I love flying Alaska Airlines as I've always had great customer service. Aircraft are always clean and it just seems like they are a premium service when I fly. The prices are reasonable compared to competition. Plus, they fly out of Love Field, which is close to my house. read more

I have flown with Alaska previously with no issues but my recent experience in Hawaii after merger with Hawaiian was terrible. At least with combined Hawaiian-Alaskan flights there are many issues with the computers at the gates and with getting boarding passes on the apps. Most recent on January 3, 2026 they double booked our seats. They were able to re-seat my minor children but not together. And they had to travel alone and they couldn't or wouldn't put me on next available plane because they said it would be an upgrade to a higher class which wasn't allowed. Instead of putting me on an equivalent 5 hr non-stop to San Jose they routed me on a 19 hour 3-leg flight through Arizona that arrived the next day. I was forced to make arrangements for a relative to pick them up and a place for my kids to stay until I arrived. It was worst treatment I have ever received from an airline in 40 years! They even tried to say that it was "my fault" that they double booked the seats. Then later said it was no ones fault because it was a computer problem. I would recommend avoiding Alaska and Hawaiian if possible until they get thinks sorted out. On the flight described and other legs of the trip they had to issue paper tickets at the gate because many or most of the passengers couldn't access tickets on the app. The was a line 50 deep at the gate agent because the computers were crashing read more

Most recent experience was extremely unpleasant. Flight was 2 hours late on an already past-midnight arrival. Not even a hint or thought of reimbursing us or refunding what we paid for. Will think twice before booking with this airline again. read more

Easily one of my worst experiences at any check out counter and at the gate. Single handed almost sabotaged our family vacation. Rude, unsupportive if not downright evil. Consider flying with another airline if you can at least coming from DFW. read more

Jennifer, working at 5:45AM today 3/23/25- is an example of what NOT to be- or how to treat first class passengers; or ANY passengers for that matter. She was EXTREMELY hostile and unpleasant to deal with. Beyond unprofessional behavior- will be canceling my Alaska air credit card and in the future will be flying a different airline - even though Alaska is all I've ever flown due to many family members having been pilots or agents themselves until retirement. Her skills are more in line with cleaning toilets, or scrubbing floors. This is NOT the type of person capable of dealing with the public and representing a company. If I were her supervisor and had seen how she acted she would've been terminated ON THE SPOT. Get rid of this liability before you lose many more life long customers. read more

This is overdue. How did I not review the most important facet of mt latest travel, the flight? Alaska Airlines out of D Love Field in big D Tejas. Super in expensive flight non stop to SD. How can any flight 35000 feet into the sky be other than a modern marvel? Landed back here and the pilot said good news bad news. Good news, we made it in early. Bad news, a plane is in our spot and we are delayed. My response was, there was no bad news. Bad news on a plane can only occur in flight. Any news on the ground is excellent. We landed safely after zooming through the air, 500mph in a jet powered Pepsi can and lived. There is no bad news. All news is amazing after that experience. Caught some zzzzs, made it to an awesome vaca, zoom back asleep and touch down like a feather. Good news to me. Pilots and staff were wonderful. As always, take care Yelpers. read more

Recently flew AA first class from sfo to sea to bos. Service and safety was great. Distancing easy few passengers. Empty terminals. But the snack box they served was 50% salt. Salami and spread cheese on tasteless crackers salted almonds oily salted potato chips. Had two of these on the two flights. Was sick that night and the next day. Everything had non gmo gluten free but no info I could find on salt content. It would have been cheaper and healthier to have finger sandwiches. Drink choices were water and one brand of beer. The worst in flight "meal" ever. They warned us of limited choice because of virus but this was bad beyond belief b read more

Their customer service is bad I was trying to ask a question to the lady in the desk and she didn't want to hear it how rude of her this is your job to ask questions if you don't like your job why do you work in customer service this lady make Alaska Airlines look really bad if she don't like her job she find another one read more

