I reach assistance and decided to call this business at +1833 683 (8600). The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1833 7O8 (9019). The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Wanna get away? Don't fly Volaris. They'll delay your flight, they'll cancel your flight, they'll have you on a 12 hours layover somewhere remote with no accommodations and no meals . Volaris makes Spirit airlines look like a royal airline. If you like hating life then this is absolutely the airline for you . read more

Get to your gate an hour before departure, because this airline started boarding an hour early, and they closed the gate 1/2 hour before the original departure time. We were already 10 minutes in the air by the originally scheduled time. And this was all without notice. We ended up arriving to our destination 28 minutes early, which was fine with us since we had the time, but it could have been a real big problem for those not expecting an early take off. Also this airline offers drinks, snacks, and light meals, but it's all at a charge. There is nothing included with your ticket. The flight itself was very good. Smooth with a beautiful sunny day. read more

Volaris - Self check in - Airlines Near Me - Tijuana, BCN

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We flew Volaris after passing through CBX in San Diego, so we flew them domestically from Tijuana to Cabo. All in all, using Volaris was an okay experience. They seem very similar to Spirit in the way of cost and pricing set up. Everything is piece rate, so you want better boarding? Buy it. Want to choose your seat ahead of time? Buy it. Want a soda or snack on board? Buy that too. So the cost is no frills, just the flight, everything else is an add-on. It's not wildly expensive, but can add up quickly. The boarding process was beyond chaotic. The groups are massive, and once everyone lines up, the lines stretch well into the terminal depending on where your gate is. A few things I appreciated were the flight attendants keeping the luggage bins closed for the first few rows while boarding happens. They didn't open them until people in those rows began being seated. This and upon landing, they didn't allow the whole plane to stand up at once, they controlled this as well. Nice touches that I wish a few other airlines would adopt. Service was friendly and helpful at the gates and on board. Overall, a solid 3.5 as an airline overall. I wouldn't mind flying Volaris again when back in Mexico. read more

I booked round-trip tickets with Volaris for my grandparents, and this was by far the worst airline experience I've ever had. On August 8, 2025, I purchased the tickets with seats. On September 10, 2025, I paid separately for a carry-on bag. Despite this, when my grandparents traveled from Mexico to the U.S., they were charged again at the airport for their carry-on, even though it met Volaris' weight and size requirements. On their return flight September 29, 2025, I had already paid for their carry-on, but they were charged yet again at Chicago Midway Airport. In total, they were charged multiple times for the same bag. I tried calling, emailing, and even using WhatsApp to resolve this issue, but Volaris never responded. Their so-called "customer service" is essentially nonexistent -- no live agents, no replies, no accountability. I've had to dispute all of these charges with my credit card company. No passenger should have to go through this. Bottom line: Volaris engages in unfair baggage fee practices, provides zero customer service support, and creates a nightmare travel experience. This is not a one-off mistake but a systemic issue. Avoid Volaris at all costs if you value transparency, honesty, and reliable service. read more

