The official 'customer service**Southwest Airlines**(toll-free) number is **1(855) 526-0099™ or 1~855~526-OO99** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Southwest Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Southwest Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Southwest Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Southwest Airlines for a similar trip in the Future.!! read more

Southwest Airlines - Airlines Near Me - Houston, Texas

SWA so far is the only airline we use for domestic flights. I am a rapid rewards member and have the rapid rewards visa. Fares are usually quite reasonable and the ability to change your flight based on price to get an adjustment is seamless. Although there has been alot of negative associated with SWA lately because of the elimination of 2 free checked bags and now utilizing assigned seating and the elimination of the a, b, and c boarding groups. As a swa visa cardholder depending on your status, you still retain at the very least 1 free checked bag. I found the new boarding groups less chaotic and crowded which was a relief for me. Annoying is the word I would use to describe people who all at once are trying to put their unchecked bags in the overhead bins. Not so much this flight out of Hou Hobby! Although this flight was sold out everything was very smooth with the boarding procedure. I also found the assigned seating straight forward and not a bunch people trying to find an open seat all at once. The in-flight coffee is wonderful and as I said for before the best in the sky! Thank you Southwest for this! I did the see that they also added cherry coke zero as an option as well as hornitos margaritas. So the most unique and wonderful thing I found was that there is a phone holder now in front of you now to watch your videos at your seat on the newer Max 8 planes! We loved this! Overall I luv SWA and will continue to fly with them! My only gripe was the large group surrounding our seats talking loud and using profanity at 445 in the morning as well as passing food around as if I was going to help them pass their food around? read more

Southwest Airlines - New phone holder! - Airlines Near Me - Houston, Texas

This review is specifically for our experience during a layover in Houston. My mother was traveling with us and required wheelchair assistance due to health issues. Up until Houston, Southwest staff had been wonderful. My sister and I were able to stay with our mom through security and boarding assistance without any issues. Then we encountered one employee who completely changed the tone of the trip. She approached us and abruptly said, "Wheelchair?" with an attitude that immediately caught us off guard. When she realized we intended to remain with our mother, she informed us we would not be boarding together. My mother responded that she would wait with her children, and the employee snapped back, "They're getting on the plane! What's the problem?" The lack of compassion, patience, and professionalism was disappointing. Traveling can already be stressful when a loved one has medical needs. A little kindness would have gone a long way. Thankfully, one unpleasant employee doesn't represent everyone at Southwest, but hopefully we won't cross paths again. read more

Late post 088/2026/March ***This review pertains only to an unfriendly southwest staff at the airport! **** It was a connecting flight to Ontario that I deplaned at this HOBBY AIRPORT in Houston thru Southwest Airlines. I was so confused to which airport it was ! I approached the Southwest counter to inquire and a rude staff response was very unpleasant to hear!!! So far this was the first in so many travels that I have encountered a rude staff behind the counter! A very sharp tone of voice and without even making eye contact ! read more

Southwest Airlines - Rude staff who rolled his eyes at me after I inquired what's airport name cause it wasn't coming up on my check in - Airlines Near Me - Houston, Texas

Thanks for getting us here even though it seems the airline broke our reservation up/apart so that the passenger who booked with the Southwest rewards card was separate from the other three to possibly get bag fees? We will certainly be calling customer service to figure out what is going on but this is not how we booked and we will be learning from this experience to make sure it doesn't happen again - and it hasn't happened in the past either. This is our first experience post all the changes. We will see - the folks took care of us at check in so no complaints and lots of praise for the check in agent. read more

Southwest Airlines - Airlines Near Me - Houston, Texas

First time flying Southwest into and out of Hobby Houston. On time arrival, but a very delayed flight out by hours. So why the four stars? Exceptional flight crew flying in. Extra snacks and full cans of water. Bejurve it or not this is unusual. On time arrival into Houston. Great communication when delay was initiated and called my name on overhead to arrange bags. Very unexpected meal vouchers of $15 each. No issues with departure on adjusted timeline. Checked luggage was handled appropriately and arrived at final. I will continue to be loyal although the new baggage fees hurt this time around with vacation. The new boarding worked fine. read more

