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    Volaris

    1.4 (196 reviews)

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    Roselia G.

    Get to your gate an hour before departure, because this airline started boarding an hour early, and they closed the gate 1/2 hour before the original departure time. We were already 10 minutes in the air by the originally scheduled time. And this was all without notice. We ended up arriving to our destination 28 minutes early, which was fine with us since we had the time, but it could have been a real big problem for those not expecting an early take off. Also this airline offers drinks, snacks, and light meals, but it's all at a charge. There is nothing included with your ticket. The flight itself was very good. Smooth with a beautiful sunny day.

    Venegas F.

    I booked round-trip tickets with Volaris for my grandparents, and this was by far the worst airline experience I've ever had. On August 8, 2025, I purchased the tickets with seats. On September 10, 2025, I paid separately for a carry-on bag. Despite this, when my grandparents traveled from Mexico to the U.S., they were charged again at the airport for their carry-on, even though it met Volaris' weight and size requirements. On their return flight September 29, 2025, I had already paid for their carry-on, but they were charged yet again at Chicago Midway Airport. In total, they were charged multiple times for the same bag. I tried calling, emailing, and even using WhatsApp to resolve this issue, but Volaris never responded. Their so-called "customer service" is essentially nonexistent -- no live agents, no replies, no accountability. I've had to dispute all of these charges with my credit card company. No passenger should have to go through this. Bottom line: Volaris engages in unfair baggage fee practices, provides zero customer service support, and creates a nightmare travel experience. This is not a one-off mistake but a systemic issue. Avoid Volaris at all costs if you value transparency, honesty, and reliable service.

    A personal in the airline useless

    Selling people ticket without even calling your name, wasn't late for them to sell my seat.

    Volaris Tijuana
    Larry M.

    Had an amazing trip. Flight was delayed both times but the customer service was excellent. Highly recommend using the CBX flying out of Tijuana.

    Absolutely destroyed my baggage and all i got was a voucher that's only good for a year.

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    6 months ago

    Worst ever have people waiting for days and delays all the time never using ts again worst customer service ever too

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    10 months ago

    Worse airline experience ever! Over sold tickets told me they couldn't do anything about it.

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    Piece of shit airline!!! Do not fly with them! They oversell tickets then just end up canceling your flight! WORST AIRLINE EVER!!!!!

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    Page 1 of 5

    Volaris Reviews in Other Languages

    Review Highlights - Volaris

    It is a budget airline, I saved 70% booking with them.

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    Aeroméxico - 1st class

    Aeroméxico

    1.1(9 reviews)
    0.1 kmLomas Taurinas

    The plane ride and flight attendants were great, however, we had issues with our CBX return and the…read morewebsite and app are glitchy and not up to date. We purchased tickets through Aeroméxico using the CBX. The CBX was supposed to be in lied with our purchase however. I even called customer service to confirm this a couple of days before our trip. I was told that the CBX was included and we would only need our airline confirmation number. It turns out, we had no issues crossing over but on the way back we weee told the CBX charge wasn't included and we would have to pay extra. This all was very confusing especially since I called to confirm that it was included. Not sure if I would use this airline again or if I do, I'll purchase the CBX tickets on my own.

    Me and my husband traveled to Mexico City flying out of Tijuana Airport with AeroMexico it was our…read morefirst time at the airport and using AeroMexico, so we had questions and went to Customer sevice and asked if we needed to wear our bag. The girls at the desk made us weigh carryon & personal bag IE purse with it, making us check it because of weight overage they stated costing us $175. We didn't know so we just paid it on our way home. We were at the Mexican airport bought a couple of bottles of alcohol at the airport and put inside our luggage we went to check our bag and they said you don't need to check it. It's a carry-on bag we said that's not what happened on our way to Mexico City. They said we were overweight and they charged us $175. They said they shouldn't of charged you you're underweight you're only at 11 pounds and that's with the alcohol I was infuriated so when we returned, I called customer service and they stated they couldn't do anything for me. Hints the reason for the review.

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    Aeroméxico

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    Volaris - Here's them changing the name of the next flight, while we were still waiting to get answers.