Volaris - Airlines Near Me - Tijuana, BCN

I had an awful--and frankly, fraudulent--experience with Volaris. My travel partner and I purchased our flights to Oaxaca 11 months in advance. Yet 24 hours before departure, we were blocked from checking in on both the app and the website. When I called customer service, the representative first claimed the flight was overbooked and that we "did not have seats." When I pointed out that our tickets were bought nearly a year ago, the story suddenly changed: "Actually, all flights have been cancelled." This was clearly false, as we had friends booked on the same flight showing an on-time departure. The rep then changed the story again, saying their "systems were down" and that we should try again in a few hours. Realizing we weren't getting a straight answer, we went directly to the airport. At the Volaris counter, the agent told us, "Oh, you do have seats. You'll just board after the assigned seats." That gave us reassurance--until we noticed, after passing security, that our boarding passes were labeled SDBY (standby). Standby means you do not actually have a seat, contrary to what the desk agent claimed. With the gate still closed, we went to client services. The line took 90 minutes to two hours. The agent confirmed that we were indeed on standby and had only a 50/50 chance of boarding. We had no choice but to wait at the gate and hope. There were nine other passengers stranded in the same situation. Despite being first among the standby group to arrive and check in, we were not permitted to board, while several others were. Our travel group was split up, and our friends boarded without us. We then had to return to the client services line--another two-hour wait. While there, it became obvious that many people were experiencing the exact same issue: unexpectedly denied boarding, given contradictory explanations, and left stranded. This is not a rare glitch. This is how Volaris operates. The agent informed us that no viable alternative flights were available for the next couple of days, meaning we had no option but to cancel our trip entirely. The only compensation offered was a 125% refund of the ticket price--with zero reimbursement for our hotel, transportation, food, time, missed work, or the lost opportunity to take a trip we had planned for nearly a year. I understand that overbooking happens on other airlines. However, reputable airlines typically ask for volunteers, offer compensation, and provide accommodations when passengers are displaced. Volaris does none of this. Instead, they use predatory, misleading tactics, deny passengers accurate information, and leave them to absorb all the consequences. A client services rep even told us that the "only way" to reduce the chances of being bumped is to pay extra to upgrade for a seat assignment--which feels intentionally designed to pressure customers into unnecessary fees. In short: avoid Volaris. Their practices are deceptive, their customer service is dishonest, and they knowingly strand paying customers without meaningful compensation. read more

If I could give this airline 0 stars I would! PLEASE DO NOT WASTE YOUR MONEY WITH THEM. Poor costumer service. The employees showed no compassion for my family. Fly with Viva or other airlines that travel to Mexico. I HATE YOU VOLARIS! La aerolínea VOLARIS es de lo peor. NO GASTEN SU DINERO CON ESTA AEROLÍNEA. No les importa si tienes una emergencia familiar. Ellos venden boletos de más sin avisar que si no ay espacio no te dejan subir al avión. No seas la persona que se queda sin el vuelo, viaja con otra aerolínea. read more

It sucks they over sale the plane tickets so then there's no more room for you and you have to wait for the next flight. They charged a lady that was next to me 1000 pesos for a little bag they're attitude they're performance is truly sad, unprofessional and crooks. Eventually, the business will go to the ground. They will lose all their customers little by little. read more

Volaris has the worst customer service and policies - don't fly this airline. I booked three tickets for my family in February of 2026. Due to the drug cartel wars and issues, the US homeland advised us not to travel to Mexico. Inspite of that, the airline did not allow us to change or cancel flights. Down with Volaris read more

Garbage airline, absolutely will never use them again nor recommend to anybody. Any change made to a flight they charge you more than the ticket price, frustrating to even get anyone helpful on the phone. Avoid this terrible airline read more

Selling people ticket without even calling your name, wasn't late for them to sell my seat. read more

Volaris - A personal in the airline useless - Airlines Near Me - Tijuana, BCN

I've flown Volaris before and it's been okay, but just okay. However this time was a total nightmare! Flight was delayed over 12 hours with little to no updates or communication from Volaris. Making things worse, they kept changing gates, literally from one end of the airport to the other! After a while it became almost comical, but not funny! I'm done with this poorly managed and incompetently run airline! My advice? Stay away from Volaris? read more

​I personally have mostly had positive experiences booking and flying with Volaris. I would suggest downloading the app to book flights because your boarding pass will be saved to your phones wallet, and you will be able to easily scan your phone at the gate to get on your flight. Screenshot and save everything. Volaris doesn't have the best customer service, but luckily, I rarely have to contact them because the booking process usually goes smoothly. read more

Had an amazing trip. Flight was delayed both times but the customer service was excellent. Highly recommend using the CBX flying out of Tijuana. read more

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Broke bag and all I got was a voucher. I definitely would use other airlines if possible. read more

Volaris - Absolutely destroyed my baggage and all i got was a voucher that's only good for a year. - Airlines Near Me - Tijuana, BCN

