The pilot and crew were great. Our flight left almost an hour late from San Diego, but they made up about 35-40 minutes in the air and we were only about 20 minutes late on the redeye to NJ. The seats are small and uncomfortable and a normal backpack that fits under the seat on other planes did not on this plane. At least they offered free movies and soda, and a snack. read more

If you ever want to be "united" with your luggage, DO NOT fly United Airlines. Took a family trip to Europe. 3 bags were all checked in at the same time at the starting airport. We had one stop in Munich before landing in Florence. Arrived in Italy and only 1 bag arrived at baggage claim. 2 of us had no clothing or toiletries for over 36 hours (they were delivered to the hotel the evening of the next day). After traveling for close to 17 hours and no fresh clothes or toiletries was not the start I was hoping for. On the return trip home, again 3 bags were all checked in at the same time at the starting airport. Again, all 3 bags were delayed. 2 were finally returned to my home the following day. 1 bag is still missing 2 days later. NEVER AGAIN will I fly United. I've never experienced this kind of incompetency read more

This may sound crazy, but I'd choose Southwest over United any day. I regularly fly back and forth between San Diego and the Bay Area, but given that United has some more non-standard flight times, I've found myself on United flights more frequently. Some gripes I have is that they charge $8 for wifi where it's free on Southwest. The feel on the planes also just isn't the same as it is on SW. I do appreciate the added flexibility that because they have more extended flight windows, I can make a trip a day trip as opposed to needing to stay overnight. United flights fly out of Terminal 2 at the San Diego airport, which used to be the better and bigger terminal, but now that Terminal 1 has been renovated, they are a lot more similar in terms of options! read more

Overview: a decent airline with great customer service but with some issues ---- The customer service is too tier each time I've interacted with United Airline agents. There have been issues flying into SFO with all the runway construction that has been happening since the end of March, with flights being delayed and/or cancelled. Recently I had a flight from San Diego to San Francisco then to Paris, but my flight to SFO was delayed 2 hours causing me to miss my connecting flight leaving out of SFO to Paris. The agent helping me out was able to book me onto a flight from Lufthansa that would take me to Paris, several hours later but luckily on the same day. I was feeling under the weather and was looking for a mask and one of the agents tracked some down for me and found me again which was really sweet, compared to the Delta agents who didn't care at all. The only issues I had was that I was sat at the back of the plane for an international flight from Paris to San Francisco and for both meals they ran out of one of the options for meals. I wish they had the option to preselect which meal you want when you check-in for your flight so that they can calculate the number of dishes for each meal selection, rather than estimating it and for people to not be happy with their choice. The first meal was great with it being an English breakfast with eggs, hashbrown, sausage, and baked beans, with a side of fruit and a brownie. They ran out of the pancake option which was unfortunate. For the second meal it was smaller with the option of a pizza pocket (cheese or chicken) and only fruit. They ran out of the chicken option which was very disappointing and not filling. As someone who is quite small and does not require a lot of food to be full, I was not satisfied with this meal, I can't imagine someone who requires more food to be satisfied by that second meal either. I'd be starving. Also I was in boarding group 4 and they forced me to check in my luggage bc there was limited overhead space but when I got onto the plane, bc I was sitting in the very back (literally the last seats at the back of the place) there was still overhead space that would have fit my luggage. I understand needing to check-in baggage just in case of running out of storage, but next time I will try to get a seat closer to the front of the plane so that I can avoid the issues of being forced to check-in my luggage and to have the ability to choose which meal I want to eat. Aside from those complaints the seats were pretty standard, and the movie selection is good, they also provide the small pillows, a good quality blanket, and earbuds for the in-flight entertainment. You can also connect wirelessly to their system which is pretty cool too! ---- Overall: the customer service I've experienced has been very helpful and good so far, my complaints come from being forced to check-in luggage when there is still overhead space available and limited food options if your seat is placed towards the back of the plane read more

