Amber did an amazing job on my hair. I wish I had a before picture because it was gnarly and she turned me into this beautiful blonde! The haircut she gave me was also exactly what I wanted. Staff was super friendly as well. Definitely book with Amber for color and cut if you can! read more

Diviniti Salon & Spa - Hair Salons Near Me - Matthews, North Carolina

Would highly recommend Diana! She is very personable and I always know I am going to leave with what I asked for. She is a color expert as well so she is able to guide you in that way if needed! read more

Diviniti Salon & Spa - Hair coloring - Hair Salons Near Me - Matthews, North Carolina

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Great customer service and easy to schedule! I love the Aveda line. I've seen a few stylists here and they're all very knowledgeable. My highlights and cuts have always been great! read more

I e worked with a few stylists at this salon and I LOVED their work! However, in the two years that I've been getting my hair done their they have canceled on me last minute four times. When I say last minute I mean 30 minutes or less before my appt. I even had them cancel on me once while I was pulling into the parking lot. I had an appt with them this past Friday at 10:30 and they called me around 10 to cancel. When I couldn't make their alternative appt they never returned my call. The reason for the cancelation was my stylists daughter woke up with the flu. I get it...I'm a mom of three, but if you want clients you can't do this. I won't be going back....you just can't depend on them. read more

had my hair done last week by Lindsay! absolutely love it! Both color and cut came out beautiful. came out exactly the way I wanted! She listen to what I wanted and was able to pull it off! Thanks Lindsay, I'll definitely be back read more

I was greeted with a warm and friendly smile upon my arrival. I got highlights and a haircut from Lisa and it was a first class service! I love the way she took her time to make sure it was exactly the way I wanted it. The salon was warm and cozy and very clean! Immediately rebooked before I left. I highly recommend this salon! read more

I am writing to express my extreme disappointment and frustration with the service I received at your establishment. As a customer, I was shocked and saddened by the lack of professionalism and customer service that I encountered during my visit. To begin with, I was met with a rude and dismissive attitude from your staff when I asked for assistance. Instead of being helpful and accommodating, they seemed annoyed and inconvenienced by my presence. When I brought up my concerns to the manager, they were similarly unhelpful and unresponsive. During my visit, I experienced a significant burn on my face from one of your products, and when I brought this to the attention of your staff, it was dismissed and not taken seriously. The lack of concern shown by you and your staff, who seemed more interested in defending themselves and their product than addressing my injury. I was left with no choice but to seek medical attention, and I am worries I will be left with a scar on my face. I am extremely disappointed with the way this situation was handled and feel that your business has failed in its duty of care towards its customers. It is unacceptable to provide a service that causes injury to your customers, and it is even more unacceptable to dismiss their concerns when they are brave enough to bring them to your attention. As a customer, I expected to be treated with respect and professionalism, and I am deeply disappointed that this was not the case. To make matters worse, when I attempted to speak with you about the issue, you were equally unresponsive and unwilling to assist. Your behavior and attitude towards me as a customer were completely unacceptable and unprofessional. I had hoped for a more positive resolution to this situation, but instead, I was met with hostility and indifference. I cannot in good conscience continue to support a business that does not value its customers or their concerns. I hope that in the future, you will take the necessary steps to ensure that your staff is properly trained in customer service, including yourself and that you personally take a more proactive approach to resolving issues when they arise. Until then, I regret to say that I will no longer be patronizing your establishment. read more

Emily Raulerson is the best hair stylist!! We have the best days at the salon!! And gives me the most amazing blonde hair ever!! #bestsalonever read more

At this salon, if you are not given the specific service that you ask for you must accept it. They won't make it right or refund your money and pointing out that you didn't get what you want is not allowed! My teen daughter went in for a balayage and cut and told her stylist Paige that she did not want gold in the color, that she wanted it to be ash. Paige told her "we can do that." When I picked my daughter up, her hair was bright gold yellow-like a canary and they charged $300 for it! My daughter has two friends that also get balayage on their hair and have the same hair color as my daughter and they pay $65 and $75 for a balayage! I sensed my daughter was about to cry so I didn't say anything and we went to the car. My daughter was hysterical. I called the salon 15 minutes later and left a message for the stylist to call (I wanted to take my daughter back to have the color fixed). The stylist never called me back. I then took my daughter to a stylist at another salon who happens to be a cousin of mine and she spent two hours fixing the color as best as she could. She did a reverse balayage. My cousin is a salon owner and has been coloring hair for decades and she told me that the bad balayage was gold because Paige had not been able to have the color lift due to her lack of coloring knowledge. Paige had also given my daughter highlights and had "wove" them instead of doing the balayage technique so all in all it was a disaster. I know color is challenging so I thought I would explain to Paige that the color was not what we had asked for and ask her for some free service in the future to compensate. So the next week I took my daughter to Paige and talked to her. Paige was extremely defensive and told me that the canary yellow couldn't be helped and that my daughter should come back in two months to have the next phase of the balayage (for another several hundred dollars) and that "eventually the yellow would be phased out." She said it was a two step process and we would have to just put up with the yellow for two months. I decided to let it go as my daughter likes her bob haircut that Paige does on her. I think Paige is young and inexperienced. She's fine for a haircut and wax but not anything more. Paige had done my color once which was only a root touchup and the color was too dark. So I decided I would try another stylist at the salon (only because they are in a barter group to which I belong). But when I called the salon I was told that Paige was "very upset" that we were unhappy with the color and that there was a note on my account that they no longer wished to have my daughter and I as clients. read more

