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    Volaris

    1.4 (750 reviews)

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    Tpunacj S.

    Contact +1 (877) 456_2077 (U.S.), as Volaris does operate its main customer service (toll-free) phone number, to connect with a live representative for immediate assistance with bookings, flight changes, cancellations, baggage support, refunds, and other travel-related inquiries, available 24/7. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    Damaged surfboard
    Lindsey D.

    I flew back to Mexico on a volaris flight on April 2026. WORST AIRLINE EVER ! The people during the boarding process were extremely rude and didn't care at all. Volaris give you the option to pay for a better seat and right before you go on the plane they change your seat for no reason... I was traveling with surfboards. They destroyed one of my board. Contacted customer service, they told me they can only give me a 500 MXN credit (it's like $30) The value of my board is around $800. I told them I won't take a credit because I won't flight Volaris ever again. I just asked for a $100 refund on my debit card so I can get my surfboard fixed. Them they stop replying to me... Don't give them your money, The plane was really dirty too and the pilot was telling a story for over 2 hours on the intercom when everyone is trying to sleep... I never see that before. That's was really annoying to have to listen to that guy speaking in Spanish for two hours straight. What a joke...

    Chat with volaría agent, change in price for one ticket.

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    This is a terrible predatory airline. You buy a ticket but then if you dont "buy" a seat they leave you stranded

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    Page 1 of 19

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    Ask the Community - Volaris

    An I book a flights without a passport for domestic travel in the USA?

    besafe

    An I book a flights without a passport for domestic travel in the USA?

    besafe

    How do I talk to a flights representative Quickly?

    How do I talk to a flight representative Quickly?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with flights representative Quickly?

    **FOR 24/7 help** call 888-551-𝙾145** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.… Read more

    How to speak with a flight representative Quick?

    **FOR 24/7 help** call 888-551-𝙾145** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with flights representative fast?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with flights representative fast?

    What is the cancellation and refund policy?

    How is your airline addressing flight delays and cancellation?

    How is your airline addressing flight delays and cancellation?

    How do i talk to a Volaris flights representative fast?

    Can I Contact Volaris support by phone?

    Anybody fly from newark to san salvador? Is it like Spirit...lol. Thanks in advanced

    Hi I been in the airport seen 5 am and no one give what time is delay because the wheater?

    Now today if was recently it was clouds im here now are you in can help you navigate refund

    How do you pay for luggage when you use the annual pass?

    What is the direct phone number!!!!?

    1 (855) 865-2747 you have to go through a few prompts. They answer the phone, but they can never help you. They always say "sorry, can't help you. That is against policy".

    Do I need a passport to travel from Tijuana to another part of Mexico if I am a us citizen?

    Yes you will most likely if you are not a Mexican citizen

    Is there a phone number in Mexico for customer service?

    Do they let you choose a seat at chech in?

    You can choose your seat on their website but not at check in.

    View All 21 Questions

    Review Highlights - Volaris

    Because we were flying domestic (Tijuana to Puerto Vallarta) we were allowed one checked bag and two carry-on bags.

    Mentioned in 16 reviews

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    Spirit Airlines

    Spirit Airlines

    1.5
    (862 reviews)
    0.5 mi

    --Everything was on time, easy boarding, easy exit, no frills and no fuss!--…read more This is my third flight on Spirit. I previously flew Southwest, but their prices have been getting more ridiculous so I finally tried out Spirit, in 2025. I am now a fan! I have flown one other budget airline (in Europe) before, which left a super bad taste in my mouth, so I was hesitant to fly another budget airline. Flying from socal to norcal (flight time: 1 hour 6 minutes) for $30, I wasn't really expecting much, just that it got me there on time in one piece. I expected them to nickle and dime me and measure my luggage, but none of that happened! The personal item size allowance in America (18x14x8) is way more generous than in Europe. My giant tote bag easily fit in the designated box. I didn't see them try to give anyone a hard time about luggage size at all. What surprised me the most was the flight itself. Planing and deplaning was easier because most people didn't have carry-ons. There were also no snacks (unless you bought some from them), so there was hardly any trash and the seats were way cleaner. Sure the seats don't recline and aren't as cushiony, but it's totally negligible for my short flights. I'm short so the legroom was plenty for me. Not really sure how they make profit charging $30 a flight (during off peak hours), with $20 of it going to airport/government fees, but nonetheless I enjoyed 3/3 of my flights with Spirit!