United Airlines - Cheese pizza and fruit for the second meal of an international flight - Airlines Near Me - San Diego, California

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Female Agent at Gate 44 was much more helpful than the elderly Assistance Agent. Like how they send reminders for your upcoming flight to make sure you are Travel Ready especially if you need to scan your passport if your destination is not Domestic. At check in we still needed to show our passports as our final destination via Houston was Mexico City. Flight crew and Gate agents arrive approximately one hour before flight departure. read more

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Okay, at first I had a horrible experience when traveling to DC from SD. The experience ended up being a great one and I am happy that they switched my flight because my original flight ended up getting cancelled. I feel a bit better about United Airlines in San Diego now. Once we got to New Jersey, I changed planes and experienced a decent experience onboard from New Jersey to Dulles Airport. Thanks United read more

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United We had an afternoon flight with United Airlines out of San Diego International Airport heading back to the East Coast. We arrived almost five hours early, expecting long lines, but were pleasantly surprised there was virtually no wait at baggage check or security. We ended up with about four hours to spare. One area that could be improved not just for United, but across all airlines is the boarding process. Boarding from the back of the plane to the front would likely make things more efficient, since everyone already has assigned seats and it would reduce people needing to move around in the aisle. Another issue is carry-on limits. It often feels like some passengers bring on multiple large items, which slows boarding and takes up overhead space. A stricter and more consistent enforcement of one carry-on and one personal item (such as a backpack or purse) would help ensure there's enough room for everyone. Lastly, deplaning could also be more orderly. Passengers seated toward the back rushing forward only adds to the congestion and slows the process for everyone. Overall, the airport experience was smooth and efficient, but improvements to boarding and deplaning would make the flight experience even better. read more

United Airlines - Not very busy - Airlines Near Me - San Diego, California

Well, three hour delay going to SF, over 3 hour delay getting home tonight. I'm SO tired! At least the flight was easy once we finally took off and it's always quick! i just wasn't lovin all the waiting around. i have a complicated relationship with this airline. read more

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United is the best airline by far! The first time we missed our flight, I was so worried, but they put us on a different plane, provided a complimentary hotel stay, gave us a bunch of goodies that came with toiletries and a refillable water bottle container, plus $180 worth of food vouchers available for purchase at the hotel and the airport. That was amazing! Just when I thought it would ruin our entire flight and cost me more money, they compensated us, making the wait worth it. They even provided a free shuttle to take us to the hotel and back. They have the best customer service. read more

So, our flight was delayed a couple times until we were able to board the plane. At this time, we just walked around the different terminals. Then, as we got closer to Chicago, it was delayed again. However, this time we were cycling in Iowa for a couple hours. Then, we were able to land at O'Hare. We had to wait for a gate to open before we could deboard. I know people would automatically give them one star, but it's a good thing that we didn't have to stay in San Diego overnight. Plus United Airlines has great customer service compared to American and Southwest. 3.5-4.0 in my book because the weather was pretty bad in Chicago at the time. You can't really blame the weather on the airline. The flight attendants are usually pretty good. read more

I picked United solely on price and time of departure. I don't like that they are the only ones who charge for a carry on. That said, I was flying one way to Chicago on a red eye. I didn't need a carry on a it was only a weekend trip. The price was right. The day I flew, all Alaska Airlines was grounded due to an IT glitch. I was thankful that I was not flying Alaska Airlines. We flew out one minute late due to the traffic on the runway. We managed to arrive on time. The crew were fast the flight. They had a cart of wet wipes and masks at the entrance. They provided blankets for everyone. They had screens on the back of the seats. Bravo! We received 3 choices of snacks and plenty of drinks. The lights were turned off for a red eye flight. The seats were uncomfortable but that's what you get in economy anyway. It was a short 3 hour flight and deplaning was easy. I was pleasantly surprised by United and would use them again. read more

