Amazing service from Auckland to Houston IAH…read more So nice to be able to fly directly home after an amazing journey to Australia and New Zealand to celebrate my parents' 60th wedding anniversary and fulfill my dad's lifelong dream of visiting Australia. After visiting New Zealand, I learned that Kiwis are among the warmest, kindest people that I have met on my global travels. Genuinely so willing to share their love of their country and their love of others. From initial phone calls to Air New Zealand to get a wheelchair accommodation for my octogenarian dad to inflight service, it was really a trip home that I will never forget. Thanks especially to Deborah B as well as the rest of the cabin crew who kept our family well taken care of with food, drinks, extra clean bathrooms and more. So sweet, so kind and so professional. Loved the extra leg rest in my seat. So comfy for the long haul. Great to be able to charge my phone and enjoy free WiFi. Definitely would fly Air New Zealand again if given the choice!! Hint: Lord of the Rings is a movie option. Perfect when you just visited Hobbiton a few days earlier.

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556689025. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556689025. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I reached out to this business at 8883472286 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

The 5 star is NOT for the airline but it is for a supervisor in IAH that want above and beyond to…read moreget me on standby after my flight was canceled. Thanks to Taylor C. I was able to see my 5 yr old son this am and keep my word. He had been crying because i have been away for work for months and i promised id see him this am.

Spirit airlines do not have there stuff together wait 30 minutes on the plane for them to…read morestraighten out seat assignments that the airline messed up. The seat are very uncomfortable and tight together. Had the persons next to elbows in my ribs for 3 hours. Actually started to get claustrophobic sitting for such an extended time. Then waited for people to off board. Horrible experience

After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

I'm a pretty loyal and frequent American Airlines flyer, and I have never experienced the severe…read morelack of customer service that I have during this trip from hell. Every single gate agent at the terminals was nasty and unhelpful. Particularly a woman named Shakira, whose hips probably lie like her mouth does. When my flight was rebooked, I asked if she could assign me a new seat she told me straight up to my face that she can't see the Dallas flight she only handles Houston ones. Strangely enough the only helpful woman there WAS able to look it up and even assigned me the seat in the same class I was in on my canceled flight. Shakira's little friend, who knows her name they all had their name tags covered, (I asked Shakira for her name) also treated me with disdain and like she had no time for me, in fact in the middle of our conversation (about my Dallas flight before the other lady stepped in to help) she started other tasks and once she finished those, WALKED AWAY. Walked AWAY. While I've been standing at the counter right in front of her face for at least 20 minutes. When I said to the other woman standing there that had already gone through 4 people behind me that she was helping me and just left... she said oh she must have forgot. She must have forgot? So she helped me and said woman returns she says to her... you forgot about her and she's like "yea she was talking about a voucher yadda yadda yadda" so you didn't like me inquiring about what every single other person is inquiring about when you cancel flights so you choose to ignore me and WALK AWAY?? Fast forward to this morning after having been up for 28 hours now, arrive to the airport to ANOTHER DELAYED FLIGHT. Supposed to leave at 825 now scheduled 905 meaning I will miss a chance for a flight I was first on the standby list for. I now will have a 10 hour layover in Phoenix because it's the best they could get me after the flight delays/cancelations. I said good morning to the gate agent do you know why this flight is delayed? Crew rest. Ok cool can you see if there are any flights out of Phoenix to Reno since I will miss the 10 am one? NO. She will not. Oh ok cool. Thanks for nothing American Airlines workers at IAH.

HOU is a very small station for Delta with service only to their main Atlanta hub. (From IAH, they…read morealso serve SLC, MSP and DTW.) Since I was going to be connecting anyway, this worked fine for me. A small ticketing counter which has separate queues for economy passengers and Sky Priority passengers (First class and premium elites). They have ticketing kiosks if you just need to print a boarding pass. At the gate, the seating area was comfortable and there was enough room for the number of passengers here waiting. Decent snack food options nearby or more options over near the Southwest gates. Boarding was organized and well done with separate queues for economy and Sky Priority here too. Delta's policies on same day change are clearly published. Sorry, Chris P. That's the rules.

I had a flight with this airline to New York, I had a great experience... I booked last…read moreminute...While every other airline charge you extra for carry on baggage this Airline not...and they give you free drinks and snack while the other one not and their price was the same!

Great service on a late night flight from Houston/IAH to Taipei en route to Singapore on the Hello…read moreKitty jumbo jet. Although our flight left late from Houston and then sat on the runway waiting for a gate after landing in Taipei, the crew was so good about communications. I have never been on a flight where they have already rebooked you on another connecting flight, assigned seats and have a table set up to exchange the tickets for the flight that you missed with your new tickets printed as you exit the gate. So efficient. The flight itself was good as well. Seats were comfy. Bathrooms were clean. Flight attendants were so sweet. So nice chatting with them as they shared tips about what to do in Asia. I would definitely consider flying with EVA Air again if given the chance...especially if it is on the Hello Kitty plane. So cute!

The in person check process I was simple. However, the app needs some serious attention it kept…read morecrashing. I had to call customer service to bid for an upgrade. Onboard service was professional and the food was beautiful and tasty.

Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on…read moreand off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from.

There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!