The kindness and genuine warmth of the staff is wonderful! I genuinely felt valued as a customer…read moreand I love that kind of positive energy!!

Hands down the WORST Enterprise I've ever been to !! I've lived down the street from this…read moreEnterprise for a few years now and every time I've been here it's always a bad experience!! They greet you with a smile upon walk in but don't let that fool you, they do not care about customers here. They are dishonest and unprofessional, this is not how a great company like Enterprise should be represented. I have been a frequent renter from Enterprise, renting cars for almost half the whole year over the last couple years. I typically avoid ever going to this location and much rather prefer the McDowell location as I am always dealing with either rude employees, additional rental charges or charges for pre-existing damages !! It started last year with the first GM (Brock), he was an absolute pylon and should have never been entrusted with such a position. I had a car through insurance and he decided to call me at 7pm to tell me I needed to make a payment or return the vehicle that instant, I told him the vehicle had been extended but it was too late to call the adjuster and I would call the next day. He spoke very aggressive and rude, it was very intimidating. Sure enough the next day my insurance (tatefarm) extended the rental. More recently I returned a vehicle that had pre-existing undercarriage damage, that I had already initially indicated. Although, when I returned the vehicle (Madison) decided to open a claim against me for damages to the undercarriage. The car had no visible damage but a small crack on the bottom of the bumper that was already there!! That small crack has somehow become a $3200 repair on a Toyota Corolla, what a joke!! Funny thing is my insurance deductible is only $100 but I refuse to let them get a penny because I am not the one who damage the car!! It's been a nightmare trying to reach out to anyone regarding this matter within enterprise. The new GM (Bennet) was surprisingly actually nice when I addressed this issue in person but he did absolutely nothing for me and actually lied to me instead. Enterprise has lose my business over this because they didn't have the professionalism to deal with me correctly. No callbacks, no emails backs, no explanations, only a $3200 bill!! They can pursue me all they want but they won't get a penny from me, matter fact I'll pursue them in court & I will make every complaint possible to ensure this doesn't keep happening to my neighbors!!

I have been going to Marshall's for over 20 years. They have worked on 5 of the cars that I have…read moreowned. I recently had to go in due to an emissions check engine error for a smoke test to confirm location of the error. Professional and transparent in the handling of the issue. Called to advise me of the error and cost of overall repairs. I first started going to them in my 30's when I lived down the street from them. I was referred to them by two older women in my complex. Cautious as most women are of mechanics I researched them and recall finding reviews by women online regarding their fair and honest treatment of women. Now that the business was taken over by Marshall's partner Pat. I can confirm that the business still runs with the same mindset as when Marshall's owned it. I live in Phoenix little of a drive but will be taking my current car to Marshall's for some upcoming maintenance. Fluffy Grandma Recommends

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Had a great experience renting here! The couple that runs it just took it over and were really…read moregreat! Customer service was fantastic and extending my rental was seamless. When we were running late getting back, they graciously stayed open later than their hours stated to help us out. Would rent from them again!

We had the absolute worst experience at this Avis location with Freddy…read more I booked and prepaid a reservation for a rental pickup at 11:45 AM on Sunday (they close at noon.) The week prior to pickup we were at the Scottsdale Resort for a business conference. On Sunday morning (9:30 AM) we called this Avis location to see if it was possible to pick up earlier but there was no answer. We left the conference and ubered over but were told our reservation was at 11:45 and we needed to return, so we went back to the conference and at 10:39 AM I got a call that the car was ready for pickup. At this point, we were back at the resort and in session so we figured we'd return at 11:45 as per the original plan. We arrived at 11:50 AM and Freddy handled our reservation. The reservation was under my name so I asked if we could add my husband as the driver- Freddy said it would be $13 a day to add. I questioned it because I remembered reading something that said spouses didn't count, but I wasn't sure and asked if we could change my husband to the main driver since I was not planning on driving. That was a no. Freddy now said if we're married, no charge. He then asked for the credit card used to prepay the reservation and I took out my husband's business card which was the card used to prepay along with both our drivers licenses. Freddy said the CC on the system was different and rattled off some random numbers. We advised it must be a mistake, we have no card with those numbers. He says "I can't rent you the car unless you provide me with this CC." He shows us in the computer and I realize the number he's giving us is the last four of an authorization code NOT our CC. I look for my original confirmation online and show him PROOF that the CC is my husbands business card as originally shown. At this point, he mentions we can't use that card because it's under his name and the card has to match the reservation name which is mine. At this point, it's frustrating. Not only is he not trying to work with us, it's obvious he's pushing us out because it's past twelve. We express frustration and he mentions these are the rules and if you don't like them there's nothing he can do because it's not his fault. He declines us service and says he's calling the police because he feels we're being aggressive. There was a customer in there who chuckled because Freddy very calmly went from Level 1 to Level I'm calling the police and declining service which made zero sense. We needed Freddy to give us a solution not give us excuses on AVIS rules. I immediately get on the phone with AVIS and rebook my own reservation under my husband with his business card with zero help from Freddy, and the police arrives. Clearly it was a ridiculous call and they knew it. We had a witness to vouch no one was being aggressive and we have video recordings to prove it. Police apologized and said he would try to come up with a compromise for us, and they did. At the end of the day, Freddy...who was rushing to leave by noon, incompetently giving us wrong information whether it be adding a driver for extra money, wrong CC numbers, declining service and doing NOTHING to help out the customer ended up leaving closer to 1 PM over the course of his own actions. He called his manager, police communicated with him and the end result was rent us the car and help us out. Our cards all match, our licenses match, there is NO issue. We got the car, but not without some undue aggravation and lots of stories to share about where NOT to go to rent a car in Scottsdale!

