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    Alaska Airlines

    3.8 (37 reviews)
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    Sri R.

    This is to personally thank Ms. June Perez for traveling extra mile. * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. This is to personally thank Ms. June Perez for traveling extra mile. * To help out * compassionate of the situation * Really sincerely to the job * Highly Passenger/customer oriented * Follow the process and principles fully, as per TSA Government guidance. * Ensure you contact only the correct phone number only for me. * Takes extra mile to contact Eric - the lead in the TSA Checkpoint She is a great asset. I need to send a separate email to the Alaska Airlines representative who went out of her way to ask the TSA Lead and he himself helped.: LTSO Abruzzese for his outstanding help as well. I will send a separate email for it. One of the wireless callers, a lady, called as well. In the TSA Call center, there was also a nice lady who called the TSA Checkpoint, but we reached out ourselves, so it all worked out. Sorry to be brutally honest, ethical, and upfront. Please pass on to upper management that she is the best TSA agent in San Diego for Pre-TSA Checkpoints. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

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    Ask the Community - Alaska Airlines

    Review Highlights - Alaska Airlines

    My first travel experience with Alaska Airlines was amazing!

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    Frontier Airlines

    Frontier Airlines

    1.4(708 reviews)
    1.1 miOrlando International Airport

    I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the…read moretask. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D

    Looking back, I should've taken Frontier as an omen…read more This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation.

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    Frontier Airlines - He doesn't care and she don't know what she's doing

    He doesn't care and she don't know what she's doing

    Frontier Airlines - Lid won't close on the commode! Seems bad

    Lid won't close on the commode! Seems bad

    Frontier Airlines - Exiting frontier

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    Exiting frontier

    Spirit Airlines - Gross.

    Spirit Airlines

    1.5(493 reviews)
    0.4 miOrlando International Airport

    I needed assistance and decided to call this business at +9292245000 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

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    Spirit Airlines - Long line you have to wait in so Spirit Airlines can measure your luggage.  If it's too big, they make you go back to pay.

    Long line you have to wait in so Spirit Airlines can measure your luggage. If it's too big, they make you go back to pay.

    Spirit Airlines
    Spirit Airlines - They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

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    They upgraded their seats to these black ones. More leg room. If your seat isn't this, you're on an older plane.

    American Airlines

    American Airlines

    1.6(258 reviews)
    0.4 miOrlando International Airport

    Flying first class on American Airlines made the trip feel like part of the vacation instead of…read morejust transportation. From priority boarding to the extra space and attentive service, the experience was comfortable and relaxing. Breakfast was a pleasant surprise. The biscuit and creamy sausage gravy were warm and flavorful, the scrambled eggs were light and fluffy, and the fresh fruit was a refreshing addition. Paired with a mimosa and attentive beverage service, it was a great way to start the morning. The flight attendants were friendly, checked in often, and made sure everyone had what they needed throughout the flight. The larger seats and quieter cabin made it easy to sit back and enjoy the journey. If you're considering upgrading to first class on American Airlines, especially for an early morning flight, the comfort, service, and included meal make it a worthwhile splurge. I'd happily fly first class with American again!

    I used to be very loyal to America West Airlines out of Phoenix, which once had a hub in Columbus,…read moreOhio. Then, it was US Airways flying across the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Orlando on occasion, having visited at least every few years for a conference or an occasional Disney World vacation. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

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    American Airlines - Sitting in our seats ready for take off

    Sitting in our seats ready for take off

    American Airlines - Planes...

    Planes...

    American Airlines - Fruit & Cheese Plate

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    Fruit & Cheese Plate

    JetBlue

    JetBlue

    2.6(222 reviews)
    0.9 miOrlando International Airport

    I flew on JetBlue to Orlando International Airport from Newark New Jersey and had an excellent…read moreexperience! Jetblue's service was extremely good! Flight was smooth. Staff was helpful! All processes such as the check in, boarding, went smoothly! The Orlando JetBlue terminal is really nice! It has to be one of the best airport terminals that I have ever seen. Terminal is spacious, modern, clean, bright and easy to follow. Many seating options available too! The design of this airport terminal made traveling so much nicer than in so many others! The process to rent a car after arrival took approximately 20 minutes though. I arrived at midnight. However, I didn't feel as though the delay was unreasonable considering the time and amount of people who were also renting cars since there was only one team member available at the Alamo car rental service. I had an excellent experience using JetBlue and Orlando International Airport. Great terminal, smooth flight and very easy airport to follow. Great combination to make for a fun experience!

    To Speak with live Human at JetBlue call 1 866 514 0176 (US) for 24/7 customer service' assistance…read morewith new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

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    JetBlue
    JetBlue
    JetBlue

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    Disney's Magical Express

    Disney's Magical Express

    3.4(180 reviews)
    14.0 miDisney World, Horizons West / West Orlando

    We've used the Magical Express at least 7 times now, and never had any issues. I recommend it, and…read moreit's very easy to use. If you have your Magic Band ready when you get off the plane, it's incredibly easy, and you just walk up and scan your Magic Band and they tell you what line to stand in. Line 10 is AKL for both villages and Coronado. A personal gripe of mine; I don't think Deluxe resorts should have to share busses. Before this trip, we'd always stayed at Polynesian and Grand Floridian. They are both Deluxe resorts, and they share with Contemporary, and all of those resorts are right next to each other, so it didn't really bother me. But this time we were at Animal Kingdom Lodge, and we stopped at Art of Animation and Pop Century before getting to AKL. I just think the Deluxe resorts are so much more expensive that they could get their own busses. In any case, I landed at the airport at 3:45, was on a bus by 4:15, and on resort at 5:07. I don't think it's worth the cost of an Uber to get there like a half hour faster, but that's up to you. One thing that's great about Disney is that you don't need to worry about transportation at all once you get there, and I really appreciate that. And if you check bags, you don't even need to get those, and they'll deliver them right to your room. I had a very early flight home though, and they picked me up excessively early. I got picked up at 5:30am for an 8:30am flight. I didn't have luggage, but if I did I could have checked it at the resort, so no one needs to be at the airport that early. I sat around for a good 2 hours before my flight. That might have been worth taking an Uber just so I could sleep another hour. It's still a great service though, and I plan to use it again next time. There's really no reason to spend extra on transportation when this is included with your stay.

