One of the nicer Albertsons. Love to go here doing my grocery shopping if I dine around this area. Store is always clean and well-stocked. Produce are fresh and good quality. Got some muffins, corn, and good grapes (super sweet and firm!) tonight with our groceries. read more

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The Bakery Department At Albertsons in Laguna Niguel has the best Nicest people the girl was great taking my cake order and I picked it up from Angel and he was so so nice! Vons Pavilion really put me on the spot on a birthday cake and I asked them to change a little something and the girl was so rude I had to Cancel the order she wouldn't fix it!! I'll never go back there now. It's Albertson's for me.! read more

I have been shopping at this store off and on for quite a while, since I stayed with a friend who lives close by fairly often. Would say 2X/wk generally. Store is always clean, well-stocked, nice people in deli and in meat dept. Until today. Got some chicken out of fresh meat case from a friendly older man working there. As a parting statement, he told a very crude disgusting political "joke", which offended me greatly. Pro tip: when you are serving the PUBLIC, LEAVE YOUR PERSONAL POLITICAL VIEWS AT HOME. I will be calling the store manager as well. Won't stop shopping there, just will make sure I avoid this jerk in the future. read more

This Albertsons Feels Stuck in the Past Walking in here feels like stepping into a grocery time warp--outdated decor, dim lighting, and shelves that could use some love. Compare it to the sleek, modern Albertsons over on Golden Lantern (you know, the one that's actually clean, bright, and fully stocked?), and it's like apples to potatoes. Night and day difference. Maybe I'm being a little harsh--after all, not every location gets the same upgrades. But when you're used to that fresh, consistent Albertsons vibe, this one just doesn't measure up. At least the staff is great--friendly and helpful, which makes the trip a little less disappointing. 3/5 - Could use a serious refresh. read more

I was in need of a special birthday cake I had gone to a couple other grocery stores and none of them could help me. This Albertsons has a bakery department and they were very helpful. The cake came out Great and was very delicious! I recommend bringing your bakery needs here, if ever you need some. read more

Albertsons - Birthday cake T. Swift Style! - Grocery Near Me - Laguna Niguel, California

Today at 9:40 bought some grapes The checker who I think was a manager was yapping with the customer in front of me who was buying a watermelon. I put my grapes down in front of him on the conveyor. Nobody was behind me! Completely not paying attention, he took my grapes and charged them to the watermelon customer! I told him those are my grapes, so he had to cancel them from the watermelon customer! Then a customer finally came behind me and her stuff piled up against my grapes! I said I only have the grapes! He said so where's the bar?!!! Like it was my fault! P...d me off! This guy needs to pay attention!! I just about walked out! read more

This store has really poor customer service and one of the mangers has a big attitude with a dose of sarcasm. With all the grocery store competition and slim margins you would think they would want to keep their customers, guess not! I'll find somewhere else to shop, read more

Employees were friendly and helpful. Everything I purchased was good quality. The store was clean and easy to move around in. Parking was good too. read more

Do not buy produce here, every single time I have it is completely rotten and disgusting. Today I found a fly in my Caesar salad kit that also had really bad pieces of lettuce in it. DONT WASTE YOUR TIME AND MONEY AT THIS NASTY PLACE read more

I would say its a rare day that my receipt is showing the correct advertised prices. It's so frustrating to have to go back and correct them, having wasted my time and gas to get back there. About every 4 months, I'll give them another chance, but am usually disappointed. I like some of the good deals they show on the ad but i feel like I'm the teacher, checking their answers. Grade: C- read more

The last three times I've purchased Granny Smith apples from Albertsons in Laguna Niguel at least 1/3rd to 1/2 of the apples are rotten. They look ok on the outside but are bruised and rotten on the inside. read more

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Jonathon and Alex are awesome ! Super friendly and caring . Appreciate the great customer service . Five stars all the way for you both !!

I've lived around the corner from this Albertsons and have been a customer for decades, and have been noticing some changes lately in the values of the store. The guests they say hi to and the ones they don't, the pretty overt religious preaching in the checkout line. Today I went to buy formula for my baby, and when I went to ask where to find it (the shelf was totally empty), a woman told me, "Oh, we do have it but we have to lock it up because THEY steal it." I am kicking myself that I didn't press further to make her explain who "they" was that she was referring to. I calmly and politely explained to her that it seemed strange to lock up baby formula, considering that the only people in the world who would be interested in stealing it would be people who needed to keep their babies alive, seeing as how formula is the only thing that babies can eat if breastmilk is not an option. A marginal loss to a huge chain like Albertsons over a child's life seems like a super harsh line to draw, especially considering that much more expensive items (like wine, for example) are not given any sort of protection. I told them that I thought this was unethical, and was met with a super rude reply to go shop elsewhere, then. I will go shop elsewhere, actually. But I think it's important (for anyone who cares to read grocery store reviews, which is probably not many people) to share that management has made their values crystal clear. Christian when it's performative at the checkout counter, but showing no sense of family values or being "pro-life" in the way they manage their business. They've lost, quite literally, a lifelong customer. I doubt that means much to them, but I genuinely hope management sees this review and reflects on whether the cost of a canister of baby formula is worth the health, development, and happiness of an infant. Shame on them. read more