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I'm loving the total remodel of Houston Hobby airport. It's close to my family so I like flying in. Southwest has been flying here for years. They've added a whole lot more restaurants and services. TSA line moves very quickly and I always have smooth sailing getting in and out of this airport. While the George Washington airport has more flight options this one has the options I need and is always fast and easy. read more

Southwest Airlines - Airlines Near Me - Houston, Texas

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So glad they finally have seat assignments. Makes it so much less chaotic. If they can add a gluten free plant based snack it would be helpful since everyone could have it. They have cookies with eggs and pretzels with gluten. Friendly staff and convenient time schedules. Extra money for Choice etc., seats isn't really an upgrade but they are closer to the front. read more

Southwest out of HOU/Hobby was wonderful! We came in on an international SW flight from Cabo and connected to a domestic flight to Nashville. Both crews were excellent, informative and friendly...especially our crew from HOU to BNA! They were the best crew I've experienced on a Southwest flight to date! Gate crew was solid and efficient as well. Our flights were on time, stayed at the original gates, boarded without issues and got us home on time and safely! The more I fly SW, the more I love them! read more

Southwest Airlines - Airlines Near Me - Houston, Texas

We got a decent deal w/ Southwest, and have not regretted it. The seats, and floor on the plane were clean, and the flight to Cancun, and back was seamless. Snacks, and drinks were offered, and there was free wifi. I enjoyed the short layover in Houston. The airport is big, and spacious. It's not overly crowded, and the Southwest seating area it's also clean. read more

Southwest Airlines outdid their selves!! My husband and I flew to & from our honeymoon through Southwest Airlines. On the way back they made sure we had a great celebration. When we boarded the flight there was a ticket that said "Newlyweds" and we were told to give it to the flight attendant. Towards the end of our flight the flight attendants called us to the front and everyone congratulated us on our recent marriage. We were even surprised with handwritten advice napkins from most of the passengers along with a bottle of champagne. It was such a sweet & thought moment that we will always remember and share with our kids one day!! read more

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Southwest One of the go to's for domestic travel. Some history about Southwest: The name was changed to Southwest Airlines Co. in 1971 when the airline began operating as an intrastate airline within Texas. The name reflects the airline's initial focus on serving cities in the southwestern part of the United States, mainly Texas. If you know, you know. Every time we book a flight, it's like we already winning because somehow, some way... we got a deal. Like always. Straight up, Southwest stays coming through with that perfect balance of seaffordability and comfort, and it's been long overdue for me saying this but it's much appreciated. First off, shout out to the unassigned seats. And listen, two free checked bags? Stop playinnnn Flights are usually smooth, on time, and efficient. Complimentary Snacks and Drink? Yessir. Customer service can be a hit or miss, just depends how the staffs mood are. Just give us our complimentary pretzels, a ginger ale, and keep it pushin'. Southwest is that airline for the people. read more

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Southwest Airlines has become total Bullshit! Customer service sucks and they lie! Change/ Delay flights and won't let you on! Worst than Spirit or Frontier ever! Rhonda Backles for the service agent is the worst besides her and 50% of employees don't wanna help you! read more

They make NO accommodations for people with connecting flights. They make it impossible to catch your connecting flight without sprinting to the next gate. They make sure to land at the farthest gate from your connecting flight and then change the gate at the last minute to make you run laps around the fucking airport. Total joke will never fly with them again. read more

Southwest Airlines - Stupid people on the plane. - Airlines Near Me - Houston, Texas

Since SW is now charging for bags Im hoping they will upgrade some other things with the extra money. I proceeded to walk inside to check my bags and noticed there was a counter outside to check your bags. Please beware! The way they word things is tricky. They tell you its $3 a bag if you check them outside. Thats incorrect. Its $35 for the first checked bag plus an additional $3 charge to check you bag OUTSIDE. I'd much rather go inside with the a/c than to stand outside and do it. They even had the nerve to have a tip cup. I mean we arrive early to the airport for a reason. Dont be greedy SW Airlines. read more

They made me check my really nice bag by threatening to deny boarding. They destroyed it and refuse my claim. I paid extra for seat assignment, but got nailed with boarding group 8 and a destroyed bag. SWA is truly the worst and should follow Spirit..... read more

Cheap flight Flight attendant looks like she crawled out of a dumpster. A fellow attendant should have alerted her to this fashion faux pas. See picture read more

