I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental Airport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH. read more

Worst flying experience I've had so far. Flight got delayed 2 hours (which is not a big deal) but the staff would not update the status of the flight over the intercom and were frustrated with customers when they would repeatedly ask for updates. I'll be flying Southwest from now on. read more

We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on and off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from. read more

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TSA should be held accountable for their actions to pick and choose which products they deem over the suggested ounces. When my carryon had the same amount of products consisting relatively the same in liquid an eye wasn't batted, but when it came to my open backpack with 13 dollar facial wash a problem has occurred. The TSA rep took my bottle and he dumped what he "thought" was 3 oz. When I received the bottle it was only a swish left. I'm severely disappointed as to why this has to be and issue. You would think with how advanced technology has become flying with oz in your carryon should be the last concern on an airlines mind. I hope with future traveling we discover a means to get freedom with carryons. read more

We had a good experience flying Delta into and out of George Bush Intercontinental Airport (IAH) in Houston. Delta is currently our preferred carrier. For this trip, we were coming from and headed back to Raleigh-Durham and connected in Atlanta (ATL) to get to and from Houston. My wife and I flew flight DL1223 from ATL to IAH and flight DL1223 (same flight number) from HOU to ATL. Both flights arrived to and departed from Gate A15 at IAH Terminal A, on the north side of the terminal. Both flights were on an Airbus A321. Inbound, we were in seats 31A (left window) and 31B (middle). Outbound, we were in seats 24A (left window) and 24B (middle). These seats were economy and Delta "Main Cabin," which meant we could select and change our seats. We boarded in Zone 5. Roundtrip, for the two of us, the RDU-ATL-IAH flights cost $791.90 ($395.95 roundtrip per person), purchased directly through Delta. These flights were booked only 11 days ahead of time. Both flights were on time. Estimated flight time inbound was 2 hours 10 minutes and outbound was 2 hours 15 minutes. Actual durations were right around or under 2 hours each. We arrived early each way. Both flights had clean and comfortable seats and cabins. As Delta SkyMiles members, Wi-Fi was included on both flights and it worked well. I enjoyed watching live TV (news and sports, mostly sports) on both flights. Also, these were among the first flights where we used Delta's relatively-new "Delta Sync" seatback screens. As far as I can tell, Delta Sync gives you a personalized entertainment experience, kind of like logging into your Netflix account. And it welcomes you by your first name, which is a nice touch because it makes you feel "special." My wife and I have become bigger fans of Delta in recent years. The airline has really stepped up their game while American and United have fallen behind. The gap has widened. Delta has improved and is better in just about every aspect -- cabins (condition and cleanliness), in-flight Wi-Fi and entertainment, and customer service. Come on, AA and UA. Keep up. read more

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I have flown many airlines first class but this by far has been high up on the list. Delta airlines has not disappointed me whenever i fly with them. My first class experience was extremely nice. The service was great. The food was good, and the drinks were flowing. The flight was smooth. Two plus two equal four is what it felt like. I alreaDy don't like flying but if it keeps going this smooth you may not be able to find me lol.... Thanks Delta. read more

Delta Air Lines - a quick get away - Airlines Near Me - Houston, Texas

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Air travel is never something I look forward to. It's usually stressful and workers haven't been overly pleasant in my experience. LET ME TELL YOU, DELTA AIRLINES FOR MY RECENT TRIP FROM IAH TO ROC WAS AMAZING!!! Everyone from the lady to checked me in at the baggage counter, the gate attendants and the flight attendants were so friendly and helpful. For some reason, upon checking in online the day prior, my 4 year-old son and I were seated on separate ends of the plane. The gate attendant quickly move us together AND on the second plane, a FULL FLIGHT... we were the ONLY row with an open seat! (Not sure if they purposely placed the open seat with us OR someone failed to show for their flight, we appreciated the extra space... anyone who has traveled with a young kid knows how much STUFF you bring, not to mention, how wiggly kids can be!) The planes we were on were awesome!! They appeared to be BRAND NEW!!! So clean and high tech!!! Each seat had their own touch screen tv!! LOVED LOVED LOVED this feature!! My son and I were able to watch newly released movies for FREE! It was also neat to track where the flight was and even play a few games. Made the time fly by!!! Checked bag cost us $30, which sucks, but better than another airline I saw which was a whopping $70! All in all, we WILL be flying Delta again! We had such a great traveling experience. read more

