4-25-26 we came up to San Diego on Alaska Airlines from Honolulu via Kona. Service: 2 rounds of beverages( water from a carton & mini size Diet Coke ), one 2x2" cracker like snack. Meals you may purchase. WiFi only if you are a T Mobile customer or pay $8. Flight attendants: old or full sized. 4-27-26 we are returning to Honolulu on Hawaiian. The difference why I give Hawaiian 5 stars: Beverage service: full size can, plus free pour if of drinking age of Koloa Rum punch( refills have a charge) and they still provide a hot sandwich for breakfast. Today it was turkey, egg and cheese. Flight attendants younger, prettier at least on this flight, friendly. Nicer, respectful announcements for lowering window shades and flight time updates. WiFi: free compliments of T Mobile after watching a video. Hawaiian still has their snack carts in case you want to purchase items. Yes there are noticeable differences. Hubs told me Alaska will be flying from their hub in Seattle to London and Rome next month. That is exciting news. We will remain loyal to both airlines due to the merger and hope the best of each airlines continues more in sync with each other. read more

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I had planned to go see Joel Surf but Hawaiian Airlines San Diego has got very strict on the 117 total inches for Longboards .. He was denied travel. They kept all fees. Joel is a decades traveler on Hawaiian Airlines with his boards in travel Bags with handles. World Champion. He won't be there. ... We won't be there. ... read more

Hawaiian Airlines - warning - Airlines Near Me - San Diego, California

Ok I admit it! Flying out of San Diego airport was a first for me. That said here is what I learned 1- HA goes in and out of Terminal 2 2- Usually the gate is close to the eatery 3- They do use their paging system for any upgrades or changes to your seats 4- They are usually busy and completely sold out as San Diego is considered a "destination" for Hawaiian flights 5- They are strict with the carry on luggage so be carefu. Other than that! Great way to cross the Pacific Pond and as always, personable, courteous and loyal Hawaiian Employees read more

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Ticket counter is awful!!!! Get to the airport at 545 for a 815 am flight thinking I will have time for a coffee and relax for a little. Go to check my luggage and there was nobody at the ticket counter, there kiosks wernt even open. Horrific. Stand and wait at the ticket counter 45 min, to have there machines not even work. Miserable. Hawaiian Air get it together. The flight was great, the plane was spacious, and the attendants were awesome. But at the ticket counter forget it!! No clue, even on the phone or app. read more

We are here. Your new system stinks. Your touch screens don't work. Very disappointed Hawaiian airlines. There's 15 customers sitting here with no one here to check us in. It says go to your touch screen. That's what we do and guess what it don't work folks read more

Terrible getting tickets online. After booking a flight, I needed a wheelchair. Never came. Paid extra for legroom. Put us in the very last row. No extra legroom. Couldn't use my points. They used to be so great. Horrible service nowadays. Won't fly with them again. read more

Flew Hawaiian Airlines from San Diego to Honolulu, then to Hawaii (The Big Island) and back to Honolulu. Aircrafts were very clean, and the cabin crews very friendly. What more do you want, besides an ontime safe flight to your destination? BTW, they no longer give you a lei when you arrive on island. My daughter purchased them for us, so we didn't miss the experience. 107 read more

If you are checking bags and are in the main cabin you will need to get there at least 3 hours before for check in. The check-in process is at least 1 hour. read more

We flew out on the 18th of April to the Big Island with a short layover in Honolulu and returned the 27th of April. To and from, we found the entire staff, flight attendants & pilots extremely friendly and nice. They embodied true Aloha spirit! The planes (although they were Airbus) were comfortable & clean. They fed us on the way over there and on the return flight. A nice change from peanuts & crackers! On our way home, I forgot to mail 2 cards. I asked at the airport if there was a mailbox nearby and was told there are no mailboxes at the airport. I found that strange. Anyhow I asked one of the desk agents if she could mail them for me and she agreed to do it. She was so sweet. I tried to pay her but she refused. Mahalo to Kierston for going that extra mile for a customer! Love this airline! I refuse to fly with anyone else! read more

Hawaiian Airlines - Airlines Near Me - San Diego, California

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They SUCK! Alaska is so much better. So sad that they have merged. Both ways was ridiculous with delays and no gates available. Then my gate was C8 and they switched gates and told us 45 min before boarding and we all had to scramble to make our flight. read more

