I needed assistance and decided to call this business at +1-888-738-O699. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I called this business at 1-888-551-0145. for assistance. The response time was reasonable, and the first representative tried their best to help. I was transferred once, but the second representative handled my issue more effectively and provided the correct information. It wasn't perfect, but overall, it was a workable experience. I'm leaving this review to share my personal experience. read more

I needed assistance and decided to call this business at +1-888-738-O699 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

United Airlines toll-free primary customer service phone number is +1-888-339-6029 for general reservations, with 24/7 support typically available for urgent inquiries. For instant assistance with bookings, flight changes, rebooking, group travel or cancellations, it is recommended to call the same number (1 888 339 6029™), Customer relations is available all time to handle inquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! Read less read more

United Airlines - Airlines Near Me - San Diego, California

For 24/7 booking, flight changes, or assistance with live person, call United Airlines at +1 888 339 6029 . This number is available around the clock for general sales and service, including missed flights and booking inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this JetBlue Airways experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue Airways for a similar trip in the Future. read more

United Airlines - Airlines Near Me - San Diego, California

Overview: a decent airline with great customer service but with some issues ---- The customer service is too tier each time I've interacted with United Airline agents. There have been issues flying into SFO with all the runway construction that has been happening since the end of March, with flights being delayed and/or cancelled. Recently I had a flight from San Diego to San Francisco then to Paris, but my flight to SFO was delayed 2 hours causing me to miss my connecting flight leaving out of SFO to Paris. The agent helping me out was able to book me onto a flight from Lufthansa that would take me to Paris, several hours later but luckily on the same day. I was feeling under the weather and was looking for a mask and one of the agents tracked some down for me and found me again which was really sweet, compared to the Delta agents who didn't care at all. The only issues I had was that I was sat at the back of the plane for an international flight from Paris to San Francisco and for both meals they ran out of one of the options for meals. I wish they had the option to preselect which meal you want when you check-in for your flight so that they can calculate the number of dishes for each meal selection, rather than estimating it and for people to not be happy with their choice. The first meal was great with it being an English breakfast with eggs, hashbrown, sausage, and baked beans, with a side of fruit and a brownie. They ran out of the pancake option which was unfortunate. For the second meal it was smaller with the option of a pizza pocket (cheese or chicken) and only fruit. They ran out of the chicken option which was very disappointing and not filling. As someone who is quite small and does not require a lot of food to be full, I was not satisfied with this meal, I can't imagine someone who requires more food to be satisfied by that second meal either. I'd be starving. Also I was in boarding group 4 and they forced me to check in my luggage bc there was limited overhead space but when I got onto the plane, bc I was sitting in the very back (literally the last seats at the back of the place) there was still overhead space that would have fit my luggage. I understand needing to check-in baggage just in case of running out of storage, but next time I will try to get a seat closer to the front of the plane so that I can avoid the issues of being forced to check-in my luggage and to have the ability to choose which meal I want to eat. Aside from those complaints the seats were pretty standard, and the movie selection is good, they also provide the small pillows, a good quality blanket, and earbuds for the in-flight entertainment. You can also connect wirelessly to their system which is pretty cool too! ---- Overall: the customer service I've experienced has been very helpful and good so far, my complaints come from being forced to check-in luggage when there is still overhead space available and limited food options if your seat is placed towards the back of the plane read more

United Airlines - Cheese pizza and fruit for the second meal of an international flight - Airlines Near Me - San Diego, California

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This may sound crazy, but I'd choose Southwest over United any day. I regularly fly back and forth between San Diego and the Bay Area, but given that United has some more non-standard flight times, I've found myself on United flights more frequently. Some gripes I have is that they charge $8 for wifi where it's free on Southwest. The feel on the planes also just isn't the same as it is on SW. I do appreciate the added flexibility that because they have more extended flight windows, I can make a trip a day trip as opposed to needing to stay overnight. United flights fly out of Terminal 2 at the San Diego airport, which used to be the better and bigger terminal, but now that Terminal 1 has been renovated, they are a lot more similar in terms of options! read more

I needed assistance and decided to call this business at +1-888-738-O699 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1-888-738-O699. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

This is the main 'United Airlines customer service' (Toll Free) phone number +1-877-904-0011 and 1(877)(904)(0011). It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

United Airlines - Airlines Near Me - San Diego, California

This is the main 'United customer service' (Toll Free) phone number: 1*833*253*7012. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with United. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Japan again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

United Airlines - Airlines Near Me - San Diego, California

Well, three hour delay going to SF, over 3 hour delay getting home tonight. I'm SO tired! At least the flight was easy once we finally took off and it's always quick! i just wasn't lovin all the waiting around. i have a complicated relationship with this airline. read more

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I needed assistance and decided to call this business at +1-888-738-O699 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