Cyndy the elderly woman has the absolute worst attitude. Asked for a money order and got treated horribly. In the process she scolded her bag boy for trying to help by bringing a chair over. The woman did no want to help Me because she said she did not like to stand on the concrete. read more

Went to Albertsons this afternoon, first time in years. I figured I'd give them another try. Bought only 4 ears of corn and box of red grapes. 2 ears of corn were rotten and the grapes were soft and mushy. I guess I'm done for many more years. read more

Albertsons - One of the ears of corn - Grocery Near Me - Laguna Niguel, California

We often blame the younger generation for lack of customer service, and limited people skills. Not so at this location. I went through a check out line with two adult seasoned workers neither broke their personal conversation to acknowledge me. More disturbing was when the manager walked over at which point I thought was to correct the issue, instead she joined in the conversation with them. I laughed, shook my head and said, ok thank you I'll take the bag and be on my way. Not one of them even made eye contact. Lead by example people. read more

You know how all of Jeffrey Dahmer's neighbors were always complaining about how bad his apartment smelled? That's what this Albertsons smells like. It started last year. At first, just the alcohol and the fish area smelled, now it's the whole store! I had already given up on buying perishable goods here because everything was always expired (also saw a whole cart of warm dairy products just sitting in the middle of an aisle once. Yuck!). Now I don't even want to run in to grab alcohol or toilet paper. They really need to fix whatever is going on. read more

Garbage service, you have to jump through hoops with an app to get the displayed price, and management is content to sit on their rear instead of addressing the problems. I'm surprised this trashy place has even 3 stars. The workers have gotten seriously lazy too, they wait for you to bag half of your own items. Awful, I will avoid going forward. read more

Give this woman a raise !!!! she's super kind fast and knowledgeable thank you she's works hard and she's goes the extra effort needed. Sherece is her name . read more

Albertsons - Grocery Near Me - Laguna Niguel, California

Laurie who works at the cash register has a horrible attitude towards everything it's seems . I literally watched her make up a rule just to have a power trip moment . Everyone should be helping each other and try to make each others lives easier not harder . Hopefully if enough people share a similar experience management might do something about it . There are plenty of people looking for jobs that will replace her with a big smile ! read more

hace una hora exactámente acabo de pasar el peor momento de racismo y discriminación para mí y mi pareja embarazada , como todos los días realizo compras para el aplicativo instacart , hoy me tocó una compra en Albertsons de goleta , pasé a caja la señora saludo y yo igual muy gentilmente , la señora tuvo un momento en donde gritó en inglés al joven que le estuvo asistiendo a embolsar los productos y ella gritó fuerte dicienque dejara ahí nada va en la bolsa , el joven y yo nos miramos y nos quedamos anonadados porque de un momento a otro cambió su forma de expresarse , luego su báscula de la caja no pesaba 3 chiles cuál levantó bruscamente la báscula y la cerró viendo que no trabajaba me dijo en inglés que no quiere funcionar y respondi oh está bien no se preocupe en inglés luego como intento dos veces más me miró fijamente y molesta me gritó y dijo que no funciona ##%#%#% palabra grosera y que si entiendo que si hablo ingles o no +%^*£%^# otra palabra grosera , atras de mí había una cola de 3 personas esperando ellos fueron testigos del acto desmedido de la cajera al faltarme el respeto y decir que porque no hablo inglés que no entiendo nada pero todas esas palabras las dijo gritando , en donde un joven atrás de mí que esperaba la cola le dijo en inglés que que le pasaba porque me faltaba el respeto si yo no mencioné nada ni tuve tema de conversación como para que me tilde que no hablo ingles , se exaltó más y dijo que llame a alguien que hable inglés y español porque conmigo no quería hablar , llegó la manejadora y se le expuso lo acontecido y ella siguio mirándome fijamente exponiendo do que porque no hablo inglés y yo sin decir ni una sola palabra , luego la otra señorita también expuso su molestia porque estando ahí mi pareja gestante ella siguió faltándome el respeto y mencionando que si yo tenía algún problema y que que iba hacer si ella me gritaba , la manejadora mencionó que regresé el día de mañana para hablar con sus jefes y esto no se quede así porque no es primera ves que pasa esto y más aún todos los que presentaron queja fueron latinos , espero esto se acabe porque estamos en una época en la cual sólo nosotros queremos hacer las cosas bien y estamos de inquilinos aquí pero no es para que nos hagan sentir inferiores a ellos read more