Alaska Airlines - The lady that was rude - Airlines Near Me - Dallas, Texas

There are things I really like about Alaska Airlines, but this trip was trying! Due to bad weather in San Francisco we were diverted to San Jose on both flights! On the way we were delayed for 2 hours and then flew into San Jose, which was not too bad due we were an early flight & not rushed by any scheduled commitments. The only offered accommodation By Alaska for our inconvenience was a shuttle bus back to San Francisco once we arrived in San Jose. On the trip back in checking the Alaska iPhone app if we were on time, approximately three hours before the flight I see we were now being diverted to San Jose for departure. Well this was an issue on multiple levels, We were spending our time north of San Fran and were now being told we had to travel 30+ minutes south of San Fran to depart, with just 1 hours notice to make the change. In addition, the departure time was only extended 10 minutes later and we had to drive 30+ minutes to get to San Jose! We arrived at the San Jose airport via Uber provided by Alaska Airlines at 1 hour and 20 minutes to takeoff. As you probably know you are boarded 30 minutes prior to departure. This left of 50 minutes to check our bags and get processed through Security. I am onboard with the best security, but due to a lack of organization on their part, we literally had 2 minutes according to the flight attendant on the loud speaker of the airport to get to our departure gate once released at Security! If it had not only been 3 gates away from where Security was located, we would not have made it. They had already locked the door at the terminal and had to reopen it for us and one other man. Again there was no accommodation made by Alaska other than a Uber between airports for our inconvenience. :-/ Disappointed read more

Solid. you can get american miles and vice versa on alaska. great food. wife and power at gate and on planes

Again, twice in one week and more terrible service. 6 people waiting in line at the gate to talk with representatives, one lady on her cell phone having a personal call, another one chatting away with another employee about the weekend and then the gentleman was helping someone. This went on for well over 15 minutes then the guy walked away for a few minutes I used to enjoy flying with Alaska Airlines but I will now avoid at all costs..... read more

A nice quiet peaceful ride with exceptional service and phenomenal views. My destination airport was conveniently located close to Dallas. Which allowed me to get off the plane and on the road with ease. read more

See all

Why there is not zero star? This airline should be zero. I came to Dallas from Maui. When I came to Dallas TX, the flight delayed 3 hours. Many passengers had to transfer at Seattle. The people had stood in line for 1.5 hours with big stress. It screwed up their travel. I am going to Hawaii. My flight was delayed and cancel in yesterday. They booked today's flight with first class. The flight delayed again and again in the morning. I should wait for 7 hours in the airport to take the flight with first class. I thought it can be delayed and cancel again and again. They suggested to change to American airline with economy to save time. I accepted this suggestion. Now I have to wait for 3 hours. I believe I made right decision. If I kept the Alaska airline with first class, I cannot expect when I can arrive at my final destination. Because it can be delayed and cancel again and so on... Do not mess up your travel with Alaska airline!!! read more

HORRIBLE LIARS!!!! Cancelling trips with 10 hours notice, without options then lying about the reason. I thought Alaskan Airlines was to be a preferred option - they were the worst decision we ever made. Had a trip planned to Hawaii (not a small trip). They 1st changed the flight pushing it back (note big time logistics on back-end) then they cancelled the trip altogether with zero explanation ten hours prior to take-off. Compound that with 4-6 hour waits to get into their call center gets you a high-class functional airline...LOL Classless organization when their Customer Service said it was weather related - liars. read more

Don't fly Alaska! Read the attached! The flight attendant refused to give me her name and treated me and my 1.5 year old horrible! Read the attached. read more

See all

Took a flight on Alaska Airlines today 12/15/20 from Portland Oregon to Seattle then to Dallas Love. We were told they're working to keep the planes clean. They have extra sanitizing procedures in place. We got to our seats and my husband said he didn't feel like his seat was clean. He asked me to wipe it down for him. I brought clorox wipes just in case. I pulled them out and started cleaning his seat, window side wall, and the front and back of the food trays. It was filthy! Absolutely disgusting. 6 large wipes later we felt he could safely sit. I had him put on rubber gloves as well. My husband is chronically ill. Stage 5 kidney failure, 1 year lung cancer free with chemotherapy and a rare auto immune disease.  Now, you might say he shouldn't fly if he is sick like that.  I can agree but, he hasn't been able to see his 2 sons in 2 years because of his illness and then covid19. We made the choice to take the risk since we don't know how much time he has. Wearing N95 masks and medical grade gloves for extra protection.  We were told that the Airlines are taking extra precautions.  Well, they surely have NOT. When other passengers saw how filthy our seats and food trays were they began cleaning their seats, walls and trays. Theirs were just as filthy.  How can you claim to have taken priority of cleanliness for your passengers and their safety when you clearly have not done so. You want us to fly and when people fall ill and the government shuts flights down why should the government bail you out financially. That is ludicrous. You could take responsibility and sanitize your plane's before passengers get on. It took me just a few minutes to wipe our seats, wall, window and front and back of our food trays. Which had food dried on them still for only God knows how long. We had small children on the flight and their parents were appalled by the filth. They began cleaning seats too. All of them lifted their wipes up and said... You're right its disgusting and filthy. Now, I know flying right now can be dangerous for everyone. Especially those with chronic illness but my husband had the ok for the trip from all his doctors because he might not be able to see his kids again due to health reasons. Local news said the airlines were taking precautions to keep passengers safe. I believe they're not at all. These planes should be cleaned after each flight thoroughly. You want to stay in the air, take care of your paying passengers. We shouldn't have to bail you out financially if you get shut down. We want to fly and we won't to be safe. To top off the whole terrible experience, my brand new luggage I have only used 3 times comes off the plane to the baggage wheel completely soaked. AND ripped down the back! No joke. New luggage destroyed by Alaska Airlines. Plus, all my clothes were wet inside. Completely unacceptable! I have attached pictures of my luggage damage with views of the wheels so you can see this is NEW luggage hardly used. The only thing that was good about using Alaskan Airlines was your employees. Everyone one of them was great at their jobs and very kind. That is why I didn't complain about my destroyed luggage, wet clothes, shoes, and personal products to them or the disgusting filthy airplane you had us ride on read more

