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    Albo

    4.8 (18 reviews)
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    Services - Albo

    Gutter cleaning

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    3 years ago

    I never received a response. I needed gutter work and wanted a roof quote. No response is a response.

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    Ask the Community - Albo

    Review Highlights - Albo

    From start to finish, Labi and team walked me and my wife through the process of getting a new roof.

    Mentioned in 12 reviews

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    Roofing Pups

    Roofing Pups

    3.7
    (39 reviews)

    Kelsey came to our house on Friday around 6 pm to give us an estimate to remove the solar shingles…read moreand replace with the regular asphalt shingles. She said the best way to figure out the condition of the roof is to go inside the attic and check the roof. She pulled down the attic stair and went up into the attic. She showed us the video. The entire roof condition is really bad. There are splinters and water marks on so many plywood sheets. The solar shingles are on the front and right side of the roof. My first idea was to just replace the part of the roof where the solar shingles are. Solar shingles were placed in 2014 as part of the re-roofing job. We didn't replace the plywood at that time. We went by the company who outbid the other company by 10,000$ because they said that we didn't need to replace the plywood. They just replace the old shingles with the new shingles and adding the solar shingles. They didn't show us what was happening with the plywood at that time. Kelsey was very accommodating to my idea. She said that if I insist they can replace only the half of the roof. But she showed us that some of the plywood with regular asphalt shingles on top were bowing due to the deterioration of the plywood. She reminded us that we will need to replace that part of the roof again in a couple of years. She suggested that it is better for us for the long term to replace the whole roof. If we replace only half of it, we will face the issue of not matching the color of the shingles and the roof will leak more and may create mold problems. The plywood is from the original house. It is 55 years old. I am 82 years old and my wife is 79 years old. If I replace only half of the roof, it will become the problem of our daughter and our grand-kids within few years. We decided to replace the whole roof as suggested by Kelsey, not by pressuring us but by showing the evidence and make our own decision. Then she showed us three options, the good, the better and the best. I liked some of the items in the better option and some items in the best option. She said it is possible to combine the items but she needed to talk to her boss. She called her boss right away. Shawn, her boss, created a custom option for us the way we want to combine the items. I told her some of the wordings in the contract are not clear. I want to put it in writing in the contract that all the solar related items will be removed not just the solar shingles. When she showed us the video, we saw three brand new comforters and two-wheeled child's bike in a box way back in the attic. We don't remember when we put them there. I asked her can the workers bring those things down for us because we cannot go up into the attic anymore. She said she will arrange for that. I want that in writing also. It was about 9 pm. She told us that it will be in final contract for all the things we agreed upon because the present contract options are already computerized. We signed the contract. We paid 1/3 deposit. The rest of the money will be collected when the job is completed to our satisfaction. Shawn told us that the crew will start their work on Monday. The next morning on Saturday, I texted Kelsey that I didn't receive the new contract yet. She texted me back stating that she has an appointment at 10 am for another job. She stated that when she came back from that appointment, she would finish the new contract and sent it to me. After going back and forth for a couple of times we got the final contract from her with all the wordings we want. On Sunday, she also coordinated with her production manager, Danielle. Kelsey is the person who makes this happen. She is very pleasant. She makes sure that the customer is 100% satisfied. She is the best. Danielle called me and told me that Elvin, the supervisor of the project, will call and explain to me what will be his plan of action for tomorrow. Then Elvin called me in the evening and told me that he and his crew will be at my house between 6:30 am and 7:30 am tomorrow, that is on Monday. They arrived at 7:00 am. They covered the rose bushes around our house with tarp, hanging down from the top of the roof. Elvin brought me the 3 comforters and the bike from the attic. He took 291 pictures of the project from the start to the finish and provide me a link to my e-mail so I can view the pictures and download the ones I like. He provided the link to the pictures while the job is going on, so that I can follow the progress of the work. The workers work very hard in 96 degrees temperature. They finished the job on Tuesday evening. It took 2 days for them to finish because the weather was very hot. They clean up really good after they complete the job. They picked up all the trash and nails around the house. Leo is the solar guy. He removed all the inverters and related items from the wall without damaging the brick wall. It is a joy to work with a company with dedicated employees who care for the customer.

    Chris did a excellent job with explaining the situation from what and how the process works. Thank…read moreyou for your service

    Harry Helmet

    Harry Helmet

    1.9
    (85 reviews)

    This company does not honor their claim that cleaning is free for the life of the system…read more Apparently, our gutter cover was not installed properly over the garage a couple of years ago. Leaves and debris are becoming stuck and getting under the cover and into the gutter. We called to schedule a cleaning and were told that there is a $50 "dispatch fee". So much for free, huh? They're obviously a bunch of liars who don't and won't stand behind their product. Based on the number of one star reviews, my advice is to avoid this company like the plague. Update: 11/1/23 Regional Manager called to discuss the comment I left on the Gutter Helmet website. He said he would have someone call to schedule an inspection. Within an hour or so, we received a call from a scheduler and appointment was set up for 11/6/23. We'll see how this goes. I appreciate that the manager at least cares enough to attempt to correct this problem. The manager said that the $50 fee is now being charged because of the cost of doing business going up. Maybe so, but your company made a promise that adjustments would be free for the life of the system. Begin charging new customers the $50, not existing customers who didn't agree to this fee. If I have to pay $50 every time I need you to come out, why did I pay for gutter covers when I can get someone to clean the gutters for that $50 plus another $25? I could have my gutters cleaned for the next 30 years for the $2500 you charged! How about if you buy a car with free oil changes for the life of the car (which is part of the reason you bought the car) and the dealer decides that it's costing them too much and you will now have to pay $50. How understanding would you be, Gutter Helmet? I have nothing against the employees; they seem nice. My problem is with the business. Update 11/11/23 They came out and agreed that there is an issue - also waived the fee. Maybe because they know they can't charge when they said it wouldn't cost us anything. Maybe because I said I'd contact that AG and I'd do everything I could to start a class action lawsuit. We have been scheduled to get our gutters cleaned on 11/13/23. After the $$ I spent with a guarantee that I'd never have to clean my gutters again, this is exactly what should be happening. For now- they're doing what they promised. Another update after 11/13/23. Update: As promised, Gutter Helmet did come out to my house, made some necessary adjustments and cleaned the gutters and waived the $50 "dispatch fee". I have revised my rating to 3 stars because they did ultimately take care of my gutters; however, I shouldn't have had to jump through hoops to have our contract honored.

    Never would I put this system on again. They left a mess, had to have back for installation issues…read moreand then they did such a horrible job that it caused nearly $12k in damage to my roof. Did they care? Nope Always excuses and would ignore about their poor workmanship causing so much damage to my roof. DO NOT USE THEM!! If I could I'd give a -5 star review

    Albo - roofing - Updated July 2026

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