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    American Airlines

    1.5 (171 reviews)
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    Rex C.

    They blew it this time. My flight from Houston to dfw was late by an hour which caused me to miss my connecting flight. The next flight out to my final destination is 8:45pm. 6 hour delay. I will probably never use American Airlines again. Beware if you have a tight connecting flight. You will more than likely miss if flying American. They run late. That's how they roll. Lesson learned. Give yourself at least two hours to connect. If not you will be stuck. The lady working the counter put me on a flight to New Orleans. Luckily I checked and was able to get it fixed in DFW. So incompetent. You will be better off with any other airline. As you can see four years ago my previous reviews had the same bs issues. I am done with this airline.

    Directions to check in for domestic flights at American airlines.
    Timothy B.

    It's crazy all over. But, to have what is the face of your airline. The ticket counter person. Too Just be rude and tell me. And I quote "we are not doing Southwest passengers and to go back to Southwest " in of quote. She said several other rude things. Like my name is Marie. When I ask why she being rude. She said your welcome. Did she feel comfortable and empowered because I'm a black man or because she has been allowed to embarrass and disrespect a potential customer. Marie needs training when dealing with potential American airlines customers. American airlines ticket counter at Houston Hobby airport.

    Clean plane, nice crew.

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    5 years ago

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    11 days ago

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    11 months ago

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    7 months ago

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    2 years ago

    100% the worst airline in the USA. Avoid avoid avoid. U will get an anurism from the small seats.

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    2 years ago

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    2 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    2 years ago

    I had received a response from AA giving me a complementary hotel stay and breakfast voucher. I upgraded the 1 star to 3 stars.

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    3 years ago

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    3 years ago

    Another horrible night trying to fly.... This airline is horrible. I can not wait until I fly next.... Hello Untied.

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    3 years ago

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    3 years ago

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    9 years ago

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    3 years ago

    Just the name of the airport should give some clue. But AA is the worst!! Have to spend the night in Dallas because of their screw up.

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    6 years ago

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    4 years ago

    Suck!!!! Never again will I fly with them. Don't waste your money upgrading your seat... good luck getting your connection!

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    6 years ago

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    Page 1 of 5

    Ask the Community - American Airlines

    When I booked my tickets, why wasn't it possible for me to choose my seats?

    It depends on your fare code when the ticket was purchased. If you chose the lowest fare the airline usually sends you a follow up e-mail to upgrade your seats for a price.

    Hi, I just had a quick question. I'm planning to travel from Houston to New York. Will they allow me to travel if I get a negative test? Would I still have to quarantine for 14 days? I haven't been able to find an answer?

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    Frontier Airlines - A320 view of Seat 5ABC and 6ABC.

    Frontier Airlines

    1.4(162 reviews)
    0.5 miIAH Airport Area

    Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

    Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

    Photos
    Frontier Airlines
    Frontier Airlines - Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines - View of iPad ( I meant back of seat). Ingenious way to save room.

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    View of iPad ( I meant back of seat). Ingenious way to save room.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines

    2.6(56 reviews)
    0.0 miIAH Airport Area

    I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

    Worst flying experience I've had so far. Flight got delayed 2 hours (which is not a big deal) but…read morethe staff would not update the status of the flight over the intercom and were frustrated with customers when they would repeatedly ask for updates. I'll be flying Southwest from now on.

    Photos
    Delta Air Lines - View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines - Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

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    Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

    Emirates - Caviar service

    Emirates

    2.8(13 reviews)
    0.9 miIAH Airport Area

    There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

    Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

    Photos
    Emirates - First Class Lounge on the plane

    First Class Lounge on the plane

    Emirates - First is so civilized

    First is so civilized

    Emirates - Pier 7 view from the Crown Plaza Dubai Marina

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    Pier 7 view from the Crown Plaza Dubai Marina

    George Bush Intercontinental Airport - IAH - Inside George Bush Intercontinental Airport - IAH

    George Bush Intercontinental Airport - IAH

    3.0(2.1k reviews)
    0.5 miIAH Airport Area

    Recommend because it's a huge airport and you can travel to many places through established…read moreconnections. The airport is clean, has a pet restroom (never seen this before), multiple lounges, restaurants and stores. Two places stood out: Brookstone: For memorial day they had a "happy memorial day" flyer and giving free soda to active duty and veterans. I am personally not a fan of saying happy memorial day. Also, the day is not about celebrating current military. It's to remember those that have fallen. Anyways, thought it was unnecessary they were giving away soda and 40% off. We didn't participate. The blanket we purchased for the plane ride was super soft! Be relax: OMG! Those prices were insane. I didn't snap a photo bc the girl was hovering as I talked it through with my husband. I believe 15 minutes was $60. Smh! In relation to massages, if you are at IAH and near gate D5 (down a few gates from be relax,) , you can get a wonderful massage chair session. The chair was $5 for 15 minutes. It massaged your head, back, and legs. It was great after a 3 hour flight. I will use the airport again!

    IAH is a large, well-connected international hub that generally handles heavy traffic efficiently…read morewhile still offering a fairly straightforward travel experience for its size. The terminals are spread out, but signage and the internal train system make it manageable to move between them without too much confusion. Security and check-in flow can vary by terminal and time of day, but overall the airport is fairly organized for the volume it handles. Once airside, there are plenty of gate areas with seating and charging access, and boarding is usually well coordinated. Food and retail options are broad, with a mix of national chains and some local Houston options, though quality and pricing can be inconsistent depending on the terminal. Some areas feel more modern than others, but improvements and renovations are noticeable in multiple sections of the airport. One unexpected standout is how much there is to explore for anyone who plays Pokémon GO. Between the number of terminals, stops, and general layout density, it's arguably one of the better U.S. airports for gameplay, with plenty of time and space to move around during layovers. Overall, it's a large but functional airport that does a solid job connecting passengers through a major international gateway, with the added bonus of being unusually good for Pokémon GO players during long waits.

    Photos
    George Bush Intercontinental Airport - IAH - George Bush Statue

    George Bush Statue

    George Bush Intercontinental Airport - IAH - Pretty cafe everywhere

    Pretty cafe everywhere

    George Bush Intercontinental Airport - IAH - United Airlines

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    United Airlines

    American Airlines - airlines - Updated June 2026

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