Big families call for 15 passenger van rentals! This location always takes care of me when I need it -- with clean and new vehicles. Today, I wanted to recognize Leah for her amazing service. She was the most thorough member I have ever come across when checking out a rental (Member since 2018). I really appreciated her efforts and kindness. She's a great addition to Enterprise Signal Hill! read more

Always have the best luck with this location! Always looking out for me when I come in and making the process as easy as possible !! read more

I have used them many times. Sometimes they are shortstaffed and it takes a while, but usually they are prompt and friendly. This time pickup took 20 minutes whereas drop-off was done in 2 minutes They also pick and drop you off if you need it. The cars are clean and the prices are decent. read more

Enterprise Rent-A-Car - The rental car - Car Rental Near Me - Signal Hill, California

See all

On Monday 10/20, I drove my car to the dealership as it needed a battery. Due to a communication issue on my end my car was not ready. I needed a car and no BMW loaners were available!! I had 2 important Dr.appointments and had to work a career fair on Tuesday. I needed a car and my day seemed to be going from bad to worse. My service representative had Enterprise pick me up from the dealership. Gentleman was nice and we chatted about how newer cars aren't built like the older reliable cars. I appreciated he helped me with my bags. I was greeted by Michael Johnson. He seemed to be finishing up something but still took a moment to acknowledge my presence. He assisted me and i waited about 5 minutes, if that . When my name was called, a very personable young lady, Dee walked me out to show me a few cars. She was very friendly, helpful and attentive, I appreciated her kindness as I was not feeling well. She had me on my way and the whole process from arrival to Enterprise to leaving with the rental was seamless. I returned the rental to the dealership on today 10/21. Once Enterprise received the rental, I received a call from Michael letting me know my bill was zero. I appreciated the follow-up. I will recommend this location for rentals and if needed again, i will be back. read more

Very friendly and efficient location. Matthew was extremely friendly from beginning to end, in a great mood, and was thorough. Jordon was also fantastic. I left an item in the jeep I rented and she retrieved it/stored it for a few days until I was able to pick it up. Above and beyond for Matthew and Jordon. I would definitely recommend this location. Thanks for your help!! read more

I want to give a huge thank you to Robert ,Jordan and Larry at Enterprise Rent-A-Car. All of them are absolutely amazing at what they do! From start to finish, they provided outstanding customer service, were professional, friendly, and went above and beyond to make sure everything went smoothly. They took the time to answer all my questions, made the rental process easy and stress-free, and genuinely cared about providing a great experience. It's not often you come across employees who are this dedicated and helpful. If you're looking for excellent service, I highly recommend working with Robert Jordan and Larry. They are a true asset to Enterprise Rent-A-Car and made my experience a great one. Thank you ALL for all your help! read more

You guys have put me on a no rent list for your own error. So story time; when covid basically started my id and wallet were stolen from a gym, apparently someone rented a car with the LAX enterprise and basically never returned the car. I was then harassed with emails and calls basically calling me a car thief. At first I thought this was some new weird scam and called the corporate office and they were like no that's right. I had to go through a gauntlet of emails and calls to get this "corrected" since I was on a do not rent list and needed a car after an accident on more than one occasion. They claimed they made the notes in the system and since then I had rented WITHOUT ISSUE, but disclose this news when renting in case their systems aren't all in sync. I go to rent today for my trip tomorrow and APPARENTLY I'm on the DONT RENT LIST AGAIN I attached the emails from your corporate office just to prove my point. The gentleman helping me basically told me too bad so sad bye lol. I thought better of enterprise but after being treated like I was by staff I'll look into other options from here on read more

Enterprise Rent-A-Car - When the rental comes with nails in the tires already..... - Car Rental Near Me - Signal Hill, California