Delta Air Lines - Open seat next to us on a FULL FLIGHT! Ba Bear had his own seat! - Airlines Near Me - Houston, Texas

Loving delta lately! The first and only time I've flown out of Houston without a delay! Major shout outs to the pilots and the crew. This airport is a mess normally and delta really made it a good experience read more

I flew Delta from Paris to Houston, layover in Atlanta. Previously when we tried to change our seats on the Paris Atlanta flight, it was disallowed. During boarding for Atlanta to Houston, the gate agent scanned the previous leg of my ticket, realized her error, then generated a boarding slip and handed it to me. I took aisle seat 30D as assigned on my ticket. A passenger then confronted me, saying it was his seat. Turns out my new slip had changed my seat to 30A window. And the agent had failed to tell me. Thanks to her, I now had a degraded seat (I dislike window seats) and a verbal disagreement with another passenger. Worse, the previously disallowed seat change was clearly easily processed, as demonstrated by this gate agent. Delta was clearly being unaccommodating and opaque about seat flexibility. The danger is that the passenger confrontation caused by the failure of the agent to inform me of the seat change, could have escalated. In 60 years of flying I have never encountered such an easily avoidable, yet negative experience before. This has diminished my estimation of Delta. Delta should be ashamed. The Paris to Atlanta flight was a mediocre experience, where the stewardess would sometimes skip drinks request to our two seats in the middle row. Whether this was intentional or accidental, I can only speculate, but it seems consistent that they just don't value service and accommodation to their run of the mill customers. read more

Honestly I can say that this has been the best flight experience on Delta . I'm giving them 4 stars only because of a few minor details . Nothing really worth writing about . First check in on the Delta App makes things simple . Security check in wasn't bad mostly because I have TSA pre check of which I won't ever be without . My flight from Texas to Atlanta was full and not much room for anyone with extra baggage, glad I only had my little suitcase. The flight was fine except for bad weather so it was a bumpy ride. My monitor to watch movies wasn't working properly so not much to do but rest for the flight . Then we land in Atlanta and I was lucky it was the same gate for my next connection. Same seat again so no movies . At least this time we got drinks and a snack as the first flight there wasn't any service due to the bad weather which I completely understand. The same flight attendants were on both my flights. One flight attendant named Melanie just really stood out from the rest , her customer service skills definitely made everything better. When I did land in Florida I found out our pilot was a woman which was cool as you don't see it as much . Thank to everyone at Delta for a wonderful experience read more

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Service was good but the fact that 4 out of the 5, not 2, not 3, but 4 out of the 5 meals offered were vegetarian. And the 1 and only non vegetarian meal was some slices of salami, cheese and crackers. And this was first class. Unless you are a rabbit I don't recommend Delta based on this experience. read more

I am beyond upset and disappointed with delta. The standard of customer service has truly dropped. I have seen rats at the boarding gate in Cleveland and once I informed the employees they were not surprise. I was told that they were aware of the infestation and dismissed the situation. The past few flights the plane was dirty and my flight was delayed while being trapped on the aircraft for over two hours. I do not believe I will be flying delta for a while if ever again! beware and do your research and I hope things are better for you read more

Delta Air Lines - Delta has rats and horrible customer service beware - Airlines Near Me - Houston, Texas

A pleasant experience today arriving at IAH on Delta. This is my first time to this airport since I switched from Continental/United a few years back. Jet bridge was clean, the gate area was clean and there were enough seats for those waiting to board the plane. Gate agent was helpfully helping someone with directions. Good organized ropes set up at the ticket counter with plenty of kiosks available. read more

Delta Air Lines - Delta at IAH - Airlines Near Me - Houston, Texas

I'm appreciating Delta more as time goes on. Seems like higher chance of ontime or early flights, especially versus United. Flew through SLC and IAH, most segments were a little early (reducing travel stress) and on a new plane (A220). Service in economy is notably & consistently better than united too, and I love having seatback entertainment rather than bring your own device. I've Yelped all the major US airlines, and Delta is my favorite. read more

