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    United Airlines

    1.7 (923 reviews)
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    Angel H.

    I usually fly Hawaiian, but have taken other airlines at times. We were on our way from Honolulu to Dallas with a layover in Houston. Since, this is United's hub, we were expecting great things from them. This is one of their smaller planes, since the flight was only an hour and fifteen minutes. They had an iPad in back of each seat for you to use. I just took a quick nap. Service was good and the flight attendants were nice.

    Snack & Drink (both delicious) on 4 hour flight from SEA
    Mynika C.

    Man this flight was a doozy! As we were boarding we got a notification that the flight was delayed. Like reaaaaaal delayed. And you know the feeling when you're ready to get TF home, shower, and get in your own bed? Yeah you know it because I do too! Additional notifications and updates came through while we were walking to load the overhead bins and grab our seats. Welp, the bin right above our seats was full so I had to find another empty area, then in effort to not hold up traffic I ended up waiting in the back with the flight attendant while EVERYONE ELSE BOARDED. Annoyed lol. We then learned that the "loading supplies" were late and thats why we were delayed. The first class passengers meals were not delivered in a timely fashion because someone forgot to do something. A whole lot of noise that I did not want to hear. Eventually though, I made it to my seat and buckled up. Cool. Yall thought this review was over? It's not. The passengers behind me did nothing, and I mean nothing to tame/monitor/stop/control/calm their children. They tore my seat the fuck up! My back!! Our backs!! They screamed loudly, kicked my seat the entire flight, and annoyed the shit out of me. I understand that children are children, I get it! But my goodness, get control of your damn kids bruh!! Worst flight of my life. Thankful to be back home. We had the seats with extra legroom and that was nice. But whatever. Oh! We did eventually get back on track and made it home within the originally estimated timeframe.

    Erick W.

    Dear Flight Attendant, I don't know how to operate the reclining seat in first class - can you help me? FA says: "No, I don't know how." "Maybe ask your FA on the next flight." Me: "ok." "Thank you?" Great flight otherwise!

    A view of the plane before boarding time
    Karen V.

    It was about a 3.5 star experience rounded up to 4 stars. I say this because there are some things that United does better than other airlines. Although, I absolutely hate their forced automated baggage tag & drop process at IAH. It was a cluster trying to find a machine that was online to print out our luggage tags, and even in the priority section. Too many people trying to do the same thing in one area. But wait, that's not all. You still have to go through this Disney World queue to give your bag and luggage tags to the attendant. Fortunately, he was very friendly and efficient in moving the line along. The boarding process is very organized compared to others. I love that they actually use their 3 lanes (Pre-boarding, Group 1, and Group 2). What a novel idea! That's how you control the gate lice. Very well done! The flight itself was good. The domestic United First seats are comfortable even though they are somewhat dated. They still have in-flight entertainment built into the seat in front of you. I kind of like it that way. A meal wasn't offered on this flight. However, the snack and drink selections were good. They serve illy coffee which is definitely a step up. I forgot my ear buds, but thankfully they had some. It was a good flight! Would I fly United Airlines again? Yes, but only for direct flights from TPA. It was nice to finally use up all of our built up miles in exchange for 2 round-trip tickets. That's another good thing about this airline. Their reward points never expire. That's hard to find nowadays.

    Gail U.

    Decided to splurge on my accumulated United mileage with upgraded seats for Doc and I to fly from San Diego to Houston to Mexico City. Although no meals were served complimentary like Hawaiian Air both flights offered you your choice of snacks: savory pretzel mix, a waffle cookie or a chocolate sea salt cookie. Both flights were under 4 hours which was great. Lucky for us Doc had bought both of us a Trader Joes protein pack of salami, almonds and Parmesan chips. You can also purchase a boxed snack on board. Impressive array of drinks to choose from, regular items that other airlines offer plus sparkling waters and cranberry cocktail drink. One flight you pick up an alcohol wipe and earphones. It had a cool interactive map so you knew where you were at a particular moment with remaining flight time til landing. The other flight had no screen at all. That flight was delayed awhile but if you have WiFi you'll get a text about the delay and more.

    Departure from San Francisco
    Charisse T.

