1/6/2026: Frank from Fullerton Hadley came over early this morning for my AAA request for a tow. The ETA was a reasonable 55 minutes but Frank came by within 35 min and gave me a friendly heads up call. We were happily surprised at the fast arrival. Frank was SUPER nice and professional. He handled our car with great care and he even made it to our mechanic shop destination before we did! Thank you Frank! You're awesome and we wish you a Happy New Year! read more

More time has passed and zero accountability, I won't forget until what yall did years ago is fixed. Yall are responsible for literally my iPhone being destroyed and my car damage. To the people reading this. This is petty yes but places like these get away with it because the bosses take 0 accountability, is this who you really want touching your car? Imagine if they damage you vehicle, they won't even try to help. They'll throw you under the rug and hope you forget. read more

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Due to a vehicle battery issue, a professional technician arrived through AAA. Although the ETA was given as 1 hour, he arrived in about 20 minutes. After inspecting the battery, he determined that it had reached the end of its lifespan and recommended replacement. Since it was already late, the battery was replaced on the spot. Mr. Aldrin Lopez completed the inspection and replacement quickly and efficiently. read more

I just wanted to give a shout out to Mr Alexis Towbar. He was so kind and patient with our car. He was very gentle with loading my car, so he could get it to our autoshop. You are Great! Kudos to you young Man!! Thank you Thank you! Thank you!! read more

We were spending our Sunday enjoying a relaxing day with the family. Our Toyota truck completely shut off and we were stranded. Luckily, we have AAA, James came out drop our vehicle off at the mechanic's shop then took us to our house. Super nice guy, I give him 5 stars for his patience and knowledge to get us out of a jam! read more

Hadley Tow - Fullerton - Hadley towing service helped us out when our truck died! Thanks! - Towing Near Me - Fullerton, California

Talon very helpful. my dumb car (EV) died and the previous tow company that tow me left me at the charging station where then I met Talon. He tried so many methods to get my car home. Great job. appreciate it because you I was able to get home and not be stranded. if you know ev car it locks up when car is dead. need specific ways read more

Hadley Tow - Fullerton - leaving chevron because this EV charging station didn't work even tho it said 24/7 and was online - Towing Near Me - Fullerton, California

I have been assigned these guys a few times by AAA. They are always really professional but friendly and make a bad day a little better.

Absolutely satisfied and truly grateful for Hadley towing. The service technician Nathaniel was truly a life saver. I came down to the area to help my mom take down her Christmas lights , and as I was leaving my far journey back, my truck lost all power . I called for road side assistance , and Hadley towing sent out a heavy hitter technician. Very respectful and helpful and super friendly Nathaniel was . Definitely will recommend this company to anyone who needs a tow. read more

Nathan the nighttime flatbed tow driver provided exceptionally prompt service. Despite being quoted a 45-minute wait by dispatch, he arrived and loaded my vehicle in just 8 minutes. I'd like to commend Nathan for his outstanding efficiency. read more

Hadley Tow - Fullerton - 1969 Camaro - Towing Near Me - Fullerton, California

Nate noticed me on the shoulder and got me towed ASAP! He just happened to be on the way and got me going. Thank you!

Excellent service from the dispatcher and driver, helping my son to get home, after his phone had died.

Hadley tow is the best on time and courteous. Needed a tire changed she did a great job clean plus she ask is there anything else I needed. Wow talk about customer service..kudos to her Thank you Hadley for going above and beyond. read more

Joseph provided by far the best service I've ever had! I got a flat in a dangerous neighborhood & he showed up quickly. Very professional & smells good, too! Definitely recommend :) read more

Requested a tow for 15 miles. Price was reasonable. Response was quick. The driver was very knowledgeable and was keen on giving me eta updates. Overall the experience was hassle free and very convenient. read more

Horrible service. Tried calling to use their service. Just transferred me to different people. Couldn't understand them because they weren't talking on the phone. They took forever while I was talking to them and the final straw was I could hear them talking in the background if they should even service me. Don't waste your time. read more

Victor from Hadley tow is super lazy as soon as he got out of his truck he started with the sht face telling me that he couldn't tow my car it's to low when in the past they towed my car three times same car same everything super rude and super lazy looking I wouldn't do business with this company Again in my life worst service he should just go work at a fast food place his forte ! Good job to Orange County tow the company that picked it up. Took him five minutes Thx read more

Hadley Tow - Fullerton - This is the car that's been told by them three times in the past - Towing Near Me - Fullerton, California

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Hit my car and drove off. Caught the whole thing on my neighbors camera. Will be suing Tow Hadley. Your customer service is trash.

