Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the…read morevehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership.

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

I'm am highly disappointed in the service repairs done here. My car has been in their care twice…read moreand today I didn't even have it a hour and it completely shut off in traffic and rolled backwards almost striking another vehicle and could have caused a wreck with my children in the car. This was the initial reason I brought my car in to begin with. Over $3k in repairs only to have the same issue and to call for help and they act like they could care less. I will never use this location again!! Save your money and your time. My initial reason for bringing my car to this dealership was because it turned off in the middle of traffic. Today they're saying I brought it due to brake noise. These people are incompetent and don't even take correct notes or documentation. I have never experienced this level of absolute poor customer service. For a special technician to be called in to send me a video stating the terminal cable and sensor connected to my battery are the source of the issue and no one caught that but found apparently over $3k work that needed to be done is absurd. If a vehicle loses power sporadically why would that not be the first thing checked...battery, cables, terminal posts, sensors, electrical...NOPE they gave me a clean bill of health minus a transmission gasket and filter plus a tuneup. Complete JOKE!!

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

Amazing Amazing Amazing! from start to finish, we're so happy with the thorough job done for our…read morepassenger headlight replacement that we are going back for the rest of our car repairs! Just when I was beginning to lose hope with mechanics in the area who overcharge, I found this gem. Quality work. Fantastic prices!

One Star - If I Could Give Zero, I would!…read more I told Jarrett EXACTLY what was wrong with my car and gave him the codes straight from AutoZone. He insisted on charging me $75 to "diagnose" it himself, only come back with the same information I had already told him. Total waste of money. Then he claimed two parts needed replacing - one of which had already been replaced recently. He brushed it off as "defective" and said he'd change it out so the check engine light would turn off. It didn't. Not even close. Next, he said I needed yet another part that I'd have to hunt down myself at a junkyard or eBay. When I asked him - the mechanic - to get the part, he reluctantly agreed, as if doing his actual job was a burden. I told him I would pick up my car at noon on Saturday. Instead, he shut the shop down early because "business was slow," even though their posted hours are 9-4. Then he told me to come on Sunday. On Sunday, he wouldn't even bother showing up and told me to just send him money through Cash App and take my car. Funny how that option magically wasn't available the day before. Days passed. No update. I contacted him - he fed me some story about waiting on a call from "the Ford guy." More days passed. I called again. The call disconnected right when I said who I was. He never responded to my follow-up message. Completely ghosted. So here I am: check engine light still on, problem still unresolved, and $250 gone for absolutely nothing. Great job, Jarrett. I'll never see you again - and that's a promise. And for anyone reading: take a hard look at the "five-star reviews." A bunch are from first-time reviewers and/or people who only had easy jobs done - like replacing headlights. Nothing major. Save your car, your wallet, and your sanity. Go somewhere else.

Fantastif service, in and out! love the video review and online service validation process, really…read morespeeds things up! Great customer ser onsite!

Sixteen years ago I bought a Mazda3 from Roger Beasley Georgetown. Yeah, it lasted that long, with…read moreminimal problems. So with that kind of track record and durability, I bought another Mazda3 from RB Georgetown last week. Melissa Garcia was my salesperson, with an assist from young trainee Miguel. They made it a wonderful experience. A far cry better than when I visited Honda dealerships or, ugh, Charles Maund Toyota (the worst). I had basically a haggle-free experience, yet got the new car I wanted at the price I had in mind. Melissa was knowledgeable, reasonable and listened to me and my desires. She also gave me several good tips once she understood what drives me, so to speak. Melissa and Miguel didn't rush me, they answered all questions and we took a test drive while they explained all the fancy new stuff I obviously didn't have on my 2010 model. Heck, they even left me alone while I watched World Cup on their big-screwn TV. To borrow soccer terminology, this whole experience was like scoring a "GOOOAAALLLL."​​

We purchased two cars here within 4 days. The trade in offers were fair, the car pricing was…read moreexcellent and they don't play the add on games. The sales team was professional, courteous, and up front. Shamir , our salesperson, was knowledgeable and helpful. Reagan in finance was very professional and took the time to explain all the different warranties with a great attitude. The one sales manager we met with was a stern but amiable man. He was honest and fair. We did meet the GM who we enjoyed speaking with. The only snag we had was a few minor issues with one of our cars but Shamir had everything corrected within a few days. I'd definitely buy here again. We traveled from San Antonio. Please give these guys a chance to sell you a car. The dealership in San Antonio is just as if you were at a low budget used car lot.

This was the 4th vehicle in the past 12 yrs. that i have purchased from them, and I can tell the…read morelevel of professionalism and service has declined. Not what I was use to in the past. Felt more like a ford or Chevrolet dealership.

What an amazing dealership. No games no high pressure sales. Just old fashioned good ol' customer…read moreservice. I wanted to wait to do my review until I had my first oil change and that service was also flawless. I love my F-150.

I had an amazing experience purchasing my 2026 Ford Bronco, thanks to Dean! From start to finish,…read morehe was professional, knowledgeable, and incredibly helpful. He took the time to answer all of my questions, made sure I understood everything throughout the process, and never made me feel pressured. Dean made buying my Bronco a smooth, enjoyable, and stress-free experience. I truly appreciate his honesty, patience, and excellent customer service. If you're looking for someone who genuinely cares about helping you, I highly recommend asking for Dean!