisha? I believe is her name was trying to de-escalate the situation and take over our reservation but Cameron denied her. When we were telling Jon about the situation, we noticed how polite he was towards Caucasian people. He profiled us from the moment he stepped into the building. Cameron lied to us about not having cars available after telling us we would have to wait 30 mins for the van to be cleaned. More than 30 mins past, the van wasn't even cleaned. There were still stains, fries in the floor cracks and it had an odor. We got another car, and the car was dirty as well. The new car had crumbs, trash and dog hairs all over. Avoid Cameron at all cost, he's miserably rude.

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    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car - Tire pressure is at 27.

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    Tire pressure is at 27.

    Enterprise Rent-A-Car - carrental - Updated June 2026

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