DO NOT GO TO PLANET 21 SALON. I trusted Eric, the owner, with my hair and deeply regret that decision. I walked into the salon with healthy hair and left looking like I had an unintended mullet. The crown of my head was cut extremely short, uneven, and over-texturized. Multiple stylists have since looked at my hair and told me there is very little they can do to correct it because too much hair was removed. The only solution is to wait for it to grow back. What makes this experience so upsetting is that Eric claims to have decades of experience. Based on the result, I simply cannot understand how a seasoned stylist could produce a haircut like this. During the appointment, I became uncomfortable and wanted to leave. If Eric felt that I was not the right client for him, the professional thing to do would have been to end the appointment. Instead, he continued cutting my hair. The final result was so extreme that, to me, it almost feels vindictive. That is how shocking and severe the outcome was. I am now facing many months, and likely close to a year, of growing my hair back before it can be properly corrected. Women should proceed with extreme caution before trusting Eric with their hair. read more

If you value your time and using PTO wisely then I would not recommended this salon, specifically for hair cuts. My hair cut was cancelled on me not once but twice. I get that things happen, people get sick but not once were they accommodating or apologetic. It's not a good feeling to book something and then worry if it's actually gonna go through or be cancelled. No thanks. read more

Love my color! Always see Avery or Mollie they are both so friendly and do an amazing job! Will never go anywhere else

I have been going to Amanda for hair color since I was a teen, now 27! She is incredible at her craft and always nails exactly what I want on the head. Going to her is ensuring you will be happy with the way your hair looks, she is creative and very skilled. The only time I will stop seeing her is if she fired me! read more

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Estefania did my hair and was amazing! She made my highlights look more natural than they ever have in the past and was so sweet the whole time! She is very talented and I would recommend her to anyone looking to get their hair done! read more

First of all, I was feeling very iffy about going to a salon during the pandemic...hence, my hair was getting way too long! I called in advance to check on masks, so I assumed that this salon was taking some Covid-19 precautions. In addition to this supposed mask policy, the front staff member even took thermo check upon entry. But then, here comes the ironic shocker. There was this young, perfectly healthy, pregnant stylist and her elderly client (in her 60's?) completely mask-free, just yapping it up (see pic!)...as I was getting my hair washed right in front of them! BTW, this is a small, busy salon (tight quarters)...and the salon was packed full of people. Definitely no 50% capacity policy going on here! Well, I couldn't refrain from expressing my disgust, and my stylist brought the Owner/Manager, Eric, to me. Honestly, I just wanted to know if the salon manager knew that one of his/her stylists was going mask-free (right along with her carefree, ELDERLY customer!). Well, he sure did. First, he said that this stylist had a medical condition...probably, meaning that she's pregnant!?! He also said that coincidentally, same with the customer. Hmmmmmm...when I looked over, the customer had her mask back on. Guess her "medical condition" miraculously improved during our talk?? He then assured me that other salons were just as bad...in that they can't adhere to mask wearing by all those claiming medical excuses and/or clients that refuse to wear them. He basically read me the book of excuses. It was quite clear where he stood on this issue. Don't think he even attempted any semblance of an apology...for putting me and other customers in harm's way by this lackadaisical, "too pregnant-to-wear-a-mask" stylist (?!?) and her carefree customer. BTW, their "medical conditions" did not excuse the rest of the staff and clients (all within close quarters) from becoming infected, should these maskless people were silent carriers!! Whatever the case, the point is, this salon isn't quite as strict as it tried to come across as you entered. I mean, they even perform Thermo Checks (BTW, even the thermo check didn't seem legitimate...seemed fake!) at the door! So here's the deal. Despite some safety PRETENSE at the door, they are not thoroughly following Covid-19 safety precautions. There's at least one (if not more that I'm not aware of?) "excused" stylist walking around without a mask; and she obviously doesn't mind if her client keeps her mask off as well...if she or he, too, have some "medical condition". Not only were they both maskless, they were both talking excessively...all within 3-12 feet of others. BTW, it's one thing to have a maskless stylist with a medical condition. But then to pretend the place is practicing Covid-19 precautions?!? I will, however, add that there was this plastic partition between this maskless stylist and the stylist section next to her, but nothing to separate her and the busy shampoo station!! Top that off with the fact that again, this stylist talks and walks freely (free to infect others at will, should she be a silent carrier)! Secondly, why put a mask mandate on the door, then ALLOW the customer to take the mask off once inside?? Again, this place makes no sense whatsoever when it comes to safety. Whether it's their inability or unwillingness to maintain OSHA laws, or to be better than the "Jones Next Door", this salon owner/manager feels that his excused, pregnant stylist is just fine to go around maskless, and same with any number of customers (since he can't force them to wear their masks). Okay then! Honestly, I'm betting that some of the stylists here (and the clients) have already reported this salon to OSHA or Mecklenburg Health Department for violating Covid-19 business practice policies! Am betting that their violations are stacking up. I simply don't get why this pregnant stylist can't wear at least a face shield (better some protection than none?!?). As for customers, if they do not comply with wearing masks while in the salon, tell them to put it back on...and if they refuse, tell them to LEAVE... period! If they're too sick to comply with safety precautions (to protect OTHERS around them, not to exercise their SELFISH, personal freedom!!!), why leave their house?!? BTW, my stylist, Ariel, did OK...but for some reason, it's near impossible to find a stylist who is capable of giving me the exact cut that I want (?!?). Thank God the price of the cut was fairly reasonable, so it's not a big issue. THE issue is with this salon's BS policy and all the Covid Safety PRETENSE (Mask mandate on the door, thermo check) and the Bulls***t. I also don't appreciate being lied to. Not just one, but TWO "medical condition" coincidence?!? HA!!! I'm SO done going to this salon. Just check out the pic of this maskless duo before you consider booking an appointment here! So again, I'll leave you all with these 2 words..."BE WARNED". read more

