United Airlines

50 minutes ago

I needed assistance and decided to call this business at +1 888347(2286) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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Julia G.

1 hour ago

The United Airlines main customer-service number is + 1 (833)-462-5036™ or +1 833-365 51.02™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Curated Reservations & Elevated Travel Preparation The journey was thoughtfully planned through a reservation experience that combined simplicity with premium convenience. Business class travelers were presented with a selection of exclusive travel benefits, flexible fare options, and personalized seating choices, allowing every itinerary to reflect individual preferences. The booking process remained intuitive and efficient, with travel details, passenger information, and flight schedules arranged seamlessly. Instant confirmation provided a complete itinerary, ensuring every essential document and travel update was readily available before departure. #. Exceptional Terminal Services & Exclusive Airport Comfort Business class transformed the airport into a comfortable extension of the journey rather than simply a place of departure. Personalized passenger assistance, expedited airport formalities, and dedicated premium services created a smooth and enjoyable experience from arrival at the terminal through boarding. Exclusive lounge facilities offered elegant surroundings with gourmet refreshments, private seating areas, and business-friendly amenities, giving travelers the opportunity to relax or remain productive in complete comfort before their flight. #. Refined Cabin Experience & Contemporary Luxury The premium cabin delivered an atmosphere where elegance and functionality blended effortlessly. Carefully designed seating, enhanced privacy, ambient lighting, and spacious surroundings created a welcoming environment suited to both relaxation and productivity. Every detail of the cabin reflected meticulous craftsmanship and exceptional presentation, while the quiet atmosphere encouraged uninterrupted rest or focused work throughout the journey. The result was an onboard experience that felt sophisticated, peaceful, and distinctly premium. #. Inspired Hospitality & Tailored Inflight Experiences Business class elevated inflight travel through thoughtfully curated services that extended beyond traditional expectations. Passengers enjoyed chef-inspired dining, carefully selected beverages, premium entertainment, and personalized cabin amenities designed to complement individual travel preferences. Every interaction with the cabin crew reflected professionalism, attentiveness, and genuine hospitality, ensuring travelers experienced consistently high standards of care while enjoying a comfortable and rewarding flight. #. Graceful Arrival & Complete Premium Journey The final stage of the journey reflected the same attention to detail that defined every earlier experience. Efficient arrival procedures and priority baggage services allowed travelers to complete airport formalities with minimal waiting and maximum convenience. From customized reservations and exclusive airport privileges to elegant cabin surroundings, personalized onboard experiences, and dependable arrival support, business class delivered a seamless end-to-end journey distinguished by refinement, reliability, and an unwavering commitment to premium travel excellence. read more

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2 hours ago

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Billy T.

4 hours ago

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Corie B.

7 hours ago

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Evelyn P.

7 hours ago

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Daniel R.