    Kudos to Spirit Airlines for having a last minute flight for me to be able to catch Monday Night…read moreFootball at the Bay Area! No drama, just a basic flight, with a seat and seatbelt. Service with a smile was all I needed and most importantly to get to my destination. A million thank yous!

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    Spirit airlines
    Spirit airlines
    Spirit Airlines
    Spirit Airlines

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    American Airlines

    American Airlines

    1.5
    (446 reviews)
    0.8 mi

    I had a partial pleasant flight experience with American Airlines, but in the beginning of the…read morepre-departure, I had some ticket issues that I had to let go for my peace of mind . The flight was booked, and unfortunately my daughter could not make the trip due to work reasons. So, I had to cancel which was done early on, abiding by American Airlines cancellation policy, but they issued a flight credit instead of a refund . I was on the phone with them going back and forth trying to make them be accountable for their own legal travel guidelines, and I was on the phone with various representatives who loved to tell me they can help and issue the refund, but they never did refund me! I could have complained to my bank, but they took out all the mental energy in my system that I just let it go! I was on the phone with them trying to get the refund about four different occasions (each representative) assuring me they could help, and some could not, that I gave up the fight to preserve my mental health. Why did they not follow their own travel (legal) guidelines)? They can get in trouble if they continue to not abide by their own legal travel guidelines. I was already taking time to prepare for this important trip and did not need added anxiety and stress on my plate. How many times does a customer need to be on the phone to get successful and satisfactory results? It should take one phone call to do that. Due to this inability to refund my money, and not abiding by their legal guidelines, even having their own customer service representatives on the phone telling you don't worry we will get you a refund, and it never happened. That is a real problem! The flight itself was smooth with no complications, but it needed to be effortless with my entire experience! In the future, I might fly Delta. Hopefully, American Airlines will take steps to improve in the areas that need attention to regain the trust of their travelers.

    Never doing any business with American Airlines again!…read more I purchased tickets to Japan from AA, with the flight operated by Japan Airlines AA's email states: "If your flight is operated by a partner airline, see the other airline's website for carry-on and checked bag policies." Japan airline states "2 free checked bags" But they charged me extra fees for every checked bag I had, stating it was AA's decision. Both airlines had no idea what the policy was and they had to call each other to figure it out for 30 minutes. If I don't sign for the extra charges, my luggage doesn't go on the flight. The service being sold had very unclear terms and they have denied the dispute, stating I knew what I signed up for initially, and that I had signed for the charges at the airport. Total Catch-22 THIS COMPANY IS A TOTAL SCAM 0/5 stars. Fool me once shame on me. But I won't let them fool me or anyone else twice. (Prior to purchasing, I even looked up what other customers had to say about baggage policies on codeshare flights, and they all say it follows the operating airline. Which AA is denying)

    Photos
    Full page Advert in Time Vol XXXV March 25, 1940
    Full page Advert in Time Vol XXXV March 25, 1940
    American Airlines
    Room in overhead bins.

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    Room in overhead bins.
    Alaska Airlines

    Alaska Airlines

    2.5
    (466 reviews)
    0.4 mi

    Overall a positive experience with Alaska Airlines from San Diego to Boston: the new airplane with…read moremore comfortable seats, a better place to prop your screen, more seat-back plug in options to charge your phone or computer, yummier snacks to purchase on board (the Mediterranean tapas box was pretty good for $10-pita chips, hummus, olives, dried mango, piece of chocolate). The staff on board the plane were friendly and helpful. However, my one major critique was that they only had one staff for general curbside check-in and luggage drop off. Despite using the kiosk to print out our tags ourselves, we still had to wait in a long line to have them weigh our luggage and check our IDs, easily remedied by having at least one more staff. The first class staff did call us over once she was through with her line but I really thought a second economy staff was needed, especially since half the passengers were waiting to check in until they reached the front of the line, old school style, so that the guy had to print out their tags for them and their boarding passes... Thank goodness for TSA precheck which made the security portion of the morning go super fast. In any case my overall impression of Alaska Airlines was improved by the efficiency and comfort of the flight itself.