Planet 21 Salon - Maskless Stylish and Client (both supposedly have "medical conditions") - Hair Salons Near Me - Charlotte, North Carolina

Love this place. Ask for Abby if you need color! She's awesome. Never disappointed. Joy does great with cuts.

I cannot say enough wonderful things about this salon. Everyone in the salon was extremely professional, personable and welcoming from the front desk to all of the stylists. Shannon (cut) and Abby (color) are a dream team. I LOVE what they suggested and received so many compliments since my visit. I am so happy I finally found a wonderful, reliable salon! Quite frankly I would not pay much attention to any of the negative reviews after reading their remarks. I actually asked people out and about where they go their hair done, which lead me to Planet 21. Thanks All! read more

They cancelled my appointments 2 times within 24 hours (with different stylists). This is after cancelling on me many times prior to this within the last year. Front desk staff are very unhelpful and are not accommodating when this happens. They do not even offer you another stylist if available. I would not recommend going here for a cut. The top and most expensive stylists are expensive, however they have very basic skills. Save your money and go somewhere else. read more

I've never been so disappointed with my blonde. I came in and (now I've feel totally taken advantage of) I was out of a surgery asked my stylist for a heavy foil. I spent good money to have one of their "better" staff members as I warned the front desk my hair is really hard to deal with if you don't know how to work with blondes. I have 4 different blondes from one uneven saturation, I have bleed marks from lazy application, and though the hair shaft it's different levels of blonde from the processing time being cut off. I've been doing hair for 5 years and I'm new to Charlotte so I know what I'm talking about. When I called the first desk after I was done with my recovery they told me I was past time of them doing anything to help me. So I'll show y'all what I've left with. My blonde at my ends is from me and the roots or lack of a blonde touch up is your salon read more

Planet 21 Salon - Hair Salons Near Me - Charlotte, North Carolina

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Called to make an appointment and they were booked through the month, whatever. Waited over a month for my appointment and they cancelled it 20 minutes before I was supposed to show up, again I understand stuff happens sometimes. Then they tell me we can reschedule... for 8 weeks later. So unprofessional and inconsiderate. I took work off for my appointment and didn't get any warning they were going to cancel last minute. If a business makes a promise to a customer and cannot meet it, they need to make an exception to right that wrong. I should have to wait 2 months for an appointment that got cancelled for reasons that were out of my control. That, coupled with the absolutely outrageous prices, means I will not be returning to this salon in the future. Which is a shame because I really like Eric, the owner. read more

Terrible experience. Would not recommend. Front staff were very rude & haircut with senior stylist was horrible. Will not be returning.

Very impressed. I arrived early, and as I waited, I noticed that every time a client got up from a chair in the lobby a receptionist darted over within SECONDS to disinfect the chair. They don't even do that at my doctor's office! On top of being literally the cleanest salon I've ever seen, the haircut and style were exactly what I asked for. Awesome salon, will definitely return and recommend. read more

This salon always feels like I'm in some cool New York salon. As you look around everyone has such a complete fun look from hair to outfit. The chandeliers are shiny, the walls are black and the place is bustling. The stylists are broken down into color or cut. I use regularly Whitney for color, also Renee is fantastic. Sunshine and Meghan are fantastic stylists. I have used many other girls over the years and honestly everyone has been excellent. I enjoy the time there as much as the results. read more

Planet 21 Salon - I like the shiny fixtures and new black walls :) - Hair Salons Near Me - Charlotte, North Carolina

Kelly was great. I wanted long layers and it turned out great. Very clean salon. They were able to get me in quickly. Great location in the arboretum. read more

I've been seeing Kristen for over a year and always love her work! The wait times are always good and customer service is very friendly.