United We had an afternoon flight with United Airlines out of San Diego International Airport heading back to the East Coast. We arrived almost five hours early, expecting long lines, but were pleasantly surprised there was virtually no wait at baggage check or security. We ended up with about four hours to spare. One area that could be improved not just for United, but across all airlines is the boarding process. Boarding from the back of the plane to the front would likely make things more efficient, since everyone already has assigned seats and it would reduce people needing to move around in the aisle. Another issue is carry-on limits. It often feels like some passengers bring on multiple large items, which slows boarding and takes up overhead space. A stricter and more consistent enforcement of one carry-on and one personal item (such as a backpack or purse) would help ensure there's enough room for everyone. Lastly, deplaning could also be more orderly. Passengers seated toward the back rushing forward only adds to the congestion and slows the process for everyone. Overall, the airport experience was smooth and efficient, but improvements to boarding and deplaning would make the flight experience even better. read more

United Airlines - Not very busy - Airlines Near Me - San Diego, California

So, our flight was delayed a couple times until we were able to board the plane. At this time, we just walked around the different terminals. Then, as we got closer to Chicago, it was delayed again. However, this time we were cycling in Iowa for a couple hours. Then, we were able to land at O'Hare. We had to wait for a gate to open before we could deboard. I know people would automatically give them one star, but it's a good thing that we didn't have to stay in San Diego overnight. Plus United Airlines has great customer service compared to American and Southwest. 3.5-4.0 in my book because the weather was pretty bad in Chicago at the time. You can't really blame the weather on the airline. The flight attendants are usually pretty good. read more

Female Agent at Gate 44 was much more helpful than the elderly Assistance Agent. Like how they send reminders for your upcoming flight to make sure you are Travel Ready especially if you need to scan your passport if your destination is not Domestic. At check in we still needed to show our passports as our final destination via Houston was Mexico City. Flight crew and Gate agents arrive approximately one hour before flight departure. read more

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Okay, at first I had a horrible experience when traveling to DC from SD. The experience ended up being a great one and I am happy that they switched my flight because my original flight ended up getting cancelled. I feel a bit better about United Airlines in San Diego now. Once we got to New Jersey, I changed planes and experienced a decent experience onboard from New Jersey to Dulles Airport. Thanks United read more

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United is the best airline by far! The first time we missed our flight, I was so worried, but they put us on a different plane, provided a complimentary hotel stay, gave us a bunch of goodies that came with toiletries and a refillable water bottle container, plus $180 worth of food vouchers available for purchase at the hotel and the airport. That was amazing! Just when I thought it would ruin our entire flight and cost me more money, they compensated us, making the wait worth it. They even provided a free shuttle to take us to the hotel and back. They have the best customer service. read more

I picked United solely on price and time of departure. I don't like that they are the only ones who charge for a carry on. That said, I was flying one way to Chicago on a red eye. I didn't need a carry on a it was only a weekend trip. The price was right. The day I flew, all Alaska Airlines was grounded due to an IT glitch. I was thankful that I was not flying Alaska Airlines. We flew out one minute late due to the traffic on the runway. We managed to arrive on time. The crew were fast the flight. They had a cart of wet wipes and masks at the entrance. They provided blankets for everyone. They had screens on the back of the seats. Bravo! We received 3 choices of snacks and plenty of drinks. The lights were turned off for a red eye flight. The seats were uncomfortable but that's what you get in economy anyway. It was a short 3 hour flight and deplaning was easy. I was pleasantly surprised by United and would use them again. read more

United Airlines - Airlines Near Me - San Diego, California

I bought a ticket to fly to Indianapolis to be with my family for new years through Priceline the week of my flight it was raining like crazy here in San Diego I ended up getting sick due to the weather and couldnt board my flight i contacted them immediately letting them know I was too weak and ill to fly. I'm now currently waiting to see if I can get a refund I sent them my Doctors note and everything. Hopefully they understand it's not safe for a weak person with an illness to fly and potentially get the rest of the passengers sick. read more

United Airlines - Communication between an associate and me I've been playing musical chairs going in between Priceline and United. - Airlines Near Me - San Diego, California

let me start with the only good, the pilots were excellent. now to the bad. the flight attendants were surly, rude, unhelpful. the seats had no cushioning, narrow, I am 5'3" and had no leg room. the food was so sub par it was inedible. I took my sister on her first vacation in 30 years of caring for a sick husband to Sicily and when we arrived she told me she will never fly again because of her United Airlines. we flew home on Swiss air and the difference was phenomenal. cushioned seats, delicious food, wonderful attendants. I travel often but will never use United Airlines again read more