Braulio, is a wonderful tow driver, very knowledgeable, caring and compassionate. Definitely worth it. read more

I have AAA, and I used them to get a replacement battery. Well come to know when the battery was replaced the installer stripped the nut on the positive cable. And didn't say anything till I found out. I made a complaint with AAA, and I have not heard anything back from either company. It's been over 4 days and counting read more

On Wednesday night 12/7/2022 at approximately 1730 I called AAA requesting for a flatbed. They sent me Hadley tow with a regular tow truck ridiculing my car saying why does a Honda need a flatbed it's a Honda that's what their female dispatcher said over the phone and the tow driver said he was supposedly was informed of an old Honda. It shouldn't matter what kind of car it is. If a client requested a flatbed you bring a flatbed. So this guy takes a pic of my car to send to his boss or dispatch and tells me I have to sign a waiver if the car gets damaged by them. And asked to take a photo of the car, but declined the tow for being lowered anyway. My car is the same height as a stock Porsche 911 . Hadley claimed to AAA that my car was too low. Mind you my car didn't have the front bumper on and it's been towed by other tow companies with no problem assigned by AAA. I called AAA again apparently AAA requested for a picture of my car from Hadley. But Hadley told AAA they had no pictures of my car when I witnessed their driver taking pictures of my car. Which leaves me very puzzled and kind of contemplating on if theft might be happening in front me. Why would you take a picture of my car and not send it to your supervisor or bosses when asked. Most of car theft happens by tow. But what I don't get is they're quick to send me a Hadley scout to scout my car. AAA requested Hadley again so they started delaying the tow request by 4 hrs and then claim to be so busy that they cannot come down because of COVID all of a sudden. Which doesn't add up at all. So I wonder how many cars that are the same height as a Porsche, race cars like Lambo or Ferraris did they decline? I've been a member of AAA for 7 or more yrs now this the first. I also have other cars that are similar in height that were towed by other tow companies with no issues. Hadley Tow why even be under contract with AAA if you're not gonna fulfill the calls and request of clients but instead belittle their cars because of the requests for a flatbed. So my friend also had AAA he called it in also to see if he'll get a different result. The new Hadley tow truck driver called my car a Miata saying that he thought it was a different car. Apparently their dispatched black balled my car so none of their drivers would tow it. The new tow driver instead of taking pictures of the car from the side he took a picture of the car from the top of the car with camera pointing down so the car looks much lowered than it is and kept saying the car is modified and AAA will not cover my car. Mind you I've been a member of AAA for sometime now. My car has been towed by other companies with no problem. So I took my own picture. As you can see there's wheel gap between frame and tires and how high it is from the ground with no front bumper. read more

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Driver ran tow bar into my bumper and took off without leaving any information. He was trying to back up with the bar lowered instead if backing up and then extending it underneath the car. read more

Richard the technician was amazing. He was towing my car from Vernola's Towing (who by the way is awful). Richard was very helpful and fast. I wish all tow truck drivers were this helpful. read more

I wanna start off by giving a shout out to Art, one of the tow drivers who helped me this evening when I was in a pickle. I drive a 20+ year old vehicle and was having issues with my key fob/starter and he helped me solve the issue in a matter of seconds. He was so knowledgeable about car mechanics and overall a very friendly person! More so he helped me stay calm in a stressful situation. If you ever need a tow and you are in the Irvine area I would highly recommend choosing this business. Someone get this man a raise!! read more

Why do you hire terrible employees? Especially creepy ones. They took three hours to get to my car, despite the fact their place of service was only 5 minutes away. They even passed my car twice when I had called them. They took and hour and a half to get to my dad. I warned him not to call Hadley but he wouldn't listen. Also, there have been several times where the Hadley trucks and cars wait in my neighborhood. This company is the epitome of shit and absolute weirdos in the most negative sense. read more

Hadley Tow - Fullerton - You'd think they're on their break but I've waited an hour to see them leave but they don't. - Towing Near Me - Fullerton, California

Unreliable towing service! They lie and make you wait all night in the rain. AAA should discontinue contracts with this service.

Just wanted to write this review for Matt. He provided exceptionally good service and was friendly throughout the whole towing experience. He arrived in around 15 minutes after I called AAA and was very open to any questions or concerns we had. Thank you again, Matt. You're amazing! read more

My car wouldn't start and it was nearing midnight. Jesus came through, diagnosed the issue in a matter of minutes, and talked me through which steps to take to fix my vehicle. He was cordial, efficient, and extremely helpful. Thank you again, Jesus. read more

Was right by their yard and kept pushing back pick up time ended up cancelling because when I initially got set up for service was 515pm and was scheduled 6pm than 730pm 830pm 1039pm kept pushing back cancelled and got another company and took 15 minutes to get picked up read more