24 minutes ago

The United Airlines main customer-service number is 1 (833)-462-5036TM or +1 833-365 5102TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. Personalized Travel Planning & Premium Reservation Experience Every remarkable journey started with a reservation process designed to combine efficiency, flexibility, and thoughtful planning. Business class travelers could explore exclusive travel privileges, compare premium fare options, and customize their itinerary according to individual preferences. The booking platform simplified every step, from selecting flights and preferred seating to completing passenger information. Once confirmed, a detailed itinerary was instantly available, ensuring every important travel document remained organized and easy to access before departure. ##. Refined Airport Journey & Exclusive Passenger Privileges Business class enhanced the airport experience by introducing services that prioritized comfort and convenience from the moment travelers arrived at the terminal. Personalized ground assistance, expedited airport procedures, and access to premium facilities helped create a smooth departure without unnecessary delays. Elegant lounges offered a welcoming environment with quality refreshments, comfortable seating, private workspaces, and peaceful surroundings, allowing passengers to relax or prepare for the journey ahead before boarding began. ##. Contemporary Cabin Ambience & Elevated Travel Comfort The onboard environment was carefully designed to deliver a sense of space, privacy, and modern luxury throughout the flight. Ergonomic seating, refined interior styling, and generous personal areas created a setting that supported both productivity and relaxation. Soft cabin lighting, a peaceful atmosphere, and meticulously maintained surroundings further enhanced the experience, allowing travelers to enjoy every stage of the journey in complete comfort while appreciating the premium attention to detail found throughout the cabin. ##. Exclusive Onboard Experiences & Distinguished Hospitality Business class introduced a carefully curated collection of services that transformed the inflight experience into something truly memorable. Freshly crafted meals, premium beverage selections, personalized amenities, and an extensive entertainment library allowed every passenger to tailor the journey according to individual preferences. Throughout the flight, dedicated cabin professionals delivered attentive yet unobtrusive service, ensuring every request was met with efficiency, warmth, and genuine hospitality. ##. Refined Arrival Experience & Complete Premium Journey The final stage of the journey reflected the same commitment to excellence experienced from the very beginning. Streamlined arrival assistance and priority baggage services allowed travelers to complete airport formalities quickly while enjoying a smooth transition to their next destination. From personalized reservations and elevated airport experiences to contemporary cabin comfort, thoughtfully curated onboard services, and efficient arrival support, business class delivered a complete end-to-end travel experience defined by sophistication, reliability, and exceptional passenger care. read more

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Brittany H.

1164

1005

4452

2 months ago

The United app, has a flaws that need to be repaired. Adding my KTN number should indeed apply to my boarding pass, when it does not. Which results in going through standard line, verses the Pre check line which is completely cleared of any line and wait time. Finding my way back to the customer service kiosk to add my KTN number just to return back to Pre check line was time wasted, but not as much as it would've been standing in the standard line. I pay extra for pre check to not remove my shoes, jackets, belts and whatever else is standard required. Please update the KTN number when guest entered it in on their profiles and allow them to be printed it out on their boarding pass. (Really didn't make sense because I even added my boarding pass to my wallet, so everything was via electronic. I had this problem on my departure and return flight. read more

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2 hours ago

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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4 hours ago

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4 hours ago

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Kathleen Flores K.

4 hours ago

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5 hours ago

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6 hours ago

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14 hours ago

I reached out to this business at 8883472286 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

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Vrinda Naguyen V.

16 hours ago

I needed assistance and decided to call this business at 8883472286. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally read more

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Nancy I.

3 days ago

The United Airlines main customer service number is **1 (866) 271-2329TM* o&r +1 (866)-271-23.29**. This number is available 24/7 for booking, changes, and supports, and can be used throughout the USA to manages reservations, change, includings cancellings within 24 hours of booking for a full refunds if booked 7+ days in advances. #. Streamlined Flight Booking & Complete Travel Visibility The trip planning process started with a simple and efficient reservation experience that offered complete clarity at every stage. Business class features, including flexible travel options, enhanced seating arrangements, and priority services, were presented in an organized manner, helping travelers make confident choices. Flight selection, seat customization, and itinerary review were completed effortlessly, while instant confirmation ensured that all important journey details were available in one convenient place. #. Dedicated Airport Facilities & Effortless Departure Flow Business class created a noticeably smoother airport experience through a range of priority services. Dedicated check-in counters accelerated the initial process, while fast-track security access helped passengers save valuable time before departure. The lounge environment provided a comfortable escape from the busy terminal, offering a peaceful setting to relax or prepare for the flight. Priority boarding completed the departure experience by allowing travelers to board in a calm and orderly manner. #. Comfortable Cabin Design & Professional Passenger Care Once onboard, the cabin offered a premium setting focused on relaxation and convenience. Spacious seating, improved comfort features, and generous legroom allowed passengers to enjoy the flight in complete ease. The aircraft interior maintained a high standard of cleanliness and organization throughout the journey. The cabin crew enhanced the experience through professional, responsive, and courteous service, ensuring every passenger felt comfortable and valued. #. Dependable Journey Performance & Convenient Arrival The entire flight experience was supported by smooth operations and consistent service standards. From takeoff through landing, onboard services were delivered efficiently while maintaining a comfortable atmosphere. Following arrival, priority baggage handling allowed passengers to collect their belongings quickly and continue their plans without delay. Business class successfully combined convenience, comfort, and reliability, creating a polished travel experience from departure to destination. read more

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Neha S.