    Frankly, I'm kind of surprised Alaska only has 2 stars on Yelp! Shocked really! Their comfortable…read moreseats, roomy legroom, and attentive in-flight service are just a few reasons why I love flying Alaska- especially when traveling to my favorite place in the world, Hawaii! My last trip was memorable for sure! I suffered a terrible fall and tore my meniscus on the last day of our trip. It was quite the experience! The next day we took a red eye back to San Diego. My wife checked us in and explained that I was going to need a wheel chair. Not only did they provide me with a wheelchair, but they also assisted me and my family with our luggage. With the help of Alaska, they guided us through TSA and directed us to the main gate. They also upgraded my family to business class while upgrading me to first class. From start to finish the process was seamless! Thanks to Alaska Airlines and their superb customer service! I will forever be indebted to them!

    Photos
    Ready for takeoff!
    Ready for takeoff!
    Cool graphic on tail
    Cool graphic on tail
    Almost to Lihue

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    Almost to Lihue
    Delta Air Lines

    Delta Air Lines

    2.4
    (246 reviews)
    0.6 mi

    Delta is my primary airline and I have the Delta Rewards AMEX as well as status with the airline…read morefor upgrades, early boarding, free baggage, etc. etc. It pays to have loyalty bc drop-off of bags with the priority line, free bag check, upgrades automatically, all that is fabulous. Additionally, Delta still has the best app of all with prompt and accurate baggage tracking, easy flight and gate updates, and super easy to use and navigate for re-booking due to weather or other issues where they will notify you and you can select and re-book flights immediately. We have done this several times with no issue and it has saved us in the end. Recently, flew in with Delta for a work trip and had no issues at all - all flights (four total) ended up leaving early and arrived 10-20 minutes early. Bags were off the plane within 20 minutes and I was on my way. No airline is perfect, there are issues sometimes, but Delta tends to have good customer service and responds to emails and complaints and I am loyal to them for these reasons.

    We are currently having a major (serious) issue with international Delta tickets flying in just…read morefour days! For three days now we have been trying to talk with ANYONE @ Delta about this issue with no luck @ even being able to speak with anyone with any authority. TIME IS OF THE ESSENCE! Can anyone help us?!? We registered a complaint online three days ago (4/12)as we have been told by a Delta phone agent that the ticket mess up was the fault of the Delta agent we booked with on our date of purchase Dec 2nd. Flight 290 LAX to Paris on 4/18. Three passengers. Serious issue. Involves a 7 yr old child. WHO CAN HELP US?!?

    Photos
    The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.
    The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.
    On my way to SLC.
    On my way to SLC.
    A change of equipment meant cramped accommodations at the higher price

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    A change of equipment meant cramped accommodations at the higher price
    JetBlue

    JetBlue

    2.9
    (116 reviews)
    0.6 mi

    Still love JetBlue!…read more The priority boarding extra leg space and TVs make it a great flight. The only issue is with this hub there seems to be more delays than leaving Boston. So far only 25 percent of my flights leave on time. From Boston not as single delay at all. Luckily I never had a flight get cancelled. On my last trip a majority of the TVs were not working. They kept restarting. I also had the worst passengers sitting in front of me. They took up Two rows and they were out of control the entire trip. They could not control their kids. It was horrible and like a scene from Outbreak. They kept coughing all over the place, they would also stand up on the seats and cough in your face. . Wouldn't doubt if it was the flu or something. The kids kept jumping on the seat and screaming and crying. They could not control the kids. The entire family manned 1 bathroom for like 1/2 the trip. At one point the father apologized to me because the kept throwing and losing crayons and the would end up in my row behind them. Why not control your kids instead? The was a nightmare flight. I was going to ask for another seat but didn't want to make a big deal of it. At one point the father kept knocking on the bathroom door when somone else was in there. You took up the bathroom the entire trip, maybe others now need to use it. I could hear other passengers complain about them but not sure if they said anything. This was like Romper Room and Daddy Day Care all mixed in one. I feel bad for anyone else that has to get on a plane with them. Ok my rant is over. Just wish a flight attendant woulda told them to relax. And keep seated. lol. Can't really blame JeTblue for the passengers so I'm giving this trip a 3.75 lol.