Southwest Airlines - Sloppy dressed flight attendant - Airlines Near Me - Houston, Texas

This was a nicer experience on Southwest. The flight attendant crew was nice, friendly and attentive. The plane was clean and stocked. The boarding process was seamless. Kudos to Southwest. read more

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Worst flight experience of my life. Waited in the airport for 7 hours after it getting delayed 30 minutes every hour. Got denied to get on the flight while it was boarding mind you I was the last group to board as well as trying to catch a connecting flight. The lady said to wait in customer service and the line was hella long. After finally landing everyone and their momma tried getting off immediately which obviously caused fights. Obviously I missed my connection flight and rudely got denied a hotel due to "weather issues" by the customer service lady... You'd think after all the inconvenience the least they could do is supply a place to sleep. Now I'm stuck in the airport all night. read more

I LUV SWA From HOU it is a breeze to travel to see family and friends. MDW. LGA. MSY. MCO. LAS. BHM. FLL. TPA. LUV the Rapid Rewards program. So easy to use points with no black out dates. Take a companion for free with a companion pass. A-list preferred for boarding in the A group. Sign up for their emails to learn about offers like Wanna Go Wednesdays or 50% off birthday specials. If you are not an A-lister, make sure to check in for your boarding pass. The e-checkin starts 24 hours before your flight. Pretzel Plane Snacks included. read more

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My daughter and I had a flight to Minneapolis with a connection in Denver August 6. The aircraft took a 25-30 minutes to depart, which caused us to almost miss our connecting flight. Then Sunday the 10, we flew from Minneapolis to Houston with a connection in Chicago. Once again, the aircraft took 45 minutes to depart causing us to miss our connecting flight home. So they rebooked us to Memphis with a continuation to Houston, but we had to stay in Chicago Midway for 5.5 hours. As we boarded our flight, I noticed a flight attendant that was rude, short and unprofessional. (I won't use her name here, but I did send a message to SW airlines in regard this flight attendants attitude.) Anyway, the whole Southwest experience was terrible at best. Once a reliable and friendly airline is now unreliable and sometimes friendly! read more

Terrible seating arrangements and very uncomfortable. There's no reason flying should be so miserable.

Very disappointed with how I was treated by Southwest today while traveling on military orders. My original itinerary was HOU to LAX to SJC but due to delays out of Houston I was going to miss my connection in LAX. Southwest rebooked me on Flight 3378 from HOU to DEN at Gate 48 to get me to SJC instead. I remained patient and did not make a fuss about the change. After boarding while passengers were still getting seated I briefly called my sisters. A flight attendant asked me to get off the phone and I immediately wrapped up the call in about ten seconds to say goodbye. About five minutes later I was unexpectedly asked to gather my things and was escorted off the aircraft for being non compliant. I was extremely confused because I had already complied with the instruction given. I was never asked a second time never warned and was not given the opportunity to explain what happened. The manager assisting Lela Jackson said she would rebook my flight free of charge but that misses the point. I should not have been removed from the aircraft in the first place. When I asked for the name of the flight attendant involved so I could properly document the situation I was told it was against policy to provide that information. I am requesting that Southwest review the incident reports and crew documentation from Flight 3378 to understand why a passenger who complied with an instruction was removed without warning or further communication. Passengers deserve fairness and the opportunity to clarify misunderstandings before being removed from a flight. read more

I have been a faithful customer since the early 2000s however I recently the WORST flying experience I have had in many years on any airline. End to end technology issues and changes to the boarding process are ruining the customer experience. The app and website are now poorly designed, charged me for two bags that were not added to my reservation. Could not print my bag tag at the kiosk. Ended up having to wait in line to check my bag. When we got to the gate the gate agent was horrible. The boarding system screens were never updated to show the appropriate boarding groups, so people were confused. The boarding order and number of groups makes boarding slower causing several backups and more waiting on a hot jet bridge. A technician was working on the plane system simultaneously and identified some "alerts" or chimes were not working so that needed reprogramming causing more delays when we were already on the plane. FIRE THE CIO and COO. Southwest was so much better when things were simple and they actually worked. read more

We've generally had a great experience with this airline. As an experienced traveler, you learn to be prepared for anything and not to over-stress, since anything can happen. The staff is great and consistently does a wonderful job. read more