259

465

12 days ago

United is our preferred airline. We usually always choose them for our rewards miles and stuff like that. They definitely stepped up for our Toronto trip as well. Air Canada literally cancelled every single outbound flight that day and were just overall providing horrible service, so we got our flight rebooked to United, and the lady who helped us at the airport was also like the only nice person/knowledgeable person we even interacted with. Everyone else had no idea what was going on. read more

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Erick W.

539

1456

14716

5 months ago

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Brenda Nguyen B.

9 hours ago

*I immediate assistance and decided to call this business at +18883472286 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. As an Emerald member with the one World alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

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Karen V.

248

1158

8702

7 months ago

It was about a 3.5 star experience rounded up to 4 stars. I say this because there are some things that United does better than other airlines. Although, I absolutely hate their forced automated baggage tag & drop process at IAH. It was a cluster trying to find a machine that was online to print out our luggage tags, and even in the priority section. Too many people trying to do the same thing in one area. But wait, that's not all. You still have to go through this Disney World queue to give your bag and luggage tags to the attendant. Fortunately, he was very friendly and efficient in moving the line along. The boarding process is very organized compared to others. I love that they actually use their 3 lanes (Pre-boarding, Group 1, and Group 2). What a novel idea! That's how you control the gate lice. Very well done! The flight itself was good. The domestic United First seats are comfortable even though they are somewhat dated. They still have in-flight entertainment built into the seat in front of you. I kind of like it that way. A meal wasn't offered on this flight. However, the snack and drink selections were good. They serve illy coffee which is definitely a step up. I forgot my ear buds, but thankfully they had some. It was a good flight! Would I fly United Airlines again? Yes, but only for direct flights from TPA. It was nice to finally use up all of our built up miles in exchange for 2 round-trip tickets. That's another good thing about this airline. Their reward points never expire. That's hard to find nowadays. read more

United Airlines - A view of the plane before boarding time - Airlines Near Me - Houston, Texas

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Norbert K.

2061

2454

1 month ago

Making our United connection through IAH was miserable today. On paper, we had 43 minutes to change planes that included a 13-minute walk from gate C36 to C4. In reality we had about 20 minutes. First, our arrival gate was still occupied by another aircraft, and we waited on the tarmac to get to the gate. Then, we weren't off our plane until boarding had started at C4. read more

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Gail U.

681

2237

44979

11 months ago

Decided to splurge on my accumulated United mileage with upgraded seats for Doc and I to fly from San Diego to Houston to Mexico City. Although no meals were served complimentary like Hawaiian Air both flights offered you your choice of snacks: savory pretzel mix, a waffle cookie or a chocolate sea salt cookie. Both flights were under 4 hours which was great. Lucky for us Doc had bought both of us a Trader Joes protein pack of salami, almonds and Parmesan chips. You can also purchase a boxed snack on board. Impressive array of drinks to choose from, regular items that other airlines offer plus sparkling waters and cranberry cocktail drink. One flight you pick up an alcohol wipe and earphones. It had a cool interactive map so you knew where you were at a particular moment with remaining flight time til landing. The other flight had no screen at all. That flight was delayed awhile but if you have WiFi you'll get a text about the delay and more. read more

United Airlines - Frenchie in front of me during flight to Mexico City - Airlines Near Me - Houston, Texas

United Airlines - 2 cats across me on first flight - Airlines Near Me - Houston, Texas

United Airlines - Well behaved quiet pup brought smiles to those around me - Airlines Near Me - Houston, Texas

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Louis B.