    The gate agent for JetBlue was so unhelpful on our recent trip. Our flight leaving San Diego was…read moredelayed by about an hour, which caused our connection to become extremely tight. My boyfriend walked up and asked if we could be moved closer to the front of the plane given the circumstances and she waved him away without even looking at our itinerary. Told him the gates were close together in Boston. The plane had several open seats closer to the front, so this would not have been a burden on her. The flight attendant on the plane was much more helpful, and the pilot made an announcement that a few folks had extremely tight connections so please remain seated unless you were one of them. Every single person in economy stayed seated, but I guess the announcement didn't reach the privileged, self-centered folks in first, as they ALL stood up and a woman told my boyfriend to move so she could grab her luggage. He said no, and I explained we had an extremely tight connection. A man in an Aloha Brewing shirt barked at me that everyone had tight connections. He started becoming very irritated and the woman in front of him told him that it was too early in the day to fight me. So that was fun. I hope dude felt really good about himself for going off on a girl. Anyway, he said he was going to New York so I checked the flights to New York. His connection was not tight. He was just rude. I recognize this is unrelated commentary but it's helpful context in the grand scheme of my experience. Our connecting plane was nowhere near the gate when we disembarked, so we had to run through the airport to another part of Terminal C in Boston. A JetBlue agent there asked where we were running to and said she'd call the plane to ask them to hold it for us. They did. JetBlue in Boston was stellar. All's well that ends well in the end, and the FA/pilot really did save the day, but I really wish the gate agent in San Diego had cared even an ounce to help us as a touch of customer service would've gone a long way. It could've been a different outcome if economy hadn't acknowledged the pilot's announcement.

    Photos
    My flight ticket
    My flight ticket
    JetBlue
    JetBlue

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    United Airlines

    United Airlines

    1.9
    (366 reviews)
    0.6 mi

    I needed assistance and decided to call this business at 1888.738.O699. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    How to speak with United Airlines flights representative Quick, Call 1 855-(618)-5107TM Or +1…read more(855)..618..5107 (toll-free within the U.S.) Phone number available 7 days a week 1 (855) 618-5107™ or for additional assistance passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this United Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking United Airlines for a similar trip in the Future.

    Photos
    United Airlines
    United Airlines
    United Airlines

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    Hawaiian Airlines

    Hawaiian Airlines

    2.5
    (156 reviews)
    0.7 mi

    4-25-26 we came up to San Diego on Alaska Airlines from Honolulu via Kona. Service: 2 rounds of…read morebeverages( water from a carton & mini size Diet Coke ), one 2x2" cracker like snack. Meals you may purchase. WiFi only if you are a T Mobile customer or pay $8. Flight attendants: old or full sized. 4-27-26 we are returning to Honolulu on Hawaiian. The difference why I give Hawaiian 5 stars: Beverage service: full size can, plus free pour if of drinking age of Koloa Rum punch( refills have a charge) and they still provide a hot sandwich for breakfast. Today it was turkey, egg and cheese. Flight attendants younger, prettier at least on this flight, friendly. Nicer, respectful announcements for lowering window shades and flight time updates. WiFi: free compliments of T Mobile after watching a video. Hawaiian still has their snack carts in case you want to purchase items. Yes there are noticeable differences. Hubs told me Alaska will be flying from their hub in Seattle to London and Rome next month. That is exciting news. We will remain loyal to both airlines due to the merger and hope the best of each airlines continues more in sync with each other.

    I had planned to go see Joel Surf but Hawaiian Airlines San Diego has got very strict on the 117…read moretotal inches for Longboards .. He was denied travel. They kept all fees. Joel is a decades traveler on Hawaiian Airlines with his boards in travel Bags with handles. World Champion. He won't be there. ... We won't be there. ...

    Photos
    Fast friendly service
    Fast friendly service
    Breakfast, thanks for cooking at 4 a.m., SO sweet to us, Doc
    Breakfast, thanks for cooking at 4 a.m., SO sweet to us, Doc
    Social distancing when flying; 7 inches at best if they are zonked out sleeping

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    Social distancing when flying; 7 inches at best if they are zonked out sleeping

    Volaris - airlines - Updated June 2026

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