Trash airline, trash company, trash culture!!! try your best to avoid it and make your life easier. Our flight was delayed for three hours and then got cancelled today. They didn't say any word relating to sorry, and just transferred us with a 9hours more flight. And we express we have a pregnant woman, and they didn't do or express anything for us. Just give us a number to let us call to report this. The worst travel experience so far! Will avoid this airline all through my life! read more

Hawaiian Airlines - Airlines Near Me - San Diego, California

Delays delays delays, both ways, boarded and ready, the sit at the gate 40 minutes. Same thing coming back, get to the gate and, wait for another plane to leave the gate. Yeah, and the attendants could be friendlier read more

What a great airline, one of the few remaining. Staff is very fiendly, and the Island Vibe is evident throughout (love the uniforms). Hawaiian music softly plays while boarding, makes the trip enjoyable, but the people make it better. I've never met an unpleasant, angry or uptight HA member. Top notch. One of the few airlines still serving free food, and it's not bad at all. Snack boxes also available for purchase. Free Starlink internet on most aircraft (yes, free), you can enjoy surfing, texting, email. Also LARGE library of free movies and TV. Makes the flight go quickly. HA flys everywhere, consider them for your travel needs. read more

I have flights booked for me and my family in June to Maui and I am already experiencing a nightmare with booking months in advance. I sincerely hope this experience becomes much better when flight time arrives, but I'm not feeling great about it. This is my first experience with Hawaiian Airlines and it will probably be my last. I don't expect any business to bend over backwards for me, but this airline is not even willing to accomodate a minor change because I booked through an agency. It is a learning experience for me with HA and I won't do it again. read more

Flying to Hawaii... If you're considering a trip to the State of Hawaii, think about using Hawaiian Airlines. It's my favorite airline because: 1. Loyalty Program - get the credit card and accumulate miles with every purchase. When you book your flight and use the Hawaiian Miles credit card, you'll get double miles. Certain partners award Double Miles, too! My flight was $11.20 with miles! I got a free upgrade because I'm Platinum Level! I get four free check-in bags which get Priority tags! 2. Hawaiian Airlines flies directly to major airports such as San Diego, Las Vegas, Tom Bradley Airport in LA, Oakland, Tokyo, Austin, Seoul, and New York! 3. There's a complimentary sandwich (chicken parmesan artichoke bagel roll), snacks (chocolate covered macadamia nuts and Maui Onion flavored potato chips), beverages (passion orange guava juice or Koloa Rum Punch, for example), and movies during the flight! 4. Service with the Aloha Spirit - all flight attendants and reservation staff have been friendly and helpful! Thanks again, Hawaiian Airlines, for a safe and smooth flight! read more

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On 11/23/23 we almost missed our flight,cause Hawaiian airlines decided to change the departure time (2:50pm to 11:50am) & didn't email us! The only reason we didn't miss the flight is that we had to return a rental car on time, so we were at the airport at 11am, but were unable to check in since we were "late". Four passengers with spread out seats instead of booked in advance. The personal was rude and said that this is our responsibility to be time to get chosen seats. I filed the complain via email, their response: they are allowed to change departure time without notice (see pic). So, basically they really planned to leave us behind! I really don't understand how they are still in the business?! Also, they changed both flights time to much less convenient. Never again for us! Think twice before ordering this airline services. read more

Hawaiian Airlines - Hawaiian airlines respond to the complaint - Airlines Near Me - San Diego, California

on time performance.has really gone from 5stars to 2stars. Also the passengers should be aware of the late late late delay. What a terrible day for everyone read more

4 hr delay, loaded the wrong dog, not enough staff, will cancel my credit card... very disappointed