    Volaris

    1.4(746 reviews)
    29.1 km

    Contact +1 (877) 456_2077 (U.S.), as Volaris does operate its main customer service (toll-free)…read morephone number, to connect with a live representative for immediate assistance with bookings, flight changes, cancellations, baggage support, refunds, and other travel-related inquiries, available 24/7. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I reach assistance and decided to call this business at +1833 683 (8600). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    Volaris - Broken luggage

    Broken luggage

    Volaris - Ticket proof

    Ticket proof

    Volaris - Broken luggage

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    Broken luggage

    JetBlue

    JetBlue

    2.9(116 reviews)
    29.7 km

    Still love JetBlue!…read more The priority boarding extra leg space and TVs make it a great flight. The only issue is with this hub there seems to be more delays than leaving Boston. So far only 25 percent of my flights leave on time. From Boston not as single delay at all. Luckily I never had a flight get cancelled. On my last trip a majority of the TVs were not working. They kept restarting. I also had the worst passengers sitting in front of me. They took up Two rows and they were out of control the entire trip. They could not control their kids. It was horrible and like a scene from Outbreak. They kept coughing all over the place, they would also stand up on the seats and cough in your face. . Wouldn't doubt if it was the flu or something. The kids kept jumping on the seat and screaming and crying. They could not control the kids. The entire family manned 1 bathroom for like 1/2 the trip. At one point the father apologized to me because the kept throwing and losing crayons and the would end up in my row behind them. Why not control your kids instead? The was a nightmare flight. I was going to ask for another seat but didn't want to make a big deal of it. At one point the father kept knocking on the bathroom door when somone else was in there. You took up the bathroom the entire trip, maybe others now need to use it. I could hear other passengers complain about them but not sure if they said anything. This was like Romper Room and Daddy Day Care all mixed in one. I feel bad for anyone else that has to get on a plane with them. Ok my rant is over. Just wish a flight attendant woulda told them to relax. And keep seated. lol. Can't really blame JeTblue for the passengers so I'm giving this trip a 3.75 lol.

    The gate agent for JetBlue was so unhelpful on our recent trip. Our flight leaving San Diego was…read moredelayed by about an hour, which caused our connection to become extremely tight. My boyfriend walked up and asked if we could be moved closer to the front of the plane given the circumstances and she waved him away without even looking at our itinerary. Told him the gates were close together in Boston. The plane had several open seats closer to the front, so this would not have been a burden on her. The flight attendant on the plane was much more helpful, and the pilot made an announcement that a few folks had extremely tight connections so please remain seated unless you were one of them. Every single person in economy stayed seated, but I guess the announcement didn't reach the privileged, self-centered folks in first, as they ALL stood up and a woman told my boyfriend to move so she could grab her luggage. He said no, and I explained we had an extremely tight connection. A man in an Aloha Brewing shirt barked at me that everyone had tight connections. He started becoming very irritated and the woman in front of him told him that it was too early in the day to fight me. So that was fun. I hope dude felt really good about himself for going off on a girl. Anyway, he said he was going to New York so I checked the flights to New York. His connection was not tight. He was just rude. I recognize this is unrelated commentary but it's helpful context in the grand scheme of my experience. Our connecting plane was nowhere near the gate when we disembarked, so we had to run through the airport to another part of Terminal C in Boston. A JetBlue agent there asked where we were running to and said she'd call the plane to ask them to hold it for us. They did. JetBlue in Boston was stellar. All's well that ends well in the end, and the FA/pilot really did save the day, but I really wish the gate agent in San Diego had cared even an ounce to help us as a touch of customer service would've gone a long way. It could've been a different outcome if economy hadn't acknowledged the pilot's announcement.

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    JetBlue - My flight ticket

    My flight ticket

    JetBlue
    JetBlue

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    Alaska Airlines - Ready for some fun in the sun!

    Alaska Airlines

    2.5(466 reviews)
    29.5 km

    Overall a positive experience with Alaska Airlines from San Diego to Boston: the new airplane with…read moremore comfortable seats, a better place to prop your screen, more seat-back plug in options to charge your phone or computer, yummier snacks to purchase on board (the Mediterranean tapas box was pretty good for $10-pita chips, hummus, olives, dried mango, piece of chocolate). The staff on board the plane were friendly and helpful. However, my one major critique was that they only had one staff for general curbside check-in and luggage drop off. Despite using the kiosk to print out our tags ourselves, we still had to wait in a long line to have them weigh our luggage and check our IDs, easily remedied by having at least one more staff. The first class staff did call us over once she was through with her line but I really thought a second economy staff was needed, especially since half the passengers were waiting to check in until they reached the front of the line, old school style, so that the guy had to print out their tags for them and their boarding passes... Thank goodness for TSA precheck which made the security portion of the morning go super fast. In any case my overall impression of Alaska Airlines was improved by the efficiency and comfort of the flight itself.