United Airlines - Airlines Near Me - San Diego, California

I bought a ticket to fly to Indianapolis to be with my family for new years through Priceline the week of my flight it was raining like crazy here in San Diego I ended up getting sick due to the weather and couldnt board my flight i contacted them immediately letting them know I was too weak and ill to fly. I'm now currently waiting to see if I can get a refund I sent them my Doctors note and everything. Hopefully they understand it's not safe for a weak person with an illness to fly and potentially get the rest of the passengers sick. read more

United Airlines - Communication between an associate and me I've been playing musical chairs going in between Priceline and United. - Airlines Near Me - San Diego, California

If I could give zero stars I would... This morning I took my 82-year-old mother to check in to her flight in San Diego. Every single United staff person that we interacted with was rude and dismissive... My mom needed wheelchair assistance. They made her stand in the long general line... Then sent her to a computer kiosk that didn't work, Everyone we asked for assistance was awful... They expected her to lift her luggage onto the scale and she would not be able to do it had she been on her own... I have been traveling around the world for 30 years and have never experienced such horrible customer service in my life. I called customer service and the agent Juvy put in a request to assist and provide lounge access as compensation when she arrived at Chicago. They would not honor what was promised under complaint and compensation number 178569402782893. I was told she would not have to pay and they tried to charge her $59. I highly recommend choosing any other airline as United clearly doesn't care about their customers especially those with disabilities. I will remove this review if someone contacts me from United and make it right but I refuse to wait on hold for the run around. read more

So I flew united when I was three and now I'm 8 so yeah.i flew from San Diego international airport to San Francisco airport . I flew on a boing 767 and I would highly recommend this airline. read more

Got something to celebrate? Buy a First Class ticket and have a little glass of champagne. That's what I did! Service was wonderful, amazing smiling faces and wonderful meals. A glass of red vino, a warm little cup of various nuts, an entree with chicken...that I traded my son for who had the delicious chicken enchiladas! Yes, order this! All in all, I was very grateful for the competent cheery flight attendants and our wonderful pilots who flew us safely to Houston from San Diego! read more

United Airlines - Chicken Enchiladas! So yummy! - Airlines Near Me - San Diego, California

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A check-in agent (an African American woman) at the United Premier Access counter appeared unfamiliar with several procedures and neglected to attach priority tags to our checked bags. Both she and her supervisor assured us that they would track down the luggage and tag them. They did not follow up on what they promised to do. One of our bags--a nearly new TravelPro used on only one or two previous trips--arrived at our destination with a missing / broken wheel. United needs to ensure that only well-trained and knowledgeable staff are assigned to the Premier Access counter, as it is intended to provide a higher level of service for their premier status travelers. read more

let me start with the only good, the pilots were excellent. now to the bad. the flight attendants were surly, rude, unhelpful. the seats had no cushioning, narrow, I am 5'3" and had no leg room. the food was so sub par it was inedible. I took my sister on her first vacation in 30 years of caring for a sick husband to Sicily and when we arrived she told me she will never fly again because of her United Airlines. we flew home on Swiss air and the difference was phenomenal. cushioned seats, delicious food, wonderful attendants. I travel often but will never use United Airlines again read more

United is at the very bottom of my list of domestic airlines and is my last choice if I have options. Unfortunately, they have the single contract for my business and I'm usually required to fly with them as the lowest cost carrier so I've been to San Diego several times with United. My most recent trip was without incident and all flights were on time, no delays, and no issues even with a shorter, 1-hour layover in D.C. for one leg. Since my last trip, they have improved some things like their bag tracking on app, rebooking on app, text updates for gates arrival and departures, app updates, and the boarding process seemed much smoother. Still, based upon my horrible past experiences, they're small and older planes, and overall comfort - it's not my favorite, but there have been improvements. read more

I am a loyalist to United Airlines as my airline of choice. I appreciate their loyalty program and the overall customer service I experience on a regular basis. While no service industry gets it a 100% right a 100% of the time, my overall experience is positive, friendly, clean and they take safety seriously. read more