"La peor experiencia con una aerolínea: Volaris" Mi experiencia con Volaris ha sido absolutamente decepcionante. El servicio al cliente es inexistente, no ofrecen ninguna solución, y es prácticamente imposible hacer cambios o cancelaciones, aunque el problema sea por causas fuera del control del pasajero. No hay respuesta por teléfono, el chat no resuelve nada y los agentes solo repiten mensajes automáticos sin realmente ayudar. Además, no asumen responsabilidad por los errores o cancelaciones, dejando al pasajero sin opciones, sin reembolso y sin atención. Definitivamente la peor aerolínea con la que he viajado, no recomiendo a nadie confiar su dinero ni sus planes de viaje a Volaris. read more

Sad state of affairs Volaris customer service. Not sure if employees are trained to extract phantom charges or they get commission or are scared but it's like they are standing behind the computer waiting to shake you down. Also very uncomfortable on board. You are better off buying a more expensive ticket on a decent airline cause Volaris will end up more expensive than you think. Also depressing. read more

No le importa el cliente es solamente ellos hoy mi experiencia fue mi vuelo está va programado para 6 am de la mañana y yo llegue a las 3 am no pude hacer checking in line me decía q tenia q hacerlo con ayudante aquí mi sorpresa fue q no tenia un asiento ya está va vendido me asignaron otro 10 horas después q tristeza q uno tenga q pasar estas situaciones como si no tuviera otra vida más q esperar pero trata de cambiar un un vuelo y verás cuanto te cuesta lo doble creo q ya está bueno de este abuso Asia nosotros tenemos q unirnos xq no es justo somos el cliente y el cliente de vería ser lo primero Mi nombre es Ana Lilia read more

Terrible customer service. Never fly Volaris. I have tried to get assistance in different ways and cannot seem to be able to at all. Called a number and managed to get someone on the phone twice only to get hung up on both times. read more

Terrible negligence and service. A Volaris flight attendant carelessly opened an overhead bin and a cane fell and struck my daughter on the head. That flight attendant was responsible for placing it up there at the beginning of the flight. Two Volaris flight attendants rushed to get us off the plane even though she looked ill and required medical attention. I am fluent in English/Spanish so language was not the issue. It was extremely rude behavior when a child was harmed. Finally a (non-Volaris) airport attendant rushed her to first aid at the airport where she was treated for a head wound. Volaris has not been responsive to multiple complaints via email/phone and said they can't do anything "because the plane was boarded." read more

Worst ever have people waiting for days and delays all the time never using ts again worst customer service ever too

Volaris strikes again with absolutely insane behavior. What's that mean? I'll explain. If you've booked a flight with Volaris you know that they'll nickel and dime you by charging extra for things like baggage and preferred seating, such as an emergency exit with more legroom. Well, I paid for the emergency exit... and here's the issue. Volaris switched the plane and my emergency exit seat was supposed to be in row 18. With the plane switch the new exit row was 13 (or so) and so folks who didn't pay extra ended up with the premium seats that I paid for. When brought to the attention of Volaris they did nothing and I was stuck with my new seat in a non-premium row. Why not one star? Well, I got to Mexico and back alive and that's accounts for something. read more

Terrible airline avoid at all costs. Viva Aerobus is a much better option as they are more organized and actually make sense with their processes. They won't disclose that if you pick a certain seat you are automatically put in the last boarding group and you are forced to check your carry on. No information on this AT ALL when booking they only give you an option to pay for a carry on. THE FLIGHT WAS NOWHERE CLOSE TO FULL AND THE RUDE GATE AGENT TOOK MY BAG MADE ME PAY 60 dollars and check my bag when there was SO MUCH OVERHEAD BIN SPACE. I don't trust them checking my bag hence why I ALWAYS carry on. Absolutely ridiculous customer service I will NEVER fly this airline again. What an absolute joke of an airline. Makes sense their yelp page looks like this lol read more

they stole 2 rings from my checked bag. I was told I would be compensated 1000 pesos ecredit and have not heard back from them and have they have not responded to my messages regarding the status. read more

Took a flight to Mexico City service was great Price to purchase tickets was amazing read more

Worse airline experience ever! Over sold tickets told me they couldn't do anything about it.