    Frankly, I'm kind of surprised Alaska only has 2 stars on Yelp! Shocked really! Their comfortable…read moreseats, roomy legroom, and attentive in-flight service are just a few reasons why I love flying Alaska- especially when traveling to my favorite place in the world, Hawaii! My last trip was memorable for sure! I suffered a terrible fall and tore my meniscus on the last day of our trip. It was quite the experience! The next day we took a red eye back to San Diego. My wife checked us in and explained that I was going to need a wheel chair. Not only did they provide me with a wheelchair, but they also assisted me and my family with our luggage. With the help of Alaska, they guided us through TSA and directed us to the main gate. They also upgraded my family to business class while upgrading me to first class. From start to finish the process was seamless! Thanks to Alaska Airlines and their superb customer service! I will forever be indebted to them!

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    Alaska Airlines - Ready for takeoff!

    Ready for takeoff!

    Alaska Airlines - Cool graphic on tail

    Cool graphic on tail

    Alaska Airlines - Almost to Lihue

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    Almost to Lihue

    United Airlines - Beautiful sunset

    United Airlines

    1.9(366 reviews)
    29.8 km

    I needed assistance and decided to call this business at 1888.738.O699. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    How to speak with United Airlines flights representative Quick, Call 1 855-(618)-5107TM Or +1…read more(855)..618..5107 (toll-free within the U.S.) Phone number available 7 days a week 1 (855) 618-5107™ or for additional assistance passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this United Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking United Airlines for a similar trip in the Future.

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    United Airlines
    United Airlines
    United Airlines

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    CBX Cross Border Xpress

    CBX Cross Border Xpress

    3.0(658 reviews)
    0.2 km
    24/7 Availability
    Committed to satisfaction

    I have flown out of the Tijuana airport a few times in my life, the most recent time being last…read moreweek. It was the first time I went to that airport since CBX had been constructed. Hubby and I were headed to Puerto Escondido, which is very expensive and very time-consuming to fly to from the airport in San Diego. However, flight prices and times were much more reasonable from Tijuana. Thanks to CBX, we didn't need to find anyone to cross the border and drive us directly to the airport, especially as our flight departed at 5:40 AM. It was nice to have an easy drop off on this side of the border. Anyway, we were dropped off on the US side, and had pre-purchased CBX tickets online for $50 per person, round trip. I felt that the price was very fair for the staffing and amenities along the way. We had already reserved a rideshare to drive us to CBX, but I saw the secure parking lots and realized that parking there is also a valid, safe option. It appeared that some of the secured parking cost about $30 per day, making it a good option depending how may days you would like to park your car. Anyway, when we entered, there were people guiding us, as it wasn't too crowded at that early hour. You scan your CBX ticket, your boarding pass, and your passport. Then you are able to walk through the barriers. There are escalators and elevators to get to the bridge, and signs stating that there is assistance available for people with disabilities. The bridge was clean and air-conditioned. We walked through customs just prior to entering the Tijuana airport. When I had learned about CBX, I was reluctant. A friend of mine told me that she had walked much further in various airports. It is true. The walk is short and easy Upon coming back to the states, we learned that there were several taco and other food trucks on the US side of CBX, as well as Starbucks and a well-known mall pretzel company. All in all, I am grateful to have a way to access the TJ airoprt in a very easy and affordable way. I plan to continue to use CBX for more affordable flights south of the border.

    Easy peasy. With CBX, San Diego County basically gets a bonus airport out of TIJ that offers more…read moredirect flights, especially to other parts of Mexico. I used CBX to fly from TIJ to San Miguel Allende 10 years ago, and recently to Cancun. Both times were uneventful, exactly how I like my airport experiences to be. Purchase your CBX pass and parking ahead of time. Parking is priced cheapest in the dirt lot and most expensive in the covered/paved lot. I prefer the Goldilocks of uncovered paved in Lot A up front. Upon arrival, scan your CBX ticket and boarding pass (you can link them and just scan boarding pass as well, but don't need to). Same on the way back.

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    CBX Cross Border Xpress
    CBX Cross Border Xpress - The CBX Terminal located in San Diego, California connects through an enclosed bridge to the Tijuana International Airport

    The CBX Terminal located in San Diego, California connects through an enclosed bridge to the Tijuana International Airport

    CBX Cross Border Xpress

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    Volaris - airlines - Updated June 2026

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