United Airlines - Airlines Near Me - San Diego, California

Above and beyond I would like to express my heartfelt gratitude and admiration for the United Airlines crew on my recent flight from San Francisco to San Diego. As I stepped onto the plane, one of the crew members kindly asked me a question that led to a beautiful and unexpected conversation about United Airlines--its benefits, travel stories, years of service, and the sense of family that is shared among its employees, captains, flight attendants, and staff members. During this conversation, I mentioned that my father is a retired United Airlines employee. United Airlines was his one and only job in America. He dedicated more than thirty years of his life to the company with pride and unwavering commitment. To my surprise, after I shared that I was seated in 11B, the crew--whom I had never met before--quietly arranged something extraordinary. Just before we landed in San Diego, they presented me with a thoughtful gift and a birthday card for my father, who recently celebrated his ninety-first birthday. The message inside the card was incredibly moving. The words were filled with appreciation and respect for his decades of service. They thanked him for his dedication, acknowledging that his efforts laid the foundation upon which current employees now stand. They spoke of continuing the spirit of family that United Airlines has fostered for generations. When I gave the card to my father and read it aloud, he was overcome with emotion. Tears of joy filled his eyes. It was a moment of pure gratitude, pride, and connection. This experience is a reflection of how United Airlines continues to honor and embrace its family--past and present. The crew had never met my father, and yet they treated him as one of their own. That act of kindness and respect speaks volumes about the culture of care and appreciation that United Airlines extends to its people. Thank you, United Airlines, for the generosity, respect, and love you showed my father. You made him feel remembered, valued, and deeply appreciated. Well done. read more

United Airlines - Thoughtful United Airlines Flight crew! - Airlines Near Me - San Diego, California

I've been flying United Airlines for over 50 years, domestic and international. Among US carriers, United is my favorite, and United Service in/out of San Diego and Los Angeles is very good. And the UA smart phone app is one of the best in the market. read more

I've used United a few times and never had any issues. I actually kind of like them because they're on time, the flight attendants were nice, and their power outlets work. I few to the Bahamas several months ago during Covid and the flight attendants were on top of people who weren't wearing their masks properly. I was saying to myself good job United!!! Now United may not be the best but they're A-ok in my book. read more

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Father in law passed away and United refused to move me to an earlier flight without having to get reimbursed for the up charge. Sherry v176754 was not accommodating. read more

Your customer service is horrible. You book flights with connecting flights that we will miss. When connecting flight is missed, service counter agents don't help. They just direct you to the phone. Agents are not sympathetic and basically look at you like it's your problem. I tried to put 0 stars but it wouldn't let me. read more

after several hours of delays, unrela to gov shutdown, I asked for a complimentary beer and Colleen said I looked agiated and refused to give me a beer. i Was ignored for food/snacks rest of the flight. Last time flying United. read more

2 hour delay because a flight attendant was late to the plane. This is beyond unacceptable. dozens of people couldnt make their connecting flights read more

Shoutout to the United ground crew at checkin at SAN. I've been helping asylum seekers get to their gates, and the folks at United (with only 1 or 2 exceptions) have been universally nice and so helpful to us. There's a baggage guy (named Kareem?) who is there every day I go and works so hard handling luggage and giving us bag tags. He's extremely nice. And a lot of the agents are so helpful. There's a man named Alan who always is so kind and helps me check in passengers if we need more help. One guy yelled at us once at the gate (not cool) because he was stressed - but otherwise I've been so impressed with the United staff and how kind they are to non-English speakers who are here after a long journey. Thank you so much, United!!! read more

I'm very disappointed with my service with United airlines. We had a booking to return to the United States from Jordan at the end of August. The fight was cancelled without giving us the chance to rebook because it was "unsafe"! United has left us stranded in an unsafe country. We are an American citizen and American resident and leaving us stranded without offering any help or compensation is unacceptable! That an American airline would risk the safety of it's customers without providing help or compensation shows the airline is unreliable and doesn't value the safety of it's customers! read more