This review is for Ishmael What amazing customer service. I was a little stressed because my husband and I need to sit together due to heath reasons. He helped us and reassured us that we would., We did sit together we were actually first on the plane. Thank you so much again read more

Southwest Airlines - GREAT CUSTOMER service - Airlines Near Me - Houston, Texas

This is probably a review of this new Southwest airlines and not so much my recent trip but here goes anyway. My once most fun airline in the world with friendly service, transparent pricing, and great efficiency, has now gone down the road of what they call evolution but seems more like de-volution and a nosedive into mediocrity. With their recent changes, rather than elevating the customer experience, they have left loyalist that have loved the airline throughout the years questioning what made the airline fun, unique and the one I want to fly with in the first place. I recently took a trip to Cabo and this was my first flight since the announced changes. I was hoping that it was just doom and gloom news stories and it would be the same Southwest, boy was I wrong. In the past, Southwest offered two free checked bags, no change fees, and an open seating policy that to me was super simple and I enjoyed. My, my, my how things have changed already. While all of the changes are not in place yet, the airline already feels like a relic of its past. Super slow boarding because everyone now has a carryon and full bins on both legs of my trip, and to go along with the slow boarding, the de-boarding is just as slow as everyone now has to get those same bags off, this is not what we are used to. I wont get into all of the other announced changes because they didnt effect me on this trip but im pretty sure they are not going to make things better, how could they? You cant dress up a pig with the phrase "enhancements" and I not still recognize a pig; fewer flight attendants per cabin, less flexible ticket change rules, and negative chamges to the frequent flyer benefits program, how is this supposed to be better for me the customer. Rather than refining what made them special, unassigned seating, two free checked bags, drink coupons etc., Southwest seems to be in the middle of a mid-life or identity crisis; not the luxury of Delta or United, no seatback screens, limited food options, or first class and not the cheapness of Spirit or Allegent, flight prices are normally in line with American, Delta, United, JetBlue etc. So you want to be just another middle to bottom of the road carrier following the same path to mediocracy with the pack of the other carriers with an uninspiring direction? What hasn't changed however is the greatest customer service all of the employees, the gate agents, luggage people, pilots, flight attendants and anyone else that I came in contact with were the most wonderful, helpful, nice and attentive people that you will come across, I wish so much better for all of the employees as they are truly what Southwest has always been about. While Southwest seems to be trying appeal to everyone, they are more likely appealing to no one with this new Southwest. If you are just another airline and nothing makes you special then you arent special therefore I can just pick a name out the hat and make my next travel arrangements as you are all the same. While the jury is still out as the company could reverse course, for now enjoy them while you can because coming soon is just another average airline. So sad. read more

I love Southwest Airlines. Everyone is always so friendly. You can't beat 2 free bags! I do like the open seating, so we'll see what happens what they change that. I always find their prices better than other airlines; but of course it depends on where you're traveling to. For me, Southwest is my go to first. And they have a really good rewards program too. read more

Most Southwest terminals are clean, easy to find and close to plenty of restaurants and shops. I absolutely love flying Southwest! I find that the employees are both efficient and effective. I've only experienced great customer service with Southwest. I love that you are able to upgrade your boarding position at a reasonable price and I usually do. I appreciate that wheelchair assistance has been consistent and easy whether I book in advance or they meet me at the gate. SO HELPFUL and convenient when traveling with seniors with mobility challenges. This is a blessing... And lastly I find (if booking early enough and sometimes last minute) that the ticket prices and flight options (days/times/airport connection cities) are way better compared to other airlines I've used. Oh, and a few on the crew always make me laugh during some point in flight. Bonus: You can ask for as many snacks as you want, too! read more

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The airline we choose to fly. They have treated us with VIP like care every time ... Most of the time we connect through here and love the food options. Cough cough Chick FIL A.... My girls love Hobby airport because of the play places....thank you for getting us to and from vacations and travel we do! Respectfully Smith Family Oklahoma City read more

