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    Hewlett Volkswagen

    4.1 (563 reviews)
    Open 9:00 am - 8:00 pm
    Updated 3 months ago

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    The 2023 Arteon I purchased
    London D.

    Great experience here. Personally worked with Seth Reavis and he and his team did everything possible to make sure I walked away the the keys to the car I wanted. They added more to my trade in and even took money off the final price just to seal the deal. Quite far the best dealership experience I've ever had. Easy, fun, and everything worked out well I'd recommend Seth to anybody looking to bu from this location

    The oil leak in question
    Tyffany N.

    Beware of the service department. I took my car in to diagnose an issue I was having with my AC that my regular shop was not able to fix. (2017 Alltracks are known for having problematic air conditioners and there's no specific fix for it. It's one of those that has to be chased down.) The service department did find and repair an issue with the AC, but also stated that my battery was testing low and that I had an oil leak that would cost $1200 to repair. They gave me the specifics of where it was leaking and what part would need to be replaced. That they recommended fixing it immediately because it was a bad leak. I showed my husband the photo they sent me and he was skeptical. "That looks like old oil, not fresh." So I didn't have them fix it and instead took it to my trusted shop. I gave them the estimate of what exactly was wrong as well as the photo. I didn't tell them I was skeptical that there was an oil leak, but let them draw their own conclusions. They confirmed that there was no fresh oil leak anywhere, that this was likely leftover oil from a previous leak that had been repaired. A secondary issue with Hewlett was that my steering wheel was damaged. I'm 5 foot tall and sit very close to the wheel. It looked like someone taller had the zipper of their jeans scrape the wheel. I reported it to my service writer immediately. She saw the very obvious issue and took pictures. She said she'd get back to me ASAP. That was three weeks ago and I've never heard back. If you have other options, go there instead. And since I've read the response to other negative reviews, I'll just say this up front: I do not post under any other usernames.

    I had an amazing experience working with Cain Nieto at Hewlett VW! He was patient, transparent, and genuinely helpful throughout the entire process. He answered every question, broke down all the numbers clearly, and went above and beyond to make sure everything was ready for me -- even getting my tint scheduled ahead of time so the car would be perfect when I arrived! I never once felt pressured, and he made the whole experience feel easy and stress-free. If you're looking for someone who is knowledgeable, responsive, and truly invested in helping you find the right car, ask for Cain! Highly recommend!

    2025 Tiguan - drives like a dream!!! Love the screen for the navigation and radio. Sun roof
    Rebecca M.

    We went back AGAIN!!! It's becoming a ritual to go back and buy/lease another car at Hewlett VW with Jay Wilson. This time we never even test drove the cars until the ride home after the paperwork was finished!! What an amazing experience!!! This time we got the 2025 Tiguan and 2025 Taos. We LOVE both vehicles!!! Thank you Jay!!!

    I can't recommend my salesperson, Cain Nieto, highly enough. My experience purchasing and leasing my 2026 Volkswagen Tiguan was exceptional. Cain was professional, straightforward, and truly cared about ensuring I found the vehicle I wanted. He patiently answered all of my questions and made sure I understood each decision I was making throughout the process. Cain never pressured me to do anything I didn't want to. Instead, he provided honest information and offered what he believed would be my best options. He knows the ins and outs of the Tiguan better than any other salesperson I've encountered. If you're looking for a new Volkswagen, ask for Cain Nieto! He will go above and beyond to give you a 5-star customer experience, and I would definitely buy from him again in the future.

    Lisa B.

    I went in to trade in my 2019 Volkswagen and got a brand new 2025 Volkswagen Atlas R line and I love it so much! It's the perfect mom car. It's spacious, luxurious and it drives so smoothly. I want to thank Martin in particular at the Georgetown location for helping us with finding exactly what we were looking for and making all the paperwork easy and explaining everything to us so well.

    New Volkswagen

    I honestly can't say enough positive things about this dealership. I've now had two amazing vehicle purchase experiences here, and I don't plan to shop anywhere else for my next one. From start to finish, they were incredibly responsive--while I was still waiting hours for other VW dealerships with the vehicle build I wanted to get back to me, this team had already finalized my entire deal. They were transparent, honest, and worked hard to ensure I was fully comfortable with the deal and payment, which gave me so much confidence in moving forward. I had a tight schedule on that Saturday--the busiest car sales day of the week--due to another obligation, and they respected my time. I was in and out in under an hour, which is practically unheard of in car buying. Saed in Sales, Amanda the Manager, and Josue in Finance all made my experience truly 10/10. Even after the purchase, they've continued to be helpful and communicative, answering all of my questions quickly and thoroughly. They really do treat you like family, and their level of dedication to the process and their customers is something that stands out. I'm insanely happy and beyond impressed.

    Buffy M.

    I've never been treated so poorly by a dealership in my life. The sales staff "sold me a car like no ones business." They kept telling me it would only taking an hour to sign the paperwork. After sitting in the sales office for nearly 12 hours just to sign paperwork, I initially hoped the drawn-out process was just an isolated hiccup. Unfortunately, it was only the beginning of my problems. The service department has been an absolute nightmare. The staff talked down to me they were rude, unresponsive staff who don't return calls and even drove my car around the lot on its rims, causing more damage! When I rightfully complained, they flagged my account and effectively refused to service the car they sold me. They have not once taken responsibility for the ill treatment that I received. It was "never their fault" including the additional damage to my car. It was excuse after excuse, never an apology for the damage or treatment. To make matters worse, their practices and contests appear to discriminate against people protected under the ADA. It's shocking that a business would engage in or allow such behavior. They clearly do not care about customers once the sale is final and you drive off their lot. If you value your time, your money, and basic respect, steer clear of Hewlett Volkswagen of Georgetown. They should be ashamed of themselves.

    drove off the lot with 7 miles :)

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    Review Highlights - Hewlett Volkswagen

    Just accompanied my son who bought his first car (a Volkswagen Jetta) and the experience was top notch.

    Mentioned in 66 reviews

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    Hewlett Volkswagen - car_dealers - Updated June 2026

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