    During our Disney vacations and staying at one of their properties we always use the Magical…read moreExpress. It's great if you don't need to rent a car as you can use this bus service from and back to the airport. I highly recommend it. Then just use the free Disney transportation to get to parks and shopping. Never had a bad experience! Clean and comfortable buses, with professional courteous drivers. Charging ports on the bus along with TV's showcasing Disney info and trivia. They have this down to a science. Be sure to tag your bags correctly, and they will get them for you, and they magically show up at your hotel. The buses run on specific schedules and based on the time of your flight be prepared to leave a bit earlier to the airport. I read this service will end in 2022. Sad, as it's a terrific perk.

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    Disney's Magical Express
    Disney's Magical Express
    Disney's Magical Express - Disney's Magical Express boarding area at MCO.

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    Disney's Magical Express boarding area at MCO.

    Virgin Atlantic - First meal

    Virgin Atlantic

    3.8(8 reviews)
    0.4 miOrlando International Airport

    Flew Economy to London and had a great experience…read more The attendants at the bag check were extremely friendly and made sure to answer all of my questions. I got to the airport 2 1/2 - 3 hours before my flight, so going through security check was an extremely quick process. It may have lasted 10 minutes in total, which was amazing because the estimated time said it'd take at least 24. The flight was about 9 hours long, but the entertainment system shockingly had really good choices so it kept me entertained when I was tired of listening to the music on my phone. British Airways is still my favorite, but Virgin is definitely being added to the list.

    Booked our London flight with Virgin Atlantic through Delta Airlines for non-stop flight from…read moreOrlando. Booking everything online with Delta was super easy and our information was transferred to Virgin Atlantic including our points. All we had to do from that point forward was download the Virgin Atlantic app on to our phones to get updated flight information. The only thing that didn't get transferred was his KTN. Navigating their website and app was a bit confusing so the day we flew out, we had to update his KTN with the check-in agent. If you're a government employee, this can be a hassle and set back if you do have precheck. The check-in agent has to manually enter the KTN for you. This was a minor setback that we had for my hubby. But no big deal.. we got to the airport 3 hours prior and got everything squared away in time. Now to the flight... the flight was smooth, no turbulence whatsoever. What was suppose to be an 8 hour flight turned into 7 hours so we ended up getting to London an hour earlier. It was a full flight, probably about 200 passengers on board. The flight attendants were amazing. We were served food and drinks every hour. They provided head phones, blankets and pillows. I couldn't sleep on the plane because I was so excited to be on vacation so I watched 4 movies. Would I fly with Virgin Atlantic again? Absolutely!

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    Virgin Atlantic
    Virgin Atlantic
    Virgin Atlantic

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    Southwest Airlines - One of the new planes with extra room for carryon baggage, with select bins for priority passengers!

    Southwest Airlines

    3.0(260 reviews)
    0.4 miOrlando International Airport

    I've flown Southwest Airlines quite a bit over the years, and since moving to Orlando--especially…read morewith trips to Pittsburgh--it's easily become my go-to airline. Overall, Southwest has been super reliable for me. Sure, there are occasional delays, but they've mostly been weather-related. On a recent MCO to PIT flight, we had about an hour delay due to weather, but they made up time in the air and it only ended up being about a 30-minute delay. Plus, the flight wasn't full, which made for a really comfortable ride. One thing I actually like is their boarding process. It's almost like a virtual queue--check in early, get a better boarding position, and you've got a solid shot at a good seat. Wait too long, and you're probably heading toward the back. Flying solo, it doesn't matter much to me, but with family, that early check-in strategy definitely comes into play. Their rewards program is solid, the staff is consistently friendly and communicative, and they just get you where you need to go without the headaches. Not much to complain about here--Southwest has earned its spot as my preferred airline in the sky. Wheels up!

    Hey yall, I spent…read more$380 today on a flight, that got delayed again. 2 delayed flights today. Wow. So we're all on plane right? Then we go to almost take off and the pilot tells us that we're gonna be sitting on the plane for a while because of weather conditions and 25 planes haven't left either. Wow. Plane was set to leave at 10:55am and here we are sitting on the plane at 12:35pm and we haven't left yet. Wow. I can't believe today. My first plane was delayed too.. the airplane was broken. Smh. This is costly too. Never again! I will have to fly out a 2 days in advance next times just to be safe because this is crazyyyyy! I'm so late! Thank god I called my job and told them I'm delayed!! They said get here as soon as you can.

    Photos
    Southwest Airlines - Manhattan Bridge Dumbo shot

    Manhattan Bridge Dumbo shot

    Southwest Airlines - Much nicer than Spirit's "You So Frumpy" cup

    Much nicer than Spirit's "You So Frumpy" cup

    Southwest Airlines

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    Alaska Airlines - airlines - Updated August 2026

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