Easy peasy process and amazing service! We booked our rental through Costco, which offers a little bit more of a discount, and you can add a second driver for free. Picking up the vehicle was pleasant because Katie was extremely friendly and helpful. She was very accommodating with our needs. I love her energy and good vibes, too! We ended up upgrading to a Honda CRV, which was perfect for our road trip. Very reliable. Returning was an easy process as well. We were assisted by Michael, who was equally friendly and helpful. The office itself is clean, bright, and inviting. I believe they offer a free shuttle service, too, which I didn't use, but I will remember for next time. I would absolutely rent a vehicle from this location again. read more

Awesome customer service here at the Signal Hill branch! Robert and Matthew took care of me and got me into a very comfortable SUV with more than enough space. The car ran great and was perfect for the weekend. I don't rent cars often but when I do, it will be for this location. read more

I was definitely preparing myself to leave a 1- or 2-star review, but I came back on Saturday morning to exchange my car and they won me over with friendliness, empathy, and exceptional customer service. On Friday afternoon, I rented a car through my insurance because my car was being repaired. They did not pick me up as arranged so the repair shop drove me over as a courtesy. When I arrived they had one car left with a fair amount of scratches and damage. Windows were dirty where it was difficult to see through them at night and the FOB wasn't working correctly. We weren't sure why. Later that night, I had trouble opening the car and finally the car died in a parking lot as I was backing up because maybe the FOB was not communicating with the car. But, in general the car was just in rough shape, the engine rattled, and needed a tune up and some power steering fluid or something. I brought it back the following day and expected to get 20 questions about why I was bringing back, or how I couldn't exchange it, some sort of upcharge or exchange fee, or if they could just switch out the FOB battery and give it back to me. Jennifer greeted me warmly and helped me out. I told her the car was not driving properly and she didn't even ask the reason. She just immediately said "OK, let's get you into something better then!" She quickly grabbed three keys, went out to the lot with me, showed me all three cars and asked me to take my pick. One of the cars was the same model, just newer and it looked in great shape and I got in and out in less than 10 minutes. Amazing! There were even some water spots on the windshield and she asked if I would like her to run he rental through the car wash one more time. I said that would not be necessary, but thank you so much for even offering. Easy exchange, no questions asked, it just seemed like they wanted me to be happy with my rental. What great customer service! Great job, Jennifer! And great job Enterprise for training your employees so well. read more

Enterprise Rent-A-Car - Out front on Cherry - Car Rental Near Me - Signal Hill, California

Decker & Robert Nguyen helped me quickly and got me out the door so quickly. I would highly recommend their location to anyone I know with any type of rental car needs. read more

I would give 0 stars if I could. Had to rent a car due to an insurance claim and a couple of weeks after returning the 2023 Kia Forte, I was charged almost $700 worth of damages that I did not do. The sales representative verbally acknowledged to me that there were pre-existing damages and that it was already documented. But she decided to state on my rental agreement that there were no damages on the rental car, which I didn't realize until it was too late. The day I returned the car they asked me about the damages because there were no damages noted on their tablet. Funny enough, it was the same lady that gave me the car too. But luckily I took photos of the damages and Enterprise dropped the claim. The employees here are NOT to be trusted. read more

This place is a cluster! Don't rent from here. No one seems to know what is going on, nor do they care to help you find out. At one point, I asked a quick question, and the employee told me, "I have no idea!" And walked away, not even trying to help me. If you come here, allow yourself a lot of time. They don't know anything but slow here. Too bad. read more

This location has so many great options because it's a bit bigger than neighboring locations. It's busy, but folks behind the counter are efficient! Special S/o to Megan !! In addition to our matching rain boots, she truly went ABOVE and beyond allowing me to select a car for the week. Grade A+ experience with her! read more

Enterprise Rent-A-Car - Car Rental Near Me - Signal Hill, California

Recently got rear ended and needed a rental car and I'm glad that this location worked with my insurance. Had to switch cars 3 times because MCC Collision kept extending my car finish date. They helped me get into a cheaper car when my 30 day insurance coverage lapsed. Unfortunately, the car was side-swiped at the traffic circle, which is the car renters nightmare scenario. They made it easy to switch cars the next morning and kept my insurance rate without much trouble. The bill ended up being $800 out of pocket. This is terrible, but I did appreciate the associate telling me that my experience with MCC Collision in Rancho Dominguez was ridiculous and that she would speak to my insurance about reimbursement if i needed her to. I wish I could remember her name. I really appreciate the thought, even though I think getting reimbursed by insurance will most likely not happen. Little gestures like this made the 6 weeks I had to wait for my car to be repaired a little less stressful. read more