    Made it home safely! The flight from San Francisco to Houston was good, the boarding process was a little rocky but turned out smooth once computer systems were restored. We got a blanket, refreshing drinks and snacks. I had a middle seat which was a little cramped but I was happy to be heading home so it was not a problem. This was a totally packed flight so no room for error. The flight attendants were not as friendly as the other flights that day but it was really early in the morning.

    Annzie A.

    What can I say?? It's United. It is what it is...a hit or miss. I've had some terrible flights and some amazing flights. Being that this was my first flight in 5 years, I can't complain since I didn't know to expect...what has changed, etc. Historically, I have not been a fan of this airport as it is extremely confusing to navigate specifically when arriving. But this time I had a little more time to just walk around when arriving and when departing. They charge for e v e r y thing: -seat selection -extra leg room -checking in bags -gate checking in bags (esp if group 6 or no overhead compartment available) Did I miss anything?? Basic snacks and non-alcoholic beverages are free. Hopefully passengers won't be charged to walk the aisle or use the bathroom in the future!! I don't remember having to pay upwards of ~$20 for selecting my seat in the past...but since they bundle seat selection and 1 check-in bag, I opted for that ($40 each, total $80 one way). Since I booked a United "Basic Economy", I was only allowed a personal item and ended up in Group 6. Boo. Since it was a short flight, I didn't need the bells and whistles, just leg room and aisle seat. The flight attendants were either super friendly or just cordial. I had the bare minimum interaction with them. The United hub at both IAH is quite large with plenty of bathrooms and a Starbucks. There are also plenty of eating options and charging stations. Since I don't like airport food and always bring my own food, I have many seating options... Including the ones at the gates. The United app is just fantasic. While I tend to be a bit archaic at times...I loved being able to do almost anything flight-related through the app. This includes checking-in for the flight, adding a check-in bag, viewing the gate/carousel number, etc. They really made everything seamless with minimal interaction. There is also the option to share the trip tracking and boarding passes with others via messaging, WhatsApp, etc. This is especially useful for those picking up passengers. Would I take United again? Yes, of course as long as it's a direct domestic flight.

    La-Kia K.

    The seats are tight for leg room if you are tall. I would say the service overall was good. Both flights I had seat 29A. The flight attendants offered free headphones to watch movies/shows while during the flight. The snacks were good as well. Overall from the booking and flight I would give United Airlines 5 stars.

    No TSA recheck line for Terminal C. But app instructions were right  on. Thank you!

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    Page 1 of 24

    Ask the Community - United Airlines

    Hi, I just had a quick question. I'm planning to travel from Houston to New York. Will they allow me to travel if I get a negative test? Would I still have to quarantine for 14 days? I haven't been able to find an answer?

    You'll be given a Traveler Form, either before boarding in IAH or in flight, that must be completed and shown to the designated New York officials upon arrival at the gate.… 

    What gates do flights to Lubbock board at Houston International airport?

    United uses all gates in Terminals B, C, and E.

    Don’t See Your Question? Ask Away!

    Review Highlights - United Airlines

    The ticket counter employees at United Terminal E5 were extremely helpful to us on our trip back home to LAX.

    Mentioned in 17 reviews

    Read more highlights

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    Southwest Airlines - Celebrating World Cup. Houston 2026

    Southwest Airlines

    3.0(476 reviews)
    23.4 miHobby

    Everything was fantastic! SWA's Captain gave me some great…read morerecommendations for restaurants in Peoria since he lives there too. Angel, flight attendant extraordinaire, had the best personality. She was thoroughly engaging and so funny too! I love when SWA flight attendants show they thoroughly enjoy their job and wanting to make our flights enjoyable! Kudos to the entire crew!!! Thank you all so much!

    SWA so far is the only airline we use for domestic flights. I am a rapid rewards member and have…read morethe rapid rewards visa. Fares are usually quite reasonable and the ability to change your flight based on price to get an adjustment is seamless. Although there has been alot of negative associated with SWA lately because of the elimination of 2 free checked bags and now utilizing assigned seating and the elimination of the a, b, and c boarding groups. As a swa visa cardholder depending on your status, you still retain at the very least 1 free checked bag. I found the new boarding groups less chaotic and crowded which was a relief for me. Annoying is the word I would use to describe people who all at once are trying to put their unchecked bags in the overhead bins. Not so much this flight out of Hou Hobby! Although this flight was sold out everything was very smooth with the boarding procedure. I also found the assigned seating straight forward and not a bunch people trying to find an open seat all at once. The in-flight coffee is wonderful and as I said for before the best in the sky! Thank you Southwest for this! I did the see that they also added cherry coke zero as an option as well as hornitos margaritas. So the most unique and wonderful thing I found was that there is a phone holder now in front of you now to watch your videos at your seat on the newer Max 8 planes! We loved this! Overall I luv SWA and will continue to fly with them! My only gripe was the large group surrounding our seats talking loud and using profanity at 445 in the morning as well as passing food around as if I was going to help them pass their food around?