Fool me once, shame on you. Fool me twice? (well you know how it goes). Part Un: 3 years ago my flight from ORD to LGA got cancelled at the last minute when it should've been canceled hours before. It was blizzarding in Chicago and many other flights on other airlines were canceled the night before. I checked all morning, it kept getting delayed, but not cancelled. I rode all of the blue line (Oak Park to ORD) rather than risk a cab during a blizzard. As soon as I walk through the airport doors, it got cancelled. Rather than wait at ORD for 7 hours for the next flight, I decided to cancel my trip and rode all the blue line again. I waited on hold for about an hour and a half, but was able to get a time-sensitive credit. Part Deux: I just got back from a Delta/Aeromexico trip. You cannot look into changing your flight online for my ticket, you must call. We thought about booking an earlier flight home. I waited on hold for three-and-a-half hours. Nothing was available, c'est la vie. But it's the info that came later that makes me never want to fly Delta again, and I am very grateful for the call center person's candor. With the Basic Economy Ticket, you MUST call customer service, no online change attempts. Their policy also just changed such that there will be no more time-sensitive credits with Basic Economy. The next level up is a few hundred dollars more. I bought Allianz protection for my tickets, which doesn't do the trick. They've also eliminated day passes for Delta Sky Club. And on both of my flights, they randomly change the times on you. Not worth it, gonna avoid Delta like the COVID. read more

You're better off taking a ghetto airline like frontier or spirt, hands down the worst experience I've had with delta, not worth your money or your time. read more

We traveled during the week of 3/13/23 from the IAH airport. Flew Delta for the first time. Forgot to choose seating when purchasing the tickets and spoke to Marlin Isabel at the check in desk. He was so understanding/helpful. Made the changes with no problems and was great to speak with! He made the experience great from the beginning. The flight to Atlanta was good as well as the return to Houston. His assistance was the highlight of the airport travel experience! Thanks again Marlin! read more

I used Delta on my flight return from Texas back home Hawaii. This was my first time using this airlines and had wanted to try them out. Self check in was fast and easy .. but, checking my luggage was .. aggravating. So I self check in myself, and after, you stand in another line to check in your bags. Now, I know its early (500am) but don't take it out on customers! The counter agent talked so fast it was hard to understand her. And when I kept saying "Excuse me" so she could repeat she just looked more annoyed and continued to talk fast while giving me the eff you look. I have always flown either United or American. Delta has been a total experience. Good and bad. Although I wish I had flown First class instead of domestic. Not sure if it would've made my experience better or worst. First .. I had 2 layovers, one in Minnesota and the other in LA. Going to Minnesota, the little charter plane was the most cramped I ever want to be in a plane. I sat next to someone who not only took up the armrest, but also had the habit of leaning my way when he started falling asleep. Two hours of that and I was over it. The bathroom is the size of a small, very small child closet. It was so difficult to move around. Leaving Minnesota and LA was totally different. The planes were bigger and roomier. Pros: Free beverages Free bags of pretzels, cookies or peanuts Free movies, music and games on the touch screen behind every chair Bathroom more roomy Free wifi Free headset If you have the Delta app you can track your check in luggage Cons: Limited availability on on-board food purchases Cramped seating Rude stewardess Limited legroom Pillows .. (remember those flat flat pillows airlines used to give peeps to use? I think they recycled those cause that's what we got) No SkyClub in Houston I just don't feel as if I had a great experience with them and I probably wont fly with them again. The main reason I chose them was because I had never flow with them before and their time schedule was convenient for me. Also, when they checked the contents of my checked luggage, not only did they not re-wrap things that were not so delicate but I thought it would be broken since they just toss the luggage around .. but, a few things were missing from my bags. Things that are allowed in checked in luggage. I am going to file a complaint with them. Here's a tip folks .. it sounds tedious but its helpful. Take pictures of whats inside your luggage. I do it all the time. Because mines were totally re-packed sloppily. I get that you have to go through bags but have some respect for peoples things Delta. read more

Delta Air Lines - Very small plane!!! - Airlines Near Me - Houston, Texas

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I'll never fly delta again. The flight attendant told me i have to keep my mask on after she gave me my snacks i looked over another gentleman sat across from me without a mask they didn't say one word to him i felt singled out as a black man. They also told me i can't bring my carry on the plane but they let everyone else bring there carry on them when i got to my final destination which was Houston they didn't have my luggage they send it to Dallas now i have no clothes except the clothes on my back i traveled with. Just made my vacation a nightmare I'm ready to go home smh. read more

There is a reason they are slightly less expensive than other companies and it's definitely not worth the money you say. I can promise you that if you book through them you will have either a delayed or canceled flight and it will ruin your vacation and they will do nothing to you make it right with you. Spend the extra money and book with United or Southwest read more