What is the point of reserving a car in advance if you're not going to have one available when I show up? I made a reservation the day before, confirmed everything, and showed up the next day--7 months pregnant--expecting to pick up my car and go. Instead, I'm told there are no cars available because "some were recalled" and I'd have to wait. Over an hour later, I'm still sitting here with no car, no update, and no sense of urgency from the staff. This is completely unacceptable. I didn't just walk in off the street--I made a reservation, which should mean something. Absolutely terrible customer service. No accountability, no solutions, just empty apologies while I sit here uncomfortable and stranded. If you value your time--or basic reliability--go somewhere else. read more

Enterprise Rent-A-Car - 7 months pregnant and no car even though I had a reservation - Car Rental Near Me - Signal Hill, California

Well after the dealer needed my car for a week i found myself at enterprise looking for car to rent while getting fixed . TY and DION went out of their way to not only accommodate me but made sure the put me in something comparable to my current vehicle , service was fast and efficient and made my current bad day better by providing friendly and amazing service . Thanks again TY and DiON for going up and beyond to take care of customers read more

Enterprise Rent-A-Car - Great place to rent car .. - Car Rental Near Me - Signal Hill, California

I had a good experience. The pick up day was busy but enterprise staff was nice and helpful. Good, clean rental car. Will use again.

I came into the Enterprise in Signal Hill last minute due to my car needed repair. I have to say, the process was smooth and the customer experience alone was exceptional and welcoming. Michael was great and very friendly and made the process quick and easy. Also, when I came back to return the car Ty was great and had us in and out in minutes. Michael even gave us a wave while he was assisting another guest. It's honestly the little things that make a customer feel welcome and want to come back. I hopefully won't need a ton of rental cars in the future *KNOCK ON WOOD* but if I do, I know where to go to. Thanks guys! read more

We had to rent a car because our car was being repaired. Everyone at Enterprise was very friendly, professional and knowledgeable. We dealt with three people during our transactions. The only name we got was Ju-Ju, and she was amazing! The other two people were equally amazing, we just had more interaction with Ju-Ju, as she was the one that showed us the cars. Everything went smoothly. I even had to change the date and time of arrival. It was very easy online. We highly recommend Enterprise Rent-A-Car in Signal Hill, on Cherry Ave. p.s. Even the guy who prepped our rental was friendly read more

DO NOT GO HERE. Have a reservation for a rental car at 10:15AM, arrive and the wait seems to be 20 minutes. Ok no problem. Every person has come and gone, and everybody who came after me has come and gone. I'm sitting here with nothing and the ETA is "just hold on" If you have endless time to wait, this is your place. If not, go to literally any other place. They've almost called me 3 times, then change their mind. Ridiculous EDIT- finally got my car. I reserved a mid size. Received a compact POS versa read more

I received great service from Mike and Hassan, Assistant Managers in the Signal Hill office.

THE WORST! I used to rent here several years ago but no more . I reserved from the day before at $80.00 but it went up to 145.00 plus a deposit of almost $500.00 for a one day rental from someone with a perfect record. No thanks .. No more read more

I am currently in a rental due to an accident. We were told insurance would pay a portion and we would pay the remaining depending on how long we needed the car, which we understood. We were also told the rental company would contact us to confirm return or request additional information, not only did that not happen, the associate Mateo then charged our card (different than the one we put on file) early resulting in the card being locked as we did not give permission for the transaction and it is a new card. This will now delay my ability to fulfill the payment as I am required to cancel it, request a new card and then contact them to make the payment with an alternative method. The lack of communication is so frustrating and they are creating more issues. This will not be my first location choice in the future. read more

