I had the pleasure of experiencing the unique business model at Friendly Motors Group, where the…read moreprocess goes something like this: Step 1: Get a customer excited about a car Step 2: Have them fill out a credit application & promise results by the next day Step 3: I call and text the next day & they tell me they don't have time to review my application, because they're busy showing the car to other potential buyers Which is interesting, because I always thought the point of a credit application was to move the customer forward in the car buying process. But maybe I misunderstood. Maybe it's less of a sales process and more of a reality TV competition: apply now, and whoever walks in next might win your car. Also, quick note: if you're going to collect someone's personal financial information, the bare minimum expectation is professionalism and follow-through--not a live-action game of "whoever gets here next wins." The name Friendly Motors Group is honestly the most impressive part of the experience. Bold branding choice. 10/10 for irony. 0/10 for business acumen. If this is how they handle a sale before money is exchanged, I'd hate to see how issues are handled after they have your money.

I went in knowing what I was looking for. They were super helpful and willing to work with me on my…read morequestionable credit. In, out and done in a couple of hours, and I have a nice new (to me) car. Thanks to all the staff who made car buying enjoyable.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

The car looked clean and pretty on the lot... unfortunately, looks don't fix brakes or…read moretransmissions. One week later, brake problems. Not long after, transmission problems. TxDMV complaint filed, and I'm pursuing small claims. Lesson learned: don't fall for the shine. Check EVERYTHING before you buy.

Ask for Michael such a polite gentle man and a great sales man he took care of us and gave us the…read morebest test drive experience and simplified the paper process feels like a 1 million car and the sales experience and i would totally recommend him to friends and family to come here!!!

This review is for sales reps David Bislar ,Derek McNabb, sales manager Joe Joseph and finance…read moremanager Armen Khachatryan. These individuals are exemplary sales professionals and made my buying experience not only an absolute pleasure but also an easy decision to give them my business rather than Covert Bee Cave. I specifically named these gentleman because speaking with other people at this location I did not receive the same welcome which gave me a bad impression at first. I'm glad I gave them another shot and ended up meeting Derek and David who were outstanding and helped me get my Wife into a new Cadillac Escalade. Together these individuals I mentioned at the beginning gave me a decent trade-in price, a reasonable purchasing price for the new vehicle and made all the paperwork process simple and smooth. At no point was I pressured nor harassed and all my questions were always answered with honesty which goes a long way. Nobody wants to come to a dealership to argue with sales reps when they are spending their hard earned money. Customers want to be treated with dignity and respect, and not like chumps who are bidding at an auction for the approval of the dealership. For this reason, I specifically recommend Covert dealership on 183 when looking to buy a new Cadillac in Austin, Texas. I strongly suggest avoiding Covert Bee Cave because they lack transparency and have ridiculous add ons. That dealership will tell you what you want to hear while lying to your face at the same time. So if you want the same great service that I received ask for Derek McNabb or David Bislar these are the only two gentleman I will ever do business with simply because I was told by other sales people at Covert 183 I would never get a deal on any Escalade ever while out in the parking lot just browsing without even talking with their manager. Some sales people think being withholding with discounts stern on price and tuff on customers is a good sales tactic for some reason then get looked over because nobody wants to deal with that kind of person if they decide to return to buy. Don't give up or give in keep looking ask to talk to someone else till you find someone willing to see the blessing of having a potential sale. I like a sales rep who is upfront isn't afraid of going the extra mile and helping me get a great deal despite what they make on commission. That's the type of person who will go far because they aren't lying and making up excuses the first 5 min of negotiations and aren't afraid of asking question . I've always been told the worst you can hear is no and it's true and you can always move on. Never be attached to a vehicle so much that you give into something uncomfortable be flexible it will go a long way. Anyways I'm glad and blessed to have gotten the help I did. Special thank you to Joe the sales manager and Armen in finance. What wonderful people to buy a car from. They really are amazing and made me feel appreciated as a customer. I highly recommend asking for them if you decide to get a new Cadillac at Covert 183 . On a different note the company is almost done fully rebuilding a brand new Cadillac dealership in place of the old one and I'm excited to see the results within this year when my first maintenance comes up.

We had a really excellent experience purchasing a new car at Hill Country Volvo. It's a lovely…read moredealership - very clean, open, modern style just like their cars. We worked with Reuben who was wonderful - not super pushy as a sales person, very friendly, and gave us all the information we needed. He let us test drive several cars we were interested in and laid out all of our options very transparently. They walked us through the car we purchased (an EX30 Ultra) and all the features of it. They own the other location in Austin as well. They provide a one year guarantee repair for dents/scratches on the car as well.