If I could give zero stars I would. Hadley is a AAA area contractor. My vehicle broke down and the first driver came with a truck that was too small. He asked the Fullerton dispatch to send a flatbed at 7:45PM. Driver Chris called and gave an ETA of 45 mins which would put me at around 8:30PM. I called Whittier dispatch back at 11:00 and the Whittier dispatch saw the elapsed time and made calls looking for the driver Chris. I called again and the Fullerton night dispatch picked up said she couldn't find the driver but she would send someone and hung up (I wish I knew her name). In the mean time, Nicole at the Whittier dispatch called back and said she found driver Chris and he said he went home early. Nicole called and found another driver named Brian and dispatched to my location. It's 11:30PM now, Brian showed up. Apologized for the Hadley company and loaded the truck on the flatbed. I thank Nicole and Brian based in Whittier for being responsive. The Fullerton dispatcher and Chris the driver are the worst. They make the Hadley tow service look bad. read more

Used these guys in an emergency they were quicksand fair would recommend

Needed a tow this morning and Alex came out with his flatbed hooked me up real quick gave me a water to drink and the place I wanted to go to was packed so he suggested a place right around the corner so we went and they did a great job. Anyways Alex was nice, fast , and got the job done. Thanks Hadley Tow Thanks Alex read more

We called for a tow at 8am and were told that the truck would be to us in an hour. Two hours later no truck we called and were told they would be to us in an hour. We waited all day and tow never came. No phone call, no follow up. read more

My car died today and I called AAA. Isaac Rodriguez from Hadley Towing was sent out and he saved the day! He was kind, professional and provided excellent service. read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

If I could leave them less stars, I would. I work in the area I needed service. I've worked/lived (past tense) and have been serviced by this company a handful of times. For different reasons. This time was the last straw ---- AAA is quick to send alerts and etas. I requested service at about 8am. AAA texted this place would be in touch. At about 8:50a they called to say they were running 30-40mins behind. I said 'that was fine'. Now, I work IT for a manufacturer of surveillance systems. Our lot is 24/7 surveilled and I have full access to the system. I had a camera pointing at my vehicle (just in case I missed their call). It's 10:30am and still nothing. I checked phone and saw the number wasn't blocked so I dialed back (same number as this record on yelp). Woman picks up. I give them the info and she goes off to check. Comes back claiming "the person showed up and waited." "That's not true. I have cameras to show that's not true." "Ma'am, they called you several times and no one answered." "They called? That's also not true. No missed calls" and I don't work underground. I have great service. "Ma'am they called you and it went straight to VM. You wouldn't see missed calls." ..NICE TRY. "Well, did they leave VM to at least show me that they tried me?" "No ma'am." Well then. I can tolerate late shows. I could have been patient. I'm at work. My car is just sitting in our lot. But LIARS. Never. I've exported the 3hr window of our surveillance and will be filing a report. I have zero desire to keep working with this company. Every time they've serviced my vehicle have been with terrible Customer Service and a very delayed response. read more

This companies driver destroyed the grill on my Toyota. They left the hood semi open to charge battery with their portable battery to take it down the driveway to take to mechanic. The alternator was replaced. But Hadleys Fullerton destroyed the frill and from Michelle the dispatcher hanging up on me and referring me to their manager Lucas7147174953. No answer left message $509 damage. Mechanic stated if driven without grill more damage would be caused. AAA member since 1969vshame on both Hadleys and AAA for such horrible service read more

Hadley Tow - Fullerton - Mickey mouse it with tape the mechanic said if driven without grill would cause more damage - Towing Near Me - Fullerton, California

Service was amazing, My Driver Luis was on time very professional. Would recommend to anyone in need of a towing service. Definitely worth the value. read more

I needed a lockout service done today 6/12/24 and AAA sent out Hadley Tow. The guy who helped us was named Larry and he was AWESOME. Saved the day for my kids and I. Super nice guy and had the job done in 5 minutes. read more

I wish I can give them a 0 star because they are the worse. They accepted my call at 9:40pm on 07/11/2024 from AAA and keeps changing my time. So I called the Hadley station and the guy told us they won't pick us up until 12:30am or later but not guaranteed. They were rude. I don't understand why they take calls if they can't accommodate people. Disgusted because it doesn't help being 8 and half months pregnant. read more

I was stranded and called AAA... Luis came running to save the day and made the pick up and drop at my mechanic a breeze! I dont know which Hadley he works for so leaving one on a few to make sure to thank him. He was even entertaining me with how he flips overturned cars. It turned my day and i really appreciateed it. Thanks again Luis and keep helping the needy! read more

I dont know why AAA contract with this company, they are the worst and who ever manages it, is horrible. Their trucks are raggedy, i get they are tow trucks but still my goodness. When you call to speak with someone for ETA, they are rude. I've had to use them before, as did my friend recently and i would not recommend their services. read more