What a pleasant experience. Big shot out to Jen! Jen went above and beyond not only for me but as I sat there waiting and watching I observed her going above and beyond for every customer she assisted. It's employees like Jen that make a company great, I really hope she's recognized and appreciated. Back to my review.... My jeep was getting serviced at The dealership and they offered me a loaner since my car would most likely be there all day. I was picked up in a timely manner from the enterprise staff and was driven to the office just a few blocks away. I was immediately greeted and was asked to wait as everyone was busy helping other customers. I waited just a few minutes before I was called and helped out. The process was incredibly easy but because I was sent over from the dealership i was only allowed to pick from a certain selection of cars, Lucky for me enterprise had cars being returned and some already on the lot to chose from. I was given all the information I needed about the rental and the policy and shortly after I drove off with a clean and reliable car for the day. My jeep took longer than expected and by time i got a call saying it was ready enterprise had closed for the day. I left my rental at the dealership which i was told was also ok to do. I did do my part and left enterprise a detailed voicemail stating where and what time is was turned into and to who I left the keys with, along with that I stated I replaced the gas I used like I was told to and I took a few pics of everything if needed for any reference. The next day I got a call from an enterprise employee following up that the car has been received and everything was good. I appreciated the phone call and the follow up. I'm truly a fan of this enterprise location and I'll definitely be using their service if I ever need them. Click it or Ticket. Drive Safe Y'all! read more

Went to drop off my 2022 Chrysler Pacifica. Easy painless drop off. The young lady at the front desk was so nice and friendly. Another agent, took me out briefly inspected the car & finalized everything. They also set me up for a ride to the Mercedes dealership. The wait for the ride took about 20mins. They kept checking in on people to see if everyone was okay waiting, at one point it was about 10 people in the lobby. Less than an hr process. read more

Enterprise Rent-A-Car - Car Rental Near Me - Signal Hill, California

Mike was extremely courteous. He went above and beyond and waived an additional cleaning fee I hadn't been aware of. Great service!

Enterprise went above and beyond to make my experience seamless. A big shout out to Juju, Sarah and Jennifer for 5 star service! The car I rented was new and very clean. The team was communicative. I really enjoyed the friendliness of their driver Larry. I would definitely return to this location for future rentals. read more

If I can give zero stars I would. This place is a scam and they didn't give me back my deposit because of a cig smell which FYI we don't smoke. They had noted on their notes that it smelled like that before renting it to us. Once I returned the car they charged me for the SMELL and took my deposit. read more

Had to rent a car while mine was getting repaired. Mateo helped me out with picking a fun car for the day! He was efficient, made sure I felt comfortable before driving off, and had had me in and out in minutes. Great service from him and Rikki at the front desk. Thanks for the rental! read more

Still one star because I never heard back from the area manager and the fake profile that commented acting like they cared and provided a link did nothing. The link doesn't go anywhere! I've worked for enterprise before and have not seen a branch run like this. This location is SCUM! read more

This has to be the best enterprise, if y'all ever come to this enterprise ASK FOR MIKE!! He has the best customer service and is very friendly. He always knows the right car that fits me. If Mike is not there i believe her name is ken she's always so sweet with a bright spirit and also has great customer service. read more

I've had to use cars from here twice in the last 45 days and they're always prompt, informative, and warm. Never really expect warm welcomes at car rentals but very happy with this team. read more

Hands down the best experience ever renting a car! The staff at this facility is so nice and attentive! All your needs they got you again the best staff here thank you for making everything super simple and easy to rent a car read more

Dealing with a car accident is another hell on earth. Especially with these slow-responding insurance companies that act like we aren't customers paying a premium on their policies. Luckily for me, this Enterprise location made the whole ordeal a thousand times more pleasant. I was expecting a cut and dry business transaction but the atmosphere they provided made my awkward self feel like a social butterfly. They naturally have to pitch their sales but there was no pressure to buy any extras or sense that I was being bamboozled. Even when returning the car, there wasn't a character with a giant magnifying glass looking for any little thing to ding me over. Nope. Just an honest guy doing his job. From start to shuttle drives to inspections and to the end, it was just a pleasant friendly experience even though they didn't have to be. I hope to never have a car accident again, but if I do, my stanky insurance better pick this location again! read more