See all

I had a very unpleasant experience flying on Alaska from Dallas to Seattle. For starters, and this happens every time, if you get there too early, there is nobody there to take your luggage. And at DFW, there are no restaurants in that area. The ditzy attendant wanted to give me my boarding pass, but she could not take my luggage. I said, what am I supposed to do with my luggage? And she could not answer. She said that she could take my luggage at 3:35PM. My first question is why was she there and why could she not take my luggage. I dutifully waited and it hit 3:25 when someone came up and dropped off their luggage and got their boarding pass! And then I had the misfortune of being in an aisle seat and having to share the other two seats with a cheap couple with an unruly baby for 6 hours. I'm sorry infants should be required to purchase a ticket. Four people in three seats. read more

They do not have business or first class lounge at terminal E. you have to catch the Skyline to terminal C or D to have a facility. Poor planning on the managements part for this airline. The staff is not that friendly at the gates or check in. We will see how the rest of the flight is to Alaska. No wonder people are fed up with airlines and their service or lack of for your hard earned money. The first class food and business class food was horrible. It is so bad the flight attendants bring there own. During taxi and take off you get the speech to turn off phone to airplane mode, this does not include the staff on the plane, they text all during both. They do almost everything we are told not to do. Flight was on time. Crew is not very professional. Steward was rude many times and lazy. read more

Alaska Airlines - This the gate to the plane at terminal E. - Airlines Near Me - Dallas, Texas

My unaccompanied granddaughter flying from Maui to DFW and my daughter was told by Alaska Airlines rep that she had to be here at least 1 1/2 hours before her 5:42 am flight we left our house at 3:00 am to make sure we were here on time. At the Alaska counter at 4:00 am and NO-ONE is here. Called customer service and we were told the counter doesn't even open until 5:00 am. Ridiculous read more

The customer service was good. The cabin attendants were nice. TJ was sweet and made funny small talk. The plane its self... well it was slightly out dated. When we were preparing for take off I did get a little scared. It was way louder than any other flight I've ever taken and it vibrated like a riding lawn mower... once we started our ascend things got easier. The overall flight was ok. The plane doesn't have many inflight amenities but they do try to make it as comfortable as possible. They pass out snacks and tablets to watch movies on. The plane itself could stand to be updated but the staff was pleasant and kind. read more

Bad customer service and the employees are not helpful nor respectful. I was using them as a connecting flight to Europe and had a health issue hold me up, the attendant saw myself and my cousin but "locked the doors" 5 minutes later while we stood there waiting for him and refused to let us on even though we were there. We had stand by tickets for the next two flights and both were overbooked, so we waited 7 hours to then be told we would be on standby the next day. We missed our other flights and lost $2000 total and are now not going on our trip at all. Never fly with this airline and don't buy insurance as we did and they are not giving us anything, no vouchers, etc for the purchase of insurance. read more

Never had a trip that landed or left on time. My flight to LA was delayed, the one to Seattle was cancelled due to mechanical issues. Their service is terrible at DAL the agents like they are doing you a favor. Will not fly Alaska Airlines again! read more

Crappy airline... dirty planes, constant delays... caused me to miss my business meeting, and not even a sorry message. Never again!

I can't praise Alaska Airline customers's representatives Shawn , Loizt, Anahi, Taryn, and Ezsah at Dallas Fort Worth service counter enough. They turned a terrible mistake on my part into a happy funny experience. Their kindness, compassion, professionalism, and humor was a blessing to me. I had read my departure time wrong. Instead of 6:40 pm my departure time was 6:00 am the next morning for my connecting flight. My airline didn't have a flight out and told me I was SOL ( Sorry Out of Luck). After going to 2 other airlines seeking a flight out that day - with no luck. Alaska's team found me a flight out Yea for Alaska! I didn't have a preference for any particular airline. Now Alaska is the only way I'm flying. I'm sending them each a lunch on me. Thank you so very much. Hugs and Kisses, Pat Forest Seattle, Washington read more