This entire experience is enough to NEVER want to fly with you guys guys again. Flight 16 out of HNL gets last minute gate change an hour before departure time, okay that happens. I am trying to be understanding even with an infant in stroller and a passenger in wheel chair as a party of 5 while currently pregnant. No one comes to push my mom so we take turns pushing her and my daughter all the way from A6 to C7 for 1255 departure only to find out we unknowingly will not depart until 215pm. In flight entertainment is having issues for the first 30 mins. It was just one thing after another! I thought I'd give Hawaiian another chance after a previous delay disaster two years ago on this same flight BUT trying to fly direct to avoid a layover in LAX with Delta as a platinum medallion member was not worth it. Get to SAN and think the madness is over after we arrive at 1030 not 915 and what happens, we wait another hour and 10 minutes for bags to drop at the carousel. Flight keeps changing carousels or falling off the screen. It was just a hot mess! Don't know if it's short staffing or terrible management all around but an entire flight complained together at multiple "changes" and "delays" with this flight today. Unless I'm going to American Samoa I hope I NEVER have to fly with you guys! Absolutely horrible experience with you guys for the second time. And for the amount we paid to travel with you guys, I should have just used my miles and opted for the later flight with delta! read more

Crew members are so nice they gave me a free sandwich. Also gave my son a free chocolate and ginger ale

Was told 1.5 hour before flight that it'd be delayed by 5 hours due to weather. Arrive accordingly and now they are unable to fly the plane because they haven't done the needed maintenance to the plane and it's unable to fly, so they decided to do the maintenance while we had our flight delayed by 4 hours additionally rather than moving us to a new flight they made us watch the plane get fixed. After speaking to management they have moved us to a flight thats only 7 hours delayed opposed to 10 hours. When we asked if we could switch our flight back to have an extra day there, they told me to pay full price and it's not their issue. They are very ghetto here as well, when you get your re routing tickets they rip printer paper with their hands as vouchers. Why would anybody want to fly on the same airline that uses ripped paper as documentation, I'd feel safer flying over pakistan on spirit at this point. Ive flown spirit,delta, jet blue, alaska and by far hawaiian is the most unorganized and trashy airline out of all of them. Thanks for ruining my vacation and my 30th birthday! read more

The worst airlines in terms of handling reservations, seat assignments and phone customer support. On June 20, 2023, I called to try to resolve a problem with my wife's trip to South Korea through Honolulu from San Diego. The agent thought I was an idiot and tried to fool me. He asked for my name, in order to help my wife's reservation. Our last names are different. He paused, supposedly looked at a list of "authorized people" who can help my wife's reservation. Then told me that I am not authorized. I said, "Can you check again my name is on that list? Because we called the night before and my wife gave my name as an authorized person". I asked him, "What is my last name? I just told you my last name about 1 min ago. If you are comparing some list with my name, then you know my name. " Dead silent. I told him, "you were not really listening to me. I can get access to her email inbox since she is not answering her phone. Is that sufficient to get help?" Then the standard answer, "we cannot help since we are following procedures." I am not a racist - but if the person on the phone is barely intelligible in English, and also cannot have an adult conversation in English, this airlines need to dump this agency who is handling their phone calls, and hire intelligent people who has command of the American English language. I told my wife that we are going to avoid this airlines even if we have to pay more. read more

Recently traveled in April and again arriving back home to San Diego yesterday and was pleased with my flight and crew for Hawaiian Airlines. It always is a pleasant experience where everyone shares that "Aloha" spirit. This is the only airlines I will choose when I travel to the destinations that ate on their routes. Definitely recommend this relaxed experience when traveling. read more

Great experiences always. They seem like the most happy people ever. Always genuinely happy that you're a customer. We've flown several times and interactions have been awesome. All flights on time with no issues. Mahalo Hawaiian Airlines and Aloha! read more

Hawaiian Airlines - Airlines Near Me - San Diego, California

The lack of organization when boarding was horrendous. My family had seats they then moved us to the last row and then just before take off the separated all of us into middle seats through the plane. I fly 2x/week on United/Delta/AA and never have I seen such a lack of professionalism read more

I had never flown Hawaiin airlines and I wanted to try it....They did not mention the $40 dollar luggage fee per suitcase when buying my ticket....... Was expecting a little Aloha spirit. but to my surprise, the stewards were rude and not accomodating- Nothing about it related to the Hawaii that I know. Even though it was a six hour flight, they only served a disgusting sandwhich that was not edible.... When I took the Hawaiin flight to Kauii, the counter lady was just horrible.. Steer clear of this airlines if you can.... read more