Don't waste your money on this airline. We had to cancel a trip due to Europe due to an emergency, canceled weeks before however, United Airlines would not honor a rebooking. We do travel quite a bit and other airlines customer service is so much conducive to satisfying their customers. I see this airlines going out of business read more

Horrible Experience with United Airlines - Delays, Missed Flights, and Poor Customer Service *Flight Details: - Phoenix to EWR (UA2471) - delayed by 1.5 hours - EWR to Frankfurt (UA960) - delayed by 2 hours - Missed flight from Frankfurt to Cairo (LH582) - Rebooked on MS Airlines (MS786) - but ticket and luggage not issued *Experience: - Poor communication and coordination between United Airlines and partner airlines Handwritten ticket confirmation by United Airlines agent at Frankfurt airport was incorrect - Luggage not sent to MS Airlines as promised - Egypt Air staff unable to contact United Airlines to issue new ticket - Long wait times and lack of assistance from United Airlines staff - Eventually rebooked on a new flight to Cairo (LH0584), arriving at 3:15 am. the next day *Conclusion: Horrible experience with United Airlines - Delays, missed flights, and poor customer service - Will never recommend or consider United Airlines for future travel plans. read more

United Airlines - A handwritten confirmation by United Airlines agent at Frankfurt airport with no existing flight booling number - Airlines Near Me - San Diego, California

After a lovely long weekend in San Diego, my husband and I spent 12-hours in the airport, served up in 1-3 hour increments, by United Airlines because the company was unable to secure a mechanism for the engine or a nearby functioning airplane; UA also refused to cancel the flight because it would have to refund all that money. Hours into the delay, UA provided bottled water and some bagged snacks. After several more when most people had already eaten, it provided $30 food vouchers. Instead of getting to San Francisco around lunch time, we arrived for closer to midnight. With apologies and promises we'd receive some level of recompense for the delay within a day or two, the airline deposited a measly 3750 miles into our accounts, less than the fewest 5500 miles required for a one-way seat back to San Diego. read more

My wife and I had the unfortunate experience of flying with United recently, and it was a horrible experience. Our flight (UA2092) from San Diego, CA to Houston, TX was continuously delayed for hours with minimal communication from the staff. The lack of updates or assistance left us frustrated. It wasn't until all passengers were boarded and about an hour later when the captain finally let us know that they were having maintenance issues and to think of "United" and Maintenance Issues" in the same sentence is something you definitely want to be aware about with everything that has been happening recently. Even better, the Captain informed everyone that the plane wasn't allowed to fly unless this maintenance issue was resolved. The best part is that they somehow got clearance to fly anyways. To top it off, the staff seemed indifferent to our plight, offering no apologies or compensation for the inconvenience and I promise we will never fly with United again and would caution anyone against choosing them for their travel needs. #UnitedWeDomtStand read more

They literally broke my luggage and the flight attendants at all of my flights to go and come back were super rude and talking to me and my family with straight faces. My flights also got delayed 4 times in Hawaii with that I losted my other flight in San Francisco then I had to stay at the airport for 6 hours just because we were begging for another flight otherwise we were gonna wait for 10 hours, that's really disappointed we had things to do and they didn't have flights enough for us, like??? read more

United Airlines - Airlines Near Me - San Diego, California

I had a great international flight in the business class section. Seat L3. Very secluded seat. Access to snacks any time. Flight attendants were all very nice. And flights were on time read more