Got something to celebrate? Buy a First Class ticket and have a little glass of champagne. That's what I did! Service was wonderful, amazing smiling faces and wonderful meals. A glass of red vino, a warm little cup of various nuts, an entree with chicken...that I traded my son for who had the delicious chicken enchiladas! Yes, order this! All in all, I was very grateful for the competent cheery flight attendants and our wonderful pilots who flew us safely to Houston from San Diego! read more

United Airlines - Chicken Enchiladas! So yummy! - Airlines Near Me - San Diego, California

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A check-in agent (an African American woman) at the United Premier Access counter appeared unfamiliar with several procedures and neglected to attach priority tags to our checked bags. Both she and her supervisor assured us that they would track down the luggage and tag them. They did not follow up on what they promised to do. One of our bags--a nearly new TravelPro used on only one or two previous trips--arrived at our destination with a missing / broken wheel. United needs to ensure that only well-trained and knowledgeable staff are assigned to the Premier Access counter, as it is intended to provide a higher level of service for their premier status travelers. read more

United is at the very bottom of my list of domestic airlines and is my last choice if I have options. Unfortunately, they have the single contract for my business and I'm usually required to fly with them as the lowest cost carrier so I've been to San Diego several times with United. My most recent trip was without incident and all flights were on time, no delays, and no issues even with a shorter, 1-hour layover in D.C. for one leg. Since my last trip, they have improved some things like their bag tracking on app, rebooking on app, text updates for gates arrival and departures, app updates, and the boarding process seemed much smoother. Still, based upon my horrible past experiences, they're small and older planes, and overall comfort - it's not my favorite, but there have been improvements. read more

Above and beyond I would like to express my heartfelt gratitude and admiration for the United Airlines crew on my recent flight from San Francisco to San Diego. As I stepped onto the plane, one of the crew members kindly asked me a question that led to a beautiful and unexpected conversation about United Airlines--its benefits, travel stories, years of service, and the sense of family that is shared among its employees, captains, flight attendants, and staff members. During this conversation, I mentioned that my father is a retired United Airlines employee. United Airlines was his one and only job in America. He dedicated more than thirty years of his life to the company with pride and unwavering commitment. To my surprise, after I shared that I was seated in 11B, the crew--whom I had never met before--quietly arranged something extraordinary. Just before we landed in San Diego, they presented me with a thoughtful gift and a birthday card for my father, who recently celebrated his ninety-first birthday. The message inside the card was incredibly moving. The words were filled with appreciation and respect for his decades of service. They thanked him for his dedication, acknowledging that his efforts laid the foundation upon which current employees now stand. They spoke of continuing the spirit of family that United Airlines has fostered for generations. When I gave the card to my father and read it aloud, he was overcome with emotion. Tears of joy filled his eyes. It was a moment of pure gratitude, pride, and connection. This experience is a reflection of how United Airlines continues to honor and embrace its family--past and present. The crew had never met my father, and yet they treated him as one of their own. That act of kindness and respect speaks volumes about the culture of care and appreciation that United Airlines extends to its people. Thank you, United Airlines, for the generosity, respect, and love you showed my father. You made him feel remembered, valued, and deeply appreciated. Well done. read more

United Airlines - Thoughtful United Airlines Flight crew! - Airlines Near Me - San Diego, California

I am a loyalist to United Airlines as my airline of choice. I appreciate their loyalty program and the overall customer service I experience on a regular basis. While no service industry gets it a 100% right a 100% of the time, my overall experience is positive, friendly, clean and they take safety seriously. read more

United Airlines - Airlines Near Me - San Diego, California

Father in law passed away and United refused to move me to an earlier flight without having to get reimbursed for the up charge. Sherry v176754 was not accommodating. read more

I've been flying United Airlines for over 50 years, domestic and international. Among US carriers, United is my favorite, and United Service in/out of San Diego and Los Angeles is very good. And the UA smart phone app is one of the best in the market. read more

Your customer service is horrible. You book flights with connecting flights that we will miss. When connecting flight is missed, service counter agents don't help. They just direct you to the phone. Agents are not sympathetic and basically look at you like it's your problem. I tried to put 0 stars but it wouldn't let me. read more

after several hours of delays, unrela to gov shutdown, I asked for a complimentary beer and Colleen said I looked agiated and refused to give me a beer. i Was ignored for food/snacks rest of the flight. Last time flying United. read more

2 hour delay because a flight attendant was late to the plane. This is beyond unacceptable. dozens of people couldnt make their connecting flights read more

I've used United a few times and never had any issues. I actually kind of like them because they're on time, the flight attendants were nice, and their power outlets work. I few to the Bahamas several months ago during Covid and the flight attendants were on top of people who weren't wearing their masks properly. I was saying to myself good job United!!! Now United may not be the best but they're A-ok in my book. read more