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Regularly for our family holiday trips we choose Enterprise because we appreciate their good…read morequality service and community spirit. However, we just returned the suv after a 17-day rental. Unfortunately the first vehicle had a flat tire within the first week so we had to take it back to a nearby enterprise location which was the one on Hayden Road. Because of the inconvenience the manager kindly told us not to worry about the fuel charge. However when we got our receipt today ( Agreement # 4DR7NB) there was a fuel charge of $87.72. We would like to regard this as a mistake and request that this charge be dropped and returned asap before we begin to change our mind about Enterprise. Thank you for your attention and help!

Hertz Rent-A-Car is a classic auto rental car industry. I definitely prefer their services over…read moresome of the other competitors that are offered at the Phoenix sky Harbor Airport. I have noticed a lot of low ratings on yelp and Google primarily based off of the speediness, customer service. And also the quality that customers are receiving. Well, I am leaving a five star review based off of my two years of history renting from this location. Matt at the front is an amazing person. Not only does he take the time to make sure his cancer completely taken care of, he fix his issues that other people wouldn't even care about. This says, he is very thorough and efficient. He deserves five stars, and a raise for his performance. Matt remembered me From the several times I had rented from his location. He told me, hey sir it's been a while. Where have you been out. There was a point in time where I was consistently renting from this person Scottsdale. However, it has been a while, and Matt took quick attention to that. It was this detailed oriented personality combined with his very friendly demeanor, and made me Very happy with this company especially with Matt himself. He's an awesome guy. Again, I'll repeat this. Please give them a raise. I have seen this man deal with so many things busy here. It is a little bit of a smaller lot in the location can get a big pack busy. Has he told me today, January 13 2023, they had over 40 reservations today alone Pro tip: book ahead, using the app, sometimes find great rates, also please call Lynn if you have any changes or modifications to the reservation. I did witness a gentleman who came at 3 PM, when his reservation was at 10 AM. Matt was still able to help them out, but they do reservations on a first come first to show up policy.

I was in a real pickle and needed to rent a car fast, this location is down the street from my…read morehouse so I booked a car for the weekend without reading reviews. Big mistake. The people working here a very unprofessional. When I booked my rental it told me my total was $124, I go to pick it up and they tell me I actually have to pay an extra $200-$500 for the deposit that I was unaware of. Fine, take the card. He then proceeds to read aloud the rental agreement I signed to me like I'm a child, I had already handed him the card and told him okay, it was a highly unnecessary power trip for him I think? Then after I return my car 15 minutes early and with a full tank of gas I get an extra $108 taken out of my account. Of course they have automated phone systems which are completely useless. I had to go into the store to ask about the extra charge, he said since I returned it on a Sunday there is nothing they can do about extra charges since they are closed. Isn't that something he could have told me when I picked it up? You know, like basic customer service? I know they can't do anything about their system but a heads up would have been nice. Their lot is very small I barely had room to park it yesterday and it needs to be repaved very badly. Seriously, rent a car from any where else.

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

Great experience at this Enterprise location. Drew and his crew took great care of me! I look…read moreforward to my next rental. Thank you!

I recently had an accident and, through my Progressive insurance coverage, was sent to Enterprise…read moreon Hayden Road. Andrew assisted me when I picked up the rental car, and he was absolutely wonderful. I don't rent cars often, my husband used to handle that for us. (but since his passing, I've had to learn the process myself). Andrew was patient, kind, and walked me through every step. He set me up with a brand new 2025 model that was easy to operate and a pleasure to drive. After about 10 days, I returned the car and was pleasantly surprised to get Andrew again. He remembered me, greeted me warmly, and made the return just as easy as the pickup. It was truly a great experience, and I would highly recommend Enterprise and Andrew in particular, to anyone in need of a rental. Thank you, Kathy Donaldson

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

Second time in a month using Dollar at the airport. Same experience both times. Easy, quick, no…read morehard sell... everything was as it should be. The only issue the 2nd time, was the car had been washed and left to air dry so there were hard water stains on the windows which made it a bit hard to see, but just wiped them down at a nearby gas station. Will definitely use Dollar again when I am back in Pheonix.

The lady working at the desk couldn't be ruder if she tried. I rented my car at 145pm on a Friday…read more She told me to bring it back at the same time on Saturday. I show up on Saturday and they are closed. No where on the front of the building does it say there is a drop box for the keys. I call the 800 number on the door and the girl tells me not to worry about it and I won't be charged because it was their mistake. She could have told me there was a drop box at the back. So I get to the office before 8am on Monday and the lady again soo rude. I tell her I tried to drop the car off and she states there is a drop box in the back. How am I supposed to have any idea there is a drop box? I'm not circling the strip mall looking for something I don't know exists. So now I'm told I owe the extra which I never agreed to and I tried to drop the car off at my scheduled time. Would never rent a car from here ever again and the front desk lady should find a job where she doesn't work with people because she was nasty.

Paid my bill online base rate with taxes got a receipt from them that was triple what I paid for…read moreit and they were completely unavailable. Never had this experience before very strange. Here's copy of receipts to back up claim.