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    Welcome back to HOUston!

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    LGA to HOU

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    American Airlines - Busy Check-In

    American Airlines

    1.5(173 reviews)
    0.0 miIAH Airport Area

    Always efficient when I travel with them. It has been a little more crowded lately so I suggest…read moreearly arrival or a carry on only. Most kiosk work and they have a few workers around to assist if needed. Thankful for business class.

    I'm a pretty loyal and frequent American Airlines flyer, and I have never experienced the severe…read morelack of customer service that I have during this trip from hell. Every single gate agent at the terminals was nasty and unhelpful. Particularly a woman named Shakira, whose hips probably lie like her mouth does. When my flight was rebooked, I asked if she could assign me a new seat she told me straight up to my face that she can't see the Dallas flight she only handles Houston ones. Strangely enough the only helpful woman there WAS able to look it up and even assigned me the seat in the same class I was in on my canceled flight. Shakira's little friend, who knows her name they all had their name tags covered, (I asked Shakira for her name) also treated me with disdain and like she had no time for me, in fact in the middle of our conversation (about my Dallas flight before the other lady stepped in to help) she started other tasks and once she finished those, WALKED AWAY. Walked AWAY. While I've been standing at the counter right in front of her face for at least 20 minutes. When I said to the other woman standing there that had already gone through 4 people behind me that she was helping me and just left... she said oh she must have forgot. She must have forgot? So she helped me and said woman returns she says to her... you forgot about her and she's like "yea she was talking about a voucher yadda yadda yadda" so you didn't like me inquiring about what every single other person is inquiring about when you cancel flights so you choose to ignore me and WALK AWAY?? Fast forward to this morning after having been up for 28 hours now, arrive to the airport to ANOTHER DELAYED FLIGHT. Supposed to leave at 825 now scheduled 905 meaning I will miss a chance for a flight I was first on the standby list for. I now will have a 10 hour layover in Phoenix because it's the best they could get me after the flight delays/cancelations. I said good morning to the gate agent do you know why this flight is delayed? Crew rest. Ok cool can you see if there are any flights out of Phoenix to Reno since I will miss the 10 am one? NO. She will not. Oh ok cool. Thanks for nothing American Airlines workers at IAH.

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    American Airlines - All these sleeping ppl are making me feel sleepy. }:{

    All these sleeping ppl are making me feel sleepy. }:{

    American Airlines
    American Airlines

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    Frontier Airlines - A320 view of Seat 5ABC and 6ABC.

    Frontier Airlines

    1.4(174 reviews)
    0.5 miIAH Airport Area

    Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

    Frontier sucks. Worst airline ever. The low price is a scam to steal your money. They cancelled my…read moreflight twice and I had to take another carrier last minute which ended up costing $500 extra. I also had to get a hotel out of pocket as their staff told me to sleep on the floor at the airport with three young kids. The conditions inside the aircraft are unsanitary. This is worse than a 3rd world operation. All their screens are wrong and they notified of cancellation an hour before flight time. This airline should be disbarred from operations. Spirit was better than this. DO NOT USE THEM! Save your money and mental stress.

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    Frontier Airlines - Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines at Bush Airport in Houston Texas!!!!!

    Frontier Airlines - View of iPad ( I meant back of seat). Ingenious way to save room.

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    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines

    2.6(56 reviews)
    0.0 miIAH Airport Area

    I want to recognize Mr. Jody at the Delta Airlines check-in counter at George Bush Intercontinental…read moreAirport for his exceptional service. My parents do not speak English well, and traveling internationally can be stressful for them. Mr. Jody went above and beyond to make sure they felt comfortable and supported. He patiently helped them with their luggage, clearly explained how the wheelchair service works, and even took the time to walk them through the transit process in Korea. What stood out most was his professionalism and kindness. He remained calm, friendly, and respectful throughout the entire interaction. He did not rush the process and made sure my parents understood everything before moving on. That level of care and attention made a big difference for our family. I truly appreciate his dedication and highly recommend Delta for anyone traveling through IAH.