Enterprise Rent-A-Car - My fat Rogue rental! - Car Rental Near Me - Signal Hill, California

Customer service was excellent! The first car they gave me smelled like cigarettes, but the staff made switching the car out for a new one very easy and without little hassle. Thanks team!! read more

My experience was not the best at first. The vehicle reserved was not available but an upgrade was offered free of charge. With the upgrade you will have to pay the difference for vehicle coverage which I was unaware of. I ended up being late to an event and my trip was ultimately cut short. Upon returning, I spoke with the assistant branch manager Mike, and he assisted me. He listened, he understood, and he was very apologetic! No amount of money refunded could have made up for the trip that was cut short, but speaking with someone like Mike made a big difference I was thank him. I was refunded some money, which of course helps in this economy. Overall, if you experience difficulties while renting at this location .. if Michael (Mike) the Assistant Branch Manager is available simply speak with him. He will resolve the issue with his professionalism, and get you home safely by his staff if you live within distance. Thank you Mike. Enterprise still have a customer!! read more

Yeah worst customer service ever. Was trying to exchange a rental car due to lack of availability when I first dropped off my vehicle for repairs. First got there and was told to wait while they were helping their customers. So waited then asked if they had something to exchange it with. They told me I would have to wait for them to see what they had available. Well they hadn't told me what they had in my price range or availability when they had me empty my car and take all my possessions out so they could clean it for the next customer. So I did and then I had all my possessions on a bench waiting for them to take me to what they had when the manager comes out and tells me that there was damage to the vehicle that wasn't on the initial inspection before being given to me. Which I remember the first employee mentioning the damage. But the manager told me that the original enterprise made a mistake and that the only way they would take the vehicle i originally had and exchanging me a new one was by filing a claim on my insurance. "WAIT WHAT!?!?!?" In what world is that acceptable? So long story short I did not receive the new rental from these scamming hacks. Straight no apology or explanation,it was just he's right, I'm wrong, and he knows everything and I'm lying about everything. So he made me get my belongings back into original car and now searching for a new enterprise. This is just straight scum bag people working at this place. Manager needs a people skills class, literally made no sense, and the little muskrat that didn't know when to shut up needs to learn some respect, straight little weasel rat dirtbag trash loving mask wearing, glove wearing little scumbag. (Didn't catch either of their names but it was a big dude that looked like 300 pounds of chewed bubble gum in a cheap poorly fitting suit which I assume was the manager and then the skinny yet lumpy and very unkept young yet looked quite old about 5'10" white male) He was in dire need of a haircut, but looked like some major male hair loss going on with the smaller scumbag but those were the two enterprise employees that deserve an award for worst employees(bums) ever. Or just do the right thing and fire them. Please and thank you enterprise corporate. read more

Such a great crew working at this location (Cherry Ave, Signal Hill). Needed a card while my jeep was being repaired and all 5 people I interacted with during this time were friendly, helpful and genuinely enjoyed their jobs!! So refreshing to receive great customer service!! read more

I could not have asked for a better experience than what I had with you all at this Enterprise location.. beginning with Alex who picked me up from caliber collision (repair shop I highly recommend as well) who was a delight to talk to.. and then Dion! He is so special, so warm, very welcoming, and just a kind soul, not to mention he helped me out with a great deal on the car that I wanted/ needed to rent.. truly made an impact on me! Also Hunter was another person who made everything smooth and was such a calm and caring individual... and finally, Larry was not even really part of the exchange but he was such a personable and kind person! we had great conversations and he helped me with some navigation questions I had :) I just want to thank you all! If I ever need anything car rental related, I know where I'll go! Happy holidays to all of you and your families! read more