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I'm very disappointed with my service with United airlines. We had a booking to return to the United States from Jordan at the end of August. The fight was cancelled without giving us the chance to rebook because it was "unsafe"! United has left us stranded in an unsafe country. We are an American citizen and American resident and leaving us stranded without offering any help or compensation is unacceptable! That an American airline would risk the safety of it's customers without providing help or compensation shows the airline is unreliable and doesn't value the safety of it's customers! read more

Shoutout to the United ground crew at checkin at SAN. I've been helping asylum seekers get to their gates, and the folks at United (with only 1 or 2 exceptions) have been universally nice and so helpful to us. There's a baggage guy (named Kareem?) who is there every day I go and works so hard handling luggage and giving us bag tags. He's extremely nice. And a lot of the agents are so helpful. There's a man named Alan who always is so kind and helps me check in passengers if we need more help. One guy yelled at us once at the gate (not cool) because he was stressed - but otherwise I've been so impressed with the United staff and how kind they are to non-English speakers who are here after a long journey. Thank you so much, United!!! read more

Don't waste your money on this airline. We had to cancel a trip due to Europe due to an emergency, canceled weeks before however, United Airlines would not honor a rebooking. We do travel quite a bit and other airlines customer service is so much conducive to satisfying their customers. I see this airlines going out of business read more

After a lovely long weekend in San Diego, my husband and I spent 12-hours in the airport, served up in 1-3 hour increments, by United Airlines because the company was unable to secure a mechanism for the engine or a nearby functioning airplane; UA also refused to cancel the flight because it would have to refund all that money. Hours into the delay, UA provided bottled water and some bagged snacks. After several more when most people had already eaten, it provided $30 food vouchers. Instead of getting to San Francisco around lunch time, we arrived for closer to midnight. With apologies and promises we'd receive some level of recompense for the delay within a day or two, the airline deposited a measly 3750 miles into our accounts, less than the fewest 5500 miles required for a one-way seat back to San Diego. read more

They literally broke my luggage and the flight attendants at all of my flights to go and come back were super rude and talking to me and my family with straight faces. My flights also got delayed 4 times in Hawaii with that I losted my other flight in San Francisco then I had to stay at the airport for 6 hours just because we were begging for another flight otherwise we were gonna wait for 10 hours, that's really disappointed we had things to do and they didn't have flights enough for us, like??? read more

United Airlines - Airlines Near Me - San Diego, California

Horrible Experience with United Airlines - Delays, Missed Flights, and Poor Customer Service *Flight Details: - Phoenix to EWR (UA2471) - delayed by 1.5 hours - EWR to Frankfurt (UA960) - delayed by 2 hours - Missed flight from Frankfurt to Cairo (LH582) - Rebooked on MS Airlines (MS786) - but ticket and luggage not issued *Experience: - Poor communication and coordination between United Airlines and partner airlines Handwritten ticket confirmation by United Airlines agent at Frankfurt airport was incorrect - Luggage not sent to MS Airlines as promised - Egypt Air staff unable to contact United Airlines to issue new ticket - Long wait times and lack of assistance from United Airlines staff - Eventually rebooked on a new flight to Cairo (LH0584), arriving at 3:15 am. the next day *Conclusion: Horrible experience with United Airlines - Delays, missed flights, and poor customer service - Will never recommend or consider United Airlines for future travel plans. read more

United Airlines - A handwritten confirmation by United Airlines agent at Frankfurt airport with no existing flight booling number - Airlines Near Me - San Diego, California

My wife and I had the unfortunate experience of flying with United recently, and it was a horrible experience. Our flight (UA2092) from San Diego, CA to Houston, TX was continuously delayed for hours with minimal communication from the staff. The lack of updates or assistance left us frustrated. It wasn't until all passengers were boarded and about an hour later when the captain finally let us know that they were having maintenance issues and to think of "United" and Maintenance Issues" in the same sentence is something you definitely want to be aware about with everything that has been happening recently. Even better, the Captain informed everyone that the plane wasn't allowed to fly unless this maintenance issue was resolved. The best part is that they somehow got clearance to fly anyways. To top it off, the staff seemed indifferent to our plight, offering no apologies or compensation for the inconvenience and I promise we will never fly with United again and would caution anyone against choosing them for their travel needs. #UnitedWeDomtStand read more

So terribly disappointed in United Customer service at Chicago AP. Take-off from from Seattle was delayed for almost an hour for mechanical reasons on fl#2113 on Sept 4 which is understandable. The Chicago to Buffalo connection then became very tight. Knowing this, the attendant suggested passengers with tight connections exit first and to check with gate agent for connecting flights. All OK until. . . . I exited and asked the agent for assistance, he handed me a business card with a QR code and told me that was where I could get gate info. I'm 82 yrs old and hardly knew a QR code, consequently I missed my connection and with great difficulty, had to go back to the QR code for info on next flights etc. There was no other information available anywhere in that concourse. It made for a very difficult return. read more