I'm not usually a person to write a review but this needs to be said. He reason for 2 stars are the people. They are all so so friendly and kind. But that's it. Every and I mean everytime I have gotten my hair done here I have had to return for a fix on it for something. Either the blond was orange or a whole section in the front of my hair not dyed: but this past time pushed me too far. I asked and showed a picture of ashy blond hair. My hair was very platinum blond coming in. The stylist said yea of course I can do that! Well a little over 3 hours and my roots are reddish orange and the ends are grey. This is after multiple toning and detox shampooing. I'm sorry I can't recommend this place to people who take their hair seriously. I shouldn't have to set up an appt and still have to return a second time! read more

Rebecca was/is amazing. I have thick curly hair and I did not even have to explain anything to her about it. The first time I went she cut my hair as if she'd been doing it for years. I'm in my 40s and she is in the top 5 best hair stylists I've ever had. read more

Always had a very satisfactory experience here and have been going for over 2 years. I love AVEDA products so naturally I always try to go to the nearest Aveda salon. Lindsey does a great job! read more

I had my hair colored and it came out looking like black and gray hair instead of Carmel highlights I asked for. I asked to have them fix it and the stylist said no. I'm never going back. She also didn't offer a refund or anything. They didn't care they lose my business. I suggest you go elsewhere. read more

I just had to let others know about my experience so they don't waste their time here. Katie at Diviniti cut my teenaged son's hair a few months ago. I waited in the next chair (the whole place was empty) and it took about 30 minutes. All in all a decent job. Then, we went back a couple months later. I had to run a errand across the parking lot and left him with her to get his hair cut, thinking I probably had a half hour or so before he was done, given the experience the previous time. He called me literally 8 minutes later stating he was finished. I know this because I checked my phone before I left to make sure I didn't take too long. When I got there I had to have her summoned from the back room to clean up the curly fuzz on his neck and do some overall touch-ups. Needless to say, I will not be taking him there again. Just because someone isn't watching does it make it okay to do a shoddy half-assed job on a 14 year-old boy's hair? Patronizing and lazy, IMHO. Intolerable. Oh, and the first time we went there I bought a $25 bottle of hair product that my son literally used once and decided he didn't like and hasn't used since. I called the salon a couple days later to see if they would let me exchange it for some Aveda product for myself and they said no. They could have used it as product for clients and let me get some shampoo. Is that asking too much? If I could give zero stars I would. You people need to get a clue. Looking back it may have been a red flag that not one person came in or left the salon either time I was there. Not so surprising now. BEWARE. One other thing: well, two actually. He was covered in hair all over his neck, shirt, shoulders, etc. I asked Katy is she could rinse him off really quick bc he had just showered and she just smirked and didn't do it. Finally, all this star treatment for only $25! Had I taken him to Sports Clips or the like he would have been treated like a King with a hot steaming towel / facial moisturizer, shampoo, head massage and a decent cut for that fee. Ridiculous Katie. Seriously. Embarrassing, to say the least. read more

This was an all around great experience. From scheduling the appointment over the phone to my stylist, Lindsey, who did an excellent job. Yes, I'll go back. read more

I'm a pretty low-maintenance kind of girl, but I do know what I like when it comes to hair salons. Huge salons that have multiple people shampooing, cutting, and blow-drying my hair cause more stress than I'm willing to put up with (figuring out the tips alone is enough to make me dread the experience!) I prefer a low-key but professional atmosphere where I can relax and feel well-cared for. Happily, Diviniti Salon provides this. It's an Aveda concept salon, so they use the products I like, and Michelle, my stylist, knows exactly what to do with my hair. She can even figure out what style I want/need from the generally vague descriptions I provide, and she won my trust instantly on my first visit when she agreed my hair was a pain to work with (it's super-thick but very fine in texture, and therefore does nothing I want it to do). Their prices are very reasonable for the quality of service and product you receive. Diviniti is great, and I don't have to eat ramen noodles for a week to finance a visit! I just recommended this salon to some of my co-workers, and am posting this review with reservations since I don't want them to become so busy that they can't fit me in! read more