Rough trip. First flight was cancelled and we had to postpone the entire trip a day. Then, they told me over the phone that they would rebook my return flight to extend my trip a day. Didn't happen. Took another hour on the phone to work out the return trip. Poor experience. read more

I have traveled on Alaska Airlines a few times out of DFW to SEA, and have to say their service is top notch. Their flight attendants are very professional and courteous once you step on board. They take such good care of you through out the flight and I especially like how well they run their customer service operation. They work very hard at providing Great Customer Service and it shows. I LOVE this airline and will continue to use them as my carrier from DFW. Too bad they don't fly out of Love Field... read more

Alaska Airlines - Landing picture of Alaska Air - Airlines Near Me - Dallas, Texas

There was a manager at the counter at Dallas, Love Field and I cannot for the life of me remember her name now. I missed my flight, forgot my phone, almost missed the wedding I was supposed to be at and she did everything in her power to help me short of stealing a plane and flying me there herself. She was very empathetic, she was helpful, letting me sit at the counter and use her phone to try and wake up my wife who was already in California. I ended up taking a southwest flight which I over paid for last minute and made it to the wedding directly from the airport with 15 minutes to spare. I truly believe that as long and messed up day as I had, she made it better. Fair skin with short brown hair. I cannot remember her name and I'm sorry, but she was amazing! This was on 8/11/18 read more

I travel a lot for work and this was my first flight with Alaska Airlines. My originating flight experience was a nightmare and believe it or not the return was even worse. One lady actually screamed and fell on the floor because she got so upset. Never ever again. read more

I have just been sent on a wild goose chase walking for miles trying to find the alaska airlines baggage claim which there isn't one. Yet when you get off the plane and the digital signage all say claim 11 which doesn't exist. It is really claim 14 but it supposed to be a secret. Shame on DFW airport and shame on Alaska Airlines. read more

I started a flight in IND that had to be delayed and then cancelled for mechanical issues. My final destination was SEA which isn't the easiest spot to get to from the Mid/East. I called Alaska through the app, which is user friendly, and was pleasantly greeted by reps in Seattle and then Boise. Both were professional, calm and empathetic. Time and weather were working against us and they routed me through another airline to make my way to DFW. At DFW there was a weather event, cancelations and re-routes. When my flight was finally cancelled by the second airline (not Alaska) I couldn't get ahold of a live representative. I was told that I would be contacted in 2 hours. Their app forwarded me options but not of them would get me home in time for a funeral. I called Alaska, knowing that even though the cancel started with them the responsibility had been transferred to the new airline. I was able to speak again to a live person after a short wait. She kindly relayed the responsibility matrix but said she would consult with a supervisor to see what they could do. Initially the rep said they could not. I asked about one flight that would get me back in time, it was full. I asked to speak with a supervisor directly. They were able to get me onto a later am flight, not one that got me back on time but one that at least will allow me to participate and be with family. There were so many flights cancelled or changed, there were so many elements that were outside of the control of all involved. But, to the credit of the customer service representatives at Alaska they were reachable, they were personable, they were empathetic and they found solutions. I am appreciative of the hard work that has gone into ending a very long two days of travel across the country. read more

Virgin was hot, Alaska took over, got it iced & cold. Broken seat, trouble landing, 45 minutes on runway waiting for an open gate & pilot don't even bother to update you. One star for nice flight attendants. read more

Always enjoy flying Alaska Airlines..but even more so when you land in a new city and the ground crew is kind and impeccable with their assistance in answering questions. Not always the case at busy airports but the team at the Alaska Airlines counter at DFW was stellar. Thank you! read more

I thought American Airlines was bad until I dealt with Alaskan Air. Now American looks like choir boys. Booking a ticket for a doctor who works for us was a nightmare. Oh, they quoted me a price and easily booked the ticket but once I got my credit card bill, the price was entirely different than what we agreed to over the phone. I actually had to file a complaint with the dept. of Transportation over the matter. I would never book with Alaskan again. read more

Absolutely and without question the worst customer service throughout the entire Alaska airlines system! No signs to assure you that this was the right gate and the agents had us wait until they finished talking about a coworker 's shaky marriage before she tersely barked that this was the correct gate. Then after being told that if we paid extra for an exit row we were shocked to learn after the kids were boarded that all rows were called. So much for an organized boarding process. Worst gate experience sine united in MSP 20 years ago. UGH!!! read more

Here we go again with the airlines!! Paid for Premium seats on Alaskan Airlines, received an email that "due to a change in aircraft we are unable accommodate you, you will be seated in the main cabin." Am I happy, NO, and we are 48 hours from our trip. This is ridiculous. read more