This Albertsons has pet odor. You ever walk into a house and immediately smell their dogs piss? This is exactly what Albertsons smells like. Especially their produce section. It smells like dog piss over by the potato's and bananas. I don't understand how employees don't smell this?! read more

visited in 11/14/2023 around 1:30 pm The lady who works in the salad section is completely unprofessional. While I was ordering, she went and left me to attend to the request of another customer. It seems she knows her, and I was standing in confusion at what she did. read more

I would give zero stars if it was an option! Terrible service, miserable employees, rude cashiers. I was truly shocked that 5 out of 6 employees that I encountered yesterday, 9-27-24, were awful. Specifically, the heavier set, Caucasian, middle-aged woman with very short hair. This was around 4 - 4:30 pm. She seems to always be there and is miserable every time. She seems to love belittling others every time I encounter her. She was talking about another customer to me! (Belittling her) She then made a comment about Halloween, and I said, "oooo I love Halloween." She said "well my favorite is Christmas!" (In a very nasty voice) Then proceeded to tell me how she doesn't have anyone to exchange gifts with because no one talks to her. Even her family doesn't like her. She sends them cards and never hears from anyone, so she stopped. (Gee, I couldn't imagine why) Then I couldn't find my bar code to scan on my phone and she proceeded to talk down to me in front of other customers, pointing, smirking and saying, it's right there, as she was smirking. Well, if I'd known, I wouldn't have asked. After she checked me out, I realized I was so distraught that I had forgotten to give her my 10% off coupon. I asked her if she could accept my coupon, and she said it was too late and she couldn't. She then said, "You have until the end of the year! I have 3!" I could have just returned everything that I just bought but decided to ask the lady in the flower kiosk for a manager. No smile, no welcome, just a grimace on her face and asked, "What for?" When I didn't say, she pointed to the tall, slender, long-haired, middle-aged woman that was cashiering. I approached her and told her that I had forgotten to give the other cashier my coupon, and she said that she'd help me as soon as she was finished with her current customer. Yay! Finally, some help without begrudgingly doing so. Her current customer had apparently grabbed the wrong shrimp that was on sale. She told him it was the wrong shrimp and asked the bagger (young male, with glasses, and very long hair) if he'd go get the correct shrimp. He mumbled something and just stood there. The manager swiftly grabbed the two bags of shrimp, snapped at him, and rushed off to go exchange it herself. She left the entire line waiting, while the bagger just stood there watching her go get the shrimp herself. Then he mumbled, "Well, now she's mad at me." She returned with the correct shrimp after a couple of minutes. She turned to the cashier in the next line (no customers) and asked her (short, heavy set, dark hair, middle-aged woman) to help me. She gave her my coupon, and the cashier was stumped. She said, "How do I do that? What do I do?" The manager was frustrated and said just give her a credit. Put it under meat." So I did get to use my coupon. Had to encounter 5 miserable employees. As stated above, I did encounter one helpful employee. The $5. Wine Friday shelf was empty. I asked a passing employee (light haired, thin, friendly young man) if there was any in the back. He said no because the alcohol person was "not there today." I asked if he could check. He returned in a few minutes and showed me where there was more wine, standing alone by the front door. It was a bright light amongst all the doom and gloom. I'm sad to see this as it may affect the success of this store. I certainly don't want to return and listen to doom and gloom from every employee encountered. Please improve the atmosphere of this store! read more

I went there looking for a Turkey and I was surprised how great their customer service was at this location. The older gentleman working in the meat department was so kind. He even returned from his lunch break to help me and one other person waiting. Jayson who helped me at the register was also very friendly and had great customer service. Thank you for helping and showing you care. read more

Shout out to Jonathon and Alexander at the check out. Always friendly and super helpful.

Nice store. Easy to find items. Nice wide aisles. Available self check out. Friendly staff.