I genuinely don't know why this airline hates me. They "upgraded" me into a middle "comfort" seat right between two huge men in the row immediately behind first class. This is is fucking ridiculous. I had an aisle seat, five rows back. They stick me in this shitty seat. It's "15D" which I assumed was an aisle seat. But this is a mutant plane with two rows and three rows. So I gave up my aisle seat for a middle. The Row behind first class absolutely sucks. There is no screen. I can't put my bag under the seat in front of me, because there is no space. I banged my shoulder hard on the rigid divider separating The Chosen Ones in first class and the deplorables one row back. I hate this goddamn airline. If I wanted abusive service, I could fly American or United and taking the abuse much more cheaply. Postscript...now on the connecting flight. Two giants in the two seats next to me, happily on the aisle and way back in the "stench" section. I can take this any more. Time to dump Delta. I am completely at ease with my decision to dump Delta. I'm going back to American. There are 5x as many American flights out of my local airport than Delta. Goodbye, Delta. You have screwed me over for the last time. read more

Delta Air Lines - No room to store luggage - Airlines Near Me - Houston, Texas

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Don't fly delta they want let u use ur ecredits. I had custody of my grandkids and had booked them a flight and I had to cancel I got COVID. Now I don't have my grandkids and can't use there ecredits I paid my money for. read more

Delta is the worst! The representatives are lost and all of them say different things! Do yourself a favor DON'T FLY DELTA!!!!! read more

JD was our first class and whole flight supervisor. He spent most of the flight on his cell phone, and talked about how you could poop in the back lavatory with a nice view. I was in first class. Had to hit the call bell to get a response for more snacks, drink refills, etc. He was so rude and disrespectful. Not attentive at all to our needs. Made a point of saying he has a baseball history. Guy seems like a has-been on a power trip. Sad for him, and disappointed for me that my "first class" experience was super disappointing. I was just telling my friend how I flew delta through the pandemic when my Dad was sick with cancer because they seemed to follow the most up-to-date safety and practice guidelines, and have flown first class many times with exceptional service, but have never been so severely disappointed by the service I received. Seriously considering flying home coach cuz I think I would have a much better experience. Man delta, you were so good for so long through a pandemic. I'm bummed. But lesson learned. read more

I have been flying Delta flights for years but last year was a low point for the airlines. I checked into my flight 24 hours prior, looked for flight status updates the day of and arrived at the airport 2.5 hours early. Utilized the automated ticketing system and it reads, "Please See Customer Representative/Ticketing Agent." I shift over to the Delta Counter and the queue is long at the Economy ticketing agent with three agents. The Delta Sky Priority queue had TWO people in line with two agents to help process them. I wait patiently for about 20 minutes, the Economy queue moved up three people, by this time the Sky Priority has processed four people and now no queue. OK, at this point, I am seeing a CANCELLED STATUS on my Delta flight app and I look over to Sky Priority and still no queue so my logic kicks in being that all representatives are in customer service (so I thought)!!! I go over to Sky Priority and explain my situation about the updated status y(see above)..to which the Sky Priority representative looks at the screen and says "Oh, I am sorry..Your flight has been CANCELLED with a look like(I really do not want to help you, why are you over here!!!). I ask what are the alternatives to which she states, "You can continue on the first leg of your flight, but will miss your connection and while have to stay in Atlanta and continue to Augusta the next morning or we can get you on a flight the next day." This will not work for me so I ask about cash/voucher compensation and she states, "We do not do that here and proceeds to give me a green card with a Delta toll free number." At this point I am heated, but maintain my composure, I politely state the obvious that, the flight is CANCELLED, I am just now receiving an update of this fact at the airport and basically you are saying there is nothing you can do, I have to find other arrangements for transportation and lodging. What the what!!! I proceed to leave the airport with Delta toll free number in hand and call for an UBER. I contact the toll free number given and the representative on the phone was very empathetic and you could hear it in her voice. I explained the situation (see above) and she tried to get me on a flight that night on a different airline, but alas no seats on other airlines were available. I inquired about cash/voucher compensation and she informed me that it has to be done at the Delta ticketing counter, to which I informed her that the agent at the counter told me specifically that she COULD NOT perform the transaction and I would have to call the Delta toll free number. The representative on the phone apologized profusely after I stated the obvious that the SKY PRIORITY ticketing agent flat out LIED in my face!!! The customer representative on the phone could only offer me 500 SkyMiles for the trouble which were credited to my account the next day, but I would have rather had the voucher and taken a code share airline. I emailed Delta Customer Relations about the matter and never heard a response from them!!!!!! read more