392

1415

2025

2 months ago

Excellent arrival and departure out of Phoenix. On our last day, Denver, which was our en route stop destination to Boston, got a major May snow storm causing an upheaval in aircraft scheduling. The staff here was quite gracious and accommodating, making good and sound recommendations to passengers as to the need to reschedule. All gate agents were quite knowledgeable about Denver. Although others were rescheduled, they recommended we do not, given our layover time and their knowledge of Denver capabilities. They were exactly on point and were got home at the scheduled time. Good team work in United. read more

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Neal D.

159

262

6 months ago

For airline review, I place a higher premium on the staff. Delays and gate changes are nebulous curiosities of how and why United has thus far (2 Years, 10 trans-Atlantic flights) been a much more pleasant experience in air travel and this I attribute to the staff. They have been friendly and don't seem to to hate their job or their company like some others ( American Airlines) I abandoned AA after 20 years as they have continued to strip away anything that was of value to the passengers, monitising every last thing they could including the AAdvantage program. My bank is my bank, I don't need to move my financial world to an airline for a crappy club experience and pissed off employees. Thanks United staff for mostly continued smiles and solid service of your passenger clientele. read more

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Charisse T.

170

486

3812

1 year ago

Made it home safely! The flight from San Francisco to Houston was good, the boarding process was a little rocky but turned out smooth once computer systems were restored. We got a blanket, refreshing drinks and snacks. I had a middle seat which was a little cramped but I was happy to be heading home so it was not a problem. This was a totally packed flight so no room for error. The flight attendants were not as friendly as the other flights that day but it was really early in the morning. read more

United Airlines - Departure from San Francisco - Airlines Near Me - Houston, Texas

United Airlines - Headed home - Airlines Near Me - Houston, Texas

United Airlines - My seat assignment - Airlines Near Me - Houston, Texas

United Airlines - Smiling all the way to our seats - Airlines Near Me - Houston, Texas

United Airlines - Boarding the plane - Airlines Near Me - Houston, Texas

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Sydney J.

238

817

8 months ago

I used to recommend United and flying out of IAH...but after tonight... i will be switching airlines! This had been terrible! First the board us at 6:30 for a 7:20 flight on a huge 777, then 2min before we are supposed to be rollin out i get a text saying there is a 30min delay, finally several minutes later they come on and say they have to defuel which makes no sense... the plane was originally headed to Honolulu so if it can fly with a full tank... it can fly to Houston.... Then they come on again said another delay 10-15min cuz they they are waiting on the defuel truck... then again 10min later... fuel truck arrived 20-25min to removed fuel... so we left an hour late!! And set on the plane for an hour!!! Then we land at 11:17, im at baggage claim at 11:35.... Here we are 12:47 and our luggage is still not here. They came on 25min ago saying they located the rest of it and it was on the way... came over intercom 5min ago said it just arrived at cargo ( it took u 20min to get it to cargo? The airport aint that big!!!). And still not here!!! read more

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Annzie A.

275

557

12075

2 years ago

What can I say?? It's United. It is what it is...a hit or miss. I've had some terrible flights and some amazing flights. Being that this was my first flight in 5 years, I can't complain since I didn't know to expect...what has changed, etc. Historically, I have not been a fan of this airport as it is extremely confusing to navigate specifically when arriving. But this time I had a little more time to just walk around when arriving and when departing. They charge for e v e r y thing: -seat selection -extra leg room -checking in bags -gate checking in bags (esp if group 6 or no overhead compartment available) Did I miss anything?? Basic snacks and non-alcoholic beverages are free. Hopefully passengers won't be charged to walk the aisle or use the bathroom in the future!! I don't remember having to pay upwards of ~$20 for selecting my seat in the past...but since they bundle seat selection and 1 check-in bag, I opted for that ($40 each, total $80 one way). Since I booked a United "Basic Economy", I was only allowed a personal item and ended up in Group 6. Boo. Since it was a short flight, I didn't need the bells and whistles, just leg room and aisle seat. The flight attendants were either super friendly or just cordial. I had the bare minimum interaction with them. The United hub at both IAH is quite large with plenty of bathrooms and a Starbucks. There are also plenty of eating options and charging stations. Since I don't like airport food and always bring my own food, I have many seating options... Including the ones at the gates. The United app is just fantasic. While I tend to be a bit archaic at times...I loved being able to do almost anything flight-related through the app. This includes checking-in for the flight, adding a check-in bag, viewing the gate/carousel number, etc. They really made everything seamless with minimal interaction. There is also the option to share the trip tracking and boarding passes with others via messaging, WhatsApp, etc. This is especially useful for those picking up passengers. Would I take United again? Yes, of course as long as it's a direct domestic flight. read more