Rude Deli employee , Asian guy at the deli was extremely slow , chatting with customer instead Of working faster , he didn't care about people in line . Another customer cut the line , and he served him before me . Sorry but this is b...s Poor customer service !! read more

My son wanted a Dino cake for his fourth birthday. I went to multiple grocery stores to see if they could make one, but kept getting turned down until I came here. The bakery manager made the whole experience incredibly easy, was very professional and ready to help, and did the cake perfectly! I was honestly blown away by the amazing customer service and the amount of effort he put into making the cake perfect. read more

Albertsons - a dinosaur birthday cake in a box - Grocery Near Me - Laguna Niguel, California

Having manager in the front of the store that is rude to his employees is a BIG red flag. Customer service is already tough, but to work under someone who is clearly not fit for that position is mind blowing. read more

Ordered groceries through app today to do the drive up pick up. They had my groceries ready earlier than expected. Pickup was easy. While I was driving home, which was about 10 minutes away, I got a call that they forgot to give me some of my items. They offered to bring those groceries to me, I accepted since I had a sick child with me who needed to get home. About hour and a half later they delivered them to my house! It was so kind of them and I appreciate their service! Thank you so much!! read more

Alcohol is cheap. Service was rough for us. Couldn't get anyone to help at the deli and the prepackaged deli meats and cheeses were mostly expired or about to. The turkey I picked up was still in there from 8 days ago. When we went to check out (no wait and no one behind us waiting) We were using the app for the first time (all loaded registered and ready to go) the woman told us she wouldn't help us download it. Which it already was. I asked her what she needed to scan from the app and she wouldn't even entertain the thought of dealing with the ALBERTSONS coupon app which is advertised all over the store. read more

UPDATE ON NEXT COVID 19 HOTSPOT: This review was emailed to Albertsons Corporate Office ... to those in charge of communications, media, and public relations: Teena Massingill (Group Communications), Andrew Whelan, Sf. (Director, Corporate Communications), Christine Wilcox (Director, Community and Corporate Social Responsibility, Media Relations), and Denise Berger (Corporate Communications). NOT ONE CORPORATE SPOKESHOLE IN CHARGE CARED ENOUGH TO RESPOND. BOYCOTT THIS COMPANY !!! THE NEXT COVID19 HOTSPOT FOLKS: I've been a customer since 2013. They are more expensive than Stater Brothers and Smart & Final but their produce is very good. Today I was thankful to see the sign on their door: "To enter this facility, you must have a face covering" and "Please do not enter without a face mask". Good. As it should be. NO ONE WORKING AT ALBERTSONS IS ENFORCING THIS. Within the 20 minutes I was there, Albertsons employees allowed TWO customers to wander around without masks. GAVIN, a new employee, was informed of this breach and he stated "it's not the law and we can't enforce masks". I consulted with two other employees (short large woman with short hair & glasses and a produce worker) who have worked there for years and they spouted the same nonsense. Excuse me, BOZOS, but it's private property ... a privately owned business has every right and RESPONSIBILITY to enforce the "no mask, no entry" rule. These 'Petunias' are too scared to confront non-masked Covidiots. Wow. Good thing I wasn't "too scared" to serve our country after I enlisted in the Army, right??? I am now 60 and high risk. I'm calling corporate and informing them that this store (29941 Alicia Parkway, Laguna Niguel, CA) has LOST my business for the duration of this pandemic. Best avoid this store, stay healthy, and shop across the street at Smart & Final, where they take this pandemic and masking seriously. read more

Albertsons - NOT ENFORCING ANYTHING - Grocery Near Me - Laguna Niguel, California

I would NEVER order from this bakery. Steer far away. Came her on a recommendation and it was an awful experience. Super rude and charged double for the same cupcakes that were already on display because I wanted them special Ordered because I needed a different color. Such a joke! read more

raising prices on baked goods by 30% is price gauging. inflation was 7% last year so any rise in the price of goods should reflect this. any more is greed read more

What is it with this Crap store they can't keep enough water stocked on the shelves.. Both Laguna Niguel stores.. Horrible! read more

Albertsons - Grocery Near Me - Laguna Niguel, California

Was looking for a Rana specialty Italian pasta prosciutto and prepackaged rice krispy treats and there was non in stock and Kyle went out of his way to go back store and find us what we needed and tell us when the next shipment was to be delivered ! What an amazing employee ! We will come here instead of Vons now ! Thank you thank you thank you ! read more

Albertsons - Grocery Near Me - Laguna Niguel, California

I had a very negative experience here. I was told by an employee working in the produce section to treasure my life because "we're normal and not disabled like he is" while she pointed out another patron with a walking disability. Maybe the management should put their employees through some sensitivity training. It is not ok to point out a person's disability and imply that people without disabilities are better. read more

Customer service is DEAD at this Albertsons. Deli employees look so unhappy with their jobs and it shows with how they interact with their customers. I have experienced this several times and I have been treated as if I'm a nuisance. read more

Hi Everyone ! Sometimes I shop in this store. ff course every my visit I can stuck or have questions. Albertsons store has modest, gentle, courteous and kind one worker. With great joy I announce the name of this person. Her name is " Jessie " . Jessie I wish to express my appreciation for all your efforts and helps. She provide full professional services 24/7. With many thanks for your good cooperation. read more