DO NOT GO TO PLANET 21 SALON…read more I trusted Eric, the owner, with my hair and deeply regret that decision. I walked into the salon with healthy hair and left looking like I had an unintended mullet. The crown of my head was cut extremely short, uneven, and over-texturized. Multiple stylists have since looked at my hair and told me there is very little they can do to correct it because too much hair was removed. The only solution is to wait for it to grow back. What makes this experience so upsetting is that Eric claims to have decades of experience. Based on the result, I simply cannot understand how a seasoned stylist could produce a haircut like this. During the appointment, I became uncomfortable and wanted to leave. If Eric felt that I was not the right client for him, the professional thing to do would have been to end the appointment. Instead, he continued cutting my hair. The final result was so extreme that, to me, it almost feels vindictive. That is how shocking and severe the outcome was. I am now facing many months, and likely close to a year, of growing my hair back before it can be properly corrected. Women should proceed with extreme caution before trusting Eric with their hair.

If you value your time and using PTO wisely then I would not recommended this salon, specifically…read morefor hair cuts. My hair cut was cancelled on me not once but twice. I get that things happen, people get sick but not once were they accommodating or apologetic. It's not a good feeling to book something and then worry if it's actually gonna go through or be cancelled. No thanks.

Amber did an amazing job on my hair. I wish I had a before picture because it was gnarly and she…read moreturned me into this beautiful blonde! The haircut she gave me was also exactly what I wanted. Staff was super friendly as well. Definitely book with Amber for color and cut if you can!

Cady (esthetician) was thorough and gentle throughout, asked relevant questions to ensure the right…read moreproducts were used. Incredibly relaxing and my skin looks great! My son noticed immediately! Highly recommend!

Alexis consistently gives my teenager a great haircut!! She is great at collaborating ideas for…read moredifferent styles and she has pulled off every one! Such a wonderful personality too. Highly recommend. She dry cuts my curly hair which is 2b wavy/curly and is trained in Deva Curl. Love her!

Madelyn is amazing and let tell you why. 2021 I had a Grand…read moremal seizure and was in ICU for three weeks. I lost the majority of my hair due to EEGs and procedures trying to find the issues and why. I made an appointment with Madelyn who worked with me and has worked with me for now four years. Madelyn knew how to take nothing to something I started with literally no hair to now thicker longer hair, which is down to my shoulders now This girl absolutely knows what she is doing. She knows what to do and what not to do and the emotions that a person goes through having lost my identity. Not to mention one of the kindest individuals I've ever met. I cry every time I leave when she shows me the results of my hair as it gets even better. Many thanks and gratitude to you, Madelyn

I have been struggling to find a good hair salon in Charlotte since I moved here two years ago…read more Lane Salon was near my house so I decided to try it out. I loved their new client form where it asked what I was looking for, what my budget was and to attach some pictures of my hair currently and what I wanted to accomplish. Based off my answers, they paired me with Layla. Layla was so sweet and really cared about what I wanted. She walked me through her thought process and answered any questions I had. They made me a latte, brought over a desk so I could work while I was there, and gave me a welcome gift. I absolutely loved how my hair color and cut turned out! I will definitely be back and am so happy I decided to try them out :)

Amazing place! Such a fun environment and the collaboration between stylist is a huge benefit to…read morethe customer and some thing you rarely see. My stylist Alexis is insanely good and listens to what I want and makes it happen!

Vanessa is fabulous with color and cut. I am very happy with my hair and my daughter's hairread more

Unexperienced, uneven, overcharged, extremely rude…read more Brought my daughter in for basic haircut- just to trim a few inches off of straight, unlayered hair. Aaliyah took a long time to blow dry her hair, but thought all was ok. When I went to check out they added $21 to the $59 bill because she has long hair. I thought $80 was very steep for this casual salon and junior stylist, but I paid it and left. At home I noticed my daughter's hair was completely uneven. Went back next day and manager tried to fix the haircut, but because it was cut so unevenly she would have had to cut maybe 4 more inches off to fix it, which she said would grow back in a month. I don't know anyone whose hair grows that fast. When I said my daughter was upset with me because she just wanted to get an inexpensive haircut at Supercuts, she laughed. My response was they could not have done a worse job than what we received at Hue. No refund or anything was offered and it seemed like we were laughed at. If they were able to fix it, a refund is not necessary, however if the haircut is unfixable a refund should be offered. Aaliyah was nice, but I don't feel like you can charge $80 for an obviously brand new stylist who can't trim straight hair.