I called last minute because I was desperate for a hair cut and asked for who ever had openings that Saturday. The only person was a stylist at $95. I reluctantly booked. I was expecting a great haircut at that price, but there was very little cutting and I was cringing during the blowout. I came out looking like I had a bowl on my head and wondering why someone could charge that much for a haircut with no style. Literally just blunt cut my ends off. The cut was even, but I feel like I could have gone to Supercuts for that. Very over rated. read more

Love this salon, second time I'm bringing my mom here and she loves the results! Joanna is very sweet and very good at color! Will definitely be back in couple of months. I also like how they have separate stylist that does haircuts apart from color. read more

The staff was very friendly and the salon was clean. But I did not get what i showed the girl. Actually it was far from what I asked. It's pricey also. So I paid almost $200 for a cut and color and I am not happy with either. It was a waste of my money and won't be returning. read more

I have no words for how great this place is. I have been coming to Eric for years and I drive 3 hours from Cary now that I've moved away. He's that good. Today he wasn't available, so the salon recommended Laura. She fixed a really terrible haircut and Ashley did an amazing job fixing my color. You will NOT have a bad experience here, period - I promise. And everyone is always so friendly and the atmosphere is really cool and eclectic. I would give them more than 5 stars if I possibly could. read more

Planet 21 Salon - Before and after. Laura (cut) and Ashley (color) fixed a serious mess! - Hair Salons Near Me - Charlotte, North Carolina

I am so happy I gave Planet 21at the Fountains a try to fix my bad haircut. I decided to give Jen a try. She has done an outstanding job so far. We have been taking it slow, in steps. She is very thorough and explains what and why she is going to do next. I think I found a gem! read more

The first time I went I had cut/color. The color was okay but the cut was exactly what I said I didn't want. I went here for several color trips and the last time I went I had roots after 16 days. I didn't like the way one person washes your hair, another colors it and then another cuts and someone else might even dry it. I have now found another salon, which I can say I had my hair colored about 5 wks ago and still barely no roots. Thats a big difference from 16 days. read more

Good vibe and friendly staff but too pricey for a simple coloring and cut job

Worst customer service - thank you Mary Kay cosmetics that we offer 100% buy back guarantee - $135 on hair care products, I should LOVE my hair and it's flat and greasy every morning I wake up, sorry I did not make it back in your two week return policy! read more

I LOVE, LOVE, LOVE Kelsie! She is the best colorist EVER! I've been coloring my hair for many years. My hair tends to pull brassy gold tones rather than a soft blond color. Kelsie nailed it on my first appointment! She knows what she's doing and I highly recommend her. You won't be disappointed! read more

I started seeing Laura randomly two years ago when I was new to Charlotte, and I won't consider any other place for a haircut! The staff is friendly and I've always had a good experience. read more

I had the ombré done by Jordan. I did not have to wait long. She was very nice & did a great job. I love my hair and the cost was even less than what I was quoted in the phone! read more

Always love my experience here. Any place that offers you beer or wine before you even sit down is amazing, in my book. I would highly recommend Renee G. if you're looking to do color. I was skeptical my first time as I had never had my hair colored before. I trust her to just do what she thinks is best, knowing what I like, and she hits it out of the park every time! read more

I've been seeing Ashley for years! She does an amazing job on my color, and I always get lots of compliments! And Sunshine never disappoints with her haircuts! Both always on time and prices are reasonably! read more

I have been going to Planet 21 since 2000. Even after moving away from Charlotte for 5 years I would always try to plan a trip up from FL or wherever I was living at the time for Jana to cut my hair. When I returned as resident financially I had to find a colorist that was a little less than the colorist I had gone to when I lived in Charlotte in 2000. Jana immediately introduced me to Ashley and I won't see anyone else. Planet 21 knows how to take care of their clients, no matter what the financial situation and hair situation is, they work wonders! read more