Great airlines with friendly service. One of the few airlines left that does not charge for food in economy class. I like the program for bidding for upgrades to first class. In the last year, my daughter has successfully bid on the upgrade program on two occasions. The only thing I do not recommend is the Hawaiian Airline Mastercard by Barclays Bank. My first card was issued with my wife's first name misspelled. I received such a runaround trying to correct the problem, I finally told Barclays to just cancel. Hawaiian Airlines issued me a travel credit due to my bad experience with Barclays. In any case, Hawaiian Airlines has reasonable fares and many flight options. We always prefer Hawaiian Airlines in our visits to Hawaii. read more

Just got home from vacation ( Oahu ) my luggage never arrived - got only I'm sorry -- hate hate hate service and people working for this bullshit business-- I had a terrible experience with Airlines on my recent flight. Overall, it was a frustrating and disappointing experience.---- no help no one gives duck !!!!! read more

Hawaiian wouldn't allow changes to main cabin basic booking when medical conditions prohibited our travel. Tried to book a future flight in hopes that the health condition will have improved by then. They asked us to provide medical documents to their consumer affairs office which is a violation of HIPPA act. They had previously allowed us to rebook for medical reasons, but when the condition didn't resolve in time, we tried to get the allowance again for a future flight but were refused unless we provided the personal medical information. read more

Still great service despite all the extra work the staff has to do. Got to airport 1.5 hours before flight. Bag check-in/covid exemption pre-clear line was already 20 people deep. There is a separate "already tagged" bag line. So we decided to use the universal kiosks along the railing where the seats are. No one using them. Tagged our bags and handed them to HA staff. We were directed to get our pre-clear wrist band at the gate. Gate pre-clear line opened up about 30 minutes before boarding. It's on the right side of staff desk. We knew ahead of time so stood in the area. Because of time constraints, staff was only able to do about 20 passengers. About half our flight has to clear covid exception in Honolulu. Boarding was quick and cordial. Flight was about half full. Lots of movies on plane's free entertainment system. Breakfast sandwich was decent. Staff come around frequently with water. We'll still continue to use HA. Mahalo. read more

We had a great experience flying on Hawaiian Airlines. A couple of weeks prior to our flight I received an e-mail from Hawaiian telling me that I could "bid for a seat upgrade". So I did. I bid the lowest amount that they would allow. I'll be damned, they accepted. First class. Nice! Worth every penny. "T" was our flight attendant and she was great. The seats were roomy and comfy. The food was really good and the beer, well it was free! We really enjoyed the personal tablet to watch movies, TV, etc. For the flight home we sat in what they call Extra Comfort Seats. Basically they are the emergency exit seats, but there are only two per row rather than three which is nice. Also they offer more leg room. They weren't first class, but we were quite comfortable. read more

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Hawaiian airlines is a wonderful airline if you're flying in business class. Most of their planes or widebody planes A- 330s. The seats are life flat and have lots of room. I've flown almost all the great airlines and I can't think of one bad thing about Hawaiian airlines. My only negative would be that there was no Internet but that wasn't a big deal. Again a great airline and if you're flying to Hawaii on your honeymoon or any special occasion and think you're flying first class make sure that the plane has life flats seats as far as I know there are only a few flights a day on United and Delta and Hawaiian airlines. Thanks for a great flight. read more

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Had no issues with check in. Also flying first class was great no complaints at all. Specially all you can drink read more

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Really enjoyed first from California to Kona. Service was fantastic.. food was decent and you can't hate the seats with your own movies and bottomless champagne.. whoo hoo. Different t experience on the way back home. First class seats shouldn't be placed next to the kitchen. It was the WORSE. The constant traffic back and forth and that stupid ceiling light that shined in our eye for 5 hours. Seats in rows 1.. see pic.. that's 1J. These seats should be the same price as business class due to its location. Never again.. super sucky!!!! . All I could think about was that LIGHT!! Stop it! . Wish I had a a rock to throw at it! read more