There was an issue with our tickets but April Lawson was so helpful- even when she could have left. She is the best, most helpful agent ever- always had a good attitude even when the system was malfunctioning. The best ever! April Lawson! read more

I haven't flown Delta in 2 or 3 years. Couldn't believe they still give free peanuts, pretzels and biscoff biscuits to all passengers. When I arrived on Detroit to make a connection there was a weather delay for 30 minutes. When I arrived st my departing gate one of the agents was serving free soft drinks with those snacks again. Amazing customer service. I didn't think any airline did any of that anymore or I guess I have been flying United for too long.. read more

Ripoff Skymiles and Ripoff Prices!!! Recently Delta bought out Northwest Airline and I was forced to have my NWA Skymiles program merge with Delta's program. When I was with NWA I have accumulated enough miles to travel a worldwide roundtrip to any destination. Just recently, I tried to use my Skymiles and those miles have become only a fraction of what they used to be worth. I WAS SO LOOKING FORWARD TO HAWAII, but NO....thanks to Delta I can't enjoy my Skymiles. Not only are my Skymiles reduced to worthless value, I can't even do a combination purchase with cash and Skymiles. To make me feel like a worthless idiot member, I was quoted prices much higher then what I would cost me to purchase through online resources like Cheaptickets.com, Hotwires.com, Priceline.com or even through my travel agent. I mean much higher like $500 more! You would figure since I am a Delta member, I would get the BEST prices. Hell if you compare prices, Delta flights are the most expensive. WTF...do they have naked stewardesses and free alcohol on their flights?!? So forget enrolling in anything that Delta has to offer because they will screw you either way. Anyone know any lawyers that will try this case? I hear a class action lawsuit! read more

Delta Houston is smaller than I expected. There's no SkyClub and due to a late flight, I was re-routed. But, they got me out of Houston! Woohoo! There's a lot of flights which are regional jets operated for Delta out of this airport. read more

I gave this 2 stars because I am here and did get from point A to point B in one piece, but Delta Flights (the entire way there and back) was an awful flying experience. Aside from the RIDICULOUS fees for luggage and every other nickel and dime, the people who work there (save two flight attendants) are rude. At one point on the way back from New Hampshire to Houston with a lay over in Detroit, we had a several hour delay. That I can handle. However, our gate changed 4 or 5 times without anyone telling us. We would ask just to confirm and got snapped at by the gate lady (anyone else think of Hoggle from Labyrinth when you see those people??) Once we FINALLY get on, we get strapped in, lectured about our Kindles being on, etc when after rounding the landing strip they stopped and found a leak. Kept us there for about 40 minutes while being rude to everyone (this wasn't even to me, this was just others around me) and then come on and say "never mind, no big deal!" IT'S A LEAK, FOR GOODNESS SAKE! It was the worst flight I've ever had, and I'm not afraid of flying. Even if they are cheaper than other airlines, they probably won't be after all their fees, I say pay a little more for service and safety! read more

So my fiancée is in the military and he is currently stationed in Japan. As usual requesting leave is a long process and gets approved with little to no time to book a flight. This is expensive because the longer you wait to book a flight the higher it gets. I research airlines that offer military discounts and delta pops up. I call and apparently a discount is given during certain time frames. So when?? That can't be answered. Do you offer military discounts? If you do when ? If you don't, take it off your website... that's all I have to say. read more

Check in area is very limited but I think that is only because of the horrendous layout of the antiquated terminal A. I do NOT enjoy dealing with this airport! You can only do so much with tiny spaces and since all the airlines were crammed in there I can't blame Delta... However, Delta, can try to improve what space they do have to work with! Some electronic charging stations would be a HUGE improvement.... one per gate area IS NOT enough!! I'm a huge fan of Delta, but they need to step it up a bit here in Houston!! read more

Terrible customer service at IAH. We were booked on one flight and had boarding passes to another and she acted as if it was our fault and refused to work with me. Getting in touch with anyone at Delta's help line was close to impossible. We ended up having to wait 12 hours before we were able to get on a flight. Ugh! Definitely do not recommend Delta. read more