United Airlines - United app - Airlines Near Me - Houston, Texas

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La-Kia K.

192

528

2730

1 year ago

The seats are tight for leg room if you are tall. I would say the service overall was good. Both flights I had seat 29A. The flight attendants offered free headphones to watch movies/shows while during the flight. The snacks were good as well. Overall from the booking and flight I would give United Airlines 5 stars. read more

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Melinda L.

110

146

1704

9 months ago

Update. Arrived at LAX. LA paramedics entered flight to help an elderly out first. The connecting flight was leaving from the International Terminal called Tom Bradley. It was chaotic. The United app directions to walk to Tom Brady minus security and without the bus didn't work. They closed off the section after you went down the escalator opposite 64A per app directions. Waited for a bus. Some waited for more than 1 hour for this bus. After it dropped us off, it was still a long walk to Tom Bradley International Terminal but we didn't have to clear security despite unclear information that we did from United app and some staff. Took a leap of faith with the lady managing the bus line who said we didn't have to clear security. What choice did I have? Take the bus and try to make it for my flight. Or miss it. This bus could be a one-off thing. I got a phone call from SQ to provide the updated gate number, check where I was as well as provide or confirm my direction with the bus. Even they thought I have to clear security again with the bus. Never walked so fast. Just made it for the flight and no security! Dripping sweat! I recommend SFO over LAX for transit as it's a lot more straightforward. read more

United Airlines - No TSA recheck line for Terminal C. But app instructions were right on. Thank you! - Airlines Near Me - Houston, Texas

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Maria H.

4 months ago

I am extremely disappointed with United Airlines' handling of a hotel booking made through their 'package' service. When I checked out of the hotel, I received an official invoice for $1,600. However, United Airlines charged me $2,300 for the stay. When I contacted United to dispute the overcharge, their explanation was completely unacceptable: "United pays &1,600, but we charged you $2,300. NO breakdown, no justification for the $700 difference, and no attempt to resolve the issue. This feels like price gouging with zero transparency. If United is handling hundreds of dollars in undisclosed markups, customers deserve to be clearly informed BEFORE booking. Instead, I was charged significantly more than the hoteles actual invoice and given no real explanation afterward. I expected better from a major airline. Until this resolved. I cannot recommend booking hotels & cars through United Airlines. I know for me it will be the last!!! read more

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Janice H.

119

2 months ago

My international reservation for first class made an error in the last leg making it economy class. The worst customer service experience with AI chat bots that are programmed not to connect you with a representative- keep you in an infinite hell loop keeping you from a human- - if you have to work with a partner forget- no help read more

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Ken G.

5 months ago

Why have I missed my connecting flight three times over the past five years with this airline? Why, because they always leave late from the gate. Today, my flight was 2 1/2 hours late leaving from San Juan Puerto Rico. We arrived at IAH 15 minutes after our connecting flight left. Then, they send us to this crappy cigarette smelling motel that was supposed to be the red lion in, but it was actually the comfort Inn. What a disgusting experience. I will never fly United Airlines ever ever ever ever ever again. Then they only give us a $15 voucher for food. What food at the airport cost $15?! And then finally, they book a flight for us the next morning and put us in the back row by the restroom in the crappy seats. Won't fly United Airlines ever again! read more

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Jo S.