Hawaiian Airlines - Airlines Near Me - San Diego, California

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Would give negative stars if possible I booked six tickets (airline tickets) when I got to the ticket counter some how they had two tickets with the same name but correct birthdates so they said they can't help me and to call Expedia so I did and there was nothing that could be done on either end so lost my flights that I had purchased at a good price they already sent out my luggage which had all our clothes personal hygiene prescriptions colones perfumes shoes and costume jewelry had to pay to get taken to the airport so lost all that then had to pay to get something to eat and then had to pay to get back home our luggage got sent off so that got lost then two days later finally got a chance to book new flights to the same destination and now we're really expensive so I had to pay more for the flights had to purchase some new clothes spend more money to get back to the airport not to mention all the stress that day and the stress each day to try and find new flights and how shocking it was to get turned away for an error in the system and to be dismissed so easily with no regard to our situation that was clearlv not our fault and didn't even tr to accommodate us in any way I even asked for water for my daughter and they couldn't even give us that so I have receipts and I'm asking for full compensation for our stress having to pay for more expensive tickets lost of expenses leading up to the new flights loss of luggage and all around disregard as if our situation wasn't important Hawaiian Airlines refused to compensate they wouldn't even give us water for my children we don't have our luggage that has our daily medication that we are prescribed from our primary doctor we had to leave the airport due to emergency due to the fact we didn't have medication I'm not able to use the Airbnb I rented also the transportation it took to get to the airport and back hotel stay the purchase of food and clothes and cosmetics and food purchased at the airport for all of us since we had no where to go On Tue, Jul 2, 2024 at 9:23 AM Hawaiian Airlines read more

Always have problem with picking up luggage. Reason this time is short staff . Really .

They are the worst airline ever. I booked a flight with the Hawaiian Mastercard, unfortunately had to cancel my flight. They told me there was no way possible to refund or transfer the credit to someone else. They also break it down by base fare and seat upgrade, so if your next flight was cheaper you lose the difference. Then they only give you a year to use it or you lose your money. Yup, I lost $650. They do not accommodate you even if you book your next flight full price after losing your credit either. No seat upgrades, and if you don't use the Mastercards no checked bags included. You also can't upgrade your seats with the points you accumulated from buying the first flight you lost. I will be cancelling their card which has no perks, and never flying Hawaiian again. read more

Disappointment is an overstatement!!! Our flight from Seattle to Maui was delayed 4 times in less than 10 hours. Finally all passengers were boarded at 4pm but were kept at the gate until 7pm when we finally flew out. We were kept without ac and beverage service while waiting on a full capacity plane. Once in-flight there was no wifi connection and the service was so called "limited". The flight attendants were so uncaring, inconsiderate and plainly rude. This airline does not represents the Aloha spirit of Hawaii at all! Once landed in Maui, I raised my concerns to a gate agent and they were less caring than anything else. Didn't bother them at all. I guess they are use to it by now. I will avoid traveling with HA as long as I am able to. Shameful overall service. Avoid flying HA at all costs! read more

Aloha! This is the best airline to travel to Hawaii! Once you board, you already feel like you're there... warm and friendly greeting, everyone is happy, and coconut soap in the lavatories!!! My parents are from the islands, and when they retired, they moved back home. So I have to go back and visit them every year...poor me! LOL! If you plan early, you can find a cheap flight, but you have to be diligent. One year, I found a round trip flight during Thanksgiving for under $325! What also helps is the Hawaiian Miles credit card. On this last trip, I used my miles to upgrade to First. Large comfy seats! Delicious food...and real plates and silverware! POG mimosa...Yes please! More wine? Yes please!!! The flight attendants are great in whatever cabin class you're in. Don't pay attention to the negative reviews. I read through them and they complain about things that are out of HA control...like technical issues....hhhmmmmm make sure the aircraft is functioning properly, or land in the sea. I think waiting is less important than safety. Dissing someone's vocabulary? Man, learn how to use proper grammar and word choices. Cold cabin? Again, do your research. I and other voluptuous people like the cabin cold. No curbside check-in? Walk your lazy fat ass into the terminal. People who believe they are privileged complain about the littlest things. There are some secrets to getting a better seat from coach, once you get to the gate, but I'm never gonna tell. Again, this is the best airline to travel to Hawaii. If you don't have a good experience, nine times out of ten, it is you and that negative energy that you bring. Do everyone on your flight a favor, and stay home. Mahalo! read more

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All travelers to Hawaii right now need to stay up to date on all the requirements to enter the state including proof of negative COVID19 test from a Trusted Testing Partner or 10 day quarantine, sign into Safe Travel and follow all instructions. That being said, if you do your research and complete what is asked, the boarding and clearance upon arrival are fairly smooth sailing! All boarding and in flight staff were friendly and efficient. read more

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