Planet 21 is one of the better salons in Charlotte. The stylists are well trained in the latests techniques and hair trends. The atmosphere is very professional. You'll find that the salon is comfortable and chic, too. My only complaint is that I wish it was less expensive. I can always count on a great experience at Planet 21. By the way, if you're planning on paying by credit card, bring cash for a tip. They don't accept tips on credit cards. I learned this the hard way the first time and had to return with tip money after my service. read more

This place is the worst. Not only are they incredibly rude and stuck up, they apparently need to go back to cosmetology school. Do. Not. Go. To. This. Salon. read more

Worst experience I have ever had. I went there to get just a haircut and called and made an appointment with any stylist. She cut my hair almost 4 inches when I asked for 2 and charged me $70. I went back in and nobody would talk to me or deal with me and were extremely mean. Wouldn't recommend this salon to anyone unless they want to come out loosing all their hair. read more

I have been coming here for about 2 years now and am so happy to have found this salon! Johanna does my color and I am in love with it!! Always get so many compliments and she hides all my grays in beautiful layers of color. Usually cuts by Ariel or Shannon and am always so happy when I leave. Even my husband recognizes their great work highly recommend and tell everyone new in town to come here. read more

When I first moved to Charlotte I was terrified to try and find a salon. I had lived in Charleston for six years and loved my stylist there. But like any smart woman, rather than just picking somewhere out of the yellow pages, I strted to ask around. Word of mouth is what led me to Kat at Planet 21 in the arboretum, and Kat is who led me to Ashley as a colorist. You would think being in a departmentalized salon would be a challenge (we've all seen Tabitha's salon takeover). But Kat and Ashley have made my experience AMAZING! Both women are incredibly talented and have the sweetest personalities to go with it. They work together to help me know the best color and cut for my face shape andmy personal style. They provide personalized customer service that creates an overall experience. And most important of all, for me, they would never let me leave the salon without looking fabulous or without me being 100% happy. Now a year later, I couldn't be happier and I wouldn't go anywhere else. If you're in Charlotte and looking for a salon, take it from the best source - word of mouth- and read these reviews to see that Planet 21 and Kat and Ashley are where you want to be to look your very Best! read more

I have been going to Planet 21 (at the Arboretum) for 15 years - and when I try a new salon I always return to Planet 21. They have the BEST colorists and hair stylists in the area! Yesterday I had Renee highlight my hair ( I ALWAYS try go to her if she is available) - and I asked for a little more contrast with the lowlights - she NAILED it - it is perfect!! Kristen cut my hair - she gave me the best cut I've had in a very long time - it was exactly what I needed for my fine hair - I will request her for next time - I am lovin' this style!! read more

I moved here from Manhattan and this was the salon recommended to me for awesome cuts and color. I have now received color treatments from Denise for over a year and cannot say enough great things about both her and the salon. Very professional and also a great vibe all around. I would highly recommend coming here! read more

Kristin is great, I have seen her 3 times now and we are dialing in on how I like my cut to be and I am enjoying my time with her. I recommend this stylist and this salon read more

I see Abby for color and she is awesome! I'm brunette and moved here from LA 2.5 years ago and thought it would be easy to find someone. Had no idea how badly you can screw up brunette until I moved here! After three different salons I finally found Abby and she knows her color so well!! She's fabulous! read more

If I could give this salon zero stars, I would. I recently moved to the Charlotte area and asked numerous people what the "best salon" was in the area and I heard "Planet 21" the most so I gave it a shot. I had heard Crystal was their star colorist so I waited 3 weeks to get in with her. She did my partial highlights, which start at $115.00; this is ONLY for the color. I told her, in detail, what I wanted and even had notes from my former salon who had perfected my color. Not only did she not listen to me, she spent less than 20 minutes on my highlights and never asked me if I liked them before I left. Really, 20 minutes and $115.00?!?! Is this Manhattan?? The cut was ok but nothing spectacular. When I saw the finished product, I was mortified. I already could see my roots and the color was way off; too blonde which I specifically said was my biggest concern. There was no one "available" to talk to after my cut so I left very upset and broke. Total bill for partial highlight, cut and tips- $175.00. I called the next day and spoke to a manager and voiced my concerns. They apologized and set me up with another "top colorist" to "fix" my hair at no charge, the least they could do. When I went in the second time, a mere one week later, I already told her my hair was too blonde, you could already see the re-growth and there were holes in my color. My hair is dark blonde naturally so I figured a dark blonde would be put in to even out the color. What does she do but add nothing but BLEACH highlights to my already horrifyingly too blonde hair. I had no words. If this is the "best salon in Charlotte" y'all have VERY low standards. NEVER GOING BACK AGAIN and it is way too expensive for what it is. read more