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Some people might have a love hate relationship with Southwest Airlines, but you cannot beat the options for travel from weekend getaways to companion airfares. As of this review, Southwest is one of only two airlines (UA) that offer flights to Cuba from the US. Now in order to make this journey, there are some requirements especially trying to obtain a D'Viajeros visa. After trying to obtain said visa from official government channels and eventually receiving visa through a Third Party service (which come to find out the Southwest Airlines utilize). We arrive at the check in counter and see the sign with a QR code for visa registrations to various countries (good to know for next time). If you are flying to certain countries, Southwest will verify, input every thing in their computer terminals and gate agents at your next segment will reverify/certify that all documents are in order before you are allowed to board the flight. I did not mind the extra precaution because you do not want to be stuck in limbo in another country because you were missing a piece of paper. This is for travel to Cuba, hold on to all STAMPED boarding passes entering and exiting the country. Take pictures of those documents also. Now for flights in the US, the prices are very affordable and offer very flexible timeframes for flights. I almost forgot...a BIG and GRATEFUL THANK YOU to Connie and Jeanette at Gate C43 from Tampa (Southwest Airlines), you definitely made the beginning our journey hilarious and memorable!!!! read more

Southwest Airlines - QR code for pre departure entry forms: Aruba, Cuba, Dominican Republic, Jamaica - Airlines Near Me - Houston, Texas

This is regarding the gate agent at gate 42 at Hobby Houston going to Oakland on Sept. 30 at 9:40am. I am all for safety and consistency however, his larger than life self felt it necessary to make me get out of line to place my small bag into my backpack (I also had a roller bag). I understand the two bag limit however, the small bag houses my phone which I needed to scan my boarding pass. His whole demeanor was condescending towards the audience waiting to board. I'm sure it's not easy to navigate these lines especially when there are no seats assigned (so glad SW will be changing that) but, grace goes a long way! read more

Thank you, Graciela! Got to the airport 7 hours early for my evening flight home after a cruise and she hooked me up with a much earlier flight. Was so kind and helpful. Security at PreCheck was also very kind and efficient...even though I embarrassingly still had water in my water bottle that I'd forgotten about. Texas hospitality at its finest! read more

My luggage was returned to me ruined. Pictures below. It only had a couple minor scuff marks before and now it looks like it was beat with a sledgehammer.when it was brought to the attendant's attention at the desk they sighed and murmured yeah and then dismissed the subject. read more

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I always fly Southwest. Why? Wellllll... the staff is always respectful, kind and considerate. Southwest is always on time. Southwest lets you fly with 2 free checked in luggages... unless they weigh over 50 lbs. Southwest also offers you delicious snacks! I also appreciate the cheap flights during certain times of the year! read more

Never had an issue flying with Southwest here in Houston! Love their customer service and terminal with lots of food options, clean restrooms, and walking space. Highly recommend to fly with southwest (: read more

Feb 12, 2023 Flying back from Denver to Hobby. I was super tired but couldn't nap so I (for the first time) bought the $8 wifi. It was good until we got closer to the airport and started descending read more

Southwest Airlines - Lay over in long beach headed to Reno/lake Tahoe - Airlines Near Me - Houston, Texas

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Today I flew from New Orleans (MSY) to Houston Hobby then into Las Vegas. I love flying Southwest, but today was my 3rd trip in a row where the Wifi was inoperable. If there is anything you can do to either upgrade the Wifi or find some type of preventive maintenance to ensure the Wifi works for the customers that would be great. Guy next to me upset also and he paid $8 bucks for the Wifi service. I'm glad I'm A-List preferred and didn't pay for it... please do something with the bad Wifi connection Great cabin crew... friendly as always. Knocked down one star due to bad wifi. read more

Southwest Airlines - Airlines Near Me - Houston, Texas

Preferred method of airline travel. Same customer service and professionalism offered throughout all locations. Always recommended as they offer 2 free check in bags and 2 carry ons . read more

The flight was good when we left Cali,but on the way back was another story. The same exact thing happened last July(24). Our flight home was delayed and we had to go to Las Vegas to get home. We are getting home extra late again. We called to let the airlines know how big of an inconvenience this was and was given a $50.00 LUV Voucher. Mind you I had my disabled brother with me in July and he was NOT doing good. Anyway, I'm having flashbacks again. I used to LOVE SWA, but now I tolerate it. I hope they get better. Hopefully this flight situation is a little different than before. We flew on a newer plane that has ports to charge your devices. That was a nice added feature. I'm keeping my fingers crossed. read more