I am very particular about my hair. But I was extremely happy with the results of my color, cut and style given to me by Rebecca. And looking around at the work of the other stylist was impressed as well. They made a life customer of me. You won't be disappointed! Friendly, talented and a beautiful and comfortable atmosphere. read more

I have fallen in love with Diviniti Salon! I'm a working, multi tasking Mom like a lot of us out there. The products are Aveda which I love but more importantly the people are what make it Amazing!!! The service is exceptional. I never have to worry and I always leave with a smile and a beautiful shine in my hair. I just left South Park mall and it seemed everywhere I went people were asking...Who cuts your hair???? I just love that color....!!!! Thank you so much Diviniti for making me a more beautiful me inside and OUT!!!! So here it is....Rhonda cuts my hair and Lori puts all the finishing touches in the exceptional service from the start with my coffee to finish in helping me pick out all the products that will keep me looking great! Love you girls!!! Thank you for all you do! read more

I went to Divinti Salon for the first time the other day and I'm very pleased with my hair. I had my hair highlighted and cut by Rebecca and she did a great job! I've received a lot of compliments so far. I asked for a totally new haircut which is pretty scary when you go to a new salon that you've never been to before. I've only lived in the area for a little over a year and have tried a couple other places, but haven't felt real comfortable with either of them and not real thrilled with the cuts I've gotten. I think I've found my new salon with Divinti. Lori at the front desk was very welcoming also. read more

Katie did a great blow dry. Ronda did a great cut. Ronda cancelled at the last minute on the next appointment. Laurie the receptionist was extremely angry at me when I called to schedule and asked her if the appointment would stick this time. I think the receptionist in a hair salon should keep it zipped even if she feels aggravated. I won't go back. read more

READ BEFORE MAKING APPOINTMENT I would like to start out by saying my first experience with Diviniti Salon about a year ago was a pleasant one, great cut and color. Unfortunately the hairdresser I saw the first time has moved on with her career and left the salon. This recent trip I was assigned to Rebecca. I was specific when making appointment that I had previously colored hair and I wished to go from brown to a lighter blonde. I was told Rebecca was skilled and would have a few options available to acheive this. I also brought with me the same diagram and hair cut instructions the previous hairdresser had used to produce my prior wonderful results. MY EXPERIENCE WAS THE WORST I HAVE HAD WITH A SALON. It was explained to me that it might take a couple tries to get my hair as light as I wanted. This made sense to me and was the gist of the conversation about the coloring process. After the coloring process the wet hair looked very yellow, but I was ensured it would look better dry. The the haircut began. I explained the diagram and provided a simple written explaination of the cut. I received head nods and okays. At no point did Rebecca say she felt uncomfortable with the cut. As she was cutting I felt she was comfortable because she did it very quickly and without much measuring, while last hairdresser had carefully measured each layer. It took her at least half the time to cut it, as she was drying the yellow was not going away and cut looked strange. She didnt ask my opinion, but quickly removed the smock and ushered me to the front at which time she disappeared without even a friendly goodbye or by explaining the yellow tone or how it could be aided. I paid while saying I would call in later. The receptionist reaction made me more uneasy as you could tell she knew. I didn't want to jump the gun and wanted to at least wash and style myself and hoped tone was not as bad in natural lighting. This was a mistake. In the sunlight it was a bright cartoon yellow orange, and the haircut was nothing liked asked. It was chopped too short on top, huge chunks missing and the back had zero layers even though it was supposed to be an all over layered look. Everyone I know was appalled and agreed it looked nothing like it should. The next day i had no choice but to try a walk in salon because Diviniti was closed for the next two days. The hairdressers there were shocked. The girl immediately got the manager because the haircut was too bad for her to attempt to restore. They even gathered to watch the attempt to aid the horribly chopped hair. The hairdresser there was wonderful and helped it as much as possible, will mostly be helped with time by growing out. The color was greatly helped by toning which this walk in salon recommended and walked me thru how to perform. IT GETS WORSE Today I contacted the salon to give them a chance to make this issue right. I was offered no apologies. I was told they did see how messed up it was, agreed it didnt look good, but stated that Rebecca "was uncomfortable doing the color and the cut". Why was this not communicated to me BEFORE? If I would have known I would have appreciated the honestly and made a new appointment with an experienced hairdresser. They refused to refund or even offer an apology for this aweful experience. I am disappointed and not only out the $200 I spent for the cut and color but the money I had to pay to fix the mistakes. BE WARNED It is one thing to make a mistake, but another to refuse accountability. Highly disappointed. read more

Lindsay was great. She really listened to my hair concerns and gave me guidance as well as the exact hair cut I wanted. I had a wonderful experience. read more