We flew United Airlines from San Diego to Chicago O'Hare then on to Akron/Canton airport. We flew the same route in reverse home. First off, the United app is pretty good. Pretty good, not really good. Be sure to add a payment method if you plan on buying anything (a beer, cocktail, or food) while aboard. That is your only option of payment. Also pay ahead of time on the app for your luggage. They'll knock like 10 bucks off for using the app. I hate that airlines charge for bags. It is just one of those "because we can and there's nothing you can do" things, but it is a way of life now. Now for the actual travel. Our flight was full. We were packed in like sardines, but the boarding process was seamless and went quickly. The flight attendants were friendly enough, but none really appeared too thrilled to be there. A no frills, by-the-book crew lacking personality. United did provide free Wi-Fi to go along with free TV and movies. If flying coach be sure to charge your device or bring along a portable power source. In the coach cabin there were no outlets or USB ports. Once we were in the air at altitude the crew came by with our pre-ordered drinks. A beer for me and a White Claw for Becky. A while later we wanted a second round. That took a while. After the initial pass through the aisle we didn't see much of the crew. We finally did get a second round. Third? Forget about it. It was a 4-hour flight so another would've been nice, but not worth the effort for an $8 can of beer. When we arrived at O'Hare we learned that the flight crew taking us to Akron/Canton were delayed in Texas. Not too bad of a delay, a little less than an hour. The pilot made it up in the air though. He hauled ass to Ohio! The way home had one hiccup. At O'Hare we all boarded the once again packed plane bound for San Diego when the pilot announced over the P.A. that we all had to deplane. There was some sort of fuel problem and we would need a new plane. So we all exited the aircraft and headed back into the terminal. This delay was over an hour. Becky and I really didn't mind too much. We certainly wanted to get home, but it was better to discover a fuel problem on the ground than at 35,000 feet in the air. Once we were on the 2nd aircraft it was an uneventful flight home. The crew on this plane had the same collective stoic demeaner as the crew on the flight to Ohio. They did, however, not charge us for our pre-paid drinks as a "thank you" for enduring the delay. They never did come by to offer us anything else, free or not. Our flights were fine, but for north of $1800, I was expecting more. Perhaps a few more perks. That third beer. Maybe friendlier crews. When it comes to flying, we're not brand loyal. We're cheapest fare, best route loyal If United beats other fares and has more desirable routes, we'd fly United again. If not, so long United! read more

So terribly disappointed in United Customer service at Chicago AP. Take-off from from Seattle was delayed for almost an hour for mechanical reasons on fl#2113 on Sept 4 which is understandable. The Chicago to Buffalo connection then became very tight. Knowing this, the attendant suggested passengers with tight connections exit first and to check with gate agent for connecting flights. All OK until. . . . I exited and asked the agent for assistance, he handed me a business card with a QR code and told me that was where I could get gate info. I'm 82 yrs old and hardly knew a QR code, consequently I missed my connection and with great difficulty, had to go back to the QR code for info on next flights etc. There was no other information available anywhere in that concourse. It made for a very difficult return. read more

We had two connecting flights with good experiences except one flight with a flight attendant who was extremely rude. She ruined our experience with united for all the good employees we met. If you don't want to help people, you should not work in customer service. Flight UA 222 arriving at 4:30pm on 4/18. The only female African American flight attendant on this flight. Did not see her name tag on. read more

This review is going specifically towards Ronald Jackson the man the myth the legend! Big shout out to this fellow guy while taking our flight back to San Francisco. I fly at least 5x a month and never before have I experienced such amazing customer service from Ronald. He assisted my brothers and I with upgrading last minute and made it all happen so quick prior to boarding. He is so friendly and I have seen him assist other customers as well. I truly hope he is recognized for going above and beyond. Its really rare to find such amazing customer service and I just had to give this man the credit he deserves! Thank you so much Ronald you are best! read more

San Diego is considered a small international airport to get from entry, to check in, through security and walking to the gate, pretty much on all airlines. Literally like 15 minutes for an abled walking person with good mobility. However, all terminals are NOT created equal. Frontier airlines, Spirit airlines are low budget airport experiences with only one or two eateries and visually outdated. Bathrooms are tight and need modernizing. United airlines terminal is modernized with sculptures, water features, and several food eateries. Bathrooms are larger size with no peep gaps and modern. Both terminals offer moderate level of seating and adequate plug outlets, sort of. Here's a few tips to maximize your 2 hour waitime: I pack a surge protector in my backpack so I can share the outlet someone is hoarding I pack a sarong to sit on either the floor or chairs for my own safety I pack a gaiter to cover my eyes to blackout the lights, sun, and forced talking to a neighbor ( BTW, at least introduce yourself to your seat neighbor even if it's a fake name) Be safe and fly the friendly skies read more