My wife, my friends, and I booked Delta for the first time on 10/23/19 and it left such a bad taste in our mouths that we decided to never fly Delta again. I am just now getting a chance to write this review as I work hard year round and looked very forward to our vacation in Salt Lake City and Park City for the first time in our lives, as well as to celebrate my wife and I's 19th year anniversary. We made several plans upon arrival and the excitement soon grew into sheer frustration as our flight was delayed over 5 hours for departure. As we were originally due to arrive in Salt Lake City by the afternoon, we ended up not arriving until nightfall, which killed a whole day. Even when we flew back home on 10/27/19, there were more delays, although it was not as long as departure. I've flown with several carriers in the past due to my business trips, yet no carrier, even Spirit or Frontier, which are the lowest grade providers, created as much frustration as flying with Delta. Their boarding process is also God awful and frustrating if you have never flown with them before. If first impressions is everything, your company failed to impress me or any of my companions who booked the same flight as I did so that we may travel together. That's just plain awful. read more

Bought two First Class tickets along with insurance months in advance. Was relocated out of state for employment. There is no Delta Airlines service within 201 miles of my new location. The insurance company refuses to refund the ticket price as does Delta Airlines. Moral: never again will I waste money on "travel insurance" (apparently it only refunds tickets if you die - literally) and never again will I fly on Delta Airlines. To Delta corporate: enjoy my measly $2200. It will be the very last money you EVER get from me or anyone in my family. read more

Delta airline Brussels BRU at check in I did check in myself at kiosk then dropped 1 checked back at kiosk After they return my passport and boarding passes I didn't have my coffee that morning to notice there's was no receipt attached to boarding pass til I was going to board the plane my pass beep like rejected then I was asked if I have checked baggage I said yes one then I notice no receipt told them about .they don't care they over write and my boarding pass got thru.I know it is a violation not my luggage been in the same plane.I was patient when I arrived Atlanta my luggage was not there. Each agent send me to another one. Got to Houston Hobby file a claim with a very nice and helpful agent.got back home.at 4:20AM got a call from my travel insurance as there was a sticker That has my account and phone numbers of travel insurance.I told them the reference info so they can provide that info to Brussels airport as they contacted the insurance. My luggage arrived to Hobby Airport but just sits there.I have made many phone calls each one tells me something different. My patience run out I drove to the airport to find my luggage was just sitting there. Once again I purchased a ticket from KLM but return was KlM operated by Delta I never selected Delta. No reason to hide behind supporting Cancer research another way to cover a bad service read more

I want to thank Mrs. Polite with Delta out of Houston. After multiple delays and eventually a cancellation by United, I was able to get a flight by Delta. Unfortunately, United would NOT give me my luggage back. Mrs. Polite was able to navigate the United mess, not an easy task with three United employees that LIED, even though she works with Delta, to find my luggage. Mrs. Pollte even offered a coffee while working the system. She took care of all United's collapses while missing an employee function just to help me. Mrs. Polite is a definite asset to Delta!! Thank you Mrs. Polite! read more

I have never had better customer service anywhere. After booking a flight through Expedia for a trip home for Thanksgiving I realized several days later that I had booked the wrong date. Expedia refuses to help me change the flight so I call Delta explained the situation to them and not only did the change the flight the waived all the fees as well. From now I I will be flying Delta when I am able to. read more

So, I have mixed feelings about Delta. They used to be the best American airline company, as far as I was concerned. They may be still, but then again, American airlines have really gone downhill over the past 10 years or so. I still have to give Delta high marks for their service. The people taking care of you on the Delta faciliies are generally some of the nicest people in the air and on the ground. Their website is easy to use and has some nice features. BUT -- in terms of domestic flights, their ability to get a plane off the ground on time, get it to the destination on time, and actually have a nice plane with nice stuff... Not So Much. The domestic US fleet seems to be a bunch of old, tired, sad planes. Their upholstry is ripped and dirty and some of the features in the planes don't work. The blankets and pillows that they give you are really pathetic, even when you are traveling "first class". What makes things worse is if you have flown transAtlantic with Delta, you will have most likely flown on a new, pretty, and comfortable plane. That is a whole other experience. I wish I knew why the transAtlantic routes rate new equipment, but the domestic legs don't. Heck, why don't they at least clean and fix up the planes they have? Also, Delta, please make sure that you get the planes off the tarmac and not just pushed away from the jetways so that you REALLY are departing on time. It should not count if we have to sit there for 45 minutes while you try to figure out if you're going to Cincinatti or to Houston due to having someone miss their plane to Cinci. Come on. read more

We just checked in for our flight which we were not sitting together. The customer service agent, Emily, fought hard to get us seats together on a full flight. She even called in a favor from the gate agent to get us seats together. She was so sweet and took her time to help us. Delta is our new favorite airline. So long united. read more