Terrible experience. 6 months in advance they changed the flight time and delayed it like 8 hours. This change made me miss my connecting flight. They never notified me of the change. I figured out the change looking for my friends passport number on their portal. I tried to get it refunded and all of a sudden they speak no English. My Chase Sapphire card refunded all of my money. Then they keep emailing me advertisements- they are so stupid- I fly there once or twice a year and I will never use their airline again. read more

I always fly Volaris when I'm in Mexico and I had never had an experience like today.. without prior knowledge and consent my seat had been moved because two minors are traveling alone.. okay...? I booked my flight months ago, chose my seat months ago.. Yes, I have kids.. no, not my business but don't inconvenience me and then be rude because I claim what I rightfully paid for.. I'm trying a new airline next time read more

Volaris is one of three airlines in which I've flow out of, and into, Tijuana International Airport. It is known as the mid-level airline, with VivaAerobus being to lower-tiered airline, and AeroMexico being the higher-tiered airline. I've always reserved my flights online. And this is where I have to warn my fellow Yelpers. Sometimes, their website will get glitchy. Once time, I was reserving a flight for a family member through their website. I clearly put my family member as the passenger, while my name only went on the payment portion. Yet, they put my name as the passenger. I was quick to catch this issue, but they swore that it was my mistake. It cost me extra to change the passenger name to the correct person, which was annoying. To prevent this, I recommend taking a screenshot of every step on the website. Another negative to this airline is how they handle changes and cancellations. One of my family members was supposed to fly to Mexico City this past December. He ended up having an accident, for which he was in the hospital for a week. Despite having all the evidence to justify him changing his reservation, this airline decided to keep 75% of what I paid for the December ticket. I've known airlines to be seedy, but this airline takes the cake. Heck, when I had to cancel my trip to Hawaii earlier this year, American Airlines gave me a credit that I can apply for a future flight. And it was 100% of the fare I paid. While Volaris gets a kick out of short changing people. The flights themselves are run-of-the-mill experiences. But considering their shady business practices, I would opt for AeroMexico instead. I don't recommend VivaAerobus either, but that is for another review. read more

This airline oversold flights both ways from Tijuana to Cabo and put us on standby for the next day. The following flight we were diverted to Hermosillo without explanation. The detour caused me to miss a flight to the Philippines resulting in a $400 dollar change on my end. I was delayed over a day and a half and they offered no sort of compensation and the customer service was Non existent. read more

The absolute worst airline to exist and trust me o have traveled the world. They don't resolve the issues THEY MAKE. We lost our flight because they over sold it then they said they will put us into the next flight but they only had ONE SEAT AVAILABLE, but we were two. So basically you buy a flight but you don't know if you're gonna get into the flight. Not to mention that you will not be reimbursed, because they blame it on the airplane not on them, although it's THEIR AIRPLANE?!? like make it make sense. read more

We had a schedule fight for 5am, we arrived at 3:30 am to find out they had over sold tickets. The next flight they had available was not till 3:45 pm! They where unapologetic for there mistake they had made nor where they concerned with anything! Do your self a favor and book with my other airline but Volaris! read more

Horrible airline! I booked a flight to Loreto with departure an return flights 4 days apart. Without my knowledge they changed my return flight by 3 days requiring a stay in Loreto of 7 days which I could not due. I made 4 attempts to move up the departure to coincide with the original 4 days, which they refused until they said they could change for a fee of $851.00 (the original flight was $372.00), so I canceled me and my grandsons fishing trip. read more

First time and the last time I would ever attempt suicide purchasing another ticket from this hellhole airline. They make the US airline eSpirit look like a superstar! In comparison to the unpleasant experience I had endure today. I am at their terminal in the TJ international airport on 25 Dec 2022. My flight supposed to departed at 5 Am this morning. Their customer service never reared its ugly head at all. The entire terminal were in chaos. That was just the beginning. 15 hours passed still at the TJ international terminal and by this time I have spoke w the flight passengers and learn of their ordeal they have endured from this horrific airline. I highly doubt this miserable customer service rep has any training in "professionalism!" These staff constantly make up fabrications lies to its passengers. And get this in order for this contemptible business to monopolize this market, by consistently delay all their flights. Where they forces their passengers to continually taken these abuses from them!! 15 hours the airplane never show its face. This airline practices is putting the flight in continuation of delays. So they win by forcing the passengers to eventually give up and lose their time to make their initial flight. read more