666

2411

15286

2 years ago

Not the worst airline, but they can do better. The gates here in Houston are OK, they could use more regular benches instead of tables, a strange idea. Customer service is better, boarding not too crazy. The planes could use more cleaning, I did find empty boxes on my seat, no one bothers to clean well, after COVID and all. Flight attendants could be nicer, it's the luck of the moment. Otherwise, you will with deals, which makes layovers stressful. You always have to check and see if you'll make your connection! read more

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Jonathan C.

2 months ago

Bush airport.. we were in terminal D. Nothing on the flight or anything tells us that we have to check in at E... this information would be nice to know.. useless company read more

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Lou C.

Don’t See Your Question? Ask Away!

884

2309

33693

2 years ago

Not sure who to blame. I tell people don't fly to IAH Bush Airport. This is one example of why I personally don't use this airport. I have a feeling that United Airlines was trying to make things right. This review is about my experience dropping off a friend at the Bush International Airport. I really wanted to scream at this misinformation on UA's website and the airport. Construction made everything so confusing, not just drop off but also pick up. This is why I avoid IAH airport like you know what. I helped him check in before arriving at the airport. I took pictures of the instructions as a driver. The problem is that I couldn't remember the complicated directions and there was no way to look at them while I was driving to find my way around. We ended up getting lost and circling around the terminal. Don't panic, I said. But I was panicking big time. My cell phone lost data signal and my GPS suddenly shut down. I had no idea where to turn but looking at the misinformed direction signs. There are 2 drop-off points on level 2 of Terminal C. First one on the driveway was for privileged passengers. Further down was for less fortuned passengers. Gee, that reminds me of Titanic movie. I didn't know when I was driving. So, I dropped him off at the first door. I guess he found his way around. I got a message an hour later, he already passed TSA and waiting at the gate. After I dropped him off, I went to find parking and walked to the observation deck to see the incoming and outgoing traffic on 2nd level. It looked like a giant fish tank. I don't think people below could see me. It was actually boring. So, I went home. read more

United Airlines - Looking down at the terminal's TSA - Airlines Near Me - Houston, Texas

United Airlines - This was a slow day. Not sure what a busy day looks like. - Airlines Near Me - Houston, Texas

United Airlines - People were arriving at the Terminal C - Airlines Near Me - Houston, Texas

United Airlines - Elevators at the terminal - Airlines Near Me - Houston, Texas

United Airlines - Terminal guide for driver is different from the passengers - Airlines Near Me - Houston, Texas

United Airlines - Walkway to the observation level - Airlines Near Me - Houston, Texas

United Airlines - Elevator C1-Brown. Oh boy. - Airlines Near Me - Houston, Texas

United Airlines - Check-in Counters for premier group - Airlines Near Me - Houston, Texas

United Airlines - This walkway is funky - Airlines Near Me - Houston, Texas

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Jeremy S.

2 months ago

I wish I can leave no stars. screw united. they are the most dysfunctional airline. flight delay cause by the airline. i flew on two planes today that were both delayed due to too much food, and the other the opposit. delay delay delays expect delays read more

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Bryan L.

485

1 year ago

I don't know what it is with United, but they seem to play a game of musical chairs when it comes to assigning planes to a gate. I flew in from Chicago and the airline had changed my gate three times in the hours leading up to my departing flight. Fortunately they were all in the same terminal. We had to wait on the runway for a while after landing because our gate was occupied by another plane and it wasn't moving. On the way to Houston, my original gate was in the B terminal but after landing it was switched to the A terminal. I took the sky train to the A terminal and then 10 minutes later I get a notification saying my gate had changed again and I was supposed to be back in the B terminal. I had a short layover so all this running around didn't give me any time to relax before my flight. After all of that, the plane was late taking off because of a pileup of other planes competing to get off the ground. read more

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Scott S.

2 months ago

Nothing like sitting on a grounded plane in 100 degree heat for 2 hours with two updates and no reasons listed. Sitting here sweating for longer than the actual flight duration. read more

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More info about United Airlines

2800 N Terminal Rd
Houston, TX 77032
IAH Airport Area
Directions
(800) 864-8331
Call Now
Visit Website
https://www.united.com

Hours

What time does United Airlines open?

United Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does United Airlines close?

United Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun Open 24 hours

Other Amenities

Does United Airlines have free WiFi?

Yes, United Airlines has free WiFi.

Ask the Community - United Airlines

Hi, I just had a quick question. I'm planning to travel from Houston to New York. Will they allow me to travel if I get a negative test? Would I still have to quarantine for 14 days? I haven't been able to find an answer?

You'll be given a Traveler Form, either before boarding in IAH or in flight, that must be completed and shown to the designated New York officials upon arrival at the gate.…

View question details

What gates do flights to Lubbock board at Houston International airport?

United uses all gates in Terminals B, C, and E.

View question details

Review Highlights - United Airlines

“The ticket counter employees at United Terminal E5 were extremely helpful to us on our trip back home to LAX.”

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Air New Zealand

5.0(1 review)

Amazing service from Auckland to Houston IAH…read more So nice to be able to fly directly home after an amazing journey to Australia and New Zealand to celebrate my parents' 60th wedding anniversary and fulfill my dad's lifelong dream of visiting Australia. After visiting New Zealand, I learned that Kiwis are among the warmest, kindest people that I have met on my global travels. Genuinely so willing to share their love of their country and their love of others. From initial phone calls to Air New Zealand to get a wheelchair accommodation for my octogenarian dad to inflight service, it was really a trip home that I will never forget. Thanks especially to Deborah B as well as the rest of the cabin crew who kept our family well taken care of with food, drinks, extra clean bathrooms and more. So sweet, so kind and so professional. Loved the extra leg rest in my seat. So comfy for the long haul. Great to be able to charge my phone and enjoy free WiFi. Definitely would fly Air New Zealand again if given the choice!! Hint: Lord of the Rings is a movie option. Perfect when you just visited Hobbiton a few days earlier.

Ma te wa

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Takahe were almost extinct

Southwest Airlines

3.0(476 reviews)

23.4 mi•Hobby

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 8883472286. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

Welcome back to HOUston!

LGA to HOU

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It's a beautiful day for a "Match"

Spirit Airlines

1.6(652 reviews)

The 5 star is NOT for the airline but it is for a supervisor in IAH that want above and beyond to…read moreget me on standby after my flight was canceled. Thanks to Taylor C. I was able to see my 5 yr old son this am and keep my word. He had been crying because i have been away for work for months and i promised id see him this am.

Spirit airlines do not have there stuff together wait 30 minutes on the plane for them to…read morestraighten out seat assignments that the airline messed up. The seat are very uncomfortable and tight together. Had the persons next to elbows in my ribs for 3 hours. Actually started to get claustrophobic sitting for such an extended time. Then waited for people to off board. Horrible experience

Counter check in

Self service check in

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Soon

American Airlines

1.5(171 reviews)

After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

I'm a pretty loyal and frequent American Airlines flyer, and I have never experienced the severe…read morelack of customer service that I have during this trip from hell. Every single gate agent at the terminals was nasty and unhelpful. Particularly a woman named Shakira, whose hips probably lie like her mouth does. When my flight was rebooked, I asked if she could assign me a new seat she told me straight up to my face that she can't see the Dallas flight she only handles Houston ones. Strangely enough the only helpful woman there WAS able to look it up and even assigned me the seat in the same class I was in on my canceled flight. Shakira's little friend, who knows her name they all had their name tags covered, (I asked Shakira for her name) also treated me with disdain and like she had no time for me, in fact in the middle of our conversation (about my Dallas flight before the other lady stepped in to help) she started other tasks and once she finished those, WALKED AWAY. Walked AWAY. While I've been standing at the counter right in front of her face for at least 20 minutes. When I said to the other woman standing there that had already gone through 4 people behind me that she was helping me and just left... she said oh she must have forgot. She must have forgot? So she helped me and said woman returns she says to her... you forgot about her and she's like "yea she was talking about a voucher yadda yadda yadda" so you didn't like me inquiring about what every single other person is inquiring about when you cancel flights so you choose to ignore me and WALK AWAY?? Fast forward to this morning after having been up for 28 hours now, arrive to the airport to ANOTHER DELAYED FLIGHT. Supposed to leave at 825 now scheduled 905 meaning I will miss a chance for a flight I was first on the standby list for. I now will have a 10 hour layover in Phoenix because it's the best they could get me after the flight delays/cancelations. I said good morning to the gate agent do you know why this flight is delayed? Crew rest. Ok cool can you see if there are any flights out of Phoenix to Reno since I will miss the 10 am one? NO. She will not. Oh ok cool. Thanks for nothing American Airlines workers at IAH.

