Where to began?
Rude staff
High charges for bags
No customer awareness
This was my only option due to a last minute trip for business
For starts there is no one that is willing to help you check in, to pay for your bags, they just point fingers, and I have been traveling for many years, so you would think you know what to expect, but the airport in Houston was a bad experience for starts, I paid about $180 for two bags luggage, and carry on. But it felt like robots pointing people to do things a certain way. They were not rude, but they had no emotion, no sense of help to anyone.
The seats, you have to purchase a specific seat and pay extra, if not is random, heck I would have paid $89 to upgrade to a big seat since my flight was only $200, but here again families are separated, because they are not aware this is not South West airlines or United. The young lady next to me, on my Vegas flight was going to seat down next to her mom, and her sister, another Spirit person gave up her seat, she was off , but the flight attendant jumped and yelled at me, and at everyone, no you can't do that blah, blah, in the end she did move, it was ok the other girl explained it's fine they are a family. On my way back to Vegas a young couple and their one year old were separated by two rows and the mom was alone in the entire row. We asked if they could move, flight attendant says no, not yet because boarding wasn't completely done, so we get it, but I was willing to move so they can set together, we asked again, she said it's to late you should have asked sooner, in the end I moved so the mom can move, but again no sense of customer service.
I will like to talk about this robot self check ins, in Vegas, they are garbage, and the people running it were also incompetent, once you did your ticket check in on your own, paid for your bags no problem, ticket your own bags, which people helped each other, and the five ladies working couldn't care less. Well after that you have to put your bag in, they have this new conveyer that reads the tag and throws it in, very cool if it worked, but it took one lady 40 minutes to get it going, the other 4 could've got on a computer, and start helping people, but that didn't happen. I can only imagine this being a company thing where they want to say and prove it works, it may one day, but not with the people you have working for you in Vegas airport.
Rough Flights, no free water, I don't mind paying, but at $4 a bottle of water is way more expensive than my $2.69 a gallon of gas, no snack no nothing. All has to be paid. WiFi is a high charge as well. Download your content before traveling with this airline.
Bottom line Cheap tickets $200 round trip. But I would've rather pay my $489 with United.
Look I have worked in some areas where people have to be held by their hands, but checking yourself in, and doing everything yourself, but flying the plane is not worth it. read more