Volaris - Passengers were pissed that Volaris is "dicking" them. No plane in sight at any point of Christmas Day. - Airlines Near Me - Tijuana, BCN

While I still choose to fly Volaris 2-4 times per month, mostly because they frequently offer discounted airfares and electronic credits to lower what I actually pay even more, I now find that almost every flight has some problem: with many delayed, rescheduled, or canceled - and almost all offering me a credit if I will change my chosen flight day/time to a less desirable one (often requiring showing up for the current flight not knowing until takeoff if I'd be on it or moved to a chosen alternative - which usually makes it much more difficult to modify other reservations than would be simply changing flights). Worse, more than once, Volaris hasn't even given the credits they promised for making a change - and sometimes disappears and doesn't apply all those that should still be available/applicable for airfare. I'm not sure if Volaris is any worse than other Mexican airlines but they certainly don't seem better - so I no longer like, trust, nor recommend them - even when their fares are low. read more

Piece of shit airline!!! Do not fly with them! They oversell tickets then just end up canceling your flight! WORST AIRLINE EVER!!!!!

Worst airline ever! Do not get a ticket with them, they just change the flight without any notice. You cannot made plans with them I got a ticket 5 months prior my plan and they just cancelled. they tried to gave me the date was better for them. read more

If i had the option to do zero stars I would. Flights seems to be delayed leaving the TJ airport, but the way Volaris handles delayed flights leaves you wanting to pull your hair out. For starters I did not receive an email letting me know my departure flight time had changed. i only knew of this when i got the email letting me know it was time to check in for my flight and I noticed the time change. They changed the flight to leave 3 hours before the original scheduled time so i had to be at the airport at the latest 3.30 am. When arriving at the airport our flight was still not assigned a boarding gate. 30 min before departure no assigned gate. Tried locating a Volaris rep and none were to be found. When I finally found one an hour later I was told nothing they could do to check the departures board for the assigned gate. Come to find out ALL departing flights were delayed and Volaris knew about this since MIDNIGHT bc all they red eye flights were delayed. Did Volaris think or bother to send an email letting you know the flight was delayed? No. Did they update their website showing a delayed status in the morning? No. We found out from a BARTENDER that all flights were delayed since midnight due to weather conditions. When I finally got an email the morning of my flight it was to let me know that my flight time had changed .... The one saying it was changed to 3 hours earlier. The email I was expecting they would have sent before my check-in, but no got that one the day of departure. When our flight finally came it was a hot mess to board (by this point I hours after departure time). Ironically our flight left 30 min after the original scheduled departure time before the flight time change. A couple of days after this horrible flight situation Volaris sends an email acknowledging the delayed flight and offered a flight voucher for $13 USD dollars. What a joke. I couldn't even use it on the flight back to upgrade my seat selection as they forcefully made you use the voucher for a future flight purchase that you only had a couple of months to use once you claimed the voucher. This airline has gotten worse through the years as they adopt and mimick USA airlines policies and models. I personally will not flight Volaris again as I have had too many horrible situations with them, but this last one pushed me over the top with them. Passengers beware this airline has become the Spirit Airlines version in Mexico. read more

1 star goes only to the counter reps and supervisors, after getting stuck in Puerto Vallarta airport for 13 hours, due to Tijuana fog in closure, we had to stay in the terminal until something became available the following day, they have no plan for situations like this, even the MOD did not know how to handle this challenge, it was unreal, we had to beg for a seat on flights there was like 100 people begging, without a system or plan it was all random picks, some at the end on the line got a flight some waiting for hours did not, very poor management. read more