I am leaving another review - different site--of owner Nicole- whose poor manners and poor service…read moreare the topic. As another (past client) stated in her review- poor haircut- not layered well. Paid extra for an 'In depth' consultation- which I did not receive. I have never had someone so rough in simply brushing my hair and later blow drying, along with being so sullen in interactions. When the owner of a salon treats you, as a new client ( or any time period client) in such a derogatory manner- while I remained pleasant and polite- which was not easy - it leaves such a negative impression- honestly one that I have never had from any hair salon I have been to. I moved recently from ATL (40 yr resident ) and never had to pay a deposit- and certainly never had such rude treatment. She didn't tell me what products she used or recommended, she didn't even give me a mirror to look at the back and sides of my new cut. I was then charged extra at checkout for long hair- when that was not presented up front and my hair is barely to the shoulders --NOT long, or thick or difficult. No receipt was provided either. I rightfully disputed this service with my credit card - after the service charge processed- - to then be awakened this morning at 7:24am by 7 phone calls in rapid succession & VM from Nicole- this is beyond comprehension. If you were really interested in understanding my salon experience - you would have called during your ( and my) normal business hours and at 'one' - unanswered phone call- left a professional courteous VM-

Really enjoy this salon, especially my stylist, Christie! I'm not able to comment on color service…read morebut have had a great experience with getting a layered cut and style. Christie's prices are very reasonable and I feel like she really listens to my hair concerns and questions! She even made notes on my hair concerns and habits so she could remember from one appointment to the next . Also such a genuinely nice person. Thanks Christie!

Had the weirdest experience trying to book a haircut with this salon. The options to book with them…read moreare to call the salon- which I did, and left a voicemail with my information, but didn't receive a reply to. Or to directly message the people on the staff page. There isn't much information about each staff member (one is just a photo of part of a palm tree?). I messaged one girl and didn't get a reply. I messaged another woman who is also listed as the owner, and she told me she would send me booking options as soon as she got to the salon. The next day, after still not hearing anything, I messaged again to inquire about availability to book an appointment. She told me that someone could get me at 12 pm one day, I let her know my work schedule and asked again what their schedule looked like for the next two weeks. She told me to just give her a time. I also clarified that I would be using a Groupon that I purchased for a haircut at the salon, and she then informed me that there is only one staff member who accepts Groupons and that she had been in a car accident, and that I could book again with another stylist who does not accept Groupons, or to text the stylist who was in an accident and ask her. To me this seemed really innapropriate. I asked if she knew when that stylist might be back, as I didn't want to message her outside of work if she was just in an accident, and the owner replied "I'm not sure at the moment, but if you text her, she should respond now because she is home". Like why don't you know what's going on with your employees or have a schedule for appointments? Idk. I cancelled my Groupon, it was such a headache to try to book a haircut, I'm glad I'm not going. Definitely listen to the other reviews before booking.

I got a lovely Balayage from Ally here. She knows my style is simple and low maintenance when it…read morecomes to my daily hair routine. Ally gave me the perfect gentle natural balayage look while adding dimension to my naturally brown hair. She took off 7 inches and gave me some long layers-- It's perfect! Thank you!

I was really disappointed with how they prioritize pricing over customer service . I went in for a…read morewash and a very light trim. My appointment started at 12:30, and my stylist, Mary, finished by 12:45. Aside from the conditioning treatment, the actual trim took LESS than 2 minutes, and I was STILL charged the full price of $55 with NO blow dry bc I opted to leave with wet hair. I don't mind paying for quality service, but the price simply didn't reflect the amount of work that was done. To make matters worse, BEFORE the service was even finished, Mary pointed me to the QR code taped to her mirror and asked me to leave a tip. That felt awkward and unprofessional. Nonetheless , I left feeling overcharged for a subpar service

This is not an Aveda salon!!! They fried my hair and it is coming out in clumps. Do not go here…read moreunless you want damaged hair!!! I was told they were using Aveda. I have long fine blonde hair that has taken me 10 years to achieve by using Aveda products. In only one hour after the stylist bleaching and putting foils "under heat" lamps has ruined my hair. NOT something done at Aveda. It is already half gone and afraid I will soon be bald. I am old and will be dead before I have grown my hair out again. I will continue to post in hopes this saves someone's hair. Tahira Iqbal is the stylist that destroyed my beautiful hair!!!!