This was the most smooth, informed, professional, friendly, and predictable purchasing of a car…read moreI've ever experienced! Context: I am very diligent about doing research when it comes to car purchasing. I had gone to Mercedes, Audi, Tesla, Lexus, & Cadillac, to test drive vehicles on top of weeks of reading reviews, watching YouTube videos, etc. I went to the dealership because of two different CPO 2021 XC40 models I saw online. The prices online were the true prices (no surprises, which I appreciated). The receptionist was friendly and introduced me to Alex, the salesperson who would be helping me. I told Alex what features I was looking for, and he confirmed only one of the two had it which saved us time. Alex was not pushy, but truly was just a wealth of knowledge. For the test drive, I had already done all of my research online and was very informed. Alex offered an overview of the vehicle - I said sure, thinking I'd already known most of what he was going to show me. I was wrong! Alex went through each setting on the infotainment system including active safety features, how to pair a phone, how to pair TWO phones in case I had a business phone and a personal phone. Alex is such a resource that made the buying experience better than I could've imagined. The test drive went well and I put a deposit down on the car with plans to purchase it a few days later. When I came back, Alex was there who introduced me to the finance manager. The finance manager was just as professional, informed, and friendly as Alex. There were no hidden agendas or 'gotchas'. What I also appreciated is that I was prioritized and treated with respect. There were several other dealerships I had gone to with a man where the employees would talk directly to the man instead of me who was the purchaser. Also, it's a good spot for a photo op if you want a picture with your new car :) Highly recommend test driving, sales, and service here!

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

Worst dealer experience. The owner sold me a car that has transmission failure and he refuse to…read moreresponsible. Don't ever to buy any car at this dealer, they are scammers.

Do not buy a car here! Owner sold us a car in March 2024 that only went 350 miles and died, won't…read moremake it right and lied. Our daughter ended up stranded in the rain on the side of the road with her luggage and cat, on her way back to college. Do not trust your family members to a car bought here! We are going to have to pursue in small claims court for fraud. No stars, buyer beware!

This is an exemplary dealership of which all should aspire to be. Without being negative about the…read moreother option downtown, Sewell is leaps and bounds better. We took our 2018 F-Pace 35t R-Sport for complimentary scheduled maintenance which wasn't purchased from this dealership, but they treated us as if we did. While waiting, we inquired about viewing the 2020 F-Pace SVRs that were on the lot. Justen Green, our sales experience manager, promptly showed us multiple options that accommodated our requests. After a few test drives, we immediately knew which one we wanted. Justen provided a very seamless, no pressure, hassle-free service and handled the entire sale from beginning to end without us being juggled around by other staff. Joe Ramirez, our assistant service manager, always greets us with a smile and is so keen to resolve any issues our vehicle may have. Also, thank you Valerie, for being awesome with our daughter. They truly make us feel like part of their "Jaguar Family" here. To note, I was a bit concerned when Sewell took over Park Place a few months after we purchased our vehicle, but I haven't noticed any changes yet; same great staff, same great service. PROS Complimentary car washes Same day service and extended service hours Complimentary loan cars Ceramic coating CONS None

Our recent purchase of a CPO Defender was AMAZING!…read more Luke D'Alessandro, our sales associate, is one of the most genuine, enthusiastic and pleasant individuals to work with when buying a car. Detailed, listening with intent and very knowledgeable about the vehicle, the buying process, the dealership reputation and customer service, really comprehensive skills and a great attitude. WOW! HIGHLY RECOMMEND!! Harrison Engelby, our sales manager, went the extra mile to support Luke with his attention to detail and helped expedite finalizing the purchase above and beyond our expectations! AMAZING!

Last week I bought two vehicles, and my only regret is that I bought one of them before finding…read moreTexas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand. I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy. After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license. The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts. Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life. Here are some pointers: 1. Call him first to find out if he has what you want, or visit his website. 2. He may be able to find what you want if he doesn't already have it. 3. Be nice and you'll be amazed at the level of service you receive. 4. Give John a shot at your financing even if you already have your own lined up. He could have saved me some money, as it turns out. 5. Compare his prices to anyone in town; you'll be amazed. 6. Tell him that you contacted him because of his YELP page, so he'll believe me when I tell him it will actually increase his sales.

Best car dealership ever, hands down! We had a great experience at Texas Auto Ranch in Hutto! They…read moreare not your typical, fancy car dealership, with the sales team vultures stalking and swirling around you. The owner, John Phillips, is an honest man, just trying to make a living. I found the car online and had to drive from Galveston to Hutto to go get it. John held the car for me for 2-3 days until I could get out there; even though, he had other offers on it. When we got there, he handed me the keys, and allowed us to test drive the car by ourselves, trusting us to come back. Neither him, nor his friend and co-worker, Mike, bothered us while we were looking at the car, checking for damage, making sure all the buttons, lights, etc. worked; and that the car was in good condition. They were actually helpful and answered all of our questions with no pressure. They were no hassle, straight-up, and to the point. Not to mention, they gave us a great deal on the price!!! They made the car buying process quick and painless, in fact, it was a very pleasant experience. He even offered to take care of us, if any issues happened after we purchased the car. Additionally, they recommended a cute cafe for us to eat at afterwards, which was delicious and another pleasant experience. Needless to say, it was well worth the long drive to Hutto, and we will definitely be purchasing our next car from them. It is rare to find genuine, honest, good people like John and Mike. Thank you for making our car buying experience as painless and pleasant as possible! We greatly appreciate it and wish there were more people like you!