Review in two parts due to yelp limitations:Let me begin but saying that I have been flying United since 1971 when I first flew the New York to Miami route.  United has always been my airline of choice since then and, while I may be only a Premium Silver member, I have been MileagePlus since 1986 and I have flown the "friendly skies" around the world.   My partner and traveling companion is Premium Platinum. That being said makes what transpired on our most recent flight that much more aggravating, frustrating and disappointing, coupled with the fact that United has thus far refused to take ownership of what transpired and seems content with brushing us off with an offensively minuscule "goodwill offering" (their words).Our original June 2 itinerary for our return from San Juan  (SJU) to Los Angeles (LAX) was first on UA668 SJU to IAH scheduled to depart San Juan at 3:00 PM and arrive at Houston 6:48 PM connecting to UA2236 departing Houston at 8:18 PM and arriving at LAX 9:44 PM.  At 8:57 AM we received a text message that Flight UA668 from San Juan to Houston "is delayed because an earlier delay impacted your plane's arrival.  It now departs at 5:45pm on June 2.  You can rebook your flight to a different day, an earlier or later departure, or connect through a different city..."  Then a follow-up text read "Flight UA2236 from Houston to Los Angeles is delayed because an earlier delay impacted your plane's arrival.  It now departs at 10:00pm on June 2."We managed to rebook on UA2495 to Houston which was scheduled to depart SJU at 4:25.  At 1:30 PM we received a text message that said "Flight UA2495 from San Juan to Houston is delayed because a technical issue on your original plane which required a change to another aircraft to get you on your way.  It now departs at 5:45 on June 2..."  A follow-up text informed us "UA2495: We assigned your flight a new plane because our maintenance team needs to service the exterior of your original plane.  Your new plane is expected to arrive from Newark in time for a 5:45pm departure..."  We then received a text telling us that we would be departing from a different gate as a result of the plane change.  In the interim, I was sitting on the floor near the gate due to a lack of seating.  Because of these delays and the plane change, another text came informing us "We've rebooked you on a new flight because UA2495 at 4:25pm (which we had been already told would not depart until at least 5:45pm) from San Juan to Houston is delayed.  Your new flight UA1662 from Houston to Los Angeles departs at 6:01am on June 3."  All bad enough, but our ordeal was really just beginning. The next text that came was "Flight UA2495 from San Juan to Houston is delayed further.  It now departs at 6:16pm on June 2."  Another half hour sitting on the floor by the gate.  We arrived in Houston around 9:00pm local time.  A new text informed me that "Flight UA1068 to Los Angeles departs from Gate E16 at 7:30am..."  Upon landing in Houston, we were told that a gate agent would be available to assist us with hotel and transportation arrangements for the now-necessary overnight in Houston due to the fact that we missed our connection to LAX.  Because we were not alone in this really inconvenient situation, we had to wait in a line for the agent to assist us with our overnight arrangements.  Adding to the chaos and delay was the fact that the gate agent was having system issues.  We were finally told we would be staying at the Hilton Garden Inn and that a shuttle outside the terminal would take us there.  Because the system was not working properly, we had to take screen shots off the agent's computer with our hotel confirmation info and meal voucher info.  On our way out of the terminal, we passed a gate at which we noticed flight 2236 to LAX was boarding!  That flight had been delayed as well and was just then leaving.  We approached the gate agent and asked if it was possible to get on that flight and - in what we mistakenly thought was a stroke of good fortune on an otherwise dismal day insofar as our experience with United - she managed to get us two seats on the flight. (continued in second installment - please read) read more