I used to be very loyal to America West Airlines out of Phoenix. Then, it was US Airways flying…read moreacross the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Washington DC on occasion, having either visited the area or have a layover through as I did today. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

Customer Service certainly could improve. But part of that service, in addition to the reps who you…read morespeak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it.

There is no counter here, just self check-in with a service agent around to assist you but she…read moredidn't seem to pay much attention. There are peeps at the baggage drop though. Most of the United staff was friendly but some not so much, lol. The agent at the gate was meh & robotic but the Flight Attendants were super friendly & the Captain very peppy! Wishing you safe travels! Especially from this local airport!

I came from Florida to visit my grandma in Richmond, but the airport in Florida does not go to…read moreRichmond so we had to come to this joke of an airport to pay for a flight to Richmond. All the other flights before us were called, but then it came us but they delayed ours by 20 minutes 20 minutes pass and they said that they have to delay another 20 minutes 20 minutes passed again but then they said they have to delay another 10 friggin minutes then they finally called us to board the plane, but right as we were about to enter the plane they said that the flight is delayed overnight. What the hell that is not fair you let all the other flights go why not us? United stands for Unending Nightmare Involving Time Exentions & Delays And Ryan Trahan if you're seeing this BEWARE...

We got to the JetBlue terminal from Orlando and it was a great and perfect experience. At least to…read moreus! We were told that our baggage will be in the lane 6 and as soon as we got there they started to come out. I got notifications by email of my luggage and I loved that. We got them all without any issue. They have a good amount of chairs which I liked since we needed to wait for our ride.

Flight delayed over and over , I checked again and again , then they act as if if it was my fault…read morethat I missed my flight. I have been standing here 20 minutes waiting for them to give me a new boarding ticket. I have been flying with them for 20 years and they are now the worst airline in America

I love and adore SWA, but this terminal at Ronald Reagan Airport (DCA) is sad sad sad. I know…read morethat's not entirely the fault of SW, but they do have some control over their seating, organization, and layout of seating in the gate area. It was cramped and crowded and frankly uncomfortable. Restaurants in Terminal A are terrible as well. There's nowhere to eat if you get counter service, and the sit down restaurant (Reservoir) wasn't great either. Again, this is more on the airport, but if you're flying Southwest out of DCA, don't plan on getting here too early as there's not much to see or do. You don't have access to the rest of the airport once you're through security. I will say the ticketing counter was super friendly with checking a bag, and it was easy to get through security, and also a short walk to the gate. All pluses... but Southwest needs to invest in the terminal! It's a mess.

Couple things come to mind when I think of southwest:…read more - herding cattle or sometimes cats - unhappy employees - lottery So maybe it was the way I was greeted at the counter? Or perhaps it was the way they just THREW my bag onto the conveyer belt right in front of me (no hiding the bag brutality). Yes. I think that's what it is - the utter disrespect for one's property in your face. Before the purchasing seats it used to be quite disorganized with the onboarding process (cat herding) but now with assigned seating (cattle herding) it seems to be better, however the gate agents always appear to be angry and speaking loudly to toddlers all the time. On the upside, the planes appear newer but if the FA's also seem angry and annoyed with their job, it's all moot. Ticket fares are affordable. I guess you get what you pay for.

I planned a trip with Travelocity. I called Frontier customer service to get assistance with my…read moreseat choices when I had a glitch. I got help on my first call. Frontier is in terminal A. I was dropped off since I needed to arrive before metro started. If you are dropped off, there isn't much walking to security. I flew with Frontier on the way to Vegas (via Colorado). I signed up for mileage points and was forced to download the app, just to check in. The app was informative. I just don't like having lots of apps on my phone. I had issues with checking in when I thought I needed a TSA pre check traveler number. I called Frontier to get help. I was advised to go to the airport early to get the number. All Frontier had to do was tell me TSA pre check was optional. I was stressed until a TSA agent called me. If you ever need tsa - text them at the number on the web site. If you call the tsa number, you are a hostage to a list of recordings that don't always give the choice you need to resolve your hurdle. If you are using Frontier's app to check in, just press "next" when prompted to provide your tsa precheck number (if you don't have one). The boarding passes were on my phone and I didn't have to be twitterpated anymore. The flight to Denver was awesome. The flight crew was friendly and helpful. When I asked someone if they could help lift my bag into the overhead bin, the employee helped me and also informed me that employees aren't really supposed to help anymore due to injuries from lifting heavy bags. I get it.