All these sleeping ppl are making me feel sleepy. }:{

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Delta Air Lines

2.5(14 reviews)

23.4 mi•Hobby

HOU is a very small station for Delta with service only to their main Atlanta hub. (From IAH, they…read morealso serve SLC, MSP and DTW.) Since I was going to be connecting anyway, this worked fine for me. A small ticketing counter which has separate queues for economy passengers and Sky Priority passengers (First class and premium elites). They have ticketing kiosks if you just need to print a boarding pass. At the gate, the seating area was comfortable and there was enough room for the number of passengers here waiting. Decent snack food options nearby or more options over near the Southwest gates. Boarding was organized and well done with separate queues for economy and Sky Priority here too. Delta's policies on same day change are clearly published. Sorry, Chris P. That's the rules.

I had a flight with this airline to New York, I had a great experience... I booked last…read moreminute...While every other airline charge you extra for carry on baggage this Airline not...and they give you free drinks and snack while the other one not and their price was the same!

Delta at HOU (Hobby)

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Who needs legroom.

EVA Air

3.1(22 reviews)

0.9 mi•IAH Airport Area

Great service on a late night flight from Houston/IAH to Taipei en route to Singapore on the Hello…read moreKitty jumbo jet. Although our flight left late from Houston and then sat on the runway waiting for a gate after landing in Taipei, the crew was so good about communications. I have never been on a flight where they have already rebooked you on another connecting flight, assigned seats and have a table set up to exchange the tickets for the flight that you missed with your new tickets printed as you exit the gate. So efficient. The flight itself was good as well. Seats were comfy. Bathrooms were clean. Flight attendants were so sweet. So nice chatting with them as they shared tips about what to do in Asia. I would definitely consider flying with EVA Air again if given the chance...especially if it is on the Hello Kitty plane. So cute!

The in person check process I was simple. However, the app needs some serious attention it kept…read morecrashing. I had to call customer service to bid for an upgrade. Onboard service was professional and the food was beautiful and tasty.

Hello Kitty and friends

EVA Air

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Hello Kitty Airplane.

Frontier Airlines

1.4(169 reviews)

0.5 mi•IAH Airport Area

Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

Frontier Airlines at Bush Airport in Houston Texas!!!!!

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View of iPad ( I meant back of seat). Ingenious way to save room.

Delta Air Lines

2.6(56 reviews)

I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on…read moreand off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from.

View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

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Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

Emirates

2.8(13 reviews)

1.0 mi•IAH Airport Area

There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

First Class Lounge on the plane

First is so civilized

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Pier 7 view from the Crown Plaza Dubai Marina

George Bush Intercontinental Airport - IAH

3.0(2.1k reviews)

0.5 mi•IAH Airport Area

I really like terminal E since they finished the construction. I got to my gate for take off…read morewithin 45 min of drop off by my UBER. And it was the day before the Seattle FIFA game, so all flights going in that direction were full. Security went fast, and the passport control was zippy. All in all I had a great experience on the flight out. My husband was a little perturbed on the flight back that we had to walk and ride trains a long way to get to the baggage claim. And then it was another 5 min to get back to the UBER pickup spot.

Yikes. Blah…read more It has been 2 years now. The 2 places where I went to purchase salads for healthy layovers are gone. The 2 places ( little snack places) where I got sandwiches ar enow pay with google glug glug- NO cash. Bathrooms in E term near gate 21- nasty.