    We loaded the plane at 630 am only to sit there on the runway for a while with the plane going on…read moreand off until finally they decided it was not a quick fix so we had to leave the plane and now at 1125 we are finally on another plane heading to LAX for a week of fun in the sun. Here I am back in my same door seat patiently waiting to depart from George Bush airport.Thanks to the pilot and Delta crew staff for getting us to our destination safely. It was a great flight, seats were comfortable and good movie selections to choose from.

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    Delta Air Lines - View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    View from Seat 31B on Delta flight DL 1223 Atlanta (ATL) to Houston (IAH). Watching golf.

    Delta Air Lines - Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Inside Delta flight DL 1223 IAH Houston to ATL Atlanta. View from Seat 24B (middle). I'm logged into Delta Sync on the seatback screen.

    Delta Air Lines - Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

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    Inside George Bush Intercontinental Airport IAH Terminal A at Gate A15. Delta Air Lines. IAH to ATL Atlanta.

    Emirates - Caviar service

    Emirates

    2.8(13 reviews)
    1.0 miIAH Airport Area

    There aren't too many flights that go to the middle east so this airline is very unique! The meals…read moreand amenities were very nice, (Meals, movies, little travel kits etc). The flight attendants were gorgeous and nice enough to take a picture with me! I have only traveled to Jamaica internationally as an adult and it was a very good experience to use Emirates. My only 2 complaints are the whole bag weight/fee and when I got on the plane there were two different attendants giving me conflicting information! The whole max 25kg thing (55 LBS) when you are on a military orientated flight was kind of frustrating. Just an FYI it's $50 if you go over. Also, they won't even let you bring the bag on if it is more than 32kg (70 LBS). Your carry on bag must weigh less than 7 KG (15 LBS). They won't let you on the plane if it is more! The flight was long but there are plenty of movies and I didn't buy it but there was wifi I believe. All in all, if you fly Emirates.... Especially first class it is definitely worth it. Make sure you check in early the line gets really long!

    Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

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    First Class Lounge on the plane

    Emirates - First is so civilized

    First is so civilized

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    Pier 7 view from the Crown Plaza Dubai Marina

    George Bush Intercontinental Airport - IAH - Inside George Bush Intercontinental Airport - IAH

    George Bush Intercontinental Airport - IAH

    3.0(2.1k reviews)
    0.5 miIAH Airport Area

    A WARM HOUSTON WELCOME! I was very happy with the service at IAH. It's a great airport with plenty…read moreof gift shops, eateries, snack bars, and a piano bar! Terminal 2 was clear when I arrived so I didn't have to run through a bunch of people, it was a pleasant arrival. Signage for bag claim and shuttles could've been slightly better. I was able to navigate fairly easily for the most part, however it seems the closer you get to your destination it's easier to get confused or lost. I adored the astronaut cow near the IAH entrance and the big photo-op letters! The quirky cowboy aesthetic was phenomenal. I arrived during the World Cup so the airport had plenty of soccer mannequins and memorabilia. Gift shops had space suits and Astros merch. The gentlemen at the shuttle/rideshare area were so nice! They gave me thorough directions on where to locate The Parking Spot shuttle. Additionally, when I returned a few days later for departure I had a favorable experience with a Clear TSA agent, she was very polite and helpful. I never have heartwarming experiences with TSA, I did here! She walked me through the fast lane process and brought levity to a stressful environment for many. Seats are comfortable in the terminals, bathrooms could be cleaner. I saw some trash on the floor in the men's restroom.

    I have flown to and from this airport more times than I can count. I'd say twice a year for 10 plus…read moreyears. I guess I can count after all. It's a large and modern airport. Easy to navigate. Lots of shops and restaurants to spend time at while waiting for flights. Clean and well-maintained.

    Photos
    George Bush Intercontinental Airport - IAH - George Bush Statue

    George Bush Statue

    George Bush Intercontinental Airport - IAH - Pretty cafe everywhere

    Pretty cafe everywhere

    George Bush Intercontinental Airport - IAH - Near Gate E4

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    Near Gate E4

    United Airlines - airlines - Updated September 2026

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