Purchased nonstop roundtrip tickets from IAD to Tampa for only $199, thinking this is an incredibly…read morecompetitive price. After a few weeks later Frontier cancels that flight and offers an alternative ticket with a stop over in Atlanta and total flight time of over 9 hours, which was impractical so I had to cancel the whole trip.

I had a horrible experience on this airline. I flew from Washington DC to Chicago, then Chicago to…read moreSan Diego. The flight attendants on the long flight from Chicago to San Diego were HORRIBLE. I had a problem with my in-seat TV screen. It did not work after takeoff. The male flight attendant was super distant with me, compared to his interactions with other customers, from the beginning. He would not make eye contact with me at all from the moment I boarded, and throughout the flight. While she was serving drinks, I asked the female flight attendant for help with my tv and she said that all that she could do was have the pilot reset it. We had a female pilot so I thought that this was cool. Also, on my flight to my destination on Jet Blue, they did a reset of the TVs shortly after we got into the air; so I was familiar with this method to resolve the issue. The reset did not happen. She never came back to my row (15). None of the flight attendants came back to assist with my tv on this 4.5 hour flight from Chicago to SD. The male flight attendant was serving coffee, halfway through the flight, and I asked him if he could get my tv fixed. He said that he would come back (he made it clear that he was too busy) to check it. He never came back. I spent the whole time in the air without in-flight entertainment, as United apparently does not have a mobile app for watching anything either. The male flight attendant was also rude in my interaction with him. He made me feel like an insignificant passenger. He gave the folks seated with me 2 snack servings and was super kind to them when he spoke. He gave me one snack serving, glared at me when he asked which snack I wanted, and then rudely threw it on my seat tray. I will not fly United again. I will also not recommend United Airlines to anyone in my family. I will

Heidi at the gate was amazing! She was kind and patient with my family and I. Helped with ideal…read moreseats and helped out with the wifi for my boys! Thanks Heidi! On the plane Carla & the crew from DC to Chicago really helped out! Carla & crew, thanks so much!

Very smooth flight on my recent trip with Delta Airlines. Huge shoutout to the ground staff at…read moreAtlanta and DCA. Yaw was especially AMAZING. A true gentleman who helped me tremendously and went above and beyond to make sure everything was taken care of. Customer service like that should be studied and mirrored.

HORRIBLE I wouldn't with delta airlines on my worst enemy. They had HORRIBLE customer service, were…read moresooooo unhelpful. Our flight got delayed 6 separate times, we missed our connecting flight to go home, when trying to figure it out we cancelled and then our flight got to the gate. So we obviously asked to get back on AT THAT point we had not gotten a refund so we thought we could easily get back on. The lady who was supposed to be helping us was extremely rude and unhelpful she told us to call delta line which wait time was so long! DONT BOOK

Being in the Alliance with United, you world think you would get their type of customer service…read more.. that is far from the truth. Due to a "mechanical issue" with the incoming plane, our flight was delayed almost 2 hours into Montreal. Which meant missing our connecting flight into Barcelona. So now we are have a second layover in Amsterdam and not arriving into Barcelona 8 hours later. We have now lost an entire day of our trip. All agents at check in and gate completely unhelpful. The gate agent even said he isn't with air Canada, he's with Lufthansa. He said to call air Canada. There's over a one hour wait for a call back...​

I'm a frequent flyer and I never had such a bad experience such as this one. Even Frontier (a…read morelow-cost airline) was more decent. First, I couldn't do the check-in on the app or a web browser because of technical difficulties. Then when I arrived at the counter, the agent said I couldn't fly with my passport card. I flew to Canada two years ago and they never said I couldn't use my passport card. Last but not least, they kept canceling my returning flight or placed me in another one without saying anything. I'm a disabled person and it isn't easy for me to move around, let alone go through all the hassle. Sorry, I